Modelling customers’ impatience with discouraged arrival and retention of reneging
Keyword(s):
This paper presents stochastic modelling of a single server, finite buffer Markovian queuing system with discouraged arrivals, balking, reneging, and retention of reneged customers. Markov process is used to derive the steady-state solution of the model. Closed form expressions using probability generating functions (PGFs) are derived and presented for both classical and novel performance measures. In addition, a sensitivity analysis is carried out to study the effect of the system parameters on performance measures. A numerical problem is also presented to demonstrate the derived results and some design aspects.
1992 ◽
Vol 24
(03)
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pp. 738-750
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2021 ◽
Vol 12
(7)
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pp. 1774-1784
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2008 ◽
Vol 25
(01)
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pp. 57-73
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2016 ◽
Vol 33
(05)
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pp. 1650036
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1996 ◽
Vol 33
(01)
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pp. 239-255
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