scholarly journals Digital/Cashless Economy: The Changing Landscape of India

2020 ◽  
Vol 3 (9) ◽  
pp. 129-132
Author(s):  
Shivangee Kumar
Keyword(s):  
Mobile Applications ◽  
Credit Card ◽  
Bank Branch ◽  
Optimum Utilization ◽  
Banking Relationships ◽  
Digital Payments ◽  
The Town

Digital/ Cashless banking has become talk of the town recently. People are opting for digital payments using mobile applications/wallets instead of cash and GOI/RBI is also promoting it through various schemes and incentivisation. This mode of payments has actually changed the dynamics of consumer and corporate relationships with their banks. Now, instead of taking out cash from our wallets, we open our mobile wallets to make payments or transfer money to someone. We do not wait for the bank branch to open and stand in long queues for getting our cash deposited in account neither we wait to withdraw cash. Likewise, we do not count cash at shopping counters and make the payment in a flash using our debit/ credit card. All this is possible because of the innovation in IT and its optimum utilization by our banks. The present paper will give an idea about what is this buzz word “Digital/ Cashless Banking” and how has it changed the banking relationships these days.

Is sustainability a motive to buy? An exploratory study in the context of mobile applications channel among young Indian consumers

foresight ◽  
2019 ◽  
Vol 21 (2) ◽  
pp. 177-199 ◽  
Author(s):  
Asha K.S. Nair ◽  
Som Sekhar Bhattacharyya
Keyword(s):  
Qualitative Research ◽  
Factor Analysis ◽  
Mobile Applications ◽  
Quantitative Research ◽  
Questionnaire Development ◽  
Principal Component ◽  
Food Delivery ◽  
Content Type ◽  
Mobile Payments ◽  
Digital Payments

PurposeConsumers shopping motives may differ across products/services categories, retail formats and channels. In the context of m-Apps-based commerce, this study aims to explore different shopping motives of consumers in three different categories of app, namely, food delivery, ride sourcing and digital payments. Using motivation literature, the study extends the theory of consumer motives by including sustainability as a key motive to buy in the context of m-App channel. Further, the authors undertake a comparative analysis of the identified motives across the three mobile applications (m-Apps).Design methodology/approachThe research methodology involved two stages (qualitative research followed by quantitative research). In qualitative research, personal interview was conducted to extract items for survey questionnaire development. Subsequently, quantitative analysis was carried out. The data were subjected to exploratory factor analysis and confirmatory factor analysis (CFA). The study sample comprised 201 young Indian managers.FindingsUsing principal component analysis and CFA, the study validates the existence of different motivations in the three categories of m-Apps considered. Transaction-oriented and sustainability-oriented motivation is found to be a major motive to use m-Apps for food delivery, ride sourcing and mobile payments. Additionally, in digital wallet applications for mobile payments, consumers exhibit innovation-oriented motivation. Value-oriented motivation was identified as a motive in food delivery apps.Research limitations/implicationsThe scale developed and the comparative study done extended the theoretical conversation on young consumer motives in the context of m-Apps channel and extended it by including sustainability motive, which needs further in-depth study.Originality/valueThis is one of the first studies to explore sustainability motives in the context of m-Apps channel.

scholarly journals A Study on Consumer Awareness and Satisfaction towards Online Digital Payment - With Special Reference to Pollachi Taluk

2021 ◽  
Vol 9 (3) ◽  
pp. 25-29
Author(s):  
M Deepa
Keyword(s):  
Credit Card ◽  
Sampling Method ◽  
Secondary Data ◽  
Primary Data ◽  
Rank Test ◽  
Customer Preference ◽  
Level Of Satisfaction ◽  
Convenience Sampling ◽  
Digital Transactions ◽  
Digital Payments

Digital payment a way to make payment that is made through digital modes. In digital payments the payer and payee or both can use the digital modes to send and receive money. It is also called electronic payment. There is no need for have hard cash for every transaction involved in the digital transactions. All the transactions are done only through online payments. It is convenient way to make payments. The objectives of the studies are: To identify the customer preference towards Digital payment and to measure the customer level of satisfaction about Digital payment services. This study is based on both primary data and secondary data which is collected from the consumers to find out awareness and satisfaction about digital payments. There are 100 respondents were taken for this study y using convenience sampling method. This study was conducted only in Pollachi taluk. The following statistical tools were used to analyze the data: Percentage analysis and Fried man rank test. Some of the findings of the studies are: majority 67% of the respondents are female, majority 69% of the respondents age group between 20-35 years, majority 70% of the respondents are unmarried. The consumers are satisfied with the following methods of digital payments. The first rank given to RTGS and followed by Phone pay, Paytm app, NEFT, RTGS, Net banking, Debit card, Digital wallet, Rupay card, Paypal, and Credit card. It is concluded that most of the respondents are having more awareness about digital payments and also satisfied with the online payment. The growth of users of Smartphone and internet penetration in such area also facilitated the adoption of digital payment.

Data Mining-Based Evaluating the Customer Satisfaction for the Mobile Applications

2020 ◽  
pp. 320-339
Author(s):  
Hasan Dinçer ◽  
Serhat Yüksel ◽  
Zehra Nur Canbolat ◽  
Fatih Pınarbaşı
Keyword(s):  
Data Mining ◽  
Customer Satisfaction ◽  
Mobile Applications ◽  
Credit Card ◽  
Banking Industry ◽  
Fuzzy Dematel ◽  
Data Mining Approach ◽  
Card Payment

The aim of this study is to evaluate the customer satisfaction for mobile applications in the Turkish banking industry. For this purpose, the last 500 customer comments of 24 different Turkish deposit banks' mobile applications are analyzed with data mining approach. In this process, the most frequent one keyword, two keywords and three keywords are identified, and the most important dimensions are classified into four different categories. Secondly, IT2 fuzzy DEMATEL methodology is considered to weight these dimensions. The findings show that operational and usability are the most important dimensions regarding the customer satisfaction in mobile applications. This situation explains that customers give importance to the quality and variability of the services given by the mobile applications. Hence, it is recommended that different services, such as credit card payment and money transferring should be provided in these applications by the banks. Another important point is that these applications should be designed effectively so that the customer can easily make their operations.

scholarly journals Usage of Digital Payments – Pre and Post Demonetization

2019 ◽  
Vol 8 (4S3) ◽  
pp. 287-289
Keyword(s):  
Credit Card ◽  
Mobile App ◽  
Information And Communications Technology ◽  
Usage Pattern ◽  
The People ◽  
Before And After ◽  
Digital Transactions ◽  
Digital Payments ◽  
The Impact ◽  
Banking Credit

Emerging changes of ICT (Information and Communications Technology) and the impact of demonetization accelerated various digital initiatives. Demonetization focuses on increasing usage of digital transactions in all the areas. This helps to investigate the usage pattern of digital payments before and after demonetization. The outcome of the study shows that using E-Wallets, Mobile app, net banking, credit card, and debit card has increased after demonetization and using of cheque has decreased after demonetization. This shows that the people adapted to the digital payment system because the technology made them with ease.

An Assessment of Customer Satisfaction with First Level Hotels in Gondar: International Outlook

2015 ◽  
Vol 10 (2) ◽  
Author(s):  
Sewnet Tesfaye ◽  
Sukarn Sharma ◽  
Sileshi Girma
Keyword(s):  
Data Collection ◽  
Customer Satisfaction ◽  
Credit Card ◽  
Northern Ethiopia ◽  
Value For Money ◽  
Tourist Destinations ◽  
Food Items ◽  
Hotel Sector ◽  
The Town

Gondar, due to its historical palaces and churches, has been one of the top tourist destinations in Northern Ethiopia. For that matter, the number of domestic and international tourists visiting the town is increasing from time to time. Looking at this potential of Gondar many people are venturing into the field of hotel business. This study was conducted to assess customer satisfaction with first level hotels in Gondar. The responses of the international tourists were taken for the purpose of analysis. Only the international tourists were approached so as to have a holistic and unbiased analysis of the hotel sector in the town. A total of 352 tourists staying in first class hotels of Gondar were approached for data collection in between 22nd March- 22nd April 2013. However, only 313 questionnaires were completely filled and thus considered for study. It was found that though the staff is hospitable, the hotels are neat and comfortable, the taste of food is good and some services such as credit card facility is available in the hotels still efficiency in service, variety of food items, location of the hotel, the landscaping, spaciousness of rooms and value for money are some burning issues which demand immediate attention by the hoteliers.

scholarly journals Analysis of Pay Later Payment System on Online Shopping in Indonesia

2021 ◽  
Vol 23 (3) ◽  
Author(s):  
Yeyen Pratika ◽  
Salahudin Salahudin ◽  
Dicky Wisnu Usdek Riyanto ◽  
Titiek Ambarwati
Keyword(s):  
Cluster Analysis ◽  
Credit Card ◽  
Online Shopping ◽  
Technology Development ◽  
Online News ◽  
Qualitative Approach ◽  
Word Similarity ◽  
Future Studies ◽  
Impulsive Buying ◽  
Digital Payments

Due to the technology development, the digital payment is becoming more attractive to consumers. This type of payments provides an easy way for consumers to meet their needs. Pay later is currently one of the most attractive digital payments in Indonesia. This system, which is similar to credit card, allows consumers to buy products or services with the possibility to pay them later. This study aims to examine the pay later system and the consequences of applying it in Indonesian market. This study used a qualitative approach using online news content analysis to understand the issue of pay later. The software used in this study is Nvivo plus 12 by utilizing the word similarity, cluster analysis and matrix coding functions. The results show that pay later has a correlation with credit due to the system allows consumers to pay in installments. In addition, this pay later provides a possibility of impulsive buying for consumers. However, this study is limited to analysis based on online news data. It suggests that future studies combine online news with interviews or observation or many others documents to get a more comprehensive result.

scholarly journals Digital Financial Literacy: A Study of Households of Udaipur

2018 ◽  
Vol 5 ◽  
pp. 23-32
Author(s):  
Hanuman Prasad ◽  
Devendra Meghwal ◽  
Vijay Dayama
Keyword(s):  
Financial Literacy ◽  
Credit Card ◽  
Personal Characteristics ◽  
Internet Banking ◽  
Indian Government ◽  
Digital Platforms ◽  
Cash Transaction ◽  
Digital Transactions ◽  
Digital Payments ◽  
The Impact

Financial literacy has been center of discussion world over. Financial literacy can be generally defined as a person’s ability to understand, analyze, manage, and communicate personal finance matters. More specifically, it refers to the set of skills and knowledge that allows an individual to make informed and effective decisions through their understanding of finances. It is the ability to make informed judgments and take effective decision regarding the use and management of money. Now the trend is change financial literacy become old wine people are moving towards digital financial literacy. The interesting side of digital financial literacy is more people are going of digital payments, the value of internet banking, debit card & credit card, mobile banking are going high. Indian Government is also promoting Digital India recently they have launched many schemes like are Pradhan Mantri Jan Dhan Yojna, Jeevan Jyoti Bima Yojna, Suraksha Bima, MUDRA Bank Yojna, BHIM. The Vittiya Saksharta Abhiyan (VISAKA) also been launched by Ministry of Human Resource. The prime objective of the research is to know the digital financial literacy among the households of Udaipur city. The awareness about various digital platforms and their frequency of use is taken as digital financial literacy. The study further aims to diagnose the impact of personal characteristics on digital financial literacy. The sample of the study is taken from Udaipur city of Rajasthan state of India. A sample of 268 households was selected randomly. A well-structured questionnaire was used to survey and generate digital financial literacy data. The results of study will be a useful direction for both digital platform providers and government to promote citizen for digital transactions. The study also suggests that a wave of awareness campaign is required for bringing more people in the umbrella of digital transaction. Further, a cash transaction oriented economy like India needs to have dual edged sword, where in one hand it needs to bring more policies for lesser use of cash and on the other greater use of digital cash.

Credit Card Processing

2007 ◽  
Vol 38 (11) ◽  
pp. 54
Author(s):  
JOSEPH S. EASTERN
Keyword(s):  
Credit Card
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