scholarly journals THE ATTITUDE OF GENERATION Y STUDENTS TO THEIR JOINT STUDY PROGRAMME. QUALITY ASSESSMENT

2018 ◽  
Vol 6 ◽  
pp. 782-789
Author(s):  
Gita Statnickė
Keyword(s):  
Higher Education ◽  
Service Quality ◽  
Quality Assessment ◽  
Generation Y ◽  
Education Institution ◽  
Point Of View ◽  
Higher Education Institution ◽  
Study Programme ◽  
Joint Study

Students from Generation Y are already studying or choosing a profession, and their choice is mainly determined by their lifestyle, as they seek jobs which provide joy and are not just a source of money. Generation Y put great demands on the quality of their chosen study programme. The purpose of this research is to reveal how the joint study programme students who belong to Generation Y assess their experience in terms of quality of their studies as a service. The article discusses the concept of quality of studies as a service; provides the theoretical aspects of the study service quality assessment in a higher education institution; presents a carried out experienced quality assessment on a joint study programme as a service from the point of view of the Generation Y students; and provides recommendations for improving the quality of studies as a service from the point of view of the Generation Y students.

scholarly journals Analysis of the Perception of Quality in Service in a Higher Education Institution with the use of the ModelServQual

2019 ◽  
pp. 9-17
Author(s):  
Luis Alberto Limon-Valencia ◽  
Juan Grijalva-Tapia ◽  
Manuela Ruiz-Castro ◽  
Karina Alejandra Hinojosa-Taomori
Keyword(s):  
Higher Education ◽  
Quality Of Service ◽  
Service Quality ◽  
Education Institution ◽  
Point Of View ◽  
Government Agencies ◽  
Good Service ◽  
Perception Of Quality ◽  
Communication Material

The main objective is to evaluate the quality of the service; likewise, to determine what are the essential aspects and measure the quality of service from the students. As expressed by Duque and Chaparro (2012), it is not recommended that the evaluation of the quality of the service only considers the point of view of executives and government agencies, since the perception of the most important client, the student, would be evaded. The method to follow is to determine the variables that will be studied and we establish the instrument to collect information, determine the population to which the study is directed, apply the instrument to the sample, present the results obtained, draw conclusions comparing it with the theoretical framework and with other studies; and finally, the recommendations of the findings. Among the main findings, it was possible to obtain the qualification of the service quality of the students in the period evaluated, the overall score reached is 5.18, interpreted as good service and representing 74%. It is relevant to consider that the characteristic with lower qualification, in this case, the appearance of physical facilities, equipment, personnel and communication material.

The Correlation between Servqual Dimensions and Student Satisfaction

2021 ◽  
Vol 7 (2) ◽  
pp. 7
Author(s):  
Nur Zihan Abd Rashid ◽  
Tuan Nur Athirah Nabilah Tuan Ismail ◽  
Bibianah Thomas
Keyword(s):  
Higher Education ◽  
Service Quality ◽  
Student Satisfaction ◽  
Learning Experience ◽  
Sampling Technique ◽  
Education Institution ◽  
Primary Objective ◽  
Future Research ◽  
Higher Education Institution ◽  
New Findings

Service quality is a very crucial element in ensuring the competitiveness of various institutions. By having a good service quality, the reputation of the organization will enhance and thus become their added competitive advantage. In higher education institution, service quality is important to ensure the students whom are their primary stakeholders are able to have a good learning experience in which will then influence their satisfaction. The primary objective of this paper is to analyze the correlation between five elements in SERVQUAL dimensions (tangibility, reliability, responsiveness, assurance, empathy) and the student satisfaction. The questionnaires were distributed among the students in various faculties in UiTM Sabah by using convenience sampling technique and 250 questionnaires were managed to be collected for analysis. Overall, the result shows that the students are satisfied with service quality in UiTM Sabah. Specifically, all five SERVQUAL dimensions correlate with student satisfaction. Reliability, responsiveness and empathy dimensions have strong correlation with student satisfaction. Meanwhile, both tangibility and assurance have moderate correlation with student satisfaction. This study is hoped to contribute towards the new knowledge in the field of service quality especially in higher education institutions Future research is also proposed at the final section of this study to discover new findings from different perspectives of service quality. Keywords: servqual; students’ satisfaction; service quality; higher education institution; service delivery.

scholarly journals Promotion of the quality of life of workers in a higher education institution: a scope review

2020 ◽  
Vol 8 (9) ◽  
pp. 254-264
Author(s):  
Isaura Sousa ◽  
Márcia Gouveia ◽  
Tatyanne Rodrigues ◽  
Fernando Lopes Silva Júnior ◽  
Ana Maria Ribeiro dos Santos ◽  
...  
Keyword(s):  
Quality Of Life ◽  
Higher Education ◽  
Scoping Review ◽  
Higher Education Institutions ◽  
Education Institution ◽  
Public Higher Education ◽  
Qualitative Synthesis ◽  
Higher Education Institution ◽  
Worker Health

The present study aimed to map the evidence to provide an overview of actions implemented/executed and scales used in public higher education institutions to promote worker health. A scoping review based on the PCC (Population, Concept, and Context) mnemonic was conducted in PubMed, CINAHL, Scopus and Virtual Health Library (VHL). Population included workers from a higher education institution, the concept referred to studies focusing on the assessment of quality of life and health promotion actions and the context to higher education institutions. Electronic searches were held on December 2019. A qualitative synthesis of the data extracted from included studies (i.e. author, year, study design, sample, country, aims, action implemented/performed, thematic focus, evaluation) was performed. Electronic searches retrieved 3,330 articles that were screened by tittles and abstracts. Of these, 34 studies were fully appraised, of which four reported that actions implemented/executed related to sedentariness, posture and stress. The studies show 49 scales were identified to measuring at least one quality of life item. Through this scoping review the available evidence to provide an overview of actions implemented/executed and scales used in public higher education institutions to promote worker health. Future studies should consider more rigorous designs and objective measures to measure the quality of life of these professionals, and develop target interventions based on factors associated with the work. It is also necessary to evaluate whether the strategies work.

Determinants of Controlling in a Non-Public Higher Education Institution in Poland

2014 ◽  
pp. 342-350
Author(s):  
Elżbieta Janczyk-Strzała
Keyword(s):  
Higher Education ◽  
Everyday Life ◽  
Higher Education Institutions ◽  
Education Institution ◽  
Point Of View ◽  
The Other ◽  
Financial Security ◽  
Public Higher Education ◽  
Strategic Decisions

The basis of any business, including non-public Higher Education Institutions (HEIs), is financial security, which is ensured by achieving sufficiently high profits and financial liquidity. Especially in these times, a rapidly changing market, the competition, and the upcoming birth rate forces HEIs to optimize operational and strategic decisions. On one hand, it creates new opportunities for non-public HEIs, but on the other, it is a source of danger for the future of their operations. Therefore, they must not only overcome the difficulties encountered in everyday life but also try to respond to the challenges posed by their environment, demonstrating the special care to ensure the efficiency of their operations. They must not only try to increase the quality of offered services or manage their funds rationally but with equal attention should “invest” in modern management methods and concepts. Through the use of controlling, contemporary non-public HEIs are able to choose an optimum variant of decision facilitating the achievement of their goals. In view of the above, this chapter discusses the special considerations relating to controlling HEIs from the point of view of increasing their effectiveness.

scholarly journals FEATURES OF DESIGN OF THE VISUAL INTERFACE FOR THE WEBSITE "BGTU-ENTRANT"

2017 ◽  
Vol 2017 (1) ◽  
pp. 185-191 ◽  
Author(s):  
Дмитрий Коростелев ◽  
Dmitriy Korostelev ◽  
Андрей Азарченков ◽  
Andrey Azarchenkov ◽  
Александр Подвесовский ◽  
...  
Keyword(s):  
Higher Education ◽  
Web Site ◽  
Education Institution ◽  
Sources Of Information ◽  
Selection Committee ◽  
Higher Education Institution ◽  
Color Design ◽  
The One ◽  
Visual Interface

Support of efficiency and high quality of a set of entrants is among the priority tasks facing the Bryansk state technical university. In the modern conditions one of the main sources of information on higher education institution for entrants is the official web site of higher education institution. The qualitative website having the modern interface providing a possibility of comfortable viewing from any, including mobile devices, containing exhaustive information and realizing the thought-over system of navigation according to documents will promote increase in interest in higher education institution from potential entrants and, as a result, to increase in efficiency and quality of a set. In article requirements to the visual interface of the web site "BGTU — the Entrant" are created and decisions which were the basis for development of the website for the purpose of support of the specified requirements are described. Features of color design of the interface which main objective is creation of such color gamma which, on the one hand, shall attract users are considered, and on the other hand – to be memorable. Detailed reasons for approaches to bread boarding of the pages of the website considering features of submission of information connected to operation of selection committee are also given.

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