To study the professional status of social workers in secondary settings in Hong Kong with special reference to medical social service

1990 ◽  
Author(s):  
Yu-on Pang
Keyword(s):  
Hong Kong ◽  
Special Reference ◽  
Social Workers ◽  
Social Service ◽  
Professional Status

scholarly journals Power, Professionalism and Organisational Transformation

1998 ◽  
Vol 3 (2) ◽  
pp. 89-102 ◽  
Author(s):  
T. May ◽  
M. Buck
Keyword(s):  
Social Workers ◽  
Social Service ◽  
Theoretical Consideration ◽  
Community Care ◽  
Professional Status ◽  
Front Line ◽  
Service Organisation ◽  
Job Specification ◽  
The Relationship

Utilising data drawn from a study of a social service organisation, this article aims to understand the relationship between the rationale of organisational transformations and the professional status of social workers. It contains an examination of the original aims of Community Care legislation, its translation by management into processes of re-structuring and alterations in job specification, as well as the perspectives of those at the front-line of the organisation. This enables a theoretical consideration of organisational transformation and power and their relationship to the identity of social workers.

Development and Evaluation of an Innovative Web-based Training, Learning, and Sharing (i-TLS) Platform for Social Workers: Hong Kong Jockey Club SMART Family-Link Project (Preprint)

2021 ◽  
Author(s):  
Michelle Man Tung Suen ◽  
Agnes Yuen Kwan Lai ◽  
Man Ping Wang ◽  
Sai Yin Ho ◽  
Tai Hing Lam
Keyword(s):  
Hong Kong ◽  
Social Work ◽  
Social Workers ◽  
Work Practice ◽  
Social Work Practice ◽  
Family Services ◽  
Web Based ◽  
Ict Use ◽  
Learning Platform ◽  
Jockey Club

BACKGROUND Information and communication technology (ICT) use may enhance social work practice and continuous professional development. Under the Hong Kong Jockey Club SMART Family-Link project, we developed an innovative web-based training, learning, and sharing (i-TLS) platform to support ICT and other learning needs of Hong Kong social workers in family services. OBJECTIVE We developed i-TLS with 3 major components (i-Training, i-Learning, and i-Sharing) and assessed the acceptability and impact on facilitating ICT use in family services. METHODS We described i-TLS development based on a 4-phase model from platform design, development, implementation to maintenance. We evaluated i-TLS via platform database, Google Analytics, a self-administered survey, and individual phone interviews 1 year after launching. RESULTS i-TLS was launched to 26 Integrated Family Service Centers (IFSCs) and Integrated Services Centers (ISCs) operated by 12 non-governmental organizations (NGOs) on 1 July 2019. The outbreak of COVID-19 started in December 2019 limited face-to-face services, which catalyzed the urgent needs of digital transformation in social work practice. By 31 July 2020, 313 social workers (23 supervisors, 290 frontline workers) had registered with i-TLS. The platform database showed 79.6% (249/313) users accessed i-TLS at least once in the last 28 days, with on average 3.2 platform visits per day viewing 4.8 pages per visit. i-Training provided 41 training mini-modules in applying ICT to family services from counseling, program design, implementation to evaluation. Of 730 enrolments in total, 70.0% (511/730) completed the mini-modules and were awarded digital mini-certificates. i-Learning provided 112 items of learning resources centered around ICT use and family services and had nearly 4000 page views recorded from Google Analytics. i-Sharing had a total of 25 discussion threads with 59 posts. 53.7% (168/313) users completed the 1-year evaluation survey, including 12 who participated in the phone interviews. The mean i-TLS satisfaction score (out of 10) increased from light (4.99) to occasional (6.15) and frequent (6.31) users. Frequent users showed higher scores (out of 10) than light users for an increase in knowledge (5.84 versus 4.09; P<.001), self-efficacy (5.23 versus 3.96; P=.02), and knowledge application (6.46 versus 1.91; P<.001). From the phone interviews, users reported increased ICT use in family services, despite some practical barriers. i-TLS was perceived as an acceptable and supportive tool for learning and practice in family services, especially during the COVID-19 pandemic. CONCLUSIONS We have first reported the development and evaluation of a newly developed web-based learning platform (i-TLS) for social workers in family services. The results provided preliminary evidence of using i-TLS to support social workers’ continuous learning and ICT-enhanced services. Accessibility to self-directed and collaborative learning is essential for optimizing social workers’ learning. Further research on enhancing web-based platforms is needed to expand participation and capacity building of social workers and other related professionals. CLINICALTRIAL ClinicalTrials.gov NCT04034420; https://www.clinicaltrials.gov/ct2/show/NCT04034420

Team Managers in Local Social Service Departments in Israel as Bottom-Up Social Policy-Makers

2021 ◽  
pp. 324-345
Keyword(s):  
Social Workers ◽  
Social Services ◽  
Social Service ◽  
Public Discourse ◽  
Well Being ◽  
Structured Interviews ◽  
Psychosocial Services ◽  
Service Departments ◽  
New Policies

Following on Felice Perlmutter's work on the managerial role of social workers in social services, this article contributes to the still limited knowledge on the role of social workers in middle-management positions in formulating new policies `on the ground`. The study expands knowledge about policies determined by team managers in local social service departments in Israel. It occurs in the nexus between street-level bureaucracy, professionalism and managerial positions. Semi-structured interviews with 28 team managers revealed that they formulated `new` policies with regard to the provision of psychosocial services and material assistance (who gets what, when and how). This occurs when they resist official policy, when it is vague or non-existent. Most of their policy decisions are not documented and draw upon consultations with colleagues and superiors though not with clients. The team managers perceive these policies as a means for achieving balance between clients' well-being and budgetary constraints. Yet their decisions lack transparency, are decided upon without public discourse and may lead to greater inequity between clients

Head Start and Social Work

1997 ◽  
Vol 78 (2) ◽  
pp. 172-184 ◽  
Author(s):  
Arthur J. Frankel
Keyword(s):  
Social Work ◽  
Head Start ◽  
Social Workers ◽  
Social Service ◽  
Financial Resources ◽  
Current Status ◽  
Service Component ◽  
Work Involvement ◽  
The Social ◽  
Head Start Programs

The author states that the social work profession is not sufficiently involved with Head Start. Data from a representative sample of Head Start programs shows the minimal role professional social workers play with Head Start even when ample financial resources to hire BSWs or MSWs are available. Evidence suggests, however, that Head Start is open to increased professional social work involvement. The author presents reasons social work professionals are underrepresented in Head Start and recommendations for increasing professional involvement and influence. The author also discusses the history and current status of Head Start, including a thorough description of Head Start's social service component.

A DESCRIPTION OF THE CAREER PATH OF A "STREET KID" IN HONG KONG AND ITS IMPLICATIONS FOR LABOR LAWS, THE EDUCATION SYSTEM AND SOCIAL SERVICE PROVISION

1999 ◽  
Vol 33 (01n02) ◽  
pp. 73-85
Author(s):  
Peter Newbery
Keyword(s):  
Hong Kong ◽  
Social Services ◽  
Social Service ◽  
Service Provision ◽  
Turning Point ◽  
Career Path ◽  
Labor Laws ◽  
Running Away ◽  
Critical Age ◽  
Pass Through

A study of existing research focusing on marginal and delinquent youths in Hong Kong makes it possible to describe a typical career path for marginal youths. They typically pass through five stages beginning with casually running away at the age of ten until eventually serving a second prison term at the age of 18. The age of 14 is an important turning point at which young people make crucial decisions, which either take them out of this path or fix them more firmly in it. The fact that 14 is a critical age has implications for labor laws, for the educational system and for the provision of social services. It is suggested that (rather than search for causes) this data makes it possible to identify the target group and prescribe interventions. 现时对香港边缘少年及年青罪犯的研究，可以清楚描述一个典型的边缘少年误入歧途所经过的阶段，就如十岁便离家出走 ... ... 十八岁便已经在监狱第二次服刑。 「十四岁」为这些少年，是他们生命中的一个转捩点，他们一是决定回归正途，或是更加泥足深陷，难以自拔。故此劳工法例、教育制度，以及社会服务等，应作出适当的修订及改革。 文中的资料并非为研究青年人误入歧途的原因，而是为确认出这类型的青少年及如何为他们提供协助。

Job stress, perceived inequity and burnout among school social workers in Hong Kong

2005 ◽  
Vol 48 (4) ◽  
pp. 467-483 ◽  
Author(s):  
Tony S.K. Tam ◽  
Lilian P.K. Mong
Keyword(s):  
Hong Kong ◽  
Social Workers ◽  
Job Stress ◽  
Personal Accomplishment ◽  
School Social Workers ◽  
Identity Confusion ◽  
Stress Au Travail ◽  
Social Welfare Services ◽  
The Social ◽  
Milieu Scolaire

English Job stress and perceived inequity are revealed as correlates of burnout among school social workers in Hong Kong. The findings do not support the expectation that burnout is general, in spite of the government’s reforms in the social welfare services. A sense of personal accomplishment may serve as a mediator. However, the respondents suffer from role strain and identity confusion due to lack of communication among schools authorities, students and parents. French Cet article décrit comment la conjugaison du stress au travail et inéquités perçues sont liées au `burnout' chez les travailleurs sociaux en milieu scolaire à Hong Kong. Les résultats ne semblent pas confirmer la croyance que le `burnout' existe de façon généralisée malgré les changements observables introduits par le gouvernement en vue d'améliorer l'efficacité des coûts des services de bien-être social. Un sentiment d'accomplissement personnel sert possiblement de médiation efficace. Les répondants souffrent néanmoins de tensions face à leur rôle et de confusion identitaire dues à l'incompréhension du rôle du travailleur social scolaire par les autorités scolaires, les étudiants et les parents. Spanish Este trabajo describe el agotamiento en el trabajo y la percepción de inequidad como correlatos del descontento entre los trabajadores sociales de la escuela en Hong Kong. Los hallazgos no parecen apoyar la expectativa de que el descontento exista como patrón general a pesar de los cambios observables introducidos por el gobierno en los servicios de bienestar social. Un sentido de realización personal puede servir como ,mediador efectivo. Sin embargo los entre,vistados padecen una tensión de rol y confusión de identidad que proviene de la falta de comunicación entre autoridades de la escuela, los estudiantes y los padres de familia.

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