scholarly journals Kvaliteta organiziranog heritage hotelskog proizvoda suvremenog hotelijerstva

2021 ◽  
Author(s):  
Tamara Floričić ◽  
Anita Borzić Slonka
Keyword(s):  
Special Reference ◽  
The Internet ◽  
Value For Money ◽  
Qualitative And Quantitative ◽  
A Value ◽  
Guest Satisfaction ◽  
Boutique Hotels ◽  
Quality Assessments ◽  
Integral Quality

Sažetak: Kvaliteta u suvremenom hotelijerstvu je ultimativni cilj ali i standard vrijednosti koji doprinosi konkurentnosti malih heritage boutique hotela u Hrvatskoj. Cilj rada je analizirati pozicije elemenata kvalitete kroz percepciju potrošača putem Internet rezervacijskog servisa Booking.com te sagledati pozicije zadovoljstva gostiju kroz ocjenjivanje ponude kategoriziranih i nekategoriziranih heritage hotela. Cilj je vezan za svrhu istraživanja, procjenu važnosti kategorije u usklađenju kvalitete integralne ponude malih i srednjih hotela sa kreativnim konceptom povijesne tematizacije i vrednovanja baštine. Istraživanjem se analiziraju realne ocjene kvalitete, kako ukupno tako i u pojedinačnim elementima s posebnim osvrtom na kategoriju percipirane vrijednosti za novac. Podržani kvalitativnom i kvantitativnom metodologijom zaključci istraživanja predstavljaju platformu za buduća promišljanja o važnosti unaprjeđenja hotelske usluge. Ključni elementi kvalitete koje turisti vrednuju trebaju ići u korak s atraktivnošću koncepta ponude i sinergijski doprinijeti ostvarenju konkurentnosti. Abstract: “Quality in modern hospitality is an ultimate goal, but also a value standard which contributes to the competitiveness of small heritage boutique hotels in Croatia. The aim of this paper is to analyse the positions of elements of quality through the perception of consumers who use the Internet booking service Booking.com, as well as to consider the positions of guest satisfaction through the grading of heritage hotels’ categorised and uncategorised offers. The aim relates to the purpose of the research, the estimate of the importance of the category in harmonisation of the integral quality of small and medium-sized hotels with the creative concept of historical theming and heritage validation. By the research, realistic quality assessments are analysed, both aggregately and in individual elements, with a special reference to the category of perceived value for money. Supported by the qualitative and quantitative methodologies, the research conclusions represent a platform for future consideration of the importance of improvement of hotel services. The key quality elements assessed by tourists should be in line with the attractiveness of the concept of the offer and should also contribute to the realisation of competitiveness.

scholarly journals Limited Tendering – A Barrier to Get the Best Value for Money or Effective Solution for Extraordinary Situations?

2020 ◽  
Vol 20 (2) ◽  
pp. 192-214
Author(s):  
Hana Kováčiková ◽  
Ondrej Blažo
Keyword(s):  
Human Rights ◽  
Public Procurement ◽  
Effective Solution ◽  
Value For Money ◽  
International Human Rights ◽  
Public Authorities ◽  
A Value ◽  
Best Value ◽  
International Human

Summary A public procurement should be an effective tool through which public authorities shall spend public finances sparingly. With modernisation of this area of law in 2014, a new concept of bids evaluation came forward – a value for money. Now it is more important than any time before to ensure fair tenders to be submitted during the procurement. It is a well-known fact, that only a true competition between the bidders decreases the prices and raises the quality of their bids. But how contracting authorities deal with these goals while procuring without competition? This article analyses limited tendering with focus on extreme urgency. Authors try to give an answer to the question, which attribute of this procedure prevails – its flexible use in extraordinary situations or its interfering effect to value for money achievement.which makes Slovakia open to severe criticism from international human rights bodies.

scholarly journals Specifics of The Educational Process Organization at Universities When Training Students for Midterm Assessment in The Worldskills Format

2020 ◽  
Vol 79 ◽  
pp. 02014
Author(s):  
Tatyana Viktorovna Masharova ◽  
Tatyana Vasilievna Malova ◽  
Liudmila Varanetskaya
Keyword(s):  
Vocational Training ◽  
Career Guidance ◽  
Assessment Method ◽  
Educational Process ◽  
Expert Assessment ◽  
Qualitative And Quantitative ◽  
Literary Education ◽  
A Value ◽  
Independent Work

The relevance of the problem is determined by the need to identify, select, and provide pedagogical and psychological support for talented youth, its successful career guidance, and efficient self-realization. The educational process organization in training for midterm assessment in the WorldSkills format helps students achieve a new quality of education associated not only with educational results, but also with a value attitude to themselves and others. The goal of the study is to identify the specifics of the educational process organization at universities when training students for midterm assessment in the WorldSkills format. The research methods include theoretical analysis of pedagogical theory, practice, and experience in vocational training; modeling, comparison, referencing, and generalization; expert assessment method; and methods of qualitative and quantitative processing of research results. The main results of the study are the following: the content of the process of organizing practical classes and independent work on the discipline “Literary education of preschool children” has been determined; the activity forms and methods for their implementation have been developed, the objective criteria for their assessment have been determined; the functional responsibilities have been distributed between students and the teacher in the educational process; and the point rating system for assessing students’ activities while mastering the discipline in the WorldSkills format has been created.

scholarly journals Incidencia del tiempo de uso de internet en el rendimiento académico en un grupo de estudiantes universitarios de la ciudad de Riobamba (Ecuador).

2015 ◽  
Vol 2 (3) ◽  
Author(s):  
Julio Santillán ◽  
José Guerra
Keyword(s):  
The Internet ◽  
Additional Contribution ◽  
Entire Study ◽  
Inaccurate Information ◽  
A Value ◽  
Pearson Coefficient ◽  
Study Population ◽  
Development Approach ◽  
The University

Esta investigación examina la relación entre el tiempo de uso de Internet y el rendimiento académico cuantitativo y cualitativo de 127 estudiantes de nivel universitario, confrontado con la información aportada por 15 docentes del mismo nivel; toda la población estudiada emplea Internet, y emplearlo como herramienta de estudio contribuye positivamente al rendimiento académico, puesto que el estudiante debe seleccionar, analizar y comprender la información encontrada, lo que se corrobora al aplicar el coeficiente de Pearson y obtener un valor de 0.80. Sin embargo, los deberes desarrollados por los estudiantes con información obtenida de Internet presentan una realidad diferente: el 66.67% de los trabajos se califican entre bueno y regular, lo que evidencia la falta de aporte a la calidad de los mismos: en su mayoría los docentes comentan que son copias textuales de los documentos consultados o contienen información errada, haciéndose necesario el aporte adicional con un enfoque innovador a los procesos de consulta, que lleven al análisis crítico y constructivo para que  estas tareas sean procesos productivos de desarrollo de conocimiento.AbstractThis research examines the relationship between Internet usage time and the quantitative and qualitative achievement of 127 students at the university level, confronted with the information provided by 15 teachers at the same level; entire study population uses the Internet. It`s use as a study tool contributes positively to academic performance, since the student must select, analyze and understand the information found, which is corroborated by applying the Pearson Coefficient and get a value of 0.80. However, the duties developed by students with information obtained from the Internet presents a different reality: 66.67% of jobs are rated between good and fair, which shows the lack of contribution to the quality of them: mostly the teachers report that are verbatim copies of documents consulted or contain inaccurate information, making necessary the additional contribution with an innovative consultation processes, leading to critical and constructive analysis for these tasks are productive processes of knowledge development approach. 

scholarly journals Measuring the Quality of Signs for Objects in the Economy

The Winners ◽  
2017 ◽  
Vol 18 (1) ◽  
pp. 1
Author(s):  
Lyudmyla Маlyarets ◽  
Oleksandr Dorokhov
Keyword(s):  
Indirect Measurement ◽  
Mathematical Methods ◽  
Joint Measurement ◽  
Qualitative And Quantitative ◽  
Primary Measurement ◽  
Direct Primary ◽  
Integral Quality

The problems of measuring the quality attributes for different objects in the economy were considered. This article used methods of value measuring in the economy that were determined by the existing types. In this, it must distinguish between direct primary measurement, indirect measurement, joint and combined measurement. The different ways to solve it on the basis of joint measurement of qualitative and quantitative attributes inherent to economic facilities that were explored. Stages and elements of the quantities measurement processes in the economy were classified and analyzed. The corresponding mathematical methods and tools depending on the objectives and procedures of measurements are determined. The conceptual representation of an integral quality of the object in the economy as a generalizing indicator was proposed. It finds that it is possible to make general conclusions that underestimate the role of non-metric signs in the characterization of the object that is explained by their insufficient study and poorly developed mathematical tools to measure them.

scholarly journals Faktor-Faktor Dominan Kualitas Pelayanan Pramusaji Yang Mempengaruhi Kepuasan Tamu Di Restoran Pondok Bebek, Hotel Arbor Biz

2020 ◽  
Vol 2 (1) ◽  
Author(s):  
Anggun Sari Sasmita ◽  
Nila Sartika Achmadi ◽  
Rafika Hayati
Keyword(s):  
Data Collection ◽  
Service Quality ◽  
Dominant Factor ◽  
Five Dimensions ◽  
Average Value ◽  
The Third ◽  
A Value ◽  
Guest Satisfaction

<div><p><strong><em>ABSTRACT</em></strong></p><p><strong><em> </em></strong></p><p><em>This study describes the dominant factors in the quality of waiter service that affect guest satisfaction at Pondok Bebek Restaurant. Data collection uses a questionnaire that measures the five dimensions of waiter service quality which consists of tangibles, reliability, responsiveness, assurance, and empathy dimensions to 86 duck cottage restaurant guests. Data obtained from the questionnaire results were processed by determining the average value. The results of this study indicate the five variables of guest satisfaction greatly influence the satisfaction of guests in the duck cottage restaurant. Whereas the most dominant factor affecting guest satisfaction in this restaurant is Responsiveness or responsiveness with a value of 992. The results of the first indicator which is providing information about food promos are at a score of 329, the second indicator is an explanation of the menu at a score of 336, the third indicator is employees able to answer questions about restaurants is at a score of 327.</em></p><p><strong><em>Keywords</em></strong><em>: Restaurant, Service quality, Guest satisfaction.</em></p><p> </p><p><strong>ABSTRAK</strong></p><p><strong> </strong></p><p>Penelitian ini menguraikan faktor dominan kualitas pelayanan pramusaji yang mempengaruhi kepuasan tamu pada Restoran Pondok Bebek. Pengumpulan data menggunakan angket yang mengukur dengan lima dimensi kualitas pelayanan pramusajiyang terdiri atas dimensi tangibles, reliability, responsiveness, assurance, dan empathy kepada 86 tamu restoran pondok bebek. Data yang didapatkan dari hasil angket diolah dengan menentukan nilai rata-rata.. Hasil dari penelitian ini menunjukkan kelima variabel kepuasan tamu sangat berpengaruh terhadap kepuasan tamu di restoran pondok bebek. Sedangkan faktor yang berpengaruh paling dominan terhadap kepuasan tamu di restoran ini adalah Responsiveness atau daya tanggap dengan nilai 992. Hasil indikator pertama yaitu memberikan informasi mengenai promo makanan berada pada skor 329, indikator kedua yaitu penjelasan mengenai menu berada pada skor 336, indikator ketiga yaitu karyawan mampu menjawab pertanyaan mengenai restoran berada pada skor 327.</p><p><strong>Kata kunci</strong>: Restoran, Kualitas pelayanan, Kepuasan tamu</p></div>

scholarly journals pengaruh kualitas pelayanan receptionist terhadap kepuasan tamu di hotel pusako bukittinggi

2018 ◽  
Vol 10 (1) ◽  
pp. 137
Author(s):  
Yandri Andika Rahmat
Keyword(s):  
Service Quality ◽  
Regression Coefficient ◽  
Simple Linear Regression ◽  
Validity And Reliability ◽  
Hotel Employees ◽  
A Value ◽  
Regression Test ◽  
Guest Satisfaction ◽  
Quantitative Descriptive

Abstract This study aims to determine the effect of the quality of receptionist services on guest satisfaction at the Pusako Hotel Bukittinggi. This type of research is quantitative descriptive with associative causal methods. The purposive sampling used as many as 93 guests who had or were staying at Pusako Bukittinggi Hotel In the period of January-June 2017, data was collected through questionnaires with a Likert scale that had been tested for validity and reliability. The results obtained from this study are as follows: 1) Service Quality of Hotel Employees is in the poor category with a percentage value (58%), 2) Guest Satisfaction is in a less satisfied Category at Pusako Bukittinggi Hotel with a percentage value (53%). 3) The results of a simple linear regression test obtained a value of Fcount 29,667 with sig. 0,000 <0,05 which means that variable X can explain Y variable significantly. Furthermore, the regression coefficient is 0.383 at a significant level of 0.000 <0.05. This means that each increase of 1 unit of service quality will increase 0.383 guest satisfaction units, and the R square value of 0.246 means that the effect of variable X on Y variable is 0.246 (24.6%) while the remaining 75.4% is influenced by other factors. So the service quality variable affects the guest satisfaction variable, so Ha is accepted. Keywords: Service Quality, Guest Satisfaction

The Supply of Public Access to the Countryside—A Value for Money and Institutional Analysis of Incentive Policies

1997 ◽  
Vol 29 (8) ◽  
pp. 1465-1476 ◽  
Author(s):  
J R Crabtree
Keyword(s):  
Information Flow ◽  
Policy Process ◽  
Public Expenditure ◽  
Public Access ◽  
Value For Money ◽  
The Public ◽  
Public Benefits ◽  
A Value ◽  
Incentive Policies

A number of incentive schemes have recently been established which pay farmers and landowners for the provision of additional public access to the countryside. In this paper these schemes are subjected to a value for money (VFM) appraisal as a means of assessing the public benefits from government and agency expenditures. The evidence indicates that such schemes typically produce variable but limited VFM, reflecting deficiencies both in the quality of the access experiences provided and in the information flow to the public. Mechanisms for increasing efficiency are discussed. The current expansion of public expenditure on access, despite evidence of limited benefits to users, is analysed by examining the positions of actors and interest groups within the policy process.

scholarly journals Application of the Servqual method to analyze the satisfaction level of hotel services and facilities

SinkrOn ◽  
2021 ◽  
Vol 5 (2) ◽  
pp. 239-245
Author(s):  
Nur Ainun ◽  
Volvo Sihombing ◽  
Masrizal Masrizal
Keyword(s):  
Service Quality ◽  
Quality Score ◽  
Average Score ◽  
Satisfaction Level ◽  
Perceived Service Quality ◽  
A Value ◽  
Level Of Satisfaction ◽  
Guest Satisfaction ◽  
Star Classification

With so many hotels and other accommodation facilities in the city of Medan. More and more people are coming and staying and using the facilities at each hotel. Whether it's rooms, meeting room facilities, facilities to hold events, and much more are available in every hotel. Every hotel wants to give satisfaction to guests who come to use the hotel facilities and services. Likewise with SwissbeliNN hotels which have a 3 (three) star classification. Therefore, the opinions of guests and complaints given are very useful to improve the quality of hotel services. To find out, we will look at the satisfaction level of each guest. In this case, the writer applies the servqual method to see the level of guest satisfaction that has been obtained. To find out what is still lacking in the services provided. The purpose of this research is to find out the shortcomings of the hotel for the services provided to hotel visitors, as well as to fulfill the complaints of each visitor to the hotel from the results of the research carried out, with the objectives described later to be able to provide solutions to hotel leaders to fulfill the research results. obtained. The research methods carried out include collecting data directly from the hotel related to the problems that arise to be researched, literature studies, analyzing the problems to be studied based on the data collection that has been obtained, designing applications to overcome problems that arise and making it easier to find out the level of satisfaction of visitors. against managed hotels, as well as testing applications that are made to test the level of success obtained from the application being built. Based on the research conducted, the average perceived service quality score was 3.54. This score is in the somewhat unsatisfactory category when compared with the average score of service quality score which is perceived to be lower than expected. This indicates a gap. The highest average score is given to responsiveness with a value of 3.62 while the lowest score is given to the dimension of empathy with a value of 3.44.

scholarly journals MEASURING TOURIST SATISFACTION AND REVISIT INTENTION USING LODGESERV IN BOUTIQUE HOTEL

2020 ◽  
pp. 16-25
Author(s):  
Atikah Shahira binti Mohd Ali ◽  
Chemah Tamby Chik ◽  
Suria Sulaiman ◽  
Wan Ahmad Nasroun Wan Salman ◽  
Aslinda Shahril
Keyword(s):  
Regression Analysis ◽  
The Other ◽  
Tourist Satisfaction ◽  
Revisit Intention ◽  
Boutique Hotel ◽  
Guest Satisfaction ◽  
Hotel Managers ◽  
Boutique Hotels ◽  
The Relationship

Boutique hotel recently gained popularity in Malaysia. However, there is no absolute information on boutique hotel due to unclear segmentation of the type of accommodation for boutique hotel in Malaysia. However, some literature referred boutique hotel as small, luxurious hotels with furnished rooms less than 100 in numbers. Due to its unclear segmentation, the quality of facility and services are also insufficient. Therefore, the objectives of this study includes to determine the relationship between guest satisfaction and customer revisit intention. This study measured consumer service experience using LODGSERV in boutique hotel. This study uses ten items in LODGSERV dimensions to determine guest revisit intention. Respondents are recruited among the guests who checked out from boutique hotels in Malacca. Four hundred local and international tourists in Malacca participated in this study however only 391 usable data were received. Data were collected between the month of October until November 2018, and later processed with SPSS for descriptive and regression analysis. The findings revealed that using LODGSERV, it was showed that there is significant relationship between guest satisfaction and their revisit intention when measured using LODGSERV. Thus hotel managers and owners need to improve boutique hotels physical facility and services should they want to compete with the other accommodation services. KEYWORDS: LODGSERV, SERVQUAL, Boutique Hotel, Revisit Intention, Guest Satisfaction

Analysis of Reading, Reference and Information Management on the Quality of Scientific Writing

2018 ◽  
Vol 2 (1) ◽  
pp. 63-69
Author(s):  
Muhammad Zarlis ◽  
Sherly Astuti ◽  
Muhammad Salamuddin
Keyword(s):  
Information Management ◽  
Scientific Writing ◽  
The Internet ◽  
Reference List ◽  
Management Skill ◽  
Library Search ◽  
Important Thing ◽  
Reading Material ◽  
Quality Of Research

In education, for educational instruments scientific writing is a very important thing. It requires an information management skill, information management is a library search, which can be done through a computer and guided by the internet. It can also be through the quality of reading used as a reference for scientific writing. In addition, in producing a paper also must know the management of writing, not only required to pay attention to the rules of standard language, but also must be able to convey ideas and ideas well and meet scientific criteria, such as making a quote or reference list used. This paper was written with the aim of improving the quality of research through reading material, making notes and avoiding plagiarism, references using the Harvard system for journals, books, and articles. Management of citing articles either CD or internet, writing, editing, storing references electronically, writing bibliography, and quotations.

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