scholarly journals A Study on Level of Customers Satisfaction Towards Mediclaim Insurance Policy in Madurai City

2020 ◽  
Vol 8 (3) ◽  
pp. 63-68
Author(s):  
K Nisha ◽  
S Abirami
Keyword(s):  
Medical Insurance ◽  
Customer Relationship ◽  
Insurance Policy ◽  
Human Right ◽  
Level Of Satisfaction ◽  
Quality Health ◽  
The Common ◽  
The Cost ◽  
Medical Bills

Health is a human right. Its accessibility and affordability have to be ensured. Health insurance provides an affordable way for the insured and his family to stay healthy and get medical care when an emergency health issue situation arises. The escalating cost of medical treatment is beyond the reach of the common man. Mediclaim or medical insurance is one of the most recent forms of insurance. Today with expensive treatment costs, even a mere health check-up has become unaffordable for many. It can extract a major amount of savings in just a few days or hours. But under the shelter of a medical insurance plan, the person can get relieved from this tension. As medical insurance policy offers to reimburse a pre-defined percentage of expenses incurred such as doctors consultation fees, pathological tests, x-ray, hospitalization, medicine, follow-ups, etc., The main purpose behind purchasing a health cover by the insured is to avail of quality health treatment without any burden of medical bills. A facility like cashless hospitalization entitles the insured to avail of the treatment on a cashless basis. Insured perception depends on the quality of service and products offered by the insurer according to the insured need. The purpose of this research is to study the level of satisfaction of the insured regarding the mediclaim policy in Madurai city. The research has been carried out to understand the cost of insured dissatisfaction and to determine the areas where the insurer needs to focus and strengthen its customer relationship. Therefore, an attempt has been made to study the perception of the insured regarding the mediclaim policy in Madurai city.

scholarly journals FAKTOR KEPUASAN WISATAWAN PENGGUNA TRANSPORTASI LAUT DARI BALI KE GILI TRAWANGAN

Jurnal IPTA ◽  
2018 ◽  
Vol 6 (2) ◽  
pp. 124
Author(s):  
Syukriyan Abrar Syah ◽  
Ni Gusti Ayu Susrami Dewi ◽  
Putu Agus Wikanatha Sagita
Keyword(s):  
Quality Of Service ◽  
Dominant Factor ◽  
Sea Transport ◽  
Marine Transportation ◽  
Factors Affecting ◽  
Cost Factor ◽  
Level Of Satisfaction ◽  
The Cost ◽  
Selection Of

This research aims to analyze factors affecting the satisfaction of tourists in the use of marine transportation from Bali toward Gili Trawangan. The benefits of this research useful to the company in improving the services for tourists who will use the services of a crosswalk leading to Gili Trawangan.The respondents in this research totalled 190 respondents, the selection of the sample using the method of purposive sampling, the data in this study were analyzed using the analysis factors that help by statistikal program SPSS version 17.0 for windows. The results of this study are: 1) the satisfaction of tourists in the use of sea transport in general are at a level of satisfaction. 2) there are three factors that affect the satisfaction of tourists formed i.e. factors quality of maids, the cost factor & ease factors and product quality. Quality of service factor is the most dominant factor influencing the satisfaction of travellers with variable reliability as the dominant variables, and the variable availability schedule is a variable that must be improved.

scholarly journals Analysis of the therapeutic effect and prognosis in 86 cases of rib fractures and atelectasis

2021 ◽  
Vol 16 (1) ◽  
Author(s):  
Degang Yin ◽  
Jingang Lu ◽  
Jiansheng Wang ◽  
Biao Yan ◽  
Zhongshu Zheng
Keyword(s):  
Quality Of Life ◽  
Pulmonary Function ◽  
Lower Incidence ◽  
Chest Tube ◽  
Thoracic Trauma ◽  
Rib Fractures ◽  
Level Of Satisfaction ◽  
The Cost ◽  
Length Of Hospitalization

Abstract Background The aim of the present study was to explore the therapeutic effect and prognosis in patients with rib fractures and atelectasis after thoracic trauma in order to provide a basis for clinical decision-making in primary hospitals. Methods A retrospective study was conducted on 86 patients admitted to our hospital between January 2016 and May 2020 with rib fractures and atelectasis after thoracic trauma. On the basis of the chest computed tomography scans taken at the time of discharge, the patients were divided into two groups: the reexpansion group and the non-reexpansion group. The two groups were compared with respect to the changes observed in the patients’ levels of blood oxygen saturation (SpO2) and pulmonary function, the presence of secondary pulmonary or thoracic infection, the time of chest tube drainage, the length of hospitalization, the cost of hospitalization, and the patients’ level of satisfaction with their quality of life 3 months after discharge. Results In the reexpansion group, there were significant differences in the levels of SpO2 and pulmonary function measured before and after pulmonary reexpansion (P < 0.05). Compared with the non-reexpansion group, the patients in the reexpansion group had a lower incidence of secondary pulmonary and thoracic infection and a higher level of satisfaction with their quality of life after discharge; these differences were statistically significant (P < 0.05). There was no statistical significance between the two groups with respect to the time of chest tube drainage or the length of hospitalization (P > 0.05). However, the cost of hospitalization was significantly higher in the reexpansion group than in the non-reexpansion group (P < 0.05). Conclusions The patients in the pulmonary reexpansion group had a lower incidence of complications and a better prognosis than the patients in the non-reexpansion group.

scholarly journals Parents’ and Service Providers’ Experiences of Accessing Health Services from an Intellectual Disability Health Team

2021 ◽  
Vol 12 ◽  
pp. 215013272110140
Author(s):  
Denise Campbell ◽  
Jacqueline Milne ◽  
Pankaj Garg ◽  
Gail Tomsic ◽  
Natalie Ong ◽  
...  
Keyword(s):  
Intellectual Disability ◽  
Service Providers ◽  
Quality Health Care ◽  
Children And Young People ◽  
Level Of Satisfaction ◽  
Quality Health ◽  
High Level ◽  
Survey Responses ◽  
Sydney Australia

A pediatric assessment service for children with Intellectual Disability (ID) was established in a culturally diverse region of Sydney, Australia, to meet the health needs of children and young people with ID. This paper reports on parents’ and providers’ experiences using qualitative and quantitative analysis of surveys. The survey responses from the parents’ enumerated their key concerns and the practical help they received from the service. Responses from service providers reported a high level of satisfaction with the services and valued the quality of assessment reports. The service facilitated inter-agency collaboration and enhanced the access to quality health care.

scholarly journals Factors Affecting Cost Overrun in Construction Projects

2019 ◽  
Vol 9 (2) ◽  
pp. 4831-4833
Keyword(s):  
Construction Projects ◽  
Basic Problem ◽  
Cost Overrun ◽  
Quality Cost ◽  
Factors Affecting ◽  
Critical Elements ◽  
Key Factor ◽  
The Common ◽  
The Cost

Cost overrun is observed as one of the common and basic problem which took place in different construction projects and affects its progress. Construction cost can be considered as the key factor to tell whether a project is successful or not. The cost of any project may be within, under or overrun. Among these cost overrun affects the project progress directly. Since it affects profit of the contractor, financial problems, delay in completion time, compromise on the material quality. Cost overrun can push the particular company to bankruptcy. Therefore various factors influencing the cost overrun must be thoroughly analyzed in order to reduce the cost overrun in such projects without compromising the quality of the project. The need of this research is to recognize the critical elements that lead to cost overrun in such projects.

scholarly journals Hubungan Kualitas Pelayanan terhadap Kepuasaan Pelanggan pada Kantor Perusahaan Daerah Air Minum di Kota Sampit Kabupaten Kotawaringin Timur

2017 ◽  
Vol 3 (2) ◽  
pp. 44-47
Author(s):  
Indah Tri Handayani ◽  
Fitri Marlita
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Correlation Method ◽  
Level Of Satisfaction ◽  
Close Relationship ◽  
Water Companies ◽  
Observation Method ◽  
The Cost ◽  
The Relationship

This study aims to find out and analyze how much the quality of service services relates to the level of satisfaction felt by customers who use the services of Regional Water Companies (PDAMs). The research method used in this study is the observation method, the questionnaire using the Likert scale and the process of determining the sample used is the level of error of 10% as much as 162 samples, the type of research used is associative quantitative that is to find the relationship between service quality and customer satisfaction Testing the hypothesis used is a statistical test with the formula "Product Moment Person". There is a very close relationship between the quality of service to customer satisfaction, from the results of calculations using the product moment person correlation method to get the value of rxy of 0.996 according to the guidelines to provide an interpretation of coefficients the cost is between 0.8-1000. This can be proven that the better or the increased service provided by the PDAM, the higher the level of PDAM customer satisfaction

scholarly journals Hubungan Kepatuhan Prosedur Tetap Perawatan Ulkus Diabetikum dengan Kepuasan Pasien Diabtes Melitus Pengguna BPJS PBI di RSUD Sleman

2016 ◽  
Vol 3 (1) ◽  
pp. 19
Author(s):  
Widuri Widuri ◽  
Dwi Agustiana Sari ◽  
Akhmad Faisal
Keyword(s):  
Diabetes Mellitus ◽  
Patient Satisfaction ◽  
Health Service Delivery ◽  
Diabetic Ulcers ◽  
Is Research ◽  
Level Of Satisfaction ◽  
Quality Health ◽  
The Relationship ◽  
Patient Diabetes

Background: Satisfaction is the degree of one's feelings after comparing the performance or results which felt with expectations. In this case the patient satisfaction as a benchmark the quality of Sleman hospital where the vision and mission is a quality health service delivery. Especially for compliance using SOP, the Sleman hospital is part of the process of achieving Satisfaction Patient Diabetes Mellitus User BPJS PBI at Sleman Hospital. Objective:Knowing the relationship between compliance procedures care diabetic ulcers with satisfaction the patient diabetes mellitus user BPJS PBI at Sleman Hospital. Methods:This research is research non experiment using the design descriptive correlative.This research was at Sleman Hospital, from May to July. With the methods samples being used were a total of sampling and the number of samples in this research is 26 of respondents. Result:Of the 26 respondents there are as many as 23 nurses (88.5%) carry out the action in accordance with procedures still make a high percentage of the level of satisfaction. Conclusions:There is a correlation between compliance procedures care diabetic ulcers with satisfaction the patient diabetes mellitus user BPJS PBI at Sleman Hospital,with the result Asymp.Sig(2-sided)0,001<0,05.

scholarly journals HUBUNGAN KUALITAS PELAYANAN KESEHATAN DENGAN TINGKAT KEPUASAN PASIEN TB PARU YANG MENJALANI PROGRAM PENGOBATAN

2021 ◽  
Vol 3 (1) ◽  
pp. 1-11
Author(s):  
Henny Syapitri ◽  
Johansen Hutajulu ◽  
Novita Aryani ◽  
Frida Liharis Saragih
Keyword(s):  
Health Services ◽  
Treatment Strategy ◽  
Health Care Quality ◽  
Control Program ◽  
Care Quality ◽  
Cross Sectional ◽  
Level Of Satisfaction ◽  
Number Of Patients ◽  
Quality Health

Tuberculosis is still a health problem both in Indonesian and in the world and is the leading cause of death. DOTS strategy is the tuberculosis control program. This program carried out by the health center Helvetia and the expeted number of patients with tuberculosis decreased. Quality of service is a form of activity undertaken by health services such a service, processes, and environment that meet or exceed expectations. The Satisfaction of a judgment given when the patients gets care. This study aims to determine the relationship of quality health Tuberculosis DOTS treatment strategy. The type of research used in this study is an analytic correlation using cross sectional method, samples in this study were patients who underwent Tuberculosis DOTS treatment strategy. The samples of the study was 48 respondents choose by consecutive sampling. Data were analysis of health care quality relationship with the level of satisfaction obtained significant value p = 0,003 and the value of r = 0,423. Then there is a relationship between the quality of health services with the level of satisfaction. It is advisable to further improve nursing services in order to increase the comfort and the health of patient.

scholarly journals Effect of Policy Measures Supporting the Agricultural Sector in Bulgaria After EU Membership

2020 ◽  
pp. 91-104
Keyword(s):  
Rural Areas ◽  
Agricultural Sector ◽  
The European Union ◽  
Eu Membership ◽  
Eu Policies ◽  
Policy Measures ◽  
The Common ◽  
Community Budget ◽  
The Cost

The agricultural sector in Bulgaria has undergone significant changes over the past three decades. In the early 1990s, the land was shattered between small owners. This leads to a drastic decline in revenue and a reduction in productivity per unit area. In recent years, as a part of the Common Agricultural Policy of the European Union (EU), which is one of the most important EU policies, due to its high share in the Community budget – almost 50%, and also to the large territory and the large number of people directly affected by it, the country has implemented a number of measures aimed to support farmers and for land consolidation. They are targeted to supporting various activities and are aiming to improve the quality of production, reducing the cost per unit and improving the overall quality of life of farmers and the population in rural areas as a whole. The main objective of the paper is to evaluate the overall impact of the implementation of policy measures targeted to stimulate the agricultural sector in Bulgaria in last ten years.

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Tabungan Britama Pada Bank BRI Cabang Fatmawati

Liquidity ◽  
2018 ◽  
Vol 1 (1) ◽  
pp. 72-80
Author(s):  
Viva Faronika ◽  
Asriyal Asriyal
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Acceptable Level ◽  
Level Of Service ◽  
Level Of Satisfaction ◽  
Service Policies ◽  
Improve Service Quality ◽  
Relationship Of

If the customer is greater than acceptable level of service, the cutomer is not satisfied. Conversely, if an acceptable level of service greater than the expectations of customers, the customer will be satisfied. This means that if Bank BRI branch Fatmawati can improve service quality to its customer it will affect the level of satisfaction. In this research found evidence that, in terms of the creation of quality services, Bank BRI branch Fatmawati is one of the branches that participate to implement the established policies and service in accordance with the exiting service standard in the banking world. Amount of influence the determination of quality of service policies applied by the Bank BRI branch Fatmawati indicated by r2. r2 value only 45 % and the rest 55 % influenced by other variables not studied. Meanwhile, the variable relationship of service quality to customer satisfaction can be seen from the values r = 0,67. This shows the value of the correlation coefficient between the variables of service quality to customer satisfaction. This means there are strong relationships between the independent variable X (quality of service) to the dependent variable Y (customer satisfaction). Since r = 0,67 (67 %) greater then 50 %.

Tingkat Kepuasan Nasabah Pada Bank Syariah Mandiri Cabang Bogor

2019 ◽  
Vol 4 (2) ◽  
pp. 34
Author(s):  
Priyo Wismantoro ◽  
Fika Dwiyanti
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Competitive Advantage ◽  
Customer Service ◽  
General Level ◽  
Customer Focus ◽  
Quality Improvements ◽  
Level Of Satisfaction

Business banking is a service business based on principles of trust and t5he customer is a major asset. Under conditions of business competition among banks strict bank that has resulted in only a competitive advantage (compatative advantage as well as a competitive advantage) who can reach the highest position in the eyes of cusmers or the public. Competitive advantage can be obtained from the quality of customer servicr, so the focus on customers (customer focus), responsive to the development of customer desires and continuously innovate is an acitivity that can be done to anticipate the cimpetitive conditions. In this case, the bank should always evaluate the quality of service given to customers and is reflected in the level of customer satisfaction obtained. Rate the quality of service branch of bank syariah mandiri bogor whole is still under service, because it still was below expectations, this is evident also that the general level of service is still not meeting customer expectations, because the level of hope (expectation0 the customer is generally higher than the level of performance (perfromance) or perception(perception)customer.        Empathy dimension of service quality dimensions are most critical or have any impact on the most powerful influence on the level of satisfaction. In this case, the willingness og bank syariah mandiri branch bogor provide individual attention in serving its clients is crucial. Empathy dimension attributes inclide individual attention, operational time , personal attention, giving interests, and understand the needs. These attributes is the main priority of service quality improvements are intensive and comprehensive.           Customer service strategy to be implemented by the management of bank syariah mandiri in perspective five dimensioris of service quality(tangibles, realiability,responsiveness, assurance and empathy) looks not optimal. In an effort to provide the best service (service excellence) and focus to the customer(customer focus), then the customer satisfaction can be obatained with significantly improved and the improvement of quality of serivice aspects and impticalions of the strategy need to be consldered

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