scholarly journals SOLUTIONS FOR IMPROVING THE PARTNERSHIP BETWEEN AIRPORT AND AIRLINE COMPANIES

2020 ◽  
Vol 18 (2) ◽  
pp. 247-264
Author(s):  
Živilė Tunčikienė ◽  
Romanas Katinas
Keyword(s):  
Comparative Analysis ◽  
Common Factors ◽  
Air Transport ◽  
Quality Improvements ◽  
Universal System ◽  
Transport Services ◽  
Multi Criteria Evaluation ◽  
Effective Partnership ◽  
Practical Implications

Purpose – For every country’s economy, air transport is strategically and vitally important. For improving the quality of air transport services provision, partnerships between airports and airlines need to be encouraged more. The application of partnerships leads to quality improvements of services provided by companies and raises the efficiency of used practices. A number of the factors, which determine the effective partnership between organisations operating in the aviation sector, is examined on the basis of specialised literature. The study addresses the question of how organisations interact with each other and what factors determine the need for partnership. Having identified common factors in the organisation’s operational interface and the need for it in the aviation sector and having analysed the practical examples of partnerships, the ways to enhance these factors are explored in order to achieve effective partnerships between airports and airlines. Research methodology – consists of comparative analysis, methods of logical analysis and abstraction, multi-criteria evaluation. Findings – The solution to the problem is expressed by identifying the factors of an effective partnership between the airports and the airlines and selecting the criteria for the assessment of the favourable effects of airport cooperation activities, and their hierarchical schemes from the positions of the airlines. Practical implications – Using multi-criteria assessment methods is easy to construct matrices of initial estimates, calculate final estimates and thus decide which airport is the most appropriate partner for an airline or vice versa.Originality/Value – A unique and, at the same time, a universal system of criteria, the application of which provides the preconditions for the development of the partnership, is created. Research limitations – The availability of data is limited to determine the reasonable values of the partnership criteria.

scholarly journals Comparative analysis of the accessibility and connectivity of public transport in the city districts of Krakow

2020 ◽  
Vol 23 (3) ◽  
pp. 7-14
Author(s):  
Martin Bárta
Keyword(s):  
Comparative Analysis ◽  
Public Transport ◽  
Spatial Inhomogeneity ◽  
Urban Mobility ◽  
City Center ◽  
Specific Identification ◽  
Transport Services ◽  
Comprehensive Picture ◽  
The City

A properly functioning public transport is one of the most important components of urban mobility for the population. Due to spatial inhomogeneity and overall socio-economic differences within a city, there are often considerable disproportions in the quality of transport services within its districts. Also, the city of Krakow is no exception in this case. For a comparison of public transport accessibility in 18 Krakow districts, 7 major quantitative and 5 minor indicators were created. These indicators include the most important characteristics of transport services such as accessibility, frequency, connectivity of connections, and ratios of tram public transport subsystem. The resulting values give a fairly comprehensive picture of the quality of the transport services. Overall higher values for most indicators occur in the central districts of the city. However, due to the complexity of the observed characteristics, it is possible to discover significant differences in the structure of individual indicators. Peripheral districts reach higher amplitudes, which means that in some aspect they have even better transport services than the city center. Yet, at the same time, we also find opposite extremes here, highly below-average values for most other indicators. A detailed analysis of the results provides a unique perspective on the disparities among districts. It can also serve for specific identification of strengths and weaknesses of transport services and its possible optimization.

scholarly journals The Effects of Institution-Driven Entrepreneurial Education in Chinese Universities: A Qualitative Comparative Analysis Approach

2021 ◽  
Vol 12 ◽  
Author(s):  
Rongzhi Liu ◽  
Yuxin Huo ◽  
Jing He ◽  
Dun Zuo ◽  
Zhiqiang Qiu ◽  
...  
Keyword(s):  
Comparative Analysis ◽  
Qualitative Comparative Analysis ◽  
Entrepreneurship Education ◽  
Entrepreneurial Education ◽  
Teaching Team ◽  
Team Design ◽  
Education Performance ◽  
Practical Implications ◽  
Case Based

Purpose: This study aims to explore the effects of entrepreneurship education by examining the influences of the curriculum system, teaching team, design of practical programs, and the institutional systems on universities’ entrepreneurial education performance.Design/Methodology/Approach: This paper employs a case-based approach—Qualitative Comparative Analysis (QCA). Data were collected from 12 universities that were typical cases in the implementation of entrepreneurial education. The four dimensions of entrepreneurship education are applied as conditional indicators. fsQCA3.0 software is used to analyze the necessary conditions and condition combination of the truth table.Findings: There are three sets of condition combinations of the intermediate solution that results in a high level of entrepreneurial education performance: (1) when the credit ratio of entrepreneurship courses is higher and there are more practical platform platforms, even if the entrepreneurship education system and mechanism is less mature, the level of entrepreneurial education performance is high; (2) with a higher credit ratio of entrepreneurship courses, higher quality of teaching teams, and higher standard of practical platforms, the level of entrepreneurial education performance is high; (3) with a higher level of credit ratio of entrepreneurship courses and more practical platforms, as well as mature entrepreneurship education system and mechanism, even if the quality of the teaching team is lower, the level of entrepreneurial education performance is satisfied.Research Limitations/Implications: The dimensions of entrepreneurship education can be expanded; additionally, given that there are many other factors affecting entrepreneurial performance, it is necessary to identify and integrate other possible factors on an ongoing basis.Practical Implications: This study offers practical implications for universities and policy makers that can promote the transformation of theoretical knowledge into practice in the field of entrepreneurship in colleges and universities.Social Implications: This study is one of the first to empirically examine the effect of institutional-driven entrepreneurship education in developing countries. The enhancement of entrepreneurship education can benefit the development of individuals and schools, and even has a potential impact on the progress of the country and society as a whole.Originality/Value: This study emphasizes the significance of viewing the entrepreneurial education as a multi-dimensional concept by targeting different kinds of players. Furthermore, it employs a case-based approach to identify configurations of the antecedent attributes of the curriculum system, teaching team, design of practical programs, and the institutional systems, and their influence on universities’ entrepreneurial education performance.

The quality of air transport services in function of improving the total quality of tourism offer

1997 ◽  
Vol 3 (2) ◽  
pp. 381-392
Author(s):  
Darko Prebežac
Keyword(s):  
Traffic Control ◽  
Air Transport ◽  
Tourist Industry ◽  
Total Quality ◽  
Transport Service ◽  
Quality Estimation ◽  
Service Demand ◽  
Price Pressure ◽  
Transport Services

Growing rivalry among competitive airlines in the air travel market, appearance of new competitors which of course have been located in the profitable parts of the market, changes in the behaviour of potential passengers, insufficient and therefore high-priced airport and air traffic control infrastructure, as well as the increased competition of the alternatives to the air transport such as telecommunications media and super-last trains, characterise the present competition in the air transport market. Significant changes in behaviour of potential users of airline services have appeared on the side of air transport service demand, and the airlines themselves have less and less influence on distributions channels. The result of it are the increasing price-pressure and considerable decrease of passengers loyalty. Due to the increase of travel intensity passengers have become more experienced and critical in quality estimation of offered service as well as in checking whether the price of service corresponds to its quality. This has forced airlines to adapt permanently to new and more demanding passenger requirements. Those airlines which are not able to follow cost decreasing trend are obliged to improve their own competitive position looking for the reserve in other business fields. This is the only way of surviving in their fight for passengers. Therefore, the quality of air transport service plays an increasing role in the development of their competition capability. Since tourism offer consists of different kind of products and services, air transport service being one of them, it is of utmost importance that all of them meet to a maximum degree with passengers quality requirements, hi such manner passengers will get an impression that it is a question of an unbroken chain making a total quality concept of services they have expected, companies will capitalise money and time they have spent in developing service quality and improving their own productivity, and tourist industry will be able to respond to the most recent market challenges in a more adequate way.

scholarly journals Main Determinants of Shaping the Quality of Air Transport Services

2019 ◽  
Vol XXII (Issue 3) ◽  
pp. 168-185
Author(s):  
Joanna Hawlena ◽  
Anna Mazurek-Kusiak ◽  
Agata Kobyłka
Keyword(s):  
Air Transport ◽  
Transport Services ◽  
Main Determinants

scholarly journals A comparative analysis on water quality in an urban micro watershed

2017 ◽  
Vol 28 (4) ◽  
pp. 566-578 ◽  
Author(s):  
Karen Tavares Zambrano ◽  
Cristiano Poleto ◽  
Jefferson Nascimento Oliveira
Keyword(s):  
Water Quality ◽  
Comparative Analysis ◽  
Quality Parameters ◽  
Quality Data ◽  
Water Quality Data ◽  
Content Type ◽  
Quality Water ◽  
Practical Implications ◽  
Selection Of

Purpose This study presents a comparative analysis of water quality data in an urban micro watershed to study the magnitude of impacts on the water quality parameters over the last decade. The purpose of this paper is to evaluate the degree of deterioration using the water quality index. Design/methodology/approach Rapid urban growth without proper land use and occupation planning results in the overload of urban water resources. Therefore, a literature review was conducted on the research subject published in the dissertation databases of the Engineering Faculty of Ilha Solteira, which resulted in the selection of two dissertations on water quality in the Ipê Stream, Ilha Solteira – SP, Brazil. The results will be evaluated according to the Brazilian laws and regulations in force. Findings This study shows that pollution and degradation in the stream intensified during the study period, with the most impacted areas within the urban perimeter. Practical implications The increasing impacts underscore the need for efficient measures such as implementation of retention reservoirs, elimination of clandestine sewage connections and restoration of riparian forests. Originality/value This study highlights the need to monitor the water quality of streams in order to establish preventive and mitigating measures to avert the growing environmental impacts and to ensure quality water for future generations.

scholarly journals The competitive position of the low cost carrier Wizz Air on the Polish market of air transport services

2018 ◽  
Vol 76 ◽  
pp. 65-76
Author(s):  
Dariusz Tłoczyński
Keyword(s):  
Comparative Analysis ◽  
Low Cost ◽  
Air Transport ◽  
Competitive Position ◽  
Secondary Sources ◽  
Transport Services ◽  
Factors Influencing ◽  
Low Cost Carrier ◽  
Operational Activities ◽  
Air Carriers

In the air transport market, competitive processes are seen more and more in terms of intra-industry, hence air carriers strive to achieve a high competitive position. Thus, the main goal of the research undertaken in the article is to assess the competitive position of the Hungarian air carrier Wizz Air. On the basis of the presented objective, the factors influencing the achievement of competitive position by enterprises were analyzed. The article uses available secondary sources in relation to the Polish air transport market. When analyzing the functioning of Wizz Air, the airports in which the aircarrier conducts operational activities were selected. The comparative analysis was carried out on selected routes where competition between Wizz Air and other carriers takes place.

scholarly journals The influence of consumer protection on the satisfaction of airline passengers

2019 ◽  
Vol 13 (1) ◽  
pp. 112-124
Author(s):  
Nicoleta Andreea Neacşu ◽  
Anca Madar
Keyword(s):  
Consumer Protection ◽  
Quantitative Research ◽  
Air Transport ◽  
Steady Increase ◽  
Transport Services ◽  
Passenger Satisfaction ◽  
Airline Passengers ◽  
Rights And Interests ◽  
High Level

Abstract In a society in continuous development, air transport is no longer a luxury, but a means of transportation for everyone. As a result of rising living standards, reducing the cost of air travel compared to other means of transport, more and more people prefer to travel by air even at short distances. The steady increase in popularity and accessibility of air transport has led, in some cases to a decrease in the quality of services provided by air transport companies and in violation of consumer rights. The evolution of consumer protection has influenced positively the quality of air transport services by imposing certain obligations and offering a very high level of security, which increases passenger satisfaction. This article aims to quantify the passanger satisfaction and how the rights and interests of travelers in Romania are protected. In this respect, the authors carried out a quantitative research done among consumers of air transport services. Through a quantitative exploratory empirical research, 110 people were interviewed. The results obtained have made it possible to determine the extent to which the airline they have called upon, succeeds in meeting their expectations and satisfying them, and their rights have been respected. At the same time, passengers’ perception of the quality of air services were also quantified. Based on the results, the authors make some recommendations to airline companies’ management: to develop effective strategies to protect the rights and interests of travelers, to permanently identify the needs of the actual customers.

Tingkat Kepuasan Nasabah Pada Bank Syariah Mandiri Cabang Bogor

2019 ◽  
Vol 4 (2) ◽  
pp. 34
Author(s):  
Priyo Wismantoro ◽  
Fika Dwiyanti
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Competitive Advantage ◽  
Customer Service ◽  
General Level ◽  
Customer Focus ◽  
Quality Improvements ◽  
Level Of Satisfaction

Business banking is a service business based on principles of trust and t5he customer is a major asset. Under conditions of business competition among banks strict bank that has resulted in only a competitive advantage (compatative advantage as well as a competitive advantage) who can reach the highest position in the eyes of cusmers or the public. Competitive advantage can be obtained from the quality of customer servicr, so the focus on customers (customer focus), responsive to the development of customer desires and continuously innovate is an acitivity that can be done to anticipate the cimpetitive conditions. In this case, the bank should always evaluate the quality of service given to customers and is reflected in the level of customer satisfaction obtained. Rate the quality of service branch of bank syariah mandiri bogor whole is still under service, because it still was below expectations, this is evident also that the general level of service is still not meeting customer expectations, because the level of hope (expectation0 the customer is generally higher than the level of performance (perfromance) or perception(perception)customer.        Empathy dimension of service quality dimensions are most critical or have any impact on the most powerful influence on the level of satisfaction. In this case, the willingness og bank syariah mandiri branch bogor provide individual attention in serving its clients is crucial. Empathy dimension attributes inclide individual attention, operational time , personal attention, giving interests, and understand the needs. These attributes is the main priority of service quality improvements are intensive and comprehensive.           Customer service strategy to be implemented by the management of bank syariah mandiri in perspective five dimensioris of service quality(tangibles, realiability,responsiveness, assurance and empathy) looks not optimal. In an effort to provide the best service (service excellence) and focus to the customer(customer focus), then the customer satisfaction can be obatained with significantly improved and the improvement of quality of serivice aspects and impticalions of the strategy need to be consldered

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