Managed Hearts and Wallets: Ethical Issues in Emotional Influence By and Within Organizations

2009 ◽  
Vol 19 (2) ◽  
pp. 155-191 ◽  
Author(s):  
Ingrid Smithey Fulmer ◽  
Bruce Barry
Keyword(s):  
Business Ethics ◽  
Emotional Labor ◽  
Ethical Issues ◽  
Emotional Experience ◽  
Emotion Management ◽  
Management Tool ◽  
Moral Obligations ◽  
Workplace Behavior ◽  
Research Attention ◽  
Emotional Appeals

ABSTRACT:Increasing research attention to the ways that firms seek to influence the emotions of employees, consumers, and other stakeholders has not been accompanied by systematic attention to the ethical dimensions of emotion management. In this article we review and discuss research that informs the morality of influencing and regulating the emotions of others. What are the moral limits of the use of emotion as a management tool for shaping workplace behavior and influencing the thoughts and actions of consumers? Do the ethics of emotional labor and emotional appeals (e.g., in consumer advertising) depart from moral rules that apply in “non-emotional” contexts? To explore these questions we examine research on the means by which individuals’ emotions are shaped and on the organizationally relevant consequences of individual emotional experience. We then discuss a number of potential ethical issues that are implicit or explicit in the organizationally sanctioned use of emotion management, incorporating existing literature in management and business ethics that has addressed the moral obligations of organizations in this context, and highlighting areas where there is yet work to be done. We conclude by discussing the implications of our analysis.

Ethical Issues in the Fast Fashion Industry

2018 ◽  
Vol 9 (8) ◽  
pp. 660-665
Author(s):  
Chi Sheh ◽  
◽  
Peng Chan ◽  
Wen Jun Sim ◽  
◽  
...  
Keyword(s):  
Business Ethics ◽  
Conceptual Model ◽  
Ethical Issues ◽  
Real Life ◽  
Time Frame ◽  
Fashion Industry ◽  
Fast Fashion ◽  
Life Event ◽  
Real Cost ◽  
Literature Reviews

Fast fashion is becoming more and more popular nowadays and this industry is growing rapidly. In order to supply to the big demand of fast fashion clothing, company will need to increase the production of the clothing in shorter time frame. Besides that, to out beat the competitor, company will provide more choices of clothing in cheaper price to the customers. By practicing these actions to increase the business profits, company is behaving unethical to the manufacturer of the cloth. Most consumers are not aware of these ethical issues. This paper is will used and tested the conceptual model of fast fashion business ethics based on literature reviews. The finding from this paper will manifest the “real cost” of a cheap and branded fast fashion clothing and will be supported by real life event that happened. However, after realizing the problems, some company did make some changes and the solutions are stated in the paper as well.

scholarly journals Co-Creating New Directions for Service Robots in Hospitality and Tourism

2021 ◽  
Vol 2 (1) ◽  
pp. 43-61
Author(s):  
Francesc Fusté-Forné ◽  
Tazim Jamal
Keyword(s):  
Ethical Issues ◽  
Research Literature ◽  
Service Robots ◽  
Future Research ◽  
Research Attention ◽  
Research And Practice ◽  
Tourism Management ◽  
New Directions ◽  
Hospitality And Tourism ◽  
New Research

Research on the relationship between automation services and tourism has been rapidly growing in recent years and has led to a new service landscape where the role of robots is gaining both practical and research attention. This paper builds on previous reviews and undertakes a comprehensive analysis of the research literature to discuss opportunities and challenges presented by the use of service robots in hospitality and tourism. Management and ethical issues are identified and it is noted that practical and ethical issues (roboethics) continue to lack attention. Going forward, new directions are urgently needed to inform future research and practice. Legal and ethical issues must be proactively addressed, and new research paradigms developed to explore the posthumanist and transhumanist transitions that await. In addition, closer attention to the potential of “co-creation” for addressing innovations in enhanced service experiences in hospitality and tourism is merited. Among others, responsibility, inclusiveness and collaborative human-robot design and implementation emerge as important principles to guide future research and practice in this area.

scholarly journals Son los códigos éticos un instrumento de gestión de la responsabilidad social? Un estudio exploratorio en Andalucía

2016 ◽  
Vol 12 (2) ◽  
pp. 462 ◽  
Author(s):  
Mercedes Ruiz-Lozano ◽  
Araceli De los Ríos Berjillos ◽  
Salud Millán Lara
Keyword(s):  
Business Ethics ◽  
Social Responsibility ◽  
Control Systems ◽  
Descriptive Analysis ◽  
Management Control ◽  
Management Tool ◽  
Small Enterprises ◽  
Ethical Codes ◽  
Sustainable Value ◽  
Corporate Social

Purpose: The growing concern for social responsibility and/or business ethics must be reflected in the control systems of organizations. Therefore we are concerned to analyze whether the ethical codes have been introduced as a management tool of social responsibility to build sustainable value-based organizations.Design/methodology/approach: Development of a survey based on the literature review of code types and motivations. We performed a descriptive analysis of the information obtained from companies based in Andalusia under study. Furthermore, it has been implemented a test of mean difference and an analysis of variance to contrast the hypotheses. Findings: The study supports a tendency to use the ethical codes by Andalusian companies analyzed, influenced by firm size. Similarly, the incidence of immediate environment is confirmed. Research limitations/implications: The study is exploratory in the Andalusian area due to restrictions databases and sample size. Practical implications: The results allow an approach to the Andalusian business reality and to the management systems related with social responsibility and business ethics. Social implications: It has highlighted the need for training in this area and that measures to promote ethics and corporate social responsibility are taken from the public sector, distinguishing between needs that may have micro and small enterprises from medium or large companies. Originality/value: This study contributes to knowledge about the importance of integrating instruments that promote responsible and sustainable management based on values in management control systems and about what were the motivations that are influencing both, for and against, in this action. Motivations that should be taken into account by decision-makers and influential in business development agencies.

Ethical Preferences among Business Leaders: Implications for Business Schools

2000 ◽  
Vol 63 (1) ◽  
pp. 23-31 ◽  
Author(s):  
Roger N. Conaway ◽  
Thomas L. Fernandez
Keyword(s):  
Business Ethics ◽  
Ethical Issues ◽  
Business Schools ◽  
Environmental Risks ◽  
Business Leaders ◽  
Ethical Values ◽  
Business Faculty ◽  
Insider Information ◽  
Ethics Program ◽  
Arthur Andersen

Since 1976, the American Assembly of Collegiate Schools of Business (AACSB) has encouraged business schools to include ethics in their curricula. Because lan guage is the means for conveying values, including ethical values, business com munication faculty play an important role in deciding what should be taught, and how. But until very recently, most researchers failed to look specifically at actual practices and perceptions in the workplace. To address that need, we conducted a survey of 250 business leaders concerning their ethical preferences and compared our results with an earlier study of business faculty and students. The survey, adapted from one used in the Arthur Andersen Business Ethics Program, consists of 20 narratives which presented respondents with the need to judge the impor tance of certain issues and their approval or disapproval of the action or decision described. We found no significant differences in responses to the 14 items which addressed ethical issues in such areas as creating health and environmental risks, taking credit when credit is not due, focusing on disability issues, deceiving cus tomers with products and services, and using insider information to gain personal advantage. We did find significant differences in responses to six narratives focused on ignoring wrongdoing in the workplace, doing special favors for others to gain personal advantage, and covering up flaws in merchandise or operations. Our results, and the survey instrument itself, provide useful tools for the business com munication classroom.

scholarly journals A Fresh Apple or a New Barrel: Business Ethics from an Individual to Corporate Level

2017 ◽  
Vol 8 (1) ◽  
pp. 8
Author(s):  
Sibel Oktar Thomas
Keyword(s):  
Business Ethics ◽  
Human Nature ◽  
Boards Of Directors ◽  
Ethical Issues ◽  
Holistic Approach ◽  
Codes Of Ethics ◽  
Global Scale ◽  
Economic Effects ◽  
The Public ◽  
Purpose Of Business

The moral nature of corporations has been discussed for a long time. But, since 2001, with enormous economic effects of the misconduct of some corporations this discussion gained another dimension, it moved into the public sphere, the subject became more sensitive. The anger and mistrust of the public toward business triggered legislators and corporations to take urgent action. For example, just after the collapse of Enron (2001) the American Congress passed the Sarbanes-Oxley Act (2002) that covers the responsibilities of boards of directors and requires compliance training at all levels. It also revived the old controversial arguments about the nature of business – whether the only purpose of business is to make profits, the relationship of business and ethics – whether business ethics is an oxymoron, and human nature – whether it is ‘bad apples’ or ‘bad barrels’. Yet, with new sets of regulations, in 2017, we are still witnessing the misconduct of corporations on a global scale. This article investigates the effectiveness of corporate efforts such as revisiting mission statements, polishing the codes of ethics and conducting training, by evaluating the nature of business, human nature and the understanding of ethics in the workplace. By looking through the lens of utilitarianism of ethical issues in business, I will argue that codes of ethics and ethics training are necessary but not sufficient. Within the scope of this paper I wish to pave the way to a holistic approach which is necessary and sufficient to create ethical businesses.

scholarly journals Do Androids Dream of Electric Shocks?  Utilitarian Machine Ethics

2021 ◽  
Author(s):  
◽  
Brendan Vize
Keyword(s):  
Science Fiction ◽  
Emotional Experience ◽  
The Other ◽  
Machine Ethics ◽  
Human Beings ◽  
Moral Obligations ◽  
Star Wars ◽  
Electric Shocks ◽  
Tv Shows ◽  
The One

<p>Consider Lt. Commander Data from Star Trek: The Next Generation, the droid C3PO from Star Wars, or the Replicants that appear in Bladerunner: They can use language (or many languages), they are rational, they form relationships, they use language that suggests that they have a concept of self, and even language that suggests that they have “feelings” or emotional experience. In the films and TV shows that they appear, they are depicted as having frequent social interaction with human beings; but would we have any moral obligations to such a being if they really existed? What would we be permitted to do or not to do to them? On the one hand, a robot like Data has many of the attributes that we currently associate with a person. On the other hand, he has many of the attributes of the machines that we currently use as tools. He (and other science-fiction machines like him) closely resembles one of the things we value the most (a person), and at the same time, one of the things we value the least (an artefact), leading to an apparent ethical paradox. What is its solution?</p>

scholarly journals Do Androids Dream of Electric Shocks?  Utilitarian Machine Ethics

2021 ◽  
Author(s):  
◽  
Brendan Vize
Keyword(s):  
Science Fiction ◽  
Emotional Experience ◽  
The Other ◽  
Machine Ethics ◽  
Human Beings ◽  
Moral Obligations ◽  
Star Wars ◽  
Electric Shocks ◽  
Tv Shows ◽  
The One

<p>Consider Lt. Commander Data from Star Trek: The Next Generation, the droid C3PO from Star Wars, or the Replicants that appear in Bladerunner: They can use language (or many languages), they are rational, they form relationships, they use language that suggests that they have a concept of self, and even language that suggests that they have “feelings” or emotional experience. In the films and TV shows that they appear, they are depicted as having frequent social interaction with human beings; but would we have any moral obligations to such a being if they really existed? What would we be permitted to do or not to do to them? On the one hand, a robot like Data has many of the attributes that we currently associate with a person. On the other hand, he has many of the attributes of the machines that we currently use as tools. He (and other science-fiction machines like him) closely resembles one of the things we value the most (a person), and at the same time, one of the things we value the least (an artefact), leading to an apparent ethical paradox. What is its solution?</p>

scholarly journals A Framework for Authentic Ethical Decision Making in the Face of Grand Challenges: A Lonerganian Gradation

2021 ◽  
Author(s):  
Patricia Larres ◽  
Martin Kelly
Keyword(s):  
Decision Making ◽  
Business Ethics ◽  
Ethical Decision ◽  
Ethical Decision Making ◽  
Ethical Issues ◽  
Codes Of Ethics ◽  
Human Beings ◽  
Human Flourishing ◽  
Invariant Structure ◽  
Grand Challenges

AbstractThis paper contributes to the contemporary business ethics narrative by proposing an approach to corporate ethical decision making (EDM) which serves as an alternative to the imposition of codes and standards to address the ethical consequences of grand challenges, like COVID-19, which are impacting today’s society. Our alternative approach to EDM embraces the concept of reflexive thinking and ethical consciousness among the individual agents who collectively are the corporation and who make ethical decisions, often in isolation, removed from the collocated corporate setting. We draw on the teachings of the Canadian philosopher and theologian, Fr. Bernard Lonergan, to conceptualize an approach to EDM which focuses on the ethics of the corporate agent by nurturing the universal and invariant structure that is operational in all human beings. Embracing Lonergan’s dynamic cognitive structure of human knowing, and the structure of the human good, we advance a paradigm of EDM in business which emboldens authentic ethical thought, decision making, and action commensurate with virtuous living and germane to human flourishing. Lonergan’s philosophy guides us away from the imposition of over-arching corporate codes of ethics and inspires us, as individual agents, to attend to the data of our own consciousness in our ethical decision making. Such cognitional endowment leads us out of the ethics of the ‘timeless present’ (Islam and Greenwood in Journal of Business Ethics 170: 1–4, 2021) towards ethical authenticity in business, leaving us better placed to reflect upon and address the ethical issues emanating from grand challenges like COVID-19.

Business Ethics in the Information Age

2015 ◽  
pp. 456-473
Author(s):  
Daniel E. Palmer
Keyword(s):  
Business Ethics ◽  
Ethical Issues ◽  
Information Age ◽  
Digital Technologies ◽  
Internet Technologies ◽  
Ethical Implications ◽  
Business Transactions ◽  
Sales And Marketing ◽  
Internet Sales

The Information Age ushered in significant transformations in the manner in which business is done. In particular, the growth of various forms of e-business, from Internet sales and marketing to online financial processing, has been exponential in recent years. Internet technologies provide businesses with the potential to more effectively distribute products and services, to more efficiently manage operations, and to better facilitate the processing of business transactions. The scope of information available to businesses using digital technologies has also radically expanded, allowing companies to better target consumers and market products. However, e-business activities can raise ethical issues as well. As such, scholars and business persons have a responsibility to be aware of the ethical implications of e-business and to promote ethically appropriate forms of e-business. The aim of this chapter is to aid in those enterprises by mapping out some of the major ethical issues connected to e-business.

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