scholarly journals METHODS OF SERVICE QUALITY ASSESSMENT – PRELIMINARY RESULTS OF SURVEY FOR ENTERPRISES

2018 ◽  
Author(s):  
Manuela Ingaldi
Keyword(s):  
Service Quality ◽  
Quality Assessment ◽  
Research Method ◽  
Point Of View ◽  
Preliminary Results ◽  
Service Companies ◽  
Preliminary Research

There are many service enterprises on the market, which offers different type of services practically every day. Quality assessment of such services is very difficult. There are many methods that can be used in such a situation, but it should be emphasized that in such researches customers’ opinions are usually used. The purpose of the paper is to present a survey on the use of methods of service quality assessment. In the paper preliminary results of the survey from point of view of the service enterprises are presented. The enterprises were asked to indicate what methods they used, what information they received thanks to such research, what happened to the obtained results and what problems they en-countered. Preliminary research was carried out between September and December 2017. The re-search will be continued throughout 2018. At the same time, the research is conducted from the point of view of the customers of such enterprises. The final results of the research will help the service en-terprises to choose right research method and can be used by various service companies.

scholarly journals IMPORTANCE OF CATERING ENTERPRISES' CLASSIFICATION IN SERVICE QUALITY ASSESSMENT FROM THE CUSTOMER'S POINT OF VIEW. CASE OF REZEKNE CITY.

2019 ◽  
Vol 1 ◽  
pp. 262
Author(s):  
Inese Silicka ◽  
Lienīte Litavniece ◽  
Iveta Dembovska
Keyword(s):  
Service Quality ◽  
Quality Assessment ◽  
Customer Service ◽  
Point Of View ◽  
Level Of Service ◽  
Graphic Method ◽  
Fierce Competition

There are a lot of catering companies offering their services on the market, hence, there is a fierce competition between them. It is essential to provide customers with the appropriate level of service they expect from the respective caterer (restaurant, café, bar, etc.). The aim of the paper is to explore the importance of classification of the catering companies in service quality assessment from the customer's point of view in Rezekne city. The paper is developed within the framework of the RTA scientific grant "Quality Assessment of Rezekne City Catering Companies". Within the grant project, an expert questionnaire was developed to carry out quality assessment of Rezekne city catering enterprises. As a result of the research, it was concluded that the customer service in Rezekne city differs depending on the type of the catering establishment. The monographic, logical constructive, and graphic method, as well as the method of observation (expert questionnaires) were used for the research. 

scholarly journals THE ATTITUDE OF GENERATION Y STUDENTS TO THEIR JOINT STUDY PROGRAMME. QUALITY ASSESSMENT

2018 ◽  
Vol 6 ◽  
pp. 782-789
Author(s):  
Gita Statnickė
Keyword(s):  
Higher Education ◽  
Service Quality ◽  
Quality Assessment ◽  
Generation Y ◽  
Education Institution ◽  
Point Of View ◽  
Higher Education Institution ◽  
Study Programme ◽  
Joint Study

Students from Generation Y are already studying or choosing a profession, and their choice is mainly determined by their lifestyle, as they seek jobs which provide joy and are not just a source of money. Generation Y put great demands on the quality of their chosen study programme. The purpose of this research is to reveal how the joint study programme students who belong to Generation Y assess their experience in terms of quality of their studies as a service. The article discusses the concept of quality of studies as a service; provides the theoretical aspects of the study service quality assessment in a higher education institution; presents a carried out experienced quality assessment on a joint study programme as a service from the point of view of the Generation Y students; and provides recommendations for improving the quality of studies as a service from the point of view of the Generation Y students.

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan di Kantor Perusahaan Umum Badan Urusan Logistik Kota Sampit Kabupaten Kotawaringin Timur

2016 ◽  
Vol 2 (2) ◽  
pp. 1-5
Author(s):  
Masrukin Masrukin ◽  
Hermanto Hermanto
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Error Rate ◽  
Research Method ◽  
Statistical Test ◽  
Quality Factors ◽  
Public Companies ◽  
Public Company

Customer satisfaction is influenced by service quality factors, this study aims to find out and analyze how much influence the quality of service on customer satisfaction is felt by customers who use the service of Poor Rice (Raskin) at the Office of Public Companies Logistics Agency (Perum BULOG) in Sampit City Regency East Kotawaringin. The research method used in this study is the method of observation, questionnaire/questionnaire and documentation using a Likert scale and the method of determining the sample used is the error rate of 5% as many as 213 samples. Testing the hypothesis used is a statistical test with the formula "Product moment person". The results showed that there was a very strong correlation between Service Quality and Customer Satisfaction of the Office of Public Company of the Logistics Affairs Agency (Perum BULOG) in the District of East Kotawaringin. As much as 0.9968514278 based on the calculation of Pearson Product Moment value.

Kualitas Pelayanan Surat Izin Mengemudi (SIM) Pada Kantor Satuan Lalu Lintas Polres Karimun

2019 ◽  
Vol 2 (2) ◽  
pp. 246
Author(s):  
Ade Sarmini
Keyword(s):  
Service Quality ◽  
Human Resources ◽  
Public Service ◽  
Research Method ◽  
Consumer Trust ◽  
Population Mobility ◽  
Descriptive Research ◽  
Road Users ◽  
Inhibiting Factor

<em><span lang="EN-SG">Along with increasing population mobility and increasing road users the need to have a SIM is increasing every day. Where the administration of traffic and services, such as SIM, STNKB and BPKB are oriented to the principle of quick and easy without ignoring the identification and extension of the letter. This research uses descriptive research method. Descriptive research is intended to explore and clarify phenomena or social realities. From the results of the study showed that the implementation of public service quality in making SIMs at the Karimun Regional Police Traffic Unit Office was seen from the aspect of physical facilities (tangible), reliability (responsiveness), responsiveness, assurance and empathy were running pretty good. Especially relating to the ability and reliability to provide trusted services, the ability to help and provide services quickly and appropriately, as well as being responsive to consumer desires, abilities and friendliness and employee courtesy in assuring consumer trust and firm but attentive attitudes of employees towards consumers . Although it is indeed an inhibiting factor for SIM services such as human resources, the level of awareness and facilities and infrastructure are still found in the service of making SIMs at the Karimun Regional Traffic Unit Office</span></em>

scholarly journals A New Measure of Complementarity in Market Basket Data

2021 ◽  
Vol 16 (4) ◽  
pp. 670-681
Author(s):  
Radosław Puka ◽  
Stanislaw Jedrusik
Keyword(s):  
Large Data ◽  
Point Of View ◽  
Detailed Data ◽  
Market Basket ◽  
Economic Theories ◽  
Empirical Verification ◽  
Preliminary Results ◽  
Research Fields ◽  
It Systems ◽  
Real Market

Modern IT systems collect detailed data on each activity, transaction, forum entry, conversation and many other areas. The availability of large data volumes in the business, industry and research fields opens up new opportunities for the empirical verification of various economic theories and laws. The analysis of big datasets in turn allows us to look at many issues from a new point of view and see the dependencies that are otherwise difficult to derive. In this paper, we propose a new measure for dependencies between goods in market basket data. The introduced measure was inspired by the well-known microeconomic concept of complementarity. Due to its similar properties to those of complementarity, the new measure was called basket complementarity (b-complementarity). B-complementarity not only measures the strength of dependencies between goods but also measures the direction of these dependencies. The values of the proposed measure can be relatively easily calculated using market basket data. This paper also presents a simple example illustrating this new concept, areas of possible application (e.g., in e-commerce) and preliminary results of searching for goods that meet the criteria of basket complementarity in real market basket data.

Quality assessment of drinking water in the communities of São Francisco do Conde, Baiacu, Santo Amaro and Cachoeira

2021 ◽  
Author(s):  
JOSEINA MOUTINHO TAVARES ◽  
Anderson Silva de Oliveira ◽  
Paulo Moutinho Andrade de Souza ◽  
Walter da Silva Junior
Keyword(s):  
Water Quality ◽  
Drinking Water ◽  
Quality Assessment ◽  
Continuous Monitoring ◽  
Point Of View ◽  
Chlorine Content ◽  
Contaminated Water ◽  
Public Agencies ◽  
Total Coliforms

This work aims to evaluate the quality of drinking water in the communities of Baiacu, Sao Francisco do Conde, Santo Amaro and Cachoeira. It was verified that in some places of Santo Amaro and Sao Francisco do Conde, from the microbiological point of view, it is not appropriate for consumption, because it was found that the presence of total coliforms in 50% of the samples and that the chlorine content is below the values indicated by the standards in 75% of the analyzed samples. Thus, the consumption of contaminated water can cause diseases, so it is recommended cleaning of residential reservoirs, maintenance in pipes periodically, as well as the need for continuous monitoring of water quality and the intense participation of public agencies in these actions. Through these actions and the active participation of the population, one can preserve the environment and the lives of all those who transit in the communities of the Bay of All Saints

Subsea Well Intervention Readiness in Brazil

2021 ◽  
Author(s):  
Rafael Augustinis Purificação ◽  
Julia Vieira dos Santos ◽  
Matheus Marins Gonzaga
Keyword(s):  
Sharing Economy ◽  
Point Of View ◽  
Base Case ◽  
Goods And Services ◽  
Service Companies ◽  
Market Opening ◽  
Equipment Availability ◽  
Local Supply ◽  
Oil Company ◽  
Unconscious Desire

Abstract The purpose of this study is to assess the subsea well intervention capabilities in Brazil from an operator point of view and how it compares to other regions in the world, in terms of equipment availability, technology and readiness. The object of this assessment will be restricted to the well access systems, given the numerous scenarios that can drive a subsea well intervention. The intent is to identify the main challenges an International Oil Company (IOC) and/or Local Oil Company (LOC) operating in Brazil must overcome in order to keep a robust and realistic contingency plan in case of any well integrity issue. Also, similar challenges are experienced whenever production restoration is needed and/or even opportunities for production enhancement are economically assessed to viable, or not. Last but not least, well access during the last phase of a well lifecycle (plug and abandonment) is also a key element. This will be discussed further in. Until the late 90's, the subsea oil industry in Brazil was restricted to the state-run operator and the supply chain to the business had developed itself around the mindset to maidenly supply a single state-run operator demand. After the market opening and consolidation of the IOC's and LOC's in the subsea market, a lack of local supply of several goods and services started to present itself. Since well access systems are expensive and the base case is that you won't use it unless you have a problem, there's a strong unconscious desire not to worry about it until you really need it. Sharing the same view, service companies tend to enforce the sale of these kits to the operator, rather than focus on a rental solution. Moreover, when service companies provide rental solutions, they are not kept in country and mobilization fees and lead time become a showstopper on many cases. In view of the scenario described above and ways of operation of the Brazilian market IOC's and LOC's a solution will be proposed to mitigate the risk of unavailability and reduce costs based on the sharing economy principles.

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