scholarly journals Brief emergency department patient satisfaction scale (BEPSS): Turkish validity and reliability study

2021 ◽  
Vol 12 (09) ◽  
Keyword(s):  
Emergency Department ◽  
Patient Satisfaction ◽  
Emergency Department Patient ◽  
Validity And Reliability ◽  
Reliability Study ◽  
Satisfaction Scale

scholarly journals Client’s satisfaction towards emergency medical care at Ayder comprehensive specialized hospital, Mekelle, Ethiopia

2020 ◽  
Author(s):  
Goitom Molalign Takele ◽  
Negash Abreha Weldesenbet ◽  
Birhan Gebresillassie Gebregiorgis
Keyword(s):  
Emergency Department ◽  
Patient Satisfaction ◽  
Emergency Room ◽  
Medical Care ◽  
Emergency Department Patient ◽  
Family Satisfaction ◽  
Emergency Medical Care ◽  
Satisfaction Scale ◽  
Cross Sectional ◽  
Emergency Medical

Abstract Background: As assessing client’s experience are important guide towards services improvement, providers will need to fully understand patient satisfaction level and their determinants. This study was aimed to assess the level of satisfaction towards the emergency medical care and associated factors at emergency department of Ayder specialized comprehensive hospital, Mekelle, Ethiopia.Methods: A cross-sectional study was conducted from March 1–30, 2019. Systematic random sampling method was used to enroll study participants. Data was collected using a standard Brief Emergency Department Patient Satisfaction Scale questionnaire by trained data collectors. Data was entered into EpiData 3.1 then exported and analyzed by SPSS version 22. Binary and multiple logistic regression was used to assess the predictor’s patient satisfaction.Results: A total of 299 participants were enrolled in the study with a response rate of 99.3%. The overall client’s satisfaction was 81.9%. The lowest satisfaction rate was reported towards emergency room environment, and patient family satisfaction 37.5%, and 49.8% respectively. Educational status those who were able to read and write (AOR = 3.9, 95% CI: 1.4, 10, P = 0.008), those who arrived during the morning shift of the day (AOR = 3.6, 95% CI: 1.6, 8.7, p = 0.002), those who waited < 15 minutes to be seen by a doctor (AOR = 1.3, 95% CI: 1.003, 1.4), having felt discriminated (AOR = 1.5, 95% CI: 1.003, 1.4) were significantly associated determinants of client satisfaction.Conclusions: The overall client’s satisfaction in this study was found to be good. There is a low satisfaction towards emergency room environment and patient’s family courtesy. It is important to readjust emergency room services to improve client’s courtesy, avoid feeling of discrimination by clients and overall to improve the quality of care in the emergency department.

scholarly journals Kepuasan Pasien Stagnan di Instalasi Gawat Darurat (IGD) di Kupang

2020 ◽  
Vol 3 (2) ◽  
pp. 12-20
Author(s):  
Nana Rochana ◽  
Noeh Nuwa Djogotuga
Keyword(s):  
Emergency Department ◽  
Patient Satisfaction ◽  
Sampling Method ◽  
Emergency Department Patient ◽  
Total Sample ◽  
Satisfaction Level ◽  
Satisfaction Scale ◽  
Nursing Services ◽  
Quality Of Nursing

Introduction: The quality of nursing services in the Emergency Department was greatly affected by the high number of stagnant patients resulting in their satisfaction. However, limited evidence was shown about the satisfaction level of stagnant patients in the Emergency Department in Indonesia. This study aims to know the satisfaction level of stagnant patients on the services in an Kupang Emergency Department. Methods: The total sample in this study was 109 respondents recruited by an accidental sampling method. Data were taken using a questionnaire of Brief Emergency Department Patient Satisfaction Scale (BEPSS); and analyzed using descriptive statistics (frequency and percentage). Results: The results of this study showed that as many as 89% of stagnant patients were satisfied with Emergency Department's  services. The responsiveness dimension had the highest level of stagnant patient satisfaction (99.1%) compared to the tangible dimension (78.9%). The quality of service provided to stagnant patients in the emergency department should be improved especially on the tangible dimension though the majority of patients were happy with the service. Suggestion: This study suggests to the hospital to manage a comfortable ED surrounding to the patients.

scholarly journals Reliability and factor structure of brief emergency department patient satisfaction scale

2015 ◽  
Vol 11 (2) ◽  
Author(s):  
Maryam Atari ◽  
Saeed Akbari-Zardkhaneh ◽  
Mohammad Atari
Keyword(s):  
Emergency Department ◽  
Patient Satisfaction ◽  
Factor Structure ◽  
Private Hospital ◽  
High Reliability ◽  
Emergency Department Patient ◽  
General Factor ◽  
Satisfaction Scale ◽  
Private Hospitals ◽  
Original Solution

Patient satisfaction (PS) is an important factor for both patients and healthcare professionals. Psychometrically sound assessment of PS is of absolute importance for quality improvement purposes particularly in private hospitals. One of the PS instruments with high reliability and validity is the Brief Emergency Department Patient Satisfaction Scale (BEPSS). This study aimed to investigate the factor structure of BEPSS in a private hospital. A total of 270 emergency patients from a private hospital filled the questionnaires. Confirmatory factor analysis was used to investigate the factor structure of BEPSS. General-factor and five-factor models of the instrument were compared. Internal consistency of the scale was evaluated using Cronbach’s alpha coefficients. The five-factor solution of the BEPSS had higher indices of fit and was psychometrically more appropriate. The factor structure was consistent with the original solution. All subscales were internally consistent. Cronbach’s alphas ranged between 0.59 and 0.88 for the five subscales. As a result, BEPSS is a valid and reliable instrument in order to be used in private hospitals and clinics. It may serve as a regular PS evaluation tool, which assesses five domains of PS in emergency rooms or for research purposes.

scholarly journals Prenatal Care Satisfaction Scale: Validity and Reliability Study

2020 ◽  
Author(s):  
Filiz Aslantekin Özçoban ◽  
Naciye Gelebek ◽  
Yasemin Erkal Aksoy ◽  
Hacer Yalnız Dilcen
Keyword(s):  
Prenatal Care ◽  
Validity And Reliability ◽  
Reliability Study ◽  
Satisfaction Scale ◽  
Scale Validity ◽  
Care Satisfaction

Developing an Efficient Model to Select Emergency Department Patient Satisfaction Improvement Strategies

2005 ◽  
Vol 46 (1) ◽  
pp. 3-10 ◽  
Author(s):  
Adalsteinn D. Brown ◽  
Guillermo A. Sandoval ◽  
Carey Levinton ◽  
Paula Blackstien-Hirsch
Keyword(s):  
Emergency Department ◽  
Patient Satisfaction ◽  
Emergency Department Patient ◽  
Improvement Strategies
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