scholarly journals strength of internal service quality on employee’s turnover intention and job satisfaction to organizational commitment

2021 ◽  
Vol 1 (2) ◽  
pp. 21-26
Author(s):  
Ika Fuji Rahayu ◽  
Latipun Latipun
Keyword(s):  
Job Satisfaction ◽  
Data Analysis ◽  
Organizational Commitment ◽  
Service Quality ◽  
Turnover Intention ◽  
Direct And Indirect Effects ◽  
Job Descriptive Index ◽  
Internal Service Quality ◽  
Mediating Variables ◽  
Micro Analysis

The purpose of this research is to examine the direct and indirect effects of internal service quality (ISQ) on turnover intention through job satisfaction and organizational commitment as mediating variables. There were 208 employees of Banks in Ternate, Indonesia, participating as the subjects of this research. In this research, Staying or Leaving Index, Job Descriptive Index, Organizational Commitment Scale and SERVQUAL are used to measure employee’s turnover intention, job satisfaction, organizational commitment, and ISQ, respectively. In the data analysis, a Path Process Micro Analysis was employed. The result of data analysis showed that ISQ has a direct effect on job satisfaction, organizational commitment, and turnover intention. Indirectly, ISQ also has an effect on turnover intention through job satisfaction and organizational commitment. Directly, the effect of ISQ on turnover intention is higher than indirect effect through mediating variables. The implication of this research results will be specially presented in the discussion.

Job Satisfaction, Organizational Commitment, and Internal Service Quality

2006 ◽  
Vol 5 (2) ◽  
pp. 37-54 ◽  
Author(s):  
Billy Bai ◽  
K. Pearl Brewer ◽  
Gail Sammons ◽  
Skip Swerdlow
Keyword(s):  
Job Satisfaction ◽  
Organizational Commitment ◽  
Service Quality ◽  
Internal Service Quality

scholarly journals Pengaruh Kualitas Layanan Internal dan Kepuasan Kerja terhadap Kinerja Karyawan Hotel

2021 ◽  
Vol 10 (1) ◽  
pp. 13-22
Author(s):  
Ni Luh Putu Surining Jati ◽  
I Ketut Surata ◽  
I Gusti Agung Febrianto
Keyword(s):  
Job Satisfaction ◽  
Data Analysis ◽  
Service Quality ◽  
Job Performance ◽  
Hypothesis Test ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
The Other ◽  
Internal Service Quality ◽  
Performance Analyze

This research was conducted to analyze the influence of internal service quality on job performance, analyze the influence of job satisfaction on job performance, and analyze the influence of internal service quality and job satisfaction on job performance at The Ritz-Carlton Bali. Questionnaires as the data collection technique were distributed to employees at The Ritz-Carlton Bali as the respondents. The total samples were 85 respondents which identified using simple random sampling technique and Slovin formula as sampling technique. The measurements of this research used a Likert scale. The methods of data analysis used were classic assumption testing, coefficient determination, hypothesis test, and testing by SPSS version 24. The results of data analysis indicated that internal service quality has a positive and significant effect on job performance at The Ritz-Carlton Bali as proven by the value of tcount (3,259) > ttabel (1,663).  Job satisfaction has a positive and significant effect on job performance at The Ritz-Carlton Bali as proven by the value of tcount 2,742 > ttabel (1,663). and Internal service quality and job satisfaction simultaneously have a contributing is 5,21% through to the job performance. While the other remaining 4,79% is influenced by the other variable studied in this research.

scholarly journals PENGARUH KEPUASAN KERJA TERHADAP TURNOVER INTENTION KARYAWAN DENGAN KOMITMEN ORGANISASIONAL SEBAGAI VARIABEL INTERVENING

2019 ◽  
Vol 5 (2) ◽  
pp. 50-60
Author(s):  
Aulia Nur Fadiyanti ◽  
Fitri Lukiastuti ◽  
Pandji Anoraga
Keyword(s):  
Job Satisfaction ◽  
Data Analysis ◽  
Organizational Commitment ◽  
Turnover Intention ◽  
Sampling Technique ◽  
Positive Influence ◽  
T Test ◽  
Regression Test ◽  
Simple Regression ◽  
Data Analysis Methods

This study aims to examine and analyze whether there is influence of job satisfaction on turnover intention of employees with organizational commitment as an intervening variable. Objects that are examined in this study is KJKS BMT Bina Ummat Sejahtera Cabang Tegal. The sample in this study were all employees KJKS BMT Bina Ummat Sejahtera Cabang Tegal totaling 49 employees that serve as the respondent. The sampling technique in this research is census and data analysis methods used in this research is simple regression test and test indirect effect mediation using bootstrapping (SPSS Macro). The results showed that organizational commitment negatively affect turnover intention with the t test value is -4.794 and the signification is 0.000, job satisfaction has positive influence on organizational commitment with the t test value is 2.587 and the signification is 0.013, and job satisfaction effect on turnover intention through organizational commitment with the t test value is 2.993.

scholarly journals Faktor-Faktor yang Mempengaruhi Turnover Intention Karyawan pada PT Permata Prima Canindo di Jakarta

2020 ◽  
Vol 2 (3) ◽  
pp. 793
Author(s):  
Santi Gunawan ◽  
Kurniati W. Andani
Keyword(s):  
Job Satisfaction ◽  
Data Analysis ◽  
Organizational Commitment ◽  
Turnover Intention ◽  
Employee Turnover ◽  
Sampling Method ◽  
Probability Sampling ◽  
Purposive Sampling ◽  
Employee Turnover Intention ◽  
Pls Analysis

The purpose of this study is to determine and analyze the effect of leadership, job satisfaction and organizational commitment on employee turnover intention at PT Permata Prima Canindo. This research was conducted by the Non Probability Sampling method with the type of purposive sampling. Researchers distributed questionnaires to 95 employees of PT Permata Prima Canindo. Data analysis uses SEM PLS analysis. The results of the analysis concluded that leadership, job satisfaction and organizational commitment influence employee turnover intention at PT Permata Prima Canindo. Tujuan penelitian ini adalah untuk mengetahui dan menganalisa pengaruh kepemimpinan, kepuasan kerja dan komitmen organisasi terhadap turnover intention karyawan pada PT Permata Prima Canindo. Penelitian ini dilakukan dengan metode Non Probability Sampling dengan jenis purposive sampling. Peneliti menyebarkan kuesioner kepada 95 karyawan PT Permata Prima Canindo. Analsisi data menggunakan analisis SEM PLS. Hasil analisis menyimpulkan bahwa kepemimpinan, kepuasan kerja dan komitmen organisasi berpengaruh terhadap turnover intention karyawan pada PT Permata Prima Canindo.

Effect of Job-Insecurity, Organizational Commitment, Job Satisfaction on Turnover Intention: A Case Study of Newcomer Lecturers at Private Islamic Universities in East Java Province, Indonesia

2018 ◽  
Vol 6 (2) ◽  
pp. 199
Author(s):  
Asep Saifuddin Chalim
Keyword(s):  
Job Satisfaction ◽  
Organizational Commitment ◽  
Turnover Intention ◽  
Structural Equation ◽  
Job Insecurity ◽  
Partial Least Square ◽  
Least Square ◽  
Path Model ◽  
Equation Modeling ◽  
Pls Analysis

This study discussed employee turnover as one of the crucial problems faced by every organization. This study sought to analyze the determinants of turnover intention, such as job insecurity, organizational commitment, and job satisfaction. The objects of this study were newcomer lecturers of private Islamic universities in East Java Province, Indonesia. To analyze the relationship among independent variables and dependent variable; this study employed a correlation path model. To build the structural formulation of the correlation path model, this study used the variance-based Structural Equation Modeling (SEM) as a Partial Least Square (PLS) analysis. The study found that job insecurity influenced job satisfaction and organizational commitment. Moreover, job satisfaction and organizational commitment had positive impacts on the turnover intention. In contrast, job insecurity did not have a direct significant impact on the turnover intention, but it had indirect effect that influences job satisfaction and organizational commitment.

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