Estate agency services. Residential property sales. Specification for the provision of the service

An increasing number of estate agencies are entering the real estate market in South Africa and many are struggling to survive as competition grows stronger. Customer service has become of overriding importance to establish a differential advantage that will ensure long-term survival. This study investigates customer service by estate agencies in the residential property market of South Africa. The results indicate that estate agencies seem to be aware of the importance of providing good customer service and of being service-oriented, but they do not always seem to realise the need to conduct marketing research and test the actual satisfaction of customers with the services provided, leaving a potential gap between what the customer wants and what the estate agency provides.

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RESIDENTIAL PROPERTY SALES BY AUCTION: AN ANALYSIS OF THE SYDNEY RESIDENTIAL SALES MARKET.

10.15396/eres2006_185 ◽

2006 ◽

Keyword(s):

Residential Property ◽

Property Sales

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Behavioural Biases and Information Disclosure Laws Relating to Residential Property Sales: Narrowing the Gap between Existing Laws and Calls for Future Reforms

QUT Law Review ◽

10.5204/qutlr.v9i2.31 ◽

2010 ◽

Vol 9 (2) ◽

Author(s):

Sharon Christensen ◽

William D Duncan ◽

Amanda Stickley

Keyword(s):

Information Disclosure ◽

Residential Property ◽

Disclosure Laws ◽

Property Sales

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Assessing the Influence of Property Tax Delinquency and Foreclosures on Residential Property Sales

Urban Affairs Review ◽

10.1177/1078087416678339 ◽

2016 ◽

Vol 53 (5) ◽

pp. 898-923 ◽

Cited By ~ 1

Author(s):

Deborah A. Carroll ◽

Christopher B. Goodman

Keyword(s):

Central City ◽

Property Tax ◽

Negative Influence ◽

Property Taxes ◽

Residential Property ◽

Negative Consequences ◽

Sale Price ◽

Home Sales ◽

Property Sales ◽

Property Tax Delinquency

We examine the influence of property tax delinquency on the sale price of nearby homes from 2002 to 2013 using more than 46,000 residential property sales in a representative midwestern central city—Milwaukee, Wisconsin. After controlling for a number of property and neighborhood characteristics including nearby foreclosures, we find property tax delinquency has a significant influence on nearby home sales. The relationship is negative; one additional tax delinquent property within 250 m of a home sale is associated with a discounted sale price of 0.79% or approximately $1,085 on average. In addition, the influence of tax delinquent properties on home sale prices diminishes with distance, suggesting blight is the source of the discount. Based on these findings, the negative influence of tax delinquency is likely to be exacerbated in central cities where housing density is greater and delinquency is higher and more persistent than the surrounding suburbs, which has the potential to lead to fiscal distress as property taxes are the primary revenue source for cities. As such, we suggest a two-tiered approach for cities to mitigate the negative consequences of tax delinquency: a combination of policies to eliminate delinquency and also to help homeowners become financially stable.

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International Real Estate Review

International Real Estate Review ◽

10.53383/100094 ◽

2008 ◽

Vol 11 (1) ◽

pp. 128-150

Author(s):

Prince Christian Cruz ◽

Keyword(s):

Property Rights ◽

Transaction Costs ◽

Housing Markets ◽

Urban Slums ◽

Residential Property ◽

Asian Countries ◽

Rapid Urbanization ◽

The World ◽

Property Sales ◽

Using Data

Asia is home to some of the fastest growing cities in the world. As urbanization increases, demand for housing also increases. Well functioning housing markets can minimize problems associated with rapid urbanization such as unaffordable housing and urban slums. This paper explores the different aspects of the residential property sales markets in Asian countries. Using data gathered by the Global Property Guide, transaction costs associated with residential property purchases are analyzed. Housing markets are also examined in terms of tenure, protection of property rights, and openness and transparency. Roundtrip transaction costs for buying properties are high, above 10% in several countries in Asia. High transaction costs and unaffordable housing combined with weak protection of property rights are seen to be conducive to the creation of urban slums.

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