LEVEL OF PATIENT SATISFACTION WITH NURSING CARE IN PUBLIC SECTOR TERTIARY CARE HOSPITALS OF PESHAWAR, PAKISTAN; A CROSS-SECTIONAL DESCRIPTIVE STUDY

2020 ◽  
pp. 46-52
Author(s):  
OJS Admin
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Public Sector ◽  
Nursing Care ◽  
Care Setting ◽  
Tertiary Care ◽  
Descriptive Study ◽  
Cross Sectional ◽  
Vital Part ◽  
Tertiary Care Hospitals

Nurses are the vital part of each nursing care in the health care setting. Patients interact more often with nurses and rely on them for care and restoration of health during hospitalization.

scholarly journals KNOWLEDGE, ATTITUDE AND PRACTICE OF HAND HYGIENE AMONG HEALTH CARE WORKERS IN KARACHI

2018 ◽  
Vol 8 (3) ◽  
pp. 123-127
Author(s):  
Imran Ahmed ◽  
Asif Khan ◽  
Abdul Ahad Sohail ◽  
Mujeeb-ur- Rehman
Keyword(s):  
Health Care ◽  
Hand Hygiene ◽  
Health Care Workers ◽  
Tertiary Care ◽  
Sampling Technique ◽  
Cross Sectional ◽  
Care Workers ◽  
Time Required ◽  
Hospital Acquired ◽  
Tertiary Care Hospitals

Background: Hospital acquired infections (HAIs) are one of the most common problems encountered in health care. It is a major cause of concern for hospitals throughout the world. Methods: The study design was cross sectional and data was obtained from health care workers currently employed in hospitals. We selected tertiary care hospitals by convenient sampling technique. Data were analyzed through SPSS version 20. Results: A total of 330 health care workers were included in the study out of which 54.4% (180) were males and the rest 45.4% (150) were females. When the participants were asked of the minimum time required for alcohol based hand rub to eradicate the microorganisms, only 42% (138) were able to correctly answer that it takes 20 seconds. Conclusion: Our study identified considerable gaps in knowledge and practice in some key areas regarding hand hygiene which need re-emphasis through regular training sessions aim at keeping abreast with standard protocols of hand hygiene.

scholarly journals BARRIERS TO EARLY MOBILIZATION IN CRITICAL CARE SETTINGS - A PERCEPTION BASED SURVEY AMONG PHYSICAL THERAPIST

2018 ◽  
Vol 7 (1) ◽  
pp. 42-47
Author(s):  
Saima Ali ◽  
Muhammad Ather Hashmi
Keyword(s):  
Critical Care ◽  
Care Setting ◽  
Response Rate ◽  
Physical Therapist ◽  
Tertiary Care ◽  
Early Mobilization ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Tertiary Care Hospitals ◽  
Self Administered Questionnaire

BACKGROUND AND AIM Early mobilization practices in critical care settings are safe, efficacious and evidently proven treatment to reduce morbidity as well as mortality. Inactivity adversely affects pulmonary and cardiovascular systems. Despite of widely available evidences, barriers to early mobilization still exist in critical care settings. Hence the present study aims to identify the barriers related to early mobilization perceived by physiotherapist in critical care settings. METHOD A cross-sectional survey among 99 physiotherapists working in a critical care setting of different tertiary care hospitals of Karachi, Pakistan was conducted in which a self-administered questionnaire related to perceived barriers for early mobilization was introduced. RESULTS The descriptive statistics revealed that 87% of physician requisition is required for mobilization, 74% response rate was received by PT for unawareness to identify the suitable patient for early mobilization, and 68% showed lack of staffing resources. 56% response rate was received regarding requirement of adequate training to facilitate early mobilization. Moreover, lack of decision making and safety concerns were 68% respectively.

scholarly journals PERCEPTION OF PATIENTS REGARDING QUALITY OF HEALTHCARE SERVICES AT PUBLIC AND PRIVATE TERTIARY CARE HOSPITALS

2021 ◽  
pp. 24-27
Author(s):  
FARRUKH ANSAR ◽  
HIRA NAVEED ◽  
ALMAS KHATTAK ◽  
MUHAMMAD SAAD
Keyword(s):  
Patient Satisfaction ◽  
Public Sector ◽  
Private Sector ◽  
Tertiary Care ◽  
Quality Of Healthcare ◽  
Healthcare Services ◽  
Medical Services ◽  
The Public ◽  
Tertiary Care Hospitals

Objectives: Patient satisfaction is a significant marker for estimating the quality of medical services being provided at a clinical facility. It also influences the opportune, proficient, and patient-focused provision of quality medical services. Methods: Data from 768 outdoor patients were collected from four tertiary care hospitals in Islamabad, Pakistan. Half of the patients were from public sector hospitals, while others were from private hospitals. A self-administered questionnaire (Cronbach’s alpha=0.896) was structured for data collection. Using SPSS, descriptive statistics, independent t-test, and Chi-square test were used to analyze data. Results: Overall, 51.4% of patients were satisfied with the services provided to them at hospital Outpatient department. Patients who experienced private sector hospitals (74%) were significantly more satisfied than those who visited the public sector hospitals (29%) (p<0.001). Gender-wise, female patients were more satisfied (58%) than male patients (47%). Insufficient attention of the doctor, the behavior of the supporting staff and inadequate management of disease record were the red flags highlighted by the patients. Conclusion: The current investigation has shown that quality healthcare is significantly associated with economic conditions; patients’ perspective have expressed that the private sector provides satisfactory medical services at a high expense, whereas the public sector is a less expensive alternative but it lags in the provision of high-quality services and patient satisfaction.

scholarly journals Correlation Between Nursing Care Quality and Patient Satisfaction Level in Rumah Sakit JIH Yogyakarta

2016 ◽  
Vol 3 (2) ◽  
pp. 85
Author(s):  
Aan Devianto ◽  
Catur Budi Susilo ◽  
Lina Eka Wati
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Nursing Care ◽  
Care Quality ◽  
Moderate Level ◽  
Satisfaction Level ◽  
Cross Sectional ◽  
Determining Factors ◽  
Nursing Care Quality ◽  
High Level

Background: Nursing care quality as an indicator for the quality of health care is one of the determining factors for health care institutions image. Nurse is the profession with the highest number, at the front line and closest to the suffering and illness of patients and families. One of the indicators of nursing care quality is whether the nurses give satisfying services to patients or not. Objective: The goal of this research is to find out correlation between nursing care quality and patient satisfaction level in Rumah Sakit JIH Yogyakarta. Methodology: The type of this research is descriptive analytic non experimental; which used cross sectional approach. The technique for collecting sample was proportionate stratified random sampling; with 100 outpatients in Rumah Sakit JIH Yogyakarta as the respondents. The collecting sample used questionnaire while the analyzing used Rank Spearman Correlation. Result: The results of this research are (1) nursing care quality in Rumah Sakit JIH Yogyakarta are 45% good and 54% good enough, (2) patient satisfaction level in Rumah Sakit JIH Yogyakarta are 87% moderate level and 12% high level. The result for Rank Spearman is r account of 0,440; and it has probability of 0,000 (0,000 < 0,05). Hence, there is correlation between nursing care quality and patient satisfaction level in Rumah Sakit JIH Yogyakarta with the result in moderate level. Conclusion: the correlation between nursing care quality with outpatient satisfaction level in Rumah Sakit JIH Yogyakarta is on moderate level.

scholarly journals Patient Satisfaction with Nursing Care in Five Major Departments in a Tertiary Care Centre

2019 ◽  
Vol 57 (219) ◽  
Author(s):  
Sajan Acharya ◽  
Calvin Ghimire ◽  
Akriti Shrestha ◽  
Ashok Kumar Yadav ◽  
Seema Bhandari
Keyword(s):  
Patient Satisfaction ◽  
Nursing Care ◽  
Binary Data ◽  
Care Center ◽  
Tertiary Care ◽  
Point Estimate ◽  
Care Hospital ◽  
Care Centre ◽  
Tertiary Care Centre ◽  
Cross Sectional

Introduction: Patient satisfaction is an important component of quality nursing care and is often determined by the nursing care in any health institution. The aim of the study is to find the presence of satisfaction among in-ward patients of five major wards at a tertiary care hospital regarding the quality of care provided by nursing staff. Methods: A descriptive cross-sectional study was conducted among 105 patients of Patan Hospital from 3rd July to 3rd August, 2015 after obtaining ethical clearance from Institutional Review Committee. Sample size was calculated and stratified random sampling was done. Data was collected in Microsoft Excel and analyzed in Sta 13.0. Point estimate at 95% Confidence Interval was calculated and frequency and percentage was calculated for binary data. Subgroup analysis was done on the basis of demographic variables. Results: Among 105 patients, 99 (94.3%) [94.93-95.07 at 95%CI] were satisfied with the nursing care provided at a tertiary care center in Nepal. Among them, 60 (60.6%) were females and 39 (39.4%) were males. Age of the patients ranged from 1 year to 85 years. The length of the stay in the hospital ranged from 2 to 17 days (mean = 5.6 days). Conclusions: Most of the patients were satisfied with the nursing care provided in a tertiary care centre. Routine nursing care surveys and immediate feedbacks would keep the authorities updated and deliver good health care.

scholarly journals Association of medication administration errors with interruption among nurses in public sector tertiary care hospitals

2019 ◽  
Vol 35 (5) ◽  
Author(s):  
Raja - ◽  
Badil - ◽  
Sajid Ali ◽  
Shaheen Sherali
Keyword(s):  
Public Sector ◽  
Tertiary Care ◽  
Medication Administration ◽  
Cross Sectional Study ◽  
University Hospital ◽  
P Value ◽  
Cross Sectional ◽  
Phone Calls ◽  
Medication Administration Errors ◽  
Tertiary Care Hospitals

Objectives: To determine the association of medication administration errors with interruption among nurses working at public sector tertiary care hospitals in Karachi, Pakistan. Methods: An analytical cross-sectional study was accomplished at two public sector healthcare facilities Civil Hospital, and Dow University Hospital, Karachi. The study was carried out from October 2017 to July 2018 over a period of 10 months. The sample was calculated by using OpenEpi version 3.0. By taking 56.4% of medication administration errors, 5% margin of error and 95% confidence level. The calculated sample size was 204 of both genders. The subjects both male and female nurses having a valid license from Pakistan Nursing Council and one year of clinical experience were enrolled in the study. The subjects were approached by using non-probability purposive sampling method. Validated and adapted questionnaire utilized to gather the data. Data was entered and analyzed by using SPSS version 21.0. Results: In this study, total 204 nurses were included, almost half (52%) of them were male. Majority of (82.3%) study participants had age between 25-35 years old. There were total 716 medications given by 204 nurses. Out of these, 295 (41.2%) were antibiotics, other common medications were acid-suppressive, analgesic and antiemetic 14.5%, 15.9% and 11.2% respectively. Among all 716 medications, 644 (89.9%) were given intravenously whereas only 6.7% drugs given orally. A significant association has been found between medication administration errors and interruption like talking with other health care personnel, patients or attendant queries, phone calls (p-value=<0.001). Nearly 91% of the study nurses who were interrupted during medication committed medication errors. Conclusion: It is concluded that there is a significant association between medication administration errors with interruption among nurses. doi: https://doi.org/10.12669/pjms.35.5.287 How to cite this:Raja, Badil, Ali S, Sherali S. Association of medication administration errors with interruption among nurses in public sector tertiary care hospitals. Pak J Med Sci. 2019;35(5):---------. doi: https://doi.org/10.12669/pjms.35.5.287 This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/3.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

An empirical investigation to determine patient satisfaction factors at tertiary care hospitals in India

2015 ◽  
Vol 7 (1) ◽  
pp. 2-16 ◽  
Author(s):  
J Rama Krishna Naik ◽  
Byram Anand ◽  
Irfan Bashir
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Service Providers ◽  
Care Service ◽  
Health Care Service ◽  
Tertiary Care ◽  
Content Type ◽  
Patient’S Satisfaction ◽  
Tertiary Care Hospitals

Purpose – The purpose of this study is to investigate and test a six-factor model that explains considerable variation in patient satisfaction with tertiary care hospitals in India. Design/methodology/approach – The data of this study were collected through a systematic randomly distributed questionnaire. A pre-tested and contextually prepared structured questionnaire was used to gather 436 responses from selected tertiary care hospitals located in Hyderabad. Descriptive statistics, confirmatory factor analysis and Cronbach’s alpha are used to measure the internal consistency of the scale using the computer software SPSS 20.0. Findings – The findings of this study highlight six distinct dimensions of patient satisfaction and the relationships among them. Positive and significant relationships among the dimensions and patient satisfaction have been found. Research limitations/implications – One limitation to this study was the inclusion of the selected tertiary care hospitals in Hyderabad city and responses are collected from inpatients who were admitted in the surgical departments of these hospitals. Practical implications – This instrument would enable patients to provide feedback to hospitals regarding the quality of health care received by them. Hospitals could use this feedback to analyze their performance, satisfaction and benchmark their performance against competitive hospitals. This study has directs implications for health care service providers to provide quality of services to patients, to maintain high level of patient’s satisfaction and re-intentions. Originality/value – Few studies identified and examined the factors that influence patient’s perceived satisfaction. This study adds value by investigating what factors influences patient satisfaction among selected tertiary care hospitals located in Hyderabad.

Study of Mortality Patterns among Hospitalized Patients in Public Sector Tertiary Care Hospitals Faisalabad, Pakistan

2017 ◽  
Vol 11 (3) ◽  
pp. 238-242
Author(s):  
Muhammad Arif Ali ◽  
Ayesha Arif ◽  
Tehreem Fatima ◽  
Muhammad Moaaz Arif
Keyword(s):  
Public Sector ◽  
Tertiary Care ◽  
Hospitalized Patients ◽  
Tertiary Care Hospitals
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