scholarly journals Leveraging Lean Six Sigma to Culture, Nurture, and Sustain Assessment and Change in the Academic Library Environment

2009 ◽  
Vol 70 (3) ◽  
pp. 215-226 ◽  
Author(s):  
Sarah Anne Murphy

This paper explores the application of Lean Six Sigma, a business improvement philosophy and methodology, in the academic library environment as one means to nurture and sustain a culture of assessment and change. It includes an overview of the philosophy and an example of an actual virtual reference improvement project that was conducted using Lean Six Sigma tools and principles at The Ohio State University Libraries. It concludes with a discussion of the benefits and limitations of deploying a Lean Six Sigma initiative within a library organization.

2005 ◽  
Vol 24 (4) ◽  
pp. 163 ◽  
Author(s):  
Laura Tull

<span>In the fall of 2002, Ohio State University along with the University of Washington, the University of Western Australia, Washington State University, and Glasgow University entered into a development partnership with Innovative Interfaces. The goal was to develop a module to manage electronic resources, integrated into Innovative’s Millennium library system. The product, Electronic Resource Management (ERM), became available in 2004 and is based on the work of the Digital Library Federation Electronic Resources Management Initiative. This article focuses on one aspect of ERM, the integration of the module with the Web OPAC, and describes how the Ohio State University Libraries replaced a back-end database with ERM to support lists of electronic resources on their Web site.</span>


2021 ◽  
Vol 65 (1) ◽  
pp. 23
Author(s):  
Anita K. Foster

The Ohio State University Libraries’ Serials and Electronic Resources team tracked reports of problems with electronic resources through a ticketing system, but had not used the system functions to articulate the work involved in supporting such resources. When a new Electronic Resources Officer was hired, the librarian reviewed the type of statistics provided to management and identified an opportunity to more fully document reported problem and staff effort. With the help of team members, a mechanism was created to highlight different types of problems through the application of a controlled vocabulary developed specifically for that environment. Once the vocabulary was available and in use, after some time, terms were evaluated for efficacy, and for how the use of the vocabulary enabled analysis of the trouble-shooting process. Following an analysis by the Electronic Resources Officer of the terms after being in use for some time, the ways that staff were involved in the workflow was changed, leading to faster responses and more consistent communication of information to patrons and vendors. This paper describes the process of developing the controlled vocabulary, the insights found following implementation, and the changes to the workflow that came from that analysis.


2020 ◽  
Vol 81 (10) ◽  
pp. 490
Author(s):  
Sandra Aya Enimil

Digital collections serve as one of the many vehicles for cultural heritage institutions to highlight and display digitized material from special and curated collections. Many institutions have long relied on fair use to make digitized content from their collections openly available online. In recent years, after researching collections, some institutions have specifically distinguished public domain content. These institutions took time and resources to enhance their digital collections with rights information. Reassessing and identifying rights status is worth the time and resources because providing this metadata allows visitors to make informed decisions about reuse.


2011 ◽  
Vol 30 (4) ◽  
pp. 185 ◽  
Author(s):  
Elizabeth L. Black

This article describes the selection of a web content management system (CMS) at the Ohio State University Libraries. The author outlines the need for a CMS, describes the system requirements to support a large distributed content model and shares the CMS trial method used, which directly included content provider feedback side-by-side with the technical experts. The selected CMS is briefly described.


1964 ◽  
Vol 48 (6) ◽  
pp. 387
Author(s):  
Sterling A. Stoudemire ◽  
Dorothy Petersen Ackerman ◽  
Paul J. Kann ◽  
Rolland E. Stevens

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