scholarly journals Avaliação do nível de satisfação dos clientes de um restaurante em Santa Maria – RS

2019 ◽  
Vol 12 (3) ◽  
pp. 434
Author(s):  
Fernando De Jesus Moreira Junior ◽  
José Renê de Oliveira ◽  
Angela Pellegrin Ansuj ◽  
Andreas Dittmar Weise
Keyword(s):  
Statistical Analysis ◽  
Internal Structure ◽  
Continuous Improvement ◽  
Satisfaction Level ◽  
Internal Environment ◽  
Customer Expectations ◽  
Santa Maria ◽  
Structure Layout ◽  
Descriptive Statistical Analysis

This paper aims to evaluate the satisfaction level of customers of a restaurant inSanta Maria- RS, using descriptive statistical analysis in order to identify opportunities for improvements to the rated restaurant. Customers were asked to rate, for each item, your satisfaction, according to a Likert scale. The results showed that the restaurant seems to meet customer expectations with respect to its internal structure, layout, accessibility, location, the options and the speed in payment and the price charged in addition to all aspects aspects related to food. However, it was found that the highest rates of dissatisfaction are related to the smell of the internal environment, parking and internal decoration. The results presented by this research, as well as recommendations for improvement will be forwarded to the restaurant so that necessary measures can be taken to ensure continuous improvement of the quality of their services.

scholarly journals The implementation of total quality management (TQM) in housekeeping department of W Bali-Seminyak

2019 ◽  
Vol 6 (2) ◽  
pp. 22-30 ◽  
Author(s):  
I Ketut Yasa
Keyword(s):  
Statistical Analysis ◽  
Quality Management ◽  
Human Resources ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Hospitality Industry ◽  
Total Quality ◽  
A Company ◽  
Descriptive Statistical Analysis

Competition in the business field is rapid and tight, particularly in the hospitality industry. A company needs the efforts to do continuous improvement toward the potential of human resources, process, and the environment to bring about the best quality of product or service. The effective and efficient way to improve those capabilities is by implementing Total Quality Management (TQM). TQM contributes the benefit such as increasing the competitiveness of the company. TQM concept denotes the concept of continuous improvement that applies to every level of the operation. W Bali – Seminyak, specifically housekeeping department has objective to offer the unique and special moments, inventing the creative staff, and recultivating the hospitality in Bali which committed to implementing TQM optimally. The purpose of the study was to investigate the implementation of Total Quality Management in the housekeeping department of W Bali-Seminyak as well as the obstacles to it. Methods of analysis used in this study were descriptive qualitative and descriptive statistical analysis. The result of this study indicated TQM had been implemented in the housekeeping department, W Bali- Seminyak.

scholarly journals The Effect of Implementing Strategy Management on Improving The Quality of Education of Madrasah Aliyah Negeri 1 North Bengkulu

2020 ◽  
Vol 11 ◽  
pp. 68-75
Author(s):  
Yanti Herawati ◽  
Heldy Ramadhan ◽  
Rudi Hartono
Keyword(s):  
Statistical Analysis ◽  
School Quality ◽  
Strategy Management ◽  
Quality Of Education ◽  
Customer Expectations ◽  
Educational Personnel ◽  
Saturated Sample ◽  
State 1 ◽  
Descriptive Statistical Analysis

The purpose of this research, namely: (1) To find out the management of strategies in Madrasah Aliyah Negeri 1 North Bengkulu Regency (2) To know the improvement of the quality of education in Madrasah Aliyah State 1 North Bengkulu District  (3) To know the effect of implementing strategy management on improving the quality of education in Madrasah Aliyah State 1 North Bengkulu District  Sample in this study is the entire number of educators and educational personnel namely 30 people, and the sample used by researchers is "saturated sample". The data analysis techniques used are descriptive statistical analysis and inference statistical analysis using simple regression. The results of the descriptive statistical analysis showed strategy management was in the moderate category with a percentage of 66.67%, and the improvement in the quality of education was in the moderate category of 53.67%. The results of the inference statistical analysis show the value thitung = 2,968 ≥ ttabel = 2,048, then HO is rejected. Based on these results, it can be concluded that strategy management has an effect on improving the quality of education in Madrasah Aliyah Negeri 1 North Bengkulu  Regency. With the implementation of effective and efficient strategy management will affect the quality of education so as to produce maximum school quality and in accordance with customer expectations

scholarly journals Penerapan Prinsip Good Governance Terhadap Kualitas Pelayanan Publik

2020 ◽  
Vol 1 (2) ◽  
pp. 273-287
Author(s):  
Listriyanti Palangda ◽  
Joubert M Dame
Keyword(s):  
Statistical Analysis ◽  
Public Services ◽  
Good Governance ◽  
Descriptive Analysis ◽  
Descriptive Study ◽  
Sampling Techniques ◽  
Analysis Technique ◽  
Quantitative Descriptive ◽  
Descriptive Statistical Analysis

This study aims to determine the application of the principles of good governance, the quality of public services, and the effect of applying the principles of good governance on the quality of public services at the Makassar City Land Office. This research is a quantitative descriptive study using incidental sampling techniques. The data was collected by using a questionnaire, conducting interviews, observation, and documentation. The data analysis technique used is descriptive statistical analysis and inferential statistics (product moment correlation test) using the SPSS 18 application. The results of the descriptive analysis show that the application of the principles of good governance and the quality of public services at the Makassar City Land Office belongs to the good category in terms of indicator measuring the variable. The result of the product moment correlation analysis shows that the effect of the application of the principles of good governance governance on the quality of public services is 0.790, which is positive, which means that the level of influence is in the strong category.

scholarly journals Gender-related differences in perceived productivity and indoor environmental quality acceptance. Results of a questionnaire survey in university workplaces

2019 ◽  
Vol 3 (4) ◽  
Author(s):  
Marilena De Simone ◽  
Gianmarco Fajilla
Keyword(s):  
Health And Safety ◽  
Indoor Environmental Quality ◽  
Satisfaction Level ◽  
Satisfaction Index ◽  
Environment Perception ◽  
The University ◽  
Indoor Comfort ◽  
Comfort Condition ◽  
Descriptive Statistical Analysis

Improving occupant's satisfaction represents an important target oriented both towards the increment of productivity and towards the reduction of operational costs related to health and safety of employees. These considerations are the bases of an interdisciplinary cross-country survey on the human-building interaction in office buildings. The proposed study presents findings from the survey conducted at the University of Calabria (Italy). In particular, both demographic characteristics of the sample and data regarding comfort, satisfaction, and productivity are processed and investigated. Descriptive statistical analysis is developed with the aim of highlighting the influence of indoor comfort conditions on the perceived productivity of employees. Particular attention is dedicated to the study of gender-related differences in internal environment perception. Indoor temperature, quality of indoor air, and acoustics are the most selected causes of dissatisfaction and low perceived productivity both for women and men. The responses regarding satisfaction level and perceived productivity are also combined by defining a quantitative indicator named Office Productivity and Satisfaction index (OPSi) that is the ratio between the perceived productivity and the satisfaction level of the considered comfort condition. Causes of discomfort are also analyzed and demonstrated gender-related differences in workplaces quality evaluation.

scholarly journals THE ROLE OF DILUENTS IN MAINTAINING QUALITY OF BULL SPERM DURING FREEZING

2016 ◽  
Vol 1 (2) ◽  
pp. 58-64
Author(s):  
Hastuti Hastuti ◽  
Suparman Suparman
Keyword(s):  
Statistical Analysis ◽  
Average Frequency ◽  
Normal Life ◽  
Physiological Processes ◽  
Bull Sperm ◽  
Rate Of Decline ◽  
Fresh Semen ◽  
Descriptive Statistical Analysis

This study aimed to determine the effect of diluent in maintaining the quality of bull sperm during freezing and physiological processes of bull sperm that occur during freezing. This research was conducted by observing samples of frozen bull sperm that uses diluents, as well as through the assessment of data research with assessment parameters such as macroscopic and microscopic assessment of cattle semen. Data were analyzed using descriptive statistical analysis. The results of this study indicate that the ratings fresh semen is done in two ways, namely macroscopically and microscopically. Grossly obtained volume of average ejaculate of 6 ml with a beige color and acidity levels on average 5.8. The concentration used is 'medium' which is a category of consistency and decent for further processing until the stage of freezing to rethawing. Microscopic assessment that includes an average frequency of motility in the fourth shelter is 70% with 3+ mass motility, percentage of live of fresh semen was obtained in this study was 80%. This value is the percentage of normal life. Based on these results it was concluded that the addition of diluents can reduce the rate of loss of quality (motility and percentage of survival) of bull sperm during the stages of preservation. Andromed diluent best in reducing the rate of decline in the quality of bull sperm during the stages of preservation

scholarly journals Tinjauan Sosiologi Ekonomi Terhadap Perilaku Konsumsi Masyarakat Kota Makassar Pada Pasar Virtual

2018 ◽  
Vol 3 (1) ◽  
pp. 93
Author(s):  
Andi Faisal Anwar ◽  
Idris Parakkasi ◽  
Bahrul Ulum Rusydi
Keyword(s):  
High School ◽  
Social Media ◽  
Statistical Analysis ◽  
New Products ◽  
Sources Of Information ◽  
Consumption Behavior ◽  
Public Consumption ◽  
Efficiency And Effectiveness ◽  
Descriptive Statistical Analysis

This study aims to analyze the behavior of public consumption, the factors that encourage people to transact in the virtual market, and forecasting the type of the market in the future related by consumption behavior. Therefore, the analytical method used is descriptive statistical analysis. The results showed that in terms of characteristics of people who spend in the virtual market dominated by women, high school educated, and having aged between 21-30 years, sources of information through social media, and the type of goods is a fashion product. In terms of consumer behavior and the value of goods, generally consumers still doubt on the quality of goods sold in the virtual market. The reasons of shoppings are efficiency and effectiveness as well as availability of new products. Furthermore, in terms of consumption behavior and hypereality, people tend to browse despite the desire to buy goods quite low, consumer exposure in non-virtual market will decrease in stead of in the virtual market, and then some people still doubt the level of trust and security transact in the virtual market. Religious values are essential to improving people's morale in exploiting virtual markets

scholarly journals KAJIAN MUTU BIJI KAKAO PETANI DI KABUPATEN LUWU TIMUR, SOPPENG DAN BULUKUMBA

2016 ◽  
Vol 11 (2) ◽  
pp. 59-66
Author(s):  
St Sabahannur ◽  
Nirwana Nirwana ◽  
St Subaedah
Keyword(s):  
Fatty Acid ◽  
Statistical Analysis ◽  
Sensory Quality ◽  
Cocoa Beans ◽  
Physical Quality ◽  
Foreign Objects ◽  
Total Fat ◽  
Ph Level ◽  
Descriptive Statistical Analysis

The research objective is to assess physical and sensory quality of dried cocoa beans producedin Bulukumba, Soppeng, and East Luwu Regions. The research was conducted by taking samples ofcocoa directly from farmers of those three districts, as the cocoa producer regions in South SulawesiProvince. The physical quality of the samples was examined in accordance with SNI 2323-2008 and forsensory testing, the samples were sent to Puslitkoka, Jember for flavor and aroma. Data analysis wascarried out using descriptive statistical analysis. The result shows that the beans from those three regionsdo not meet the standard of SNI 2323-2008 for water content, slaty beans, level of foreign objects andinsects, while the level of free fatty acid ranges from 1.02 – 1.65%. Total fat content of cocoa beans fromBulukumba region, higher than the others, is 35.74% and the pH level for all samples are neutral (6.47 –6.78). The result of sensory test shows that cocoa beans from Bulukumba region have astringent flavor,those from Soppeng region have very niceflowery flavor, and those from East Luwu shows half-fermentedcocoa beans and chocolate medium.Keywords: cocoa beans, physical quality, aroma, flavor

scholarly journals Analisis Kualitas Geometris Hasil Praktik Pemesinan Bubut Siswa SMK Jurusan Teknik Pemesinan

2017 ◽  
Vol 2 (1) ◽  
pp. 1
Author(s):  
Puji Dwi Utomo ◽  
Thomas Sukardi ◽  
Sudji Munadi
Keyword(s):  
Statistical Analysis ◽  
Occupational Safety ◽  
Descriptive Study ◽  
Occupational Safety And Health ◽  
Average Value ◽  
Safety And Health ◽  
Improper Use ◽  
Geometric Quality ◽  
Descriptive Statistical Analysis

This study aims to determine the geometric quality of lathe machining product and what causes the low geometric quality of the lathe machining practices. This research is a descriptive study using a quantitative approach. Data were obtained by documentation and direct observation of the studied object, and then were processed using descriptive statistical analysis. Results show that the average value of the geometric quality of lathe machining products was relatively low, amounted to 67.14. The aspects that caused deficiencies and low geometric quality are, among others, incorrect spindle speed, incorrect feeds, incorrect depth of cuts, improper use of measuring tools, and lack of awareness ofthe Occupational Safety and Health equipment.Penelitian ini bertujuan untuk mengetahui kualitas geometris produk hasil praktik pemesinan bubut dan penyebab rendahnya kualitas geometris hasil praktik pemesinan bubut. Penelitian ini merupakan jenis penelitian deskriptif dengan menggunakan pendekatan kuantitatif. Data penelitian diperoleh dengan menggunakan dokumentasi dan pengamatan langsung pada obyek yang diteliti kemudian diolah menggunakan analisis statistik deskriptif. Hasil penelitian menunjukkan bahwa rata – rata nilai kualitas geometris hasil praktik pemesinan bubut siswa tergolong rendah yakni sebesar 67,14 serta aspek-aspek yang menjadi penyebab kekurangan dan kelemahan kualitas geometris diantaranya meliputi, kesalahan dalam menentukan putaran mesin, kesalahan dalam menentukan kecepatan gerak pemakanan, tidak tepatnya pengaturan kedalaman pemakanan, kesalahan dalam menggunakan alat ukur serta kurangnya kesadaran akan pentingnya penggunaan perlengkapan K3.

scholarly journals AN ANALYSIS OF VISITOR PROFILES AND SATISFACTION TOWARDS JUNGLELAND ADVENTURE THEME PARK, SENTUL CITY BOGOR, INDONESIA

2021 ◽  
pp. 1-25
Author(s):  
Noor Suhaila Yusof ◽  
Kamal Izzuwan Ramli ◽  
Refri Muflihun Anwar
Keyword(s):  
Statistical Analysis ◽  
Female Students ◽  
Theme Park ◽  
Satisfaction Level ◽  
Demographic Profiles ◽  
Visitor Satisfaction ◽  
Factors Influencing ◽  
Promotional Materials ◽  
Ticket Prices ◽  
Descriptive Statistical Analysis

There are various components such as diverse products and services offered to the theme park visitors as an ‘all-inclusive theme park experience’. The necessities in satisfying the needs of theme park visitors are crucial in retaining and attracting visitors to the park. The absence of research in visitor perceived experience at the Indonesian theme park has led this study to examine the profiles and satisfaction level of visitors at the theme park. This study aims to examine the profiles and factors that contributed to visitor satisfaction at JungeLand Adventure Theme Park, Indonesia. A total of 384 questionnaires were distributed to previous visitors at JungeLand Adventure Theme Park using ‘Google Forms’ between August to October 2020. The questionnaire was meant to assess the demographic profiles and the factors influencing the satisfaction level of the theme park visitors. Descriptive statistical analysis was used to examine the satisfaction of visitors towards various components at the theme park. Findings revealed that single, high-school female students aged between 18 to 22 years old, are the majority of visitors to the theme park, who visits the park mostly on weekends and companied by friends. Visitors were mostly satisfied with the ‘Interaction with Staff’ variables, followed by the ‘Facilities’ for rides available at the park and the discount and promotion of ‘Ticket Prices’. Findings provide reliable suggestions for developing effective promotional materials, which in turn will help theme park operators to enhance their offerings and services while also enriching visitors’ experiences.

scholarly journals Losses caused by carcass bruising in a packing plant in Goiás State

2019 ◽  
Vol 40 (6Supl3) ◽  
pp. 3729 ◽  
Author(s):  
Laís Gabrielly Freitas Lima ◽  
Cláudia Peixoto Bueno ◽  
Lucas Matheus Rodrigues ◽  
Lídia Mendes de Aquino Gontijo ◽  
Diogo Alves da Costa Ferro ◽  
...  
Keyword(s):  
Statistical Analysis ◽  
Economic Losses ◽  
Frequency Of Occurrence ◽  
Post Vaccination ◽  
Handling Practices ◽  
Cattle Farmer ◽  
Descriptive Statistical Analysis

The quality of meat is influenced by several aspects, among which post-vaccination abscesses and bruises stand out as primary factors for the condemnation of carcasses. However, economic losses resulting from improper handling practices can severely compromise the profitability of both the packing plant and the producer. The objective of this study was to estimate the frequency of occurrence of abscesses and bruises in carcasses of animals slaughtered in a packing plant and analyze the economic losses generated by them. The number of animals examined was determined according to the slaughter flow in the packing plant (10-20% of animals/day). Data pertaining to region and number of bruises, abscess location, weight of excised portions and distance from the municipalities of origin of the animals were collected and evaluated by descriptive statistical analysis. The occurrence of lesions was 78% trauma- and 45% abscess-derived. The presence of these lesions resulted in economic losses, representing a depreciation of BRL 2.99/animal in the profit obtained by the cattle farmer. A comparison between the “sex classes” and “bruising” factors revealed that the females had higher occurrence and distribution of bruises and abscesses than uncastrated and castrated males. Bruises were more frequent in the hindquarter region, regardless of the distance, while abscesses were restricted to the forequarter. The weight of discarded tissues was higher on farms less than 200 km away from the packing plant; however, these results were influenced by the number of animals evaluated in the group.

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