scholarly journals A New Model to Identify the Reliability and Trust of Internet Banking Users Using Fuzzy Theory and Data-Mining

Mathematics ◽  
2021 ◽  
Vol 9 (9) ◽  
pp. 916
Author(s):  
Hamid Bekamiri ◽  
Seyedeh Fatemeh Ghasempour Ganji ◽  
Biagio Simonetti ◽  
Seyed Amin Hosseini Seno
Keyword(s):  
Data Mining ◽  
Data Exchange ◽  
Fuzzy Theory ◽  
Banking System ◽  
Internet Banking ◽  
Customer Behavior ◽  
Behavioral Models ◽  
Internet Bank ◽  
Knowledge Based ◽  
One Year

As a result of changes in approach from traditional to virtual banking system, security in data exchange has become more important; thus, it seems essentially necessary to present a pattern based on smart models in order to reduce fraud in this field. A new algorithm has been provided in this article to improve security and to specify the limits of giving special services to Internet banking users in order to pave appropriate ground for virtual banking. In addition to identifying behavioral models of customers, this algorithm compares the behaviors of any customer with this model and finally computes the rate of trust in customer’s behavior. The hybrid data-mining and knowledge based structure has been adapted in this algorithm according to fuzzy systems. In this research, qualitative data was gathered from interviews with banking experts, analyzed by Expert Choice to identify the most important variables of customer behavior analysis, and to analyze customer behavior and customer bank Internet transaction data for a period of one year by MATLAB and Clementine. The results of this survey indicate that the potential of the given structure to recognize the rate of trust in Internet bank user’s behavior might be at reasonable level for experts in this area.

scholarly journals Analysis on Insurance Policy and Related Customer Behavior using Data Mining Technique

2016 ◽  
Vol 139 (6) ◽  
pp. 46-47
Author(s):  
M. Ashrafa ◽  
D. Asha ◽  
D. Radha ◽  
M. Sangeetha ◽  
R. Jayaparvathy
Keyword(s):  
Data Mining ◽  
Customer Behavior ◽  
Insurance Policy ◽  
Data Mining Technique ◽  
Mining Technique ◽  
Using Data

scholarly journals Failure prediction of e-banking application system using adaptive neuro fuzzy inference system (ANFIS)

2019 ◽  
Vol 9 (1) ◽  
pp. 667 ◽  
Author(s):  
Yuwono Abdillah ◽  
Suharjito Suharjito
Keyword(s):  
Network Performance ◽  
Fuzzy Inference ◽  
Response Times ◽  
Banking System ◽  
Internet Banking ◽  
Inference System ◽  
Banking Service ◽  
Neuro Fuzzy ◽  
Fuzzy C Means Clustering ◽  
Operation Unit

Problems often faced by IT operation unit is the difficulty in determining the cause of the failure of an incident such as slowing access to the internet banking url, non-functioning of some features of m-banking or even the cessation of the entire e-banking service. The proposed method to modify ANFIS with Fuzzy C-Means Clustering (FCM) approach is applied to detect four typical kinds of faults that may happen in the e-banking system, which are application response times, transaction per second, server utilization and network performance. Input data is obtained from the e-banking monitoring results throughout 2017 that become data training and data testing. The study shows that an ANFIS modeling with FCM optimized input has a RMSE 0.006 and  increased accuracy by 1.27% compared to ANFIS without FCM optimization.

scholarly journals Knowledge-based Data Mining Using Semantic Web

IERI Procedia ◽  
2014 ◽  
Vol 7 ◽  
pp. 113-119 ◽  
Author(s):  
Sumaiya Kabir ◽  
Shamim Ripon ◽  
Mamunur Rahman ◽  
Tanjim Rahman
Keyword(s):  
Data Mining ◽  
Semantic Web ◽  
Knowledge Based

The Behavior Intention of Tunisian Banks' Customers on using Internet Banking

2014 ◽  
pp. 818-831
Author(s):  
Lanouar Charfeddine ◽  
Wadie Nasri
Keyword(s):  
Structural Equation ◽  
Banking System ◽  
Internet Banking ◽  
Security And Privacy ◽  
Factors Affecting ◽  
Behavior Intention ◽  
Confirmatory Factor ◽  
Acceptance Model ◽  
Internet Banking System ◽  
Use Of Internet

This paper examines empirically the factors affecting the adoption of internet banking in Tunisia using the Theory of Acceptance Model (TAM) and the Theory of Planned Behavior (TPB). Security and privacy construct were selected as additional factors because of their potent influence on the use of internet banking system. For this purpose, a Structural Equation Modelling (SEM) is employed to examine the inter-correlations among the seven proposed constructs. A survey involving a total of 284 respondents is conducted and confirmatory factor analysis used to determine the measurement efficacies. This study confirms the appropriateness of TAM, TPB, and the security and privacy construct in predicting intention to use internet banking in a Tunisian banking environment. This research reveals that TAM and TPB could be used to provide a solid theoretical foundation of internet banking in Tunisian acceptance case. The study contributes to the literature of internet banking in Tunisia.

Quantifying Factors Influencing the Adoption of Internet Banking Services in Greece

2011 ◽  
pp. 24-37
Author(s):  
M. Makris ◽  
V. Koumaras ◽  
H. Koumaras ◽  
A. Konstantopoulou ◽  
S. Konidis ◽  
...  
Keyword(s):  
Banking System ◽  
Internet Banking ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
The Internet ◽  
Banking Services ◽  
Business Partners ◽  
Electronic Transactions ◽  
Internet Banking System ◽  
Internet Banking Services

A growing phenomenon in the Internet is the rising exploitation of sophisticated security means (e.g. cryptography, digital signatures etc.) toward the development of novel commerce services for providing electronic transactions, collaborating with business partners or serving customers, regardless of geographical and time limitations. This paper discusses, presents and elaborates on the various factors that affect the adaption of Internet banking services in Greece. In particular, it deals with the factors that have been developed within the framework of providing e-banking services over an insecure shared medium like the Internet and affect the Internet Banking customer acceptance. A factor analysis is performed based on the gathered results provided by customer-questionnaires of ALPHA Bank branch in Greece in order to quantify the various parameters that affect the use of an Internet Banking System. The findings of the analysis show that despite the fact that Internet Banking in Greece is steadily increasing its penetration, factors like security, ease of use and perceived usefulness of a system play a major role on the final decision of the customer to adopt an Internet Banking System.

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