scholarly journals Improving public sector performance by using business process modelling and measurement: a case study analysis

2018 ◽  
pp. 115-132
Author(s):  
KULESZA, PIOTR ◽  
RAKOWSKA, ELZBIETA
Keyword(s):  
Public Sector ◽  
Business Process ◽  
Process Modelling ◽  
Study Analysis ◽  
Business Process Modelling ◽  
Case Study Analysis ◽  
Public Sector Performance ◽  
Sector Performance

scholarly journals Synchronous gesture manipulation for collaboration and coordination of co-located Business Process Modelling

2015 ◽  
Author(s):  
Brenda Scholtz ◽  
Andre Calitz ◽  
Irene Snyman
Keyword(s):  
Business Process ◽  
Design Science ◽  
Science Research ◽  
Process Modelling ◽  
Process Models ◽  
Proof Of Concept ◽  
Business Process Modelling ◽  
Individual Contributions ◽  
Coordination And Collaboration

The purpose of this study was to investigate approaches (techniques and technologies) for the coordination of collaborative tasks using synchronous gesture manipulation. Business Process Modelling (BPM) tasks are often performed in teams of modellers who need to collaborate with each other in order to coordinate and integrate their individual contributions into the various process models in a co-located environment. These collaborative BPM tasks were used as a case study in order to develop the artifact (the BPM-Touch approach) as a proof of concept. The BPM-Touch approach allows for the coordination and collaboration of BPM tasks in co-located modelling teams using synchronous gesture manipulation approaches. The Design Science Research (DSR) methodology was used and several cycles of developing and evaluating the artifact took place. This paper reports on the last cycle and set of evaluations. The proposed approach was implemented in a BPM software package in order to provide empirical validation. Usability evaluations of the software were undertaken with both students and BPM professionals as participants. The empirical results of the evaluations revealed that the participants found the approach to be effective and rated the usability and satisfaction of the collaboration and gesture manipulation aspects of the software positively.

Combining modelling and simulation approaches

2016 ◽  
Vol 22 (1) ◽  
pp. 56-74 ◽  
Author(s):  
Stefania Bisogno ◽  
Armando Calabrese ◽  
Massimo Gastaldi ◽  
Nathan Levialdi Ghiron
Keyword(s):  
Business Process ◽  
Process Management ◽  
Business Processes ◽  
Process Modelling ◽  
Modelling And Simulation ◽  
Operational Performance ◽  
Business Process Modelling ◽  
Content Type ◽  
Patient Arrival

Purpose – The purpose of this paper is to provide a method for analysing and improving the operational performance of business processes (BPs). Design/methodology/approach – The method employs two standards, Business Process Modelling Notation (BPMN 2.0) and Business Processes Simulation (BPSim 1.0), to measure key performance indicators (KPIs) of BPs and test for potential improvements. The BP is first modelled in BPMN 2.0. Operational performance can then be measured using BPSim 1.0. The process simulation also enables execution of reliable “what-if” analysis, allowing improvements of the actual processes under study. To confirm the validity of the method the authors provide an application to the healthcare domain, in which the authors conduct several simulation experiments. The case study examines a standardised patient arrival and treatment process in an orthopaedic-emergency room of a public hospital. Findings – The method permits detection of process criticalities, as well as identifying the best corrective actions by means of the “what-if” analysis. The paper discusses both management and research implications of the method. Originality/value – The study responds to current calls for holistic and sustainable approaches to business process management (BPM). It provides step-by-step process modelling and simulation that serve as a “virtual laboratory” to test potential improvements and verify their impact on operational performance, without the risk of error that would be involved in ex-novo simulation programming.

Sign in / Sign up

Export Citation Format

Share Document