scholarly journals The Relationship between Job Stress and Front-liners’ Job Performance in a Shared Service Center in Malaysia

2016 ◽  
Vol 6 (7) ◽  
pp. 510-513
Author(s):  
Farah Syazreena Azmi ◽  
Siti Asiah Md. Shahid ◽  
Anisah Alwi
Author(s):  
Noorlaila Hj. Yunus ◽  
Nurfarsha Mansor ◽  
Che Norlia Hassan ◽  
Anizah Zainuddin ◽  
Nur Atiqah Rochin Demong

2013 ◽  
Vol 3 (3) ◽  
pp. 294
Author(s):  
Aliya Ahmad Shaikh ◽  
Memoona Akram ◽  
Muhammad Rizwan ◽  
Shakeela Kousar ◽  
Muneeb Malik

In this era of stiff competition employee performance is the key driving force for organizational success, at the same time pressure become the part & parcel in organizations for keeping employees motivated to win the competitive race. But undue pressure can causes stress which undermines performance .Stress is ubiquitous phenomenon and a straining condition that has a negative impact on an individual’s physical, physiological, personal and family life. Now days, due to the rapid changes and intense competition the banking sector employees are among the victims of stress. This study has been carried out to investigate the causes of job stress (job demand, work life conflict), the impact of job stress on employee job behaviours (job performance, job satisfaction) and outcomes of job stress (turnover intention, burnout) and also the relationship between organizational commitment and job satisfaction is explored. A questionnaire(scales having 38 items) measured against 5 point Likert-type scale is used to evaluate the relationship among variables of interest which analyzed through statistical tests of regression, correlation and reliability of the measures was confirmed. The regression analysis results show that there is no significant relationship among job demands, Job stress and job performance, but variables of job demand, work life conflict, and job stress has a significant positive relationship with each other and same is the case for turnover intention, burnout & job satisfaction which depend upon the stress faced by the banking employees .There is significant positive correlation between job commitment and Job satisfaction. Theoretical implication of this study will be for diverse organizations for understanding the factors that are causing the stress among employees and how to get rid from this evil of stress to increase employee satisfaction, performance and commitment. Recommendations to reduce the stress level are also discussed and focus of future studies is mentioned.


Author(s):  
Arefeh Dehghani tafti ◽  
Sajjad Bahariniya ◽  
Mahdieh Khaleghi moori ◽  
Farrokh Laqa Servat

Introduction: Job stress is considered as an integral part of work environments that always affects people's job aspects and can reduce the performance and productivity of employees in organizations. The aim of this study was to investigate the relationship between job stress and job performance in staff of Yazd University of Medical Sciences. Methods: The study method was cross-sectional-analytical. Staff were considered a statistical population. The sample size was estimated at 282 people. The study used two standard questionnaires, Philip L. Rice's (1992) job stress and Patterson's job performance. Data analysis was performed by SPSS software. Results: 242 employees participated in this study. 42.1% of the respondents were men and 57.9% were women. The Deputy for Management and Resource Development (22.7%) and the Deputy for Social Development (5.4%) had the highest and lowest number of participants, respectively. Job stress was achieved in high-level staff and low-level job performance. Also, the relationship between job stress and job performance was found to have a significant inverse relationship (R = -0.318). Conclusion: In order to increase employee job performance and reduce stressors, senior university administrators need to improve the work environment by improving communication and interpersonal relationships. Applying proper human resource management and social and motivational support, improving facilities and planning to provide appropriate physical conditions in the workplace can also play an important role.


2014 ◽  
Vol 501-504 ◽  
pp. 2646-2649
Author(s):  
Sang Ho Cha ◽  
Yoon Seok Shin

This study aims to elucidate the relationship between job stress and job satisfaction based on an assessment of those traits. To evaluate job stress and job satisfaction, a questionnaire survey of estimators in Korea was conducted, and a statistical analysis was performed. The analysis revealed the key job stress factors and job stresses that affect job satisfaction. It is expected that the findings of this research will contribute to improve the job satisfaction and job performance of estimators in Korean construction companies.


2021 ◽  
Vol 4 (1) ◽  
pp. 20-29
Author(s):  
Adra Rida Mahila ◽  
Rosaly Franksiska

During the Covid-19 pandemic, many governments require companies to promote a work from home policy. However, many occupations cannot be done at home, putting the employees at increased health risk and increasing job stress. The purpose of this study is to examine whether job stress negatively affects job performance. Furthermore, we also examine the moderating effect of Covid-19 information on the relationship between job stress and job performance. Our respondents are employees who work in manufacturing firms in Salatiga and still have to work from the office during the pandemic. The data were collected using an online questionnaire, and the total number of respondents is 105. Our analysis using moderated regression analysis founds that job stress negatively influences job performance. We also found that Covid-19 information moderates the relationship between job stress and job performance.


2020 ◽  
Vol 1 (2) ◽  
pp. 53-82
Author(s):  
Velia Meidilisa ◽  
Hendra Lukito

ABSTRACT   The purpose of this research is to determine workload and role ambiguity effect on job performance with job stress as a mediating variable. This research was conducted at Badan Pemeriksa Keuangan Perwakilan Provinsi Sumatera Barat. The number of samples taken by 54 auditors. The analytical method used was Structural Equation Modelling (SEM) with SmartPLS 3.0 software. The results showed 1) there is a negative and significant effect between workload and job performance, 2) there is a negative and significant effect between role ambiguity an job performance, 3) there is a positive and significant effect between workload and job stress, 4) there is no significant effect between role ambiguity and job stress, 5) there is a positive and significant effect between job stress and job performance, 6) job stress mediate the relationship between workload and job performance, 7) job stress did not mediate the relationship between role ambiguity and job performance.     ABSTRAK   Penelitian ini bertujuan mengetahui pengaruh beban kerja dan ketidakjelasan peran terhadap kinerja pemeriksa dengan stres kerja sebagai variabel mediasi. Penelitian ini dilaksanakan pada Badan Pemeriksa Keuangan Perwakilan Provinsi Sumatera Barat. Sampel penelitian ini sebanyak 54 orang. Pengolahan data penelitian dilakukan dengan metode Structural Equation Modelling (SEM) dengan bantuan software SmartPLS 3.0. Hasil penelitian menunjukkan bahwa 1) beban kerja berpengaruh negatif dan signifikan terhadap kinerja, 2) ketidakjelasan peran berpengaruh negatif dan signifikan terhadap kinerja, 3) beban kerja berpengaruh positif dan signifikan terhadap stres kerja, 4) ketidakjelasan peran tidak berpengaruh signifikan terhadap stres kerja, 5) stres kerja berpengaruh positif dan signifikan terhadap kinerja, 6) stres kerja memediasi hubungan antara beban kerja dengan kinerja, dan 7) stres kerja tidak memediasi hubungan antara ketidakjelasan peran dengan kinerja.


2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Saif Ud Din ◽  
Vishwanath V. Baba

PurposeThe purpose of this study is to explore the impact of mental health on the job performance among nurses, how shiftwork affects the impact and how social support alters it.Design/methodology/approachData were collected through a questionnaire survey from 683 Indian nurses working in multiple hospitals in two major cities in Northern India. Descriptive statistics, correlations and hierarchical regressions were employed to investigate the links between job stress, emotional exhaustion and job performance along with the simultaneous moderating effects of shiftwork and social support on this relationship.FindingsBoth job stress and emotional exhaustion were negatively related to job performance. However, three-way interaction analysis revealed that social support moderated the above relationships differently between shift workers and day workers. Social support significantly altered the pattern of the relationship between the independent and dependent variables among day workers but had no impact in mitigating the relationship among shift workers.Research limitations/implicationsThe findings endorsed the usefulness of the stress theory, burnout theory, the conservation of resources model and the social support resource theory in modeling the phenomenon and explaining the behavior of day workers but not that of shift workers.Practical implicationsIt paved the way for evidence-based practices in health-care management.Originality/valueThis study extends theoretical predictions to India and demonstrates their global portability. It focuses on shiftwork and social support as simultaneous moderators, and through a unique three-way analysis, documents complex interaction patterns that have hitherto been unrecorded. It also brings scholarly attention to the nursing population in India whose organizational behavior is poorly documented in the empirical literature.


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