Utilization of Health Consultation Application (Chat Dokter Online) for COVID-19 Self Isolation Patient Services in Palembang City

Chat Dokter Online is a digital health platform developed by CV Cattleya Consultation Center based in Palembang. This digital health platform serves general public health consultations regarding health problems both in the city of Palembang and from outside the city of Palembang. This application is expected to be able to provide optimal services and a broad reach for users and especially patients who are self-isolating COVID-19 in Palembang City. The implementation of this community service activity is carried out through the stages of observation, interviews, application prototype development, application testing, application utilization, and monitoring application utilization. Chat Dokter Online provides massive health services and easy access for patients exposed to COVID 19 to determine the clinical degree of COVID-19, complaints felt by patients and to determine when to finish self-isolation. In addition, this application helps the public to get valid health information directly from doctors and experts.

Moderating effect of gender on adoption of digital health consultation: a patient perspective study

Purpose The purpose of this paper is to understand the factors influencing the adoption decision of patients towards digital consultation in India with gender as a moderating variable. This study is based on the unified theory of acceptance and use of technology (UTAUT2) framework for examining the factors influencing adoption decisions for digital consultation and to what extent this leads to continuous usage intention. Design/methodology/approach Based on the UTAUT2 framework, this study proposed a set of hypotheses that were tested using structural equation modeling. This study was based on primary data collected from 462 sample respondents using the judgemental sampling method who had experience of using digital health consultation in India. Findings Findings of this study revealed significant and positive causation in the behavioural intention (BI) of a patient to adopt digital health consultation arising out of performance expectancy, effort expectancy, social influence, facilitating condition and price value; however, habit is insignificantly associated with the same. Furthermore, the results of this study also revealed that the BI of a patient towards digital health consultation is significantly moderated by their gender. Originality/value This study conceptually strengthens the present body of literature on the adoption behaviour by contributing certain new dimensions in the context of digital health consultations and will also help policymakers and service providers in crafting their strategy for promoting the adoption of digital health consultation.