scholarly journals Performance Assessment System to Wastewater Utilities Strategic Planning

Water ◽  
2021 ◽  
Vol 13 (18) ◽  
pp. 2489
Author(s):  
Maria do Céu Almeida ◽  
Rita Salgado Brito ◽  
Catarina Jorge ◽  
Maria Adriana Cardoso

Urban water utilities face growing challenges in compliance with increasingly demanding legislation, tightening budgets, ageing personnel, decreasing infrastructure reliability, increasing operational costs, regulatory pressure, and climate change. Within this context, tracking the alignment of the performance with the mission and strategic objectives of the organization, based on reliable and up-to-date data, is of utmost importance to enable effective and continual improvement management. Organizational performance assessment in the water sector has been a topic of growing attention since the 1990s due to the increase in the role of regulators and tighter legislation. Proactive utilities are incorporating sustainability, resource efficiency, resilience, and continual improvement principles in their practices. Strategic planning provides the road map for management and interconnecting the different areas of the organization. An essential component of strategic management planning is the adoption of a tailored performance assessment system (PAS), allowing a better response to these challenges from the water utility management perspective. This paper presents a novel PAS at the strategic level, which was tested and validated with wastewater utilities, in a co-creation process. The proposed PAS fully adopts the objectives recommended in international standards, with a corresponding set of criteria and metrics, and a validated proposal of reference values for the metrics.

Author(s):  
James H. Kleiger ◽  
Joni L. Mihura

Abstract. In its first 100 years, the Rorschach has been heralded as a valuable method for investigating disturbances in thought organization and reasoning. It has survived periods of intense scrutiny and criticism, as contemporary researchers continued to demonstrate the empirical validity of the Rorschach as a measure of disordered thinking ( Mihura et al., 2013 ). It is fitting to mark the centenary of Rorschach’s “experiment” by summarizing contemporary contributions of the Rorschach Performance Assessment System (R-PAS) and reviewing the empirical and conceptual bases for using the inkblots to assess disordered thinking and communication.


2010 ◽  
Author(s):  
Yifeng Wang ◽  
Amy Cha-Tien Sun ◽  
Jerry A. McNeish ◽  
Thomas A. Dewers ◽  
Teklu Hadgu ◽  
...  

Author(s):  
Hanne Mawhinney

Recent evidence of the adoption of technologically mediated systems of knowledge management as part of the trend to accountability in the Institutions of Higher Education around the world has been widely disseminated in World Bank and UNESCO reports, and the effects of assessment driven accountability on preparation programs extensively debated in scholarly communities. Less scholarly attention has been paid to the institutional effects of the technology enhanced performance assessment evidentiary demands on university programs undergoing review by national accrediting bodies. The lack of scholarly attention is addressed by presenting a case study examining the institutional dynamics of accreditation review experienced by faculty in one department that offered graduate programs leading to certification for education leaders. Drawing from institutional analysis (Scott, 2008a, 2008b) a conceptual framework is established in a discussion of conditions of enactment of the regulative, normative and cognitive facets of the institutional dynamics evident in the implementation ecology of accountability systems. The case study analysis outlines four phases of development of the essential elements of a web-based assessment system, and describes the questions raised by faculty about performance evidence, the assessment of that evidence, and the nature of measures of program outcome effectiveness. Classic theories of organizations fail to fully explain the concerns and questions that were raised by faculty. In contrast, Engeström’s (1999, 2001, 2008) theory of expansive learning grounded in Cultural Historical Activity Theory (CHAT) provides insights into faculty responses to questions raised by the criteria for program review established by the accrediting body. Artifacts of expansive learning evident in the development of a performance assessment system can be viewed as reflecting institutionalization of regulative, normative, and cognitive dimensions of the emergent evaluative state of leadership preparation around the world. Implications are suggested for understanding the development of information technology (IT) enhanced knowledge management systems (KMS).


Author(s):  
Janos L. Grantner ◽  
Aous H. Kurdi ◽  
Mohammed Al-Gailani ◽  
Ikhlas Abdel-Qader ◽  
Robert G. Sawyer ◽  
...  

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