scholarly journals The Efficiency of Cooperation between the Participants in the Supply Chain in the Tourism-Related Branch of Industry in Relation to Client Satisfaction

2019 ◽  
Vol 11 (17) ◽  
pp. 4716 ◽  
Author(s):  
Katarzyna Kozicka ◽  
Sebastian Kot ◽  
I Gede Riana
Keyword(s):  
Supply Chain ◽  
Consumer Satisfaction ◽  
Client Satisfaction ◽  
Related Services ◽  
Specific Product ◽  
Goods And Services ◽  
Statistical Relevance ◽  
Tourism Supply Chain ◽  
Theoretical Considerations

Managing a tourism supply chain is predominantly focused on managing a tourism-specific product that can be perceived as all kinds of goods and services utilized by tourists during their trips. The predominant goal of this article is to empirically identify the level of engagement of entities operating in the tourism-oriented branch of industry concerning the satisfaction of end-customers with the offered tourism-related services and products. Within the scope of this study, the statistical relevance of elements of active cooperation within a tourism-specific supply chain was analyzed. Empirical examinations covered the assessment of the cooperation within the framework of the tourism-oriented supply chain and its impact on consumer satisfaction. A research questionnaire was utilized to meet examination-specific goals. Theoretical considerations and the analysis of branches of industry in relation to the available statistical data showed that tourist-oriented supply chain covers various entities, the engagement of which may have a factual impact on the efficiency of managing the entire chain, as well as on the overall client satisfaction, improving tourism sustainability. The obtained results clearly showed that the examined entities considered the analyzed cooperation aspects to be very important with regard to the supply chain management. Said aspects included the total length of cooperation within the framework of a particular supply chain, which, according to the examined entities, directly translated into the quality of cooperation—to either significant or very significant extent, as well as making it much easier to solve certain problems that were strictly connected with the provision of tourism-oriented services. Yet another aspect of cooperation that was touched upon was the transfer of the so-called know-how between the entities engaged in a given supply chain. As proven by the examination, 70% of the surveyed entities claimed that it was of significant or very significant importance. The last analyzed aspect of cooperation were relations between the supply chain-specific partners and their impact on the satisfaction of end customers. According to over half of the sample (61.54%), decent relations between supply chain participants affected the satisfaction of end customers to a notable extent.

scholarly journals HOUSEHOLD LOGISTICS IN TOURISM SUPPLY CHAIN

2020 ◽  
pp. 67-80
Author(s):  
Snežana Tadić ◽  
◽  
Miloš Veljović ◽  
Keyword(s):  
Supply Chain ◽  
Rural Areas ◽  
Information Flows ◽  
Logistics Systems ◽  
Travel Agencies ◽  
Basic Characteristics ◽  
Tourism Supply Chain ◽  
Efficient Realization

The tourism supply chain (TSC) consists of different participants: suppliers, tour operators and customers; in TSC, numerous physical and information flows to end customers are realized. Efficient realization of flows is enabled by logistics systems and technologies. In this way, logistics contribute to the competitiveness of tourism products. TSC participants can be trade, production, catering, logistics companies, travel agencies, but also households, primarily in rural areas. Households can play a role at all levels of TSC (suppliers of goods, materials and services, tour operators, travel agencies, end customers) and in various forms of tourism, but they play the most important role in rural and agritourism. Logistics is important in the optimization of logistics flows of households in TSC, having in mind imperatives of quality of goods, services, or complete tourism products that they can supply customers with. Therefore, in this paper, the role, significance and basic characteristics of subsystems of household logistics in TSC are analyzed.

Guidelines for Conducting Client Satisfaction Studies

1977 ◽  
Vol 8 (2) ◽  
pp. 107-114 ◽  
Author(s):  
Daniel W. Cook
Keyword(s):  
Consumer Satisfaction ◽  
Client Satisfaction ◽  
Rehabilitation Services ◽  
State Agencies ◽  
Rehabilitation Process ◽  
Traditional Assessment ◽  
Current State ◽  
Methodological Problems ◽  
Assessment Procedures

Traditional assessment of the effectiveness of the rehabilitation process has focused on such outcome variables as client economic gain and number of cases closed as rehabilitated. Recent Federal legislation has mandated that provisions for assessing the quality of rehabilitation services and outcomes be incorporated into agency evaluations. A useful adjunct to the more traditional measurement of agency outcome is the assessment of consumer satisfaction with rehabilitation services. The purpose of this presentation is to review the current state-of-the-art in the assessment of consumer satisfaction with services, to evaluate the available research on client satisfaction with rehabilitation services, and to discuss how such assessment procedures might be improved. Particular attention is given to consumer satisfaction techniques currently being used by state agencies and methodological problems in assessing consumer satisfaction. Recommendations for conducting client satisfaction studies are given.

scholarly journals Sustainable Tourism Supply Chain and ICT Role in Sustainable Consumption and Production Hospitality

2020 ◽  
Author(s):  
Pallikkara Viswanathan
Keyword(s):  
Supply Chain ◽  
Value Chain ◽  
Sustainable Consumption ◽  
Tourism Industry ◽  
Complete Evaluation ◽  
Adequate Treatment ◽  
Goods And Services ◽  
Sustainable Performance ◽  
Treatment Facilities ◽  
Tourism Supply Chain

In the supply chain, the importance of having tourism is that all the components are resolved to generate revenue, cash, facts, and reliability among the consumer’s customers in the supply chain. The supply chain comprises suppliers of goods, and services that go into the delivery of tourism providing the consumers, and this also includes the tour operators, the agents, the various supporters, suppliers, ground handlers, accommodation providers in the tourism industry connected with the supply chain. Tourism supply chain has many components, (as they are called components in manufacturing) which include accommodation, transport, excursion, restaurants, handicrafts, food preparers, waste disposal, and the infrastructure that support tourism, to destinations where they are required. Tourism like all supply chains operates through business to business, and is applied to deliver sustainable performance improvement, in which management plays an important role, with good financial performance in the supply chain. In supply chain the much use of consumable goods have bought in reduction, reuse, re-cycle, approach, with good services, green disposal in the destination required, improve waste management, tourism development facilities, as they have been compelled to have adequate treatment facilities, with the concept for disposal solid, wet waste, re-cycle, water facilities for washable purposes, to give full prevention, protection in tourism supply chain. In supply chain the objective of the study is to analyze the association between supply chain management of tourism industry, from the context of various other industries, consider the strategic importance in supply chain, sharing with the partnership for information, with the sharing of the quality of information, which coincide with some of the unique key factors in tourism industry. A tourism supply chain can be identified upon analyzing the contribution of participants in the value chain, while supply chain in tourism which can be defined as complete evaluation for several reasons of performances, for considering the importance in tourism chain, as unit of performance, tourism can be characterized based on the potential of the tourism organization, the attraction within the location, as tourism chain is unique, in parlance to beauty, considering interaction between different industries. To maintain and manage such uniqueness, and prepare characteristics, each tourism supply chain may need different approval, and analysis in the tourism supply chain.

Analisis Benchmarking Terhadap Kinerja Perusahaan Kontraktor Di Dinas Pupr Kota Blitar

REVITALISASI ◽  
2020 ◽  
Vol 8 (1) ◽  
pp. 56
Author(s):  
Dessy Kusuma Wardani ◽  
Edy Swasono
Keyword(s):  
Consumer Satisfaction ◽  
Success Factors ◽  
Successful Implementation ◽  
Company Performance ◽  
Community Satisfaction ◽  
Construction Work ◽  
Acquisition Rate ◽  
One Year ◽  
Construction Product

This study aims to identify the dominant factors of the successful implementation of benchmarking on the performance of contracting companies and test the significance of the application of benchmarking on the performance of contracting companies. The research sample was saturated samples of 65 qualified contractor companies. The method and type of research used were correlational methods of multiple regression analysis using SPPS. The results of the study concluded that 1.Benchmarking significantly influences the performance of contracting companies in the Blitar City DPUPR; 1. The ranking of success factors for the Blitar City contractor companies in the process of implementing benchmarking (1) planning, (2) data collection, (3) acception and action and (4) analysis; 2.Benchmarking has proven to significantly improve company performance as measured by increasing (1) Corporate Finance (2) Company productivity, (3) DPUPR Consumer Satisfaction, (4) Community Satisfaction, (5) Quality of the company's construction technical personnel, (6) Satisfaction employee work, (7) Project acquisition rate in one year, (8) Effective completion of construction work, (9) Construction product quality.

Perilaku Birokrat Dalam Pelayanan Publik Di Distrik Asologaima Kabupaten Jayawijaya

2020 ◽  
Vol 12 (2) ◽  
pp. 93-100
Author(s):  
Yoel Tabuni
Keyword(s):  
Consumer Satisfaction ◽  
Rapid Development ◽  
Main Task ◽  
Government Administration ◽  
Following Instructions ◽  
District Government ◽  
The Times ◽  
Rule Governance ◽  
Descriptive Method

In line with the rapid development of the times and the increasingly complex problems faced by the state, there has also been a development in government administration which has been marked by a shift in the paradigm of governance from Rule Governance. This situation makes the bureaucracy rigid, in an environment that is only limited to flowing the instructions or following instructions. The district government in an Asologaima District has the main task of carrying out part of the authority delegated by the district head in the fields of government, economy, and development, society, peace, and order as well as coordination.The method is sed is descriptive method. Bureaucrats as providers of public services must be able to provide quality services, the quality of service of bureaucrats to society is closely related to customer satisfaction or consumer satisfaction as the recipient of the service itself.

Client characteristics and satisfaction with the quality of primary health-care services in Calabar, Nigeria

2020 ◽  
Vol 3 ◽  
pp. 1-8
Author(s):  
H. C. Okeke ◽  
P. Bassey ◽  
O. A. Oduwole ◽  
A. Adindu
Keyword(s):  
Health Care ◽  
Primary Health Care ◽  
Health Care Providers ◽  
Client Satisfaction ◽  
Demographic Characteristics ◽  
Care Providers ◽  
Client Characteristics ◽  
Study Objective ◽  
Primary Health

Different mix of clients visit primary health care (PHC) facilities, and the quality of services is critical even in rural communities. The study objective was to determine the relationship between socio-demographic characteristics and client satisfaction with the quality of PHC services in Calabar Municipality, Cross River State, Nigeria. Specifically to describe aspects of the health facilities that affect client satisfaction; determine the health-care providers’ attitude that influences client satisfaction; and determine the socio-demographic characteristics that influence client satisfaction with PHC services. A cross-sectional survey was adopted. Ten PHCs and 500 clients utilizing services in PHC centers in Calabar Municipality were randomly selected. Clients overall satisfaction with PHC services was high (80.8%). Divorced clients were less (75.0%) satisfied than the singles and the married counterparts (81%), respectively. Clients that were more literate as well as those with higher income were less satisfied, 68.0% and 50.0%, respectively, compared to the less educated and lower-income clients, 92.0% and 85.0% respectively. These differences in satisfaction were statistically significant (P = 0.001). Hence, it was shown that client characteristics such as income and literacy level show a significant negative relationship with the clients satisfaction with the quality of PHC services in Calabar Municipality.

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