Firing on all cylinders: the service/quality system for high-powered corporate performance

1993 ◽  
Vol 30 (05) ◽  
pp. 30-2771-30-2771
Keyword(s):  
Service Quality ◽  
Corporate Performance ◽  
Quality System

scholarly journals INFLUENCE OF INFORMATION QUALITY, SYSTEM QUALITY, SERVICE QUALITY AND SECURITY ON USER SATISFACTION IN USING E-MONEY BASED PAYTREN APPLICATIONS

2019 ◽  
Vol 3 (2) ◽  
pp. 288-299
Author(s):  
Winanda Wahana Wargadalam
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Information Service ◽  
Sampling Technique ◽  
Quality System ◽  
Quality Service ◽  
System Quality ◽  
Business Form

Nowadays technology grow extremely fast and it is helpful in communication and transactions, this effect to human behavior that people consider using technology intentively in daily activites cause of its facilities, one of facilities is digital economic transactions or e-money. Due to increasing of technology, there are some companies run their business form e-money based applications, one of the applications is the PayTren. The purposed of this research is to examine the satisfactory of the user who apply PayTren applications, such as the influence of information quality, system quality, service quality and security. The method of the research is based on DeLone and McLean models, then it will be modified. The research’s data is quantitative data. researchers collected 89 questionnaires from the population of PayTren application users in Batam by using a purposive sampling technique.  The conclusion of the research show that there is an influence between the quality of information, service quality and security on the satisfaction of e-money users based on the PayTren application, while it is found that there is no influence between the quality of the system on the satisfaction of e-money users based on PayTren applications.

scholarly journals EFEKTIVITAS PENGGUNAAN GOOGLE DRIVE SEBAGAI MEDIA PENYIMPANAN DI KALANGAN MAHASISWA

2020 ◽  
Vol 1 (2) ◽  
pp. 91
Author(s):  
Agustinus Rio Trilaksono
Keyword(s):  
New Media ◽  
Service Quality ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Information Quality ◽  
Quality System ◽  
Quality Service ◽  
System Quality ◽  
Information And Communication ◽  
Google Drive

Internet merupakan new media yang digunakan sebagai sarana untuk berkomunikasi dan bertukar informasi bagi individu atau organisasi di era ICT (information and communication technology). Google Drive merupakan salah satu aplikasi layanan berbasis internet yang memungkinkan pengguna (user) dapat menjadikan media penyimpanan (storage) sebagai sumberdaya. Tujuan penelitian ini untuk mengukur efektivitas penggunaan Google Drive sebagai media penyimpanan di kalangan mahasiswa dengan pendekatan model keberhasilan sistem informasi yang terdiri dari Information Quality, System Quality dan Service Quality. Metode penelitian menggunakan pendekatan kuantitatif dengan kuesioner sebagai alat pengumpulan data. Jumlah sampel yang digunakan adalah 77 responden. Teknik analisis data menggunakan regresi linear berganda dengan perangkat lunas SPSS Version 23.00 melalui analisis statistif deskriptif, uji kualitas instrumen penelitia, uji koefisien determinasi, uji ANNOVA dan uji signifikansi paramater individual. Hasil penelitian menunjukkan bahwa model keberhasilan sistem informasi membuktikan pengaruh signifikan terhadap Satisfaction melalui faktor Information Quality, System Quality dan Service Quality. Service Quality dan System Quality adalah variabel yang paling efektif berpengaruh terhadap Satisfaction dengan nilai koefisien korelasi masing-masing 67,8 persen dan 66,5 persen.

scholarly journals Measuring E-Commerce Success in Malaysia: Modified Delone Mclean Model with Trust and Privacy

2018 ◽  
Vol 7 (4.15) ◽  
pp. 524
Author(s):  
Najma Imtiaz Ali ◽  
Suhaila Samsuri ◽  
Muhamad Sadry Abu Seman ◽  
Imtiaz Ali Brohi ◽  
Asadullah Shah
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Quality System ◽  
System Quality ◽  
Is Success ◽  
Is Success Model ◽  
Delone And Mclean ◽  
Success Model ◽  
Net Benefits

With the influx of the Internet, Business to Customer E-commerce (B2c e-Commerce) has gained popularity around the globe. Although a number of researches has been done to know the factors affecting the adoption of e-commerce, however, not much research has done to know the effects of e-commerce on online shopping success.  DeLone and McLean introduced the Information System (IS) success model in year 1992, later on, refined the same model with the newer concept, to fully understand the effects of IS success. In this paper, authors have used the DeLone and McLean IS success model 2003 with addition two constructs Privacy and Trust.  Seven interrelated dimensions of e-commerce were examined namely, Service Quality, System Quality, Trust, Privacy, User satisfaction and Net benefits. The proposed model and the relationship between the various constructs were measured by gathering the data from 381 users from the business faculty of Klang valley universities in Malaysia. Seven interconnected dimensions of B2C e-commerce success were confirmed namely, Service Quality, System Quality, Information Quality, Trust, Privacy along with User Satisfaction and Net Benefits. Confirmatory Factor Analysis CFA and SEM were used to analyse the collected data and proved the hypothesis. The results revealed that system quality, service quality, trust and privacy are directly related to user satisfaction which in turn directly related to net benefits, whereas information quality has no any influence on user satisfaction in terms of e-commerce. 

scholarly journals ANALISIS KEPUASAN PENGGUNA LIVE CHAT BPS SUMATERA BARAT MENGGUNAKAN MODEL DELONE MCLEAN

2020 ◽  
Vol 7 (4) ◽  
pp. 189
Author(s):  
Imansyah Fadhil Fidri ◽  
Elfi Tasrif
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Text Message ◽  
Quality System ◽  
System Quality ◽  
Live Chat ◽  
Data User ◽  
Message Service ◽  
West Sumatra

Live chat is a message service via text message, where users can ask operators about certain information. The Central Statistics Agency of West Sumatra Province has a live chat service on its website. This study aims to determine the level of data user satisfaction with the live chat service, and to find out how much influence the live chat service on the BPS West Sumatra website uses the Delone and McLean model. The variables in this study are Information Quality, System Quality, and Service Quality as the independent variable, and User Satisfaction as the dependent variable. This study uses a questionnaire as a data collection tool with a Likert scale. Data processing methods used include validity, reliability, normality, linearity, and multiple linear regression tests. The results showed that the information quality and system quality variables had a positive and significant effect on user satisfaction, but the service quality variable did not significantly influence user satisfaction.Keywords:Information quality, system quality, service quality, user satisfaction

scholarly journals Testing and Validating DeLone and MacLean IS Model: ERP System Success in Higher Education Institutions of Pakistan

2020 ◽  
Vol 10 (5) ◽  
pp. 6242-6248
Author(s):  
Z. H. Khand ◽  
M. R. Kalhoro
Keyword(s):  
Higher Education ◽  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Quality System ◽  
Equation Modeling ◽  
System Quality ◽  
Erp Systems ◽  
Delone And Mclean ◽  
The Impact

The universities in Pakistan have recently started replacing their old legacy systems with ERP systems which are commonly used in business organizations to gain a competitive edge over competitors. The Higher Education Commission (HEC) has implemented ERPs systems at eight different Universities in Pakistan. HEC has invested a huge amount of money to facilitate the integration, customization, and implementation of ERP systems in these universities. Previous studies have mainly focused on Critical Success Factors (CSFs) and risk factors of ERP systems. This study intends to empirically measure the support of ERP systems in teaching processes. DeLone and McLean model of Information Systems (IS) success is one of the most commonly used models cited in IS literature. In this study, the DeLone and McLean model was applied at a University level analysis to access the impact of ERP in higher educational institutions and their support in the improvement of academic processes. Hypotheses were tested on the research model using empirical data collected from 230 respondents, including students and faculty at two selected universities, with the use of a questionnaire. The data were analyzed by structural equation modeling. The model was empirically tested and the findings showed that use and user satisfaction affected most net benefits. Information quality, system quality, and service quality accounted for 42.6% effect in use. Whereas, information quality, system quality, service quality, and use accounted for 46.5% variance in user satisfaction.

scholarly journals MEMOTRET KEBERHASILAN SIMRS TERHADAP KUALITAS PELAYANAN SELAMA PANDEMI COVID-19 DI RUMAH SAKIT SWASTA DI BALI

2021 ◽  
pp. 709
Author(s):  
Ni Luh Komang Try Widyantari ◽  
Ida Bagus Teddy Prianthara
Keyword(s):  
Service Quality ◽  
Structural Equation Model ◽  
Structural Equation ◽  
Information Quality ◽  
Equation Model ◽  
Quality System ◽  
P Value ◽  
System Quality

Penelitian ini bertujuan untuk memotret keberhasilan SIMRS terhadap kualitas pelayanan selama Pandemi Covid-19 di Rumah Sakit Swasta di Bali. Penelitian ini telah dilakukan di Rumah Sakit Swasta di Bali yang memiliki dan menerapkan SIMRS dengan memberikan kuisioner kepada 100 responden. Data penelitian dianalisis dengan metode SEM (Structural Equation Model) menggunakan SmartPLS 3.3. Hasil penelitian ini adalah Safety Quality, System Quality, dan Information Quality dari SIMRS terbukti berpengaruh positif dan signifikan terhadap kualitas pelayanan Kesehatan selama pandemi covid-19 di RS Swasta di Bali (t-statistic > 1,96 dan p value < 0,05).  Service Quality dari SIMRS tidak terbukti berpengaruh positif dan signifikan terhadap kualitas pelayanan kesehatan selama pandemi covid-19 di RS Swasta di Bali (t-statistic < 1,96 dan p value > 0,05). System Quality dari SIMRS merupakan faktor yang paling dominan yang mempengaruhi kualitas pelayanan Kesehatan yang memiliki koefisien path 0,526.

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