scholarly journals Service Innovations in the Healthcare Service Ecosystem: A Case Study

Systems ◽  
2017 ◽  
Vol 5 (2) ◽  
pp. 37 ◽  
Author(s):  
◽  
◽  
Keyword(s):  
Healthcare Service ◽  
Service Ecosystem

scholarly journals Online Value Co-Creation in the Healthcare Service Ecosystem: A Review

2018 ◽  
Author(s):  
Atae Rezaei Aghdam ◽  
◽  
Jason Watson ◽  
Hasti Ziaimatin ◽  
◽  
...  
Keyword(s):  
Healthcare Service ◽  
Service Ecosystem

scholarly journals MindTick: Case Study of a Digital System for Mental Health Clinicians to Monitor and Support Patients Outside Clinics

2021 ◽  
Author(s):  
Rebecca Perry ◽  
Lydia Oakey-Neate ◽  
John Fouyaxis ◽  
Sue Boyd-Brierley ◽  
Megan Wilkinson ◽  
...  
Keyword(s):  
Mental Health ◽  
Healthcare Service ◽  
Mobile App ◽  
Health Conditions ◽  
Mental Health Clinicians ◽  
Psychological Service ◽  
Mental Health Patients ◽  
Future Work ◽  
Roll Out

The current COVID-19 pandemic has highlighted the limitations of relying solely on in-person contact for diagnosis, monitoring and treatment of mental health conditions. Mobile health approaches can be used to monitor mental health patients remotely, but they are not properly integrated with existing models of healthcare service delivery. We present findings from a case study of a mobile app enabled cloud-based software program rolled out in a phone based psychological service to enable real-time/temporal monitoring. The program offered patients an app to record measures of symptoms in everyday contexts and provided clinicians with access to an accompanying dashboard to use information from the app to tailor treatments and monitor progress and ultimately facilitate earlier and personalised care decisions. Feedback related to implementation and utility was gathered from clinicians through a focus group conducted two months post-roll-out. Findings identified that the system is valuable and feasible, however implementation issues were identified. These are discussed in order to inform future work in this area to support the delivery of timely and responsive mental health care in the community.

Pediatric Telepsychiatry as Innovation in Healthcare Delivery

2011 ◽  
pp. 2044-2056
Author(s):  
Katherine M. Boydell ◽  
Tiziana Volpe ◽  
Antonio Pignatiello
Keyword(s):  
Rural Communities ◽  
Clinical Education ◽  
Healthcare Service ◽  
Knowledge Exchange ◽  
Healthcare Delivery ◽  
Mental Healthcare ◽  
Children And Youth ◽  
Integrated Healthcare ◽  
Knowledge Translation And Exchange

Although a great deal has been written about the potential for telemedicine to increase access to care, applications in paediatrics are sparse. This chapter details how one paediatric telepsychiatry program has facilitated the creation of integrated healthcare solutions in patient psychiatric care for children and youth in remote and rural communities. It demonstrates how the telepsychiatry model of healthcare service delivery has improved access, enhanced capacity, and promoted knowledge exchange in rural communities. A case study is used to highlight theoretical and empirical research on the value of televideo information technology in mental healthcare and its impact on the healthcare stakeholders who utilize this technology. An overview of the clinical, education, and evaluation components of the program is outlined, with a focus on knowledge translation and exchange as the underpinning foundation to the success of the program.

Integrating Human Rights, Equity, and Social Justice in Health Policies in America and Nigeria

2021 ◽  
pp. 454-472
Author(s):  
Augustine Nduka Eneanya
Keyword(s):  
Human Rights ◽  
Social Justice ◽  
Service Delivery ◽  
Healthcare Service ◽  
Critical Case ◽  
Healthcare Delivery ◽  
Health Policies ◽  
Journal Articles ◽  
Secondary Sources

Persisting absence of human rights, widening inequality, and social justice in healthcare delivery systems within and between countries present significant challenges to the focus and practice of contemporary public health. This chapter compares how cases of human rights, equity, and social justice are integrated in America's and Nigeria's healthcare policies. Qualitative research and case study design were adopted. Data were collected from secondary sources, such as reviewed literature, textbooks, journal articles, government reports, and internet. Content and critical case studies analysis methods were utilized to analyze, explain, and compare America's and Nigeria's health policies. Findings reveal absence of human rights, equity, and social justice among sub-groups in healthcare service delivery in America and Nigeria. The chapter concludes by suggesting that human rights, equity, and social justice should be integrated into health policies of America and Nigeria in order to make access to healthcare service delivery a right for citizens.

Managing Crises in the Healthcare Service Chain

2010 ◽  
Vol 2 (4) ◽  
pp. 33-47
Author(s):  
Panos Constantinides
Keyword(s):  
Information Systems ◽  
Crisis Management ◽  
Emergency Response ◽  
Healthcare Service ◽  
New Technologies ◽  
Future Directions ◽  
Service Chain ◽  
Using Data ◽  
H1n1 Outbreak

This paper explores the strategic importance of information systems for managing such crises as the H1N1 outbreak and the Haiti earthquake in the healthcare service chain. The paper synthesizes the literature on crisis management and information systems for emergency response and draws some key lessons for healthcare service chains. The paper illustrates these lessons by using data from an empirical case study in the region of Crete in Greece. The author concludes by discussing some future directions in managing crises in the healthcare service chain, including the importance of distributive, adaptive crisis management through new technologies like mashups.

Research on Trans-Boundary Convergence of Different Service Chains in Health Service Ecosystem

2020 ◽  
Vol 10 (7) ◽  
pp. 1734-1745
Author(s):  
Siying Guo ◽  
Chao Xu ◽  
Xiao Xue ◽  
Zhiyong Feng ◽  
Shizhan Chen
Keyword(s):  
Health Service ◽  
Healthcare Service ◽  
Process Integration ◽  
Data Communication ◽  
The Elderly ◽  
Service Industries ◽  
Value Assessment ◽  
Service Architecture ◽  
Service Convergence ◽  
Service Ecosystem

With the aging of the population and the development of modern service industries, the health service ecosystem (HSE) is beginning to emerge. As a new form of healthcare industry in the Internet era, HSE has its inherent “social cyber” complexity: the source of healthcare service is social, and such sociality aggravates the diversity, uncertainty, and dynamics of service supply. This poses new challenges to the service matching between diverse supply and personalized requirements for aged persons. In order to meet this challenge, it is necessary to conduct the trans-boundary cooperation and integration between service chains in different domains, including business convergence, interface convergence and value convergence. This task is very difficult and there is currently no common method. In order to change such a situation, this paper proposes an interactive trans-boundary convergence method for health service ecosystem based on micro-service architecture. Firstly, the method confirms the value of service convergence, and then uses this as a driving force to achieve business process integration of different service chains. Then, the business coupling between different service chains is converted into asynchronous data communication to achieve interface convergence. Finally, the value assessment of service convergence is given to realize the value convergence. This method has been verified in the construction of National healthcare service platform for the elderly in China. The results demonstrate that our method has a substantial promise.

Automatic summarization of risk factors preceding disease progression an insight-driven healthcare service case study on using medical records of diabetic patients

2014 ◽  
Vol 18 (4) ◽  
pp. 1163-1175 ◽  
Author(s):  
Pei-Yun S. Hsueh ◽  
Xin Xin Zhu ◽  
Mark J. H. Hsiao ◽  
Selina Y. F. Lee ◽  
Vincent Deng ◽  
...  
Keyword(s):  
Risk Factors ◽  
Disease Progression ◽  
Medical Records ◽  
Healthcare Service ◽  
Diabetic Patients ◽  
Automatic Summarization

The role of loyalty programs in healthcare service ecosystems

2017 ◽  
Vol 29 (6) ◽  
pp. 899-919 ◽  
Author(s):  
Vusal Gambarov ◽  
Debora Sarno ◽  
Xhimi Hysa ◽  
Mario Calabrese ◽  
Alberto Bilotta
Keyword(s):  
Service Quality ◽  
Healthcare Service ◽  
Empirical Studies ◽  
Relevant Literature ◽  
Well Being ◽  
Loyalty Programs ◽  
Content Type ◽  
Service Ecosystems ◽  
Service Ecosystem

Purpose The purpose of this paper is to investigate the role of patient loyalty programs in healthcare environment, generally considered as a way to engage patients and potentially increase the perception of service quality of healthcare systems, but not systematically analyzed at the state of the art. Design/methodology/approach The Service Dominant logic and, in particular, the service ecosystem construct are adopted and integrated with relevant literature references and empirical studies on a sample of patients. Loyalty programs are interpreted as institutions coordinating actors of the healthcare service ecosystem. Findings A conceptual model linking loyalty programs to patients and healthcare providers’ co-creation practices, engagement, satisfaction, trust, and perception of service quality is build and explained based on literature and a case study, finding that loyalty programs can strengthen the adaptability and the well-being of a healthcare service ecosystem. Practical implications This contribution can have a significant impact on the design of new and the evolution of current healthcare service ecosystem, providing interesting insights to practitioners on the topic of loyalty programs, both for their development and their benefits. Originality/value The paper revised previous healthcare service ecosystems and highlights the role of the loyalty program institution at each level and between levels of the ecosystem.

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