A study of total quality management, quality assurance system, the 5-S practice and its influence in the management of residential estates in Hong Kong

2006 ◽  
Author(s):  
On-kei, Angel Mak
Keyword(s):  
Quality Assurance ◽  
Hong Kong ◽  
Quality Management ◽  
Total Quality Management ◽  
Quality Assurance System ◽  
Total Quality ◽  
Management Quality ◽  
Assurance System

scholarly journals Conceptual Framework and Development of Quality Management for Islamic Higher Education in Indonesia

2021 ◽  
pp. 43-60
Author(s):  
Khairul Azan ◽  
Kemas Imron Rosadi ◽  
Muntholib Muntholib
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Quality Management ◽  
Internal Quality ◽  
Quality Assurance System ◽  
Total Quality ◽  
Quality Culture ◽  
Assurance System ◽  
Internal Quality Assurance

Quality is a determining indicator of the existence of Islamic higher education institutions in the future. Higher education with quality will be in demand by the community. Therefore, quality must be a priority indicator in the implementation of Islamic-based higher education. In order for the quality to continue to increase, universities should implement the concept of Total Quality Management (TQM) in all areas of university administration. Integrated quality management requires the existence of an Internal Quality Assurance System (SPMI) which aims to ensure the implementation of ducation according to standards. In order for the Internal Quality Assurance System (SPMI) to run well, it is necessary to have a quality culture that is well understood and implemented by stakeholders. The quality culture contains several aspects, namely: 1) focus on customers, 2) obsession with quality, 3) scientific approach, 4) long-term commitment, 5) teamwork, 6) continuous improvement of the system, 7) education and training, 8) controlled freedom, 9) respect for everyone, 10) unity of purpose, 11) involvement and empowerment of employees. Efforts that can be made in developing and maintaining the quality of Islamic higher education include: 1) Strategic Plan as a basis for implementing education, 2) building a higher education brand image, 3) consistency in implementing the internal quality assurance system.

scholarly journals Quality Assurance among Childcare Employees in Selangor

2021 ◽  
Vol 18 ◽  
pp. 1498-1511
Author(s):  
Yaty Sulaiman ◽  
Ng Kel Lie
Keyword(s):  
Quality Assurance ◽  
Regression Analysis ◽  
Quality Management ◽  
Total Quality Management ◽  
Multiple Regression Analysis ◽  
Multiple Regression ◽  
Employee Commitment ◽  
Total Quality ◽  
Independent Variables ◽  
Employee Competencies

Caregiver or childcare employee is responsible to produce excellent quality in taking care of the children. A good practice of quality assurance among employees is important to develop the future generations. The objective of this research is to identify the factors that influence quality assurance among childcare employees in Selangor. It is to determine the relationship between factors (physical facilities, employee commitment, communication, and employee competencies) and quality assurance. A random sampling technique was used to select respondents from the registered childcare centers in Selangor, Malaysia. The study used quantitative approach through structured questionnaires developed from previous research. Among 450 survey questionnaires distributed, only 379 questionnaires were accepted and used for analysis. Study uses SPSS 22.0 to analyze data. Methodologies such as Pearson Correlation and Multiple Regression Analysis were conducted in analyzing the data. Findings revealed that quality assurance is having a positive relationship with physical facilities, employee commitment, communication, and employee competencies, with the overall results of the multiple regression analysis showed that all independent variables have relationships with the dependent variable at p=0.000. The result of this test also indicated that all independent variables have positive beta coefficient value as physical facilities, employee commitment, communication and employee competencies at 0.372, 0.251, 0.064 and 0.103 respectively. Thus, this study adds to better understanding of the total quality management (TQM) which is the main underlying theory used to develop the research framework. In general, Total Quality Management (TQM) advised on the factors such as physical facilities, employee commitment, employee competencies, and communication that when applied, could get the best result of employees.

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