scholarly journals Making it fit - strategies for harbouring public sector service design

2021 ◽  
Author(s):  
Katarina Wetter-Edman
Keyword(s):  
Public Sector ◽  
Service Design ◽  
Public Sector Service ◽  
Sector Service

PUBLIC SECTOR SERVICE INNOVATION COMPARISON

2020 ◽  
Vol 4 (2) ◽  
pp. 826-844
Author(s):  
Ellyza Octaleny
Keyword(s):  
Public Sector ◽  
Service Providers ◽  
Employee Performance ◽  
Work Load ◽  
Employee Welfare ◽  
Low Education ◽  
And Function ◽  
Public Sector Service ◽  
Sector Service

Abstrak Inovasi merupakan suatu hal penting yang harus dimiliki oleh sebuah organisasi pemberi layanan sektor publik. Instansi pemerintah sebagai pemberi layanan dituntut memiliki inovasi untuk meningkatkan kualitas pelayanan kepada masyarakat. Penelitian ini bertujuan untuk membandingkan inovasi pelayanan sektor publik di RSUD Prof. Margono dan Lembaga Permasyarakatan Nusakambangan Cilacap. Metode penelitian yang digunakan adalah metode deskriptif kualitatif. Teknik pengumpulan data melalui wawancara, observasi, dan dokumentasi. Temuan dalam penelitian ini adalah: 1). Kurangnya personil pegawai yang sesuai dengan tugas dan fungsinya; 2). Kuangnya kesejahteraan pegawai sehingga kinerja pegawai rendah dan tidak berkualitas; 3). Pegawai berpendidikan rendah sehingga tidak sesuai dengan beban tugas dan fungsinya. Rekomendasi untuk kedua Lembaga sector public tersebut dalam penelitian ini adalah: 1). Penambahan personel pegawai sesuai dengan tugas dan fungsinya sehingga cakupan kewenangannya luas; 2) Lebih memperhatikan kesejahteraan pegawai sehingga pegawai termotivasi untuk bekerja dengan baik dan berkualitas; 3) Memberikan Kemudahan kepada pegawai yang ingin melanjutkan pendidikannya kejenjang yang lebih tinggi sehingga kualitas Pendidikan personel lebih seimbang dengan beban kerja. Kata Kunci: Inovasi, Pelayanan, SektorPublik   Abstract Innovation is an important thing that must be owned by an organization that provides public sector services. Government agencies as service providers are required to have innovations to improve the quality of services to the community. This study aims to compare public sector service innovations in hospitals. Prof. Margono and the Nusa kambangan Penitentiary. The research method used is descriptive qualitative method. Data collection techniques through interviews, observation, and documentation. The findings in this study are: 1). Lack of employee personnel in accordance with their duties and functions; 2). The lack of employee welfare so that employee performance is low and not qualified; 3). Employees have low education so that it is not suitable with their work load and function. The recommendations for the two public sector institutions in this study are: 1). The addition of employee personnel in accordance with their duties and functions so that the scope of their authority is broad; 2) Pay more attention to employee welfare so that employees are motivated to work well and quality; 3) Providing convenience to employees who want to continue their education to a higher level so that the quality of personnel education is more balanced with the workload. Keywords: Innovation, Service, Public Sector  

scholarly journals “Caught Between a Rock and a Hard Place”—Between Discourses of Empowerment and Solicitude: Danish Public Sector Service Professionals’ Discourses of Nonattendance

2017 ◽  
Vol 27 (11) ◽  
pp. 1686-1700 ◽  
Author(s):  
Michaela Hoej ◽  
Katrine Schepelern Johansen ◽  
Birgitte Ravn Olesen ◽  
Sidse Marie Arnfred
Keyword(s):  
Public Sector ◽  
Public Sector Service ◽  
Sector Service ◽  
Hard Place

Geropsychology Post-Doctoral Training in Public Sector Service Delivery

2005 ◽  
Vol 25 (4) ◽  
pp. 63-82 ◽  
Author(s):  
Victor Molinari ◽  
David A. Chiriboga ◽  
Lawrence Schonfeld ◽  
William E. Haley ◽  
John A. Schinka ◽  
...  
Keyword(s):  
Public Sector ◽  
Service Delivery ◽  
Doctoral Training ◽  
Public Sector Service ◽  
Sector Service

scholarly journals Contemplating a challenging future: A public management approach to health services

Curationis ◽  
1992 ◽  
Vol 15 (1) ◽  
Author(s):  
E. Schwella
Keyword(s):  
Public Sector ◽  
Health Services ◽  
Public Management ◽  
Management Strategies ◽  
Management Approach ◽  
Health Trends ◽  
The Past ◽  
Management Challenge ◽  
Public Sector Service ◽  
Sector Service

A varying proportion of health services in alt societies is delivered by public sector institutions. Managing these public sector service institutions for performance represents a major management challenge. This management challenge is amplified for South Africa as a country which is contemplating major changes while being simultaneously confronted with having to cope with problematic results of the past and the challenges of development. In this article a public management model is used to analyse relevant health trends and provisional management strategies are provided to assist health managers to cope with these challenges. Finally a checklist for personal survival is presented for personal evaluation and future planning.

scholarly journals Rise in resident associational life in response to service delivery decline by urban councils in Zimbabwe

2015 ◽  
pp. 120-136 ◽  
Author(s):  
Norbert Musekiwa ◽  
Kudzai Chatiza
Keyword(s):  
Public Sector ◽  
Service Delivery ◽  
Urban Residents ◽  
Local Democracy ◽  
Associational Life ◽  
Private Market ◽  
Public Sector Service ◽  
Sector Service

This article links the decline of service delivery in urban councils in post-independence Zimbabwe to a rise in levels of associational life. Poorer urban residents cannot easily escape poor public sector service delivery by resorting to the private market. In response to declining service delivery by councils, ratepayers form residents’ associations to do three main things. First, they confront councils and pressure them to restore delivery capability. Second, they produce those services that councils are unable or unwilling to provide. Third, they defend residents against the predatory actions of councils. However, the capacities of residents’ associations in these three areas have yet to be established. Notably, limited formal opportunities exist for engagement between councils and residents’ associations which restricts their effectiveness. This paper argues that, if supported, residents’ associations can deepen local democracy while simultaneously facilitating the repair of councils’ capabilities – thus meeting disparate community demands and organising members to contribute to council recovery.

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