Local State-Building and Bureaucratization of China’s Public-Sector Service Organizations: A Case Study of the Environmental Protection System in Guangzhou

2019 ◽  
Vol 81 ◽  
pp. 123-141 ◽  
Author(s):  
Tao-chiu Lam ◽  
Carlos Wing-Hung Lo
Keyword(s):  
Public Sector ◽  
Environmental Protection ◽  
State Building ◽  
Local State ◽  
Service Organizations ◽  
Protection System ◽  
Public Sector Service ◽  
Sector Service

PUBLIC SECTOR SERVICE INNOVATION COMPARISON

2020 ◽  
Vol 4 (2) ◽  
pp. 826-844
Author(s):  
Ellyza Octaleny
Keyword(s):  
Public Sector ◽  
Service Providers ◽  
Employee Performance ◽  
Work Load ◽  
Employee Welfare ◽  
Low Education ◽  
And Function ◽  
Public Sector Service ◽  
Sector Service

Abstrak Inovasi merupakan suatu hal penting yang harus dimiliki oleh sebuah organisasi pemberi layanan sektor publik. Instansi pemerintah sebagai pemberi layanan dituntut memiliki inovasi untuk meningkatkan kualitas pelayanan kepada masyarakat. Penelitian ini bertujuan untuk membandingkan inovasi pelayanan sektor publik di RSUD Prof. Margono dan Lembaga Permasyarakatan Nusakambangan Cilacap. Metode penelitian yang digunakan adalah metode deskriptif kualitatif. Teknik pengumpulan data melalui wawancara, observasi, dan dokumentasi. Temuan dalam penelitian ini adalah: 1). Kurangnya personil pegawai yang sesuai dengan tugas dan fungsinya; 2). Kuangnya kesejahteraan pegawai sehingga kinerja pegawai rendah dan tidak berkualitas; 3). Pegawai berpendidikan rendah sehingga tidak sesuai dengan beban tugas dan fungsinya. Rekomendasi untuk kedua Lembaga sector public tersebut dalam penelitian ini adalah: 1). Penambahan personel pegawai sesuai dengan tugas dan fungsinya sehingga cakupan kewenangannya luas; 2) Lebih memperhatikan kesejahteraan pegawai sehingga pegawai termotivasi untuk bekerja dengan baik dan berkualitas; 3) Memberikan Kemudahan kepada pegawai yang ingin melanjutkan pendidikannya kejenjang yang lebih tinggi sehingga kualitas Pendidikan personel lebih seimbang dengan beban kerja. Kata Kunci: Inovasi, Pelayanan, SektorPublik   Abstract Innovation is an important thing that must be owned by an organization that provides public sector services. Government agencies as service providers are required to have innovations to improve the quality of services to the community. This study aims to compare public sector service innovations in hospitals. Prof. Margono and the Nusa kambangan Penitentiary. The research method used is descriptive qualitative method. Data collection techniques through interviews, observation, and documentation. The findings in this study are: 1). Lack of employee personnel in accordance with their duties and functions; 2). The lack of employee welfare so that employee performance is low and not qualified; 3). Employees have low education so that it is not suitable with their work load and function. The recommendations for the two public sector institutions in this study are: 1). The addition of employee personnel in accordance with their duties and functions so that the scope of their authority is broad; 2) Pay more attention to employee welfare so that employees are motivated to work well and quality; 3) Providing convenience to employees who want to continue their education to a higher level so that the quality of personnel education is more balanced with the workload. Keywords: Innovation, Service, Public Sector  

scholarly journals “Caught Between a Rock and a Hard Place”—Between Discourses of Empowerment and Solicitude: Danish Public Sector Service Professionals’ Discourses of Nonattendance

2017 ◽  
Vol 27 (11) ◽  
pp. 1686-1700 ◽  
Author(s):  
Michaela Hoej ◽  
Katrine Schepelern Johansen ◽  
Birgitte Ravn Olesen ◽  
Sidse Marie Arnfred
Keyword(s):  
Public Sector ◽  
Public Sector Service ◽  
Sector Service ◽  
Hard Place

Change management through leadership: the mediating role of organizational culture

2017 ◽  
Vol 25 (4) ◽  
pp. 723-739 ◽  
Author(s):  
Abdulla Ahmed Al-Ali ◽  
Sanjay Kumar Singh ◽  
Moza Al-Nahyan ◽  
Amrik Singh Sohal
Keyword(s):  
Organizational Culture ◽  
Public Sector ◽  
Change Management ◽  
Planned Change ◽  
Service Organizations ◽  
Content Type ◽  
Mediating Role ◽  
Public Sector Organizations ◽  
Public Sector Service

Purpose This paper aims to examine the influence of change leadership on organizational culture and change management practices in public-sector firms in the United Arab Emirates (UAE). It also examines the mediating role of organizational culture on the interactions between leadership and change management programmes in the organization. Design/methodology/approach An empirical test of the hypotheses using confirmatory factor analysis and structural equation modelling were applied to data collected from 210 middle-management respondents of public-sector organizations in the UAE. Findings The findings suggest that change-oriented leadership has a positive and significant direct effect on planned change (ß = 0.20, p < 0.01) and a positive and significant but indirect effect on planned change (ß = 0.279, p < 0.01) and emergent change (ß = 0.262, p < 0.01) change. Furthermore, hierarchical culture was found to positively and significantly impact directly on both planned (ß = 0.480, p < 0.001) and emergent (ß = 0.245, p < 0.01) change management in the UAE public-sector service organizations. Practical implications Based on the study’s findings, the role of the hierarchical culture in effecting change in the UAE public-sector organizations provides new and significant insights into the research literature on organizational culture as regards change management issues and the challenges facing these organizations. Originality/value The study makes a significant original contribution toward knowledge on the management of organizational change in UAE public-sector service organizations. It has practical implications for managers and leaders confronting organizational change management in the UAE.

Co-Creating Value from IT in a Contracted Public Sector Service Environment: Perspectives on COBIT and Val IT

2012 ◽  
Vol 27 (1) ◽  
pp. 283-306 ◽  
Author(s):  
Carla Wilkin ◽  
John Campbell ◽  
Stephen Moore ◽  
Wim Van Grembergen
Keyword(s):  
Customer Service ◽  
Large Scale ◽  
Service Providers ◽  
Marketing Research ◽  
Public Firms ◽  
Private And Public ◽  
Service Oriented ◽  
Public Sector Service ◽  
Sector Service

ABSTRACT Research that examines Information Technology (IT) value has called for studies to explore the co-creation of value, including in multi-firm environments. This study draws upon the practice of IT governance in a successful large-scale IT deployment, wherein private and public firms were involved as customer service providers with the principal, a large government department. Drawing on customer-centric co-creation concepts from marketing research, through comparative analysis and related application to our case study, we detail the merit of a service-oriented approach to co-creating value from IT and the assistance COBIT and Val IT can provide. Importantly, we identified determinates of co-created value in a multi-firm environment, although our analysis reveals some need to evolve COBIT and Val IT to improve guidance regarding the mechanisms required to achieve this in such environments.

Geropsychology Post-Doctoral Training in Public Sector Service Delivery

2005 ◽  
Vol 25 (4) ◽  
pp. 63-82 ◽  
Author(s):  
Victor Molinari ◽  
David A. Chiriboga ◽  
Lawrence Schonfeld ◽  
William E. Haley ◽  
John A. Schinka ◽  
...  
Keyword(s):  
Public Sector ◽  
Service Delivery ◽  
Doctoral Training ◽  
Public Sector Service ◽  
Sector Service

scholarly journals Contemplating a challenging future: A public management approach to health services

Curationis ◽  
1992 ◽  
Vol 15 (1) ◽  
Author(s):  
E. Schwella
Keyword(s):  
Public Sector ◽  
Health Services ◽  
Public Management ◽  
Management Strategies ◽  
Management Approach ◽  
Health Trends ◽  
The Past ◽  
Management Challenge ◽  
Public Sector Service ◽  
Sector Service

A varying proportion of health services in alt societies is delivered by public sector institutions. Managing these public sector service institutions for performance represents a major management challenge. This management challenge is amplified for South Africa as a country which is contemplating major changes while being simultaneously confronted with having to cope with problematic results of the past and the challenges of development. In this article a public management model is used to analyse relevant health trends and provisional management strategies are provided to assist health managers to cope with these challenges. Finally a checklist for personal survival is presented for personal evaluation and future planning.

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