Patient satisfaction with healthcare services: time to listen up

1997 ◽  
Vol 17 (3) ◽  
pp. 10-11 ◽  
Author(s):  
G Alspach
Keyword(s):  
Patient Satisfaction ◽  
Healthcare Services ◽  
Satisfaction With Healthcare Services

Patient Satisfaction With Healthcare Services A Critical Review

2016 ◽  
Vol 23 (4) ◽  
pp. 6-22 ◽  
Author(s):  
Yann B. Ferrand ◽  
Jennifer Siemens ◽  
Danny Weathers ◽  
Lawrence D. Fredendall ◽  
Yunsik Choi ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Critical Review ◽  
Healthcare Services ◽  
Satisfaction With Healthcare Services

Abstract 3: Patient Satisfaction and Healthcare Service Utilization Following Premature Acute Coronary Syndrome

2016 ◽  
Vol 9 (suppl_2) ◽  
Author(s):  
Marisa Okano ◽  
Roxanne Pelletier ◽  
Hassan Behlouli ◽  
Louise Pilote ◽  
Keyword(s):  
Acute Coronary Syndrome ◽  
Patient Satisfaction ◽  
Clinical Outcomes ◽  
Service Utilization ◽  
Healthcare Service ◽  
Healthcare Services ◽  
Satisfaction Level ◽  
Cardiac Events ◽  
Coronary Syndrome ◽  
Satisfaction With Healthcare Services

Objectives. Patient centered care is recognized as central to a high-quality healthcare system. Satisfaction with healthcare services may be differentially experienced among young adults suffering from heart disease. The current study examined the association between patient satisfaction with healthcare services, utilization, and clinical outcomes in patients with premature acute coronary syndrome (ACS). Methods and Results. We used data from 1033 patients (≤ 55 years) hospitalized for ACS and enrolled into the prospective cohort study, GENESIS-PRAXY (GENdEr and Sex determInantS of cardiovascular disease: from bench to beyond PRemature Acute Coronary SYndrome). Participants were recruited between January 2009-April 2013, from 24 centers across Canada, 1 in the US, and 1 in Switzerland. Patient satisfaction with treatment and subsequent healthcare service utilization/clinical outcomes were assessed within 12 months post-index ACS through questionnaire and medical chart review. The median age of our cohort was 48 years and 30% were female. Ninety two percent of males and females reported high satisfaction with healthcare services; however, among patients with low satisfaction we observed lower social support (48% vs. 24%; p<.0001) and higher rates of depression (46% vs. 22%; p<.0001) at baseline. Multivariable Cox regressions adjusted for patient characteristics and clinical risk factors indicated lower risk of cardiac ER visits (HR=0.56; 95%CI, 0.34-0.93; P=0.01) and cardiac rehospitalization (HR=0.55; 95%CI, 0.28-1.07; P=0.08) among patients with higher satisfaction. There was no association between patient satisfaction level and risk of major adverse cardiac events (MACE) (HR=0.61; 95% CI, 0.32-1.19 P=0.15). Conclusions. Patients with lower satisfaction with healthcare services at index ACS were more likely to visit the ER and to be rehospitalized for cardiac reasons. Patient satisfaction level was not associated with risk of adverse clinical outcomes. Our results suggest that the younger ACS population may be a tangible target for reducing healthcare utilization through increased patient satisfaction.

scholarly journals The Research on Patient Satisfaction with Remote Healthcare Prior to and during the COVID-19 Pandemic

2021 ◽  
Vol 18 (10) ◽  
pp. 5338
Author(s):  
Liliana Hawrysz ◽  
Grażyna Gierszewska ◽  
Agnieszka Bitkowska
Keyword(s):  
Patient Satisfaction ◽  
Literature Review ◽  
Healthcare Services ◽  
Google Scholar ◽  
Care Provision ◽  
Essential Tool ◽  
Remote Healthcare ◽  
Satisfaction With Healthcare Services

The issue of research on patient satisfaction with healthcare services took on a completely new dimension due to the COVID-19 pandemic and the developing telehealth services. This results from the fact that during the pandemic, remote healthcare was often the only possible form of care provision to the patient. The COVID-19 pandemic has substantially accelerated the implementation of remote healthcare in healthcare institutions and made it an essential tool for providing healthcare services. The objective of the literature review was to study the research on patient satisfaction with remote healthcare services prior to and during the pandemic. The study featured a literature review of electronic databases, such as: Medline, ProQuest, PubMED, Ebsco, Google Scholar, WoS. The identified empirical papers were classified in two groups concerning the research on patient satisfaction prior to and during the COVID-19 pandemic, and were divided and descriptively synthesised. Certain limitations to the methodical quality of the research were demonstrated as result of the conducted analyses. It was also ascertained that researchers lack clarity on the method of defining and measuring satisfaction prior to and during the COVID-19 pandemic.

Nurse Caring and Patient Satisfaction in Iran

2008 ◽  
Vol 12 (3) ◽  
pp. 14-23 ◽  
Author(s):  
Forough Rafii, ◽  
Mohammad Esmaiel Hajinezhad, ◽  
Hamid Haghani,
Keyword(s):  
Patient Satisfaction ◽  
Nursing Care ◽  
Healthcare Services ◽  
Study Data ◽  
Direct Care ◽  
Caring Behaviors ◽  
Healthcare Environment ◽  
Nurse Caring ◽  
The Impact ◽  
Satisfaction With Healthcare Services

Intense staff shortages and heavy workloads are common characteristics of Tehran educational hospitals. This may contribute to changes in patients’ perceptions of nurse caring and satisfaction with healthcare services. The time that nurses previously allotted to direct care has been reduced, possibly restricting the effects of nursing care. For this study, data were collected using the Persian versions of the revised Caring Behaviors Inventory and the Patient Satisfaction Instrument. Data were analyzed using SPSS for Windows. Findings support earlier western evidence that nurse caring is associated with patient satisfaction with nursing care. It is important to reflect on the impact of culture, religion, and current healthcare environment of Iran on nurse caring and patient satisfaction.

scholarly journals Influence of healthcare institution managers' proactive approach to communication activities on patient satisfaction

2010 ◽  
Vol 67 (4) ◽  
pp. 267-271 ◽  
Author(s):  
Vinka Filipovic ◽  
Slavica Cicvaric ◽  
Velimir Stavljanin ◽  
Vesna Damnjanovic ◽  
Zoran Radojicic ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Customer Satisfaction ◽  
Public Relations ◽  
Positive Attitude ◽  
Healthcare Services ◽  
Healthcare Institution ◽  
Healthcare Sector ◽  
Ratio Test ◽  
Main Research ◽  
Proactive Approach

Background/Aim. Over the recent years customer satisfaction program as a tool for patient satisfaction has been recognized as an important issue in healthcare services. The aim of this preliminary study was to explore an influence of healthcare institution managers' approach and attitudes to marketing and public relations activities (communication activities), in the context of implementation of customer satisfaction programs, on patient satisfaction. Methods. The study was conducted among managers from different state-owned healthcare institutions (healthcare centers, clinics, hospitals) in Serbia. The structured questionnaire form, comprising both open and closed questions, was used as a main research tool. The total number of sent questionnaires was 120; 56 questionnaires were sent back, while 49 of them were valid. Results. It was shown that 42.9% of healthcare institutions apply proactive media approach, and that 35.7% of the organizations have a person who, besides his/her basic engagements, performs activities connected with marketing and public relations. Using Chi-square likelihood ratio test it is confirmed that these activities have a significant role in supporting customer satisfaction program implementation (p < 0.05). The results showed that in 69.4% cases, positive attitude of healthcare institutions managers toward marketing and public relations activities had positive influence on patient satisfaction (p < 0.05). Conclusion. Managers in healthcare sector in Serbia who used proactive approach toward media and who had already institutionalized communication activities with external stakeholders have a positive attitude to implementation of customer satisfaction program. Furthermore, managers' attitude toward communication activities has influence on patient satisfaction.

Is It Important for Healthcare Services to Place the Onus on Patient Satisfaction in Their Brand?

2021 ◽  
pp. 296-308
Author(s):  
Styliani Giossi ◽  
Achilleas G. Gkamanis ◽  
Georgios G. Gkamanis
Keyword(s):  
Patient Satisfaction ◽  
High Standard ◽  
Healthcare Services ◽  
Branding Strategy ◽  
Media Communication ◽  
Semiotic Approach ◽  
Linguistic Level ◽  
Social Media Communication ◽  
Clinical Equipment

Due to the advent of computers, internet, and social media communication, the marketing of services has changed, and consequently, organizations of any kind need to specify a brand image strategy and position it successfully in customer minds without cultural limitations. A semiotic approach for examining the branding strategy was applied on the websites of some healthcare services organizations which were taken as representative case studies. This research study seeks to point out the significance of the signs, either in the linguistic level or the iconic level of analysis, in order to make easily understandable the main issues of a branding strategy. The quality of services, the high standard of scientific expertise, and the availability of clinical equipment are the dominant issues of the examining branding strategies, whereas patient satisfaction and their further quality of life are completely ignored. A suggested innovative branding approach is shown to help entrepreneurs, branding designers, and marketers of healthcare services recognize the value of patient satisfaction.

Satisfaction with Healthcare Services Among Free Clinic Patients

2014 ◽  
Vol 40 (1) ◽  
pp. 62-72 ◽  
Author(s):  
Akiko Kamimura ◽  
Jeanie Ashby ◽  
Kyl Myers ◽  
Maziar M. Nourian ◽  
Nancy Christensen
Keyword(s):  
Healthcare Services ◽  
Free Clinic ◽  
Satisfaction With Healthcare Services
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