scholarly journals Online Value Co-Creation in the Healthcare Service Ecosystem: A Review

2018 ◽  
Author(s):  
Atae Rezaei Aghdam ◽  
◽  
Jason Watson ◽  
Hasti Ziaimatin ◽  
◽  
...  
Keyword(s):  
Healthcare Service ◽  
Service Ecosystem

Research on Trans-Boundary Convergence of Different Service Chains in Health Service Ecosystem

2020 ◽  
Vol 10 (7) ◽  
pp. 1734-1745
Author(s):  
Siying Guo ◽  
Chao Xu ◽  
Xiao Xue ◽  
Zhiyong Feng ◽  
Shizhan Chen
Keyword(s):  
Health Service ◽  
Healthcare Service ◽  
Process Integration ◽  
Data Communication ◽  
The Elderly ◽  
Service Industries ◽  
Value Assessment ◽  
Service Architecture ◽  
Service Convergence ◽  
Service Ecosystem

With the aging of the population and the development of modern service industries, the health service ecosystem (HSE) is beginning to emerge. As a new form of healthcare industry in the Internet era, HSE has its inherent “social cyber” complexity: the source of healthcare service is social, and such sociality aggravates the diversity, uncertainty, and dynamics of service supply. This poses new challenges to the service matching between diverse supply and personalized requirements for aged persons. In order to meet this challenge, it is necessary to conduct the trans-boundary cooperation and integration between service chains in different domains, including business convergence, interface convergence and value convergence. This task is very difficult and there is currently no common method. In order to change such a situation, this paper proposes an interactive trans-boundary convergence method for health service ecosystem based on micro-service architecture. Firstly, the method confirms the value of service convergence, and then uses this as a driving force to achieve business process integration of different service chains. Then, the business coupling between different service chains is converted into asynchronous data communication to achieve interface convergence. Finally, the value assessment of service convergence is given to realize the value convergence. This method has been verified in the construction of National healthcare service platform for the elderly in China. The results demonstrate that our method has a substantial promise.

The role of loyalty programs in healthcare service ecosystems

2017 ◽  
Vol 29 (6) ◽  
pp. 899-919 ◽  
Author(s):  
Vusal Gambarov ◽  
Debora Sarno ◽  
Xhimi Hysa ◽  
Mario Calabrese ◽  
Alberto Bilotta
Keyword(s):  
Service Quality ◽  
Healthcare Service ◽  
Empirical Studies ◽  
Relevant Literature ◽  
Well Being ◽  
Loyalty Programs ◽  
Content Type ◽  
Service Ecosystems ◽  
Service Ecosystem

Purpose The purpose of this paper is to investigate the role of patient loyalty programs in healthcare environment, generally considered as a way to engage patients and potentially increase the perception of service quality of healthcare systems, but not systematically analyzed at the state of the art. Design/methodology/approach The Service Dominant logic and, in particular, the service ecosystem construct are adopted and integrated with relevant literature references and empirical studies on a sample of patients. Loyalty programs are interpreted as institutions coordinating actors of the healthcare service ecosystem. Findings A conceptual model linking loyalty programs to patients and healthcare providers’ co-creation practices, engagement, satisfaction, trust, and perception of service quality is build and explained based on literature and a case study, finding that loyalty programs can strengthen the adaptability and the well-being of a healthcare service ecosystem. Practical implications This contribution can have a significant impact on the design of new and the evolution of current healthcare service ecosystem, providing interesting insights to practitioners on the topic of loyalty programs, both for their development and their benefits. Originality/value The paper revised previous healthcare service ecosystems and highlights the role of the loyalty program institution at each level and between levels of the ecosystem.

scholarly journals Stakeholders in the healthcare service ecosystem

Procedia CIRP ◽  
2019 ◽  
Vol 83 ◽  
pp. 375-379 ◽  
Author(s):  
Juhua Wu ◽  
Yu Wang ◽  
Lei Tao ◽  
JiaMin Peng
Keyword(s):  
Healthcare Service ◽  
Service Ecosystem

scholarly journals Managing Healthcare Service Ecosystems: Abstracting a Sustainability-Based View from Hospitalization at Home (HaH) Practices

2018 ◽  
Vol 10 (11) ◽  
pp. 3951 ◽  
Author(s):  
Francesco Polese ◽  
Luca Carrubbo ◽  
Francesco Caputo ◽  
Debora Sarno
Keyword(s):  
Healthcare Service ◽  
Healthcare Management ◽  
Three Dimensions ◽  
Service Effectiveness ◽  
Contact Points ◽  
Service Ecosystems ◽  
Service Ecosystem ◽  
Sustainability Principles ◽  
At Home

Sustainability seems to be a hot topic today upon which a paradigmatic transformation is going on; this affects many fields and sectors by revealing the significant implications for actors’ participation, such as in healthcare. Today, healthcare calls for renewing and increasing its own main processes of hospitalization, as inspired by the current new light of sustainability; hospitalization at home (HaH) practices allow for new forms of hospitalizations, which are much more adherent to the real needs of patients and caregivers. Studies in service dominant logic (S-D logic) on service ecosystems help us in understanding which are the dynamics that are shaping actual conditions in healthcare. With the aim of contributing to the challenging debate about the role of “sustainability for healthcare”, this manuscript proposes a conceptual framework for investigating healthcare domains through the interpretative lens provided by the service ecosystems view. Previous managerial contributions are analyzed in an attempt to emphasize the contact points between studies about service ecosystem and sustainability so as to outline the possible roadmaps for sustainability in the healthcare domain. The three dimensions of HaH—efficiency of healthcare service, effectiveness in resource usage, and patients’ satisfaction—have been identified as possible levers on which promoting healthcare processes inspired by sustainability principles and their relations with the three pillars of sustainability science—the economy, society, and environment—have been analyzed. The reflections herein are finally discussed for proposing possible future directions for research interested in promoting a sustainability-based healthcare management.

scholarly journals Service Innovations in Health Care Service Ecosystem: A Case Study

2017 ◽  
Author(s):  
Maria Vincenza Ciasullo ◽  
Silvia Cosimato
Keyword(s):  
Healthcare Service ◽  
Care Service ◽  
Health Care Service ◽  
Service Innovation ◽  
Service Research ◽  
Future Research ◽  
Managerial Implications ◽  
Research Findings ◽  
Service Ecosystems ◽  
Service Ecosystem

In service economy, scholars and practitioners focus on the development and the appliance of innovative services. The importance of service innovation is rising in many sectors and among different organizations. Several disciplines (e.g. marketing, management, operations research, etc.) focus on this innovation, a concept widely used, but with different definitions. In this paper, service innovation has been analyzed according to SD Logic and a service ecosystem perspective. Literature still call for a deeper understanding of how new or renewed resources’ combination affect the shaping of service ecosystems. To contribute to fill this gap, the study explores the practices that different actors, internal and external to a healthcare service ecosystem, enact to co-create value in novel ways that is service innovation. The paper is structured as follows. In the next section, the main academic contributions on service research have been reviewed, focusing on healthcare service innovation. Follows, the research method and the discussion of research findings. Finally, theoretical and managerial implications have been detailed and an agenda for future research suggested. The paper offers interesting insights to develop new or renewed practices that foster the reshaping and maintaining of a healthcare service ecosystem. Some recommendations are included to support managers in the development of service innovation strategies.

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