scholarly journals Improving RE-SWOT Analysis with Sentiment Classification: A Case Study of Travel Agencies

2021 ◽  
Vol 13 (9) ◽  
pp. 226
Author(s):  
Shu-Fen Tu ◽  
Ching-Sheng Hsu ◽  
Yu-Tzu Lu

Nowadays, many companies collect online user reviews to determine how users evaluate their products. Dalpiaz and Parente proposed the RE-SWOT method to automatically generate a SWOT matrix based on online user reviews. The SWOT matrix is an important basis for a company to perform competitive analysis; therefore, RE-SWOT is a very helpful tool for organizations. Dalpiaz and Parente calculated feature performance scores based on user reviews and ratings to generate the SWOT matrix. However, the authors did not propose a solution for situations when user ratings are not available. Unfortunately, it is not uncommon for forums to only have user reviews but no user ratings. In this paper, sentiment analysis is used to deal with the situation where user ratings are not available. We also use KKday, a start-up online travel agency in Taiwan as an example to demonstrate how to use the proposed method to build a SWOT matrix.

2019 ◽  
Vol 10 (2) ◽  
pp. 123
Author(s):  
Winona Almira ◽  
Wiguna Alodia Alodia

The travel industry in Indonesia is still very attractive, especially when considering the large population of Indonesia and the growing value trend of the travel market. However, the development of information technology and the internet has had an impact on the proliferation of Online Travel Agencies (OTA), resulting in high levels of competition in the travel industry. Traditional travel companies must continue to innovate to maintain their presence in the competition. This research was conducted to analyze the competitive conditions of the travel industry in Indonesia, a case study at Airlangga Travel company. The research method uses Porter and SWOT analysis. The results of the study are recommendations for differentiation strategies for Airlangga Travel in order to survive in the intense competition of the travel business


2020 ◽  
Vol 4 (2) ◽  
pp. 8-19
Author(s):  
Oumniya Amrani ◽  
Amal Najab

Launched two and a half years ago, the model of Islamic banking adopted by Morocco consists of five banks and three windows. This paper aims to present an exploratory case study of the performance of the eight actors of Morocco participative banking. The study reveals an increase of Murabaha funding and deposits while the total net profit remains negative (MAD -420 million) mainly due to the start-up costs absorbing an enormous amount of resources. Presented in a SWOT Analysis, the study’s results confirm that the sector is facing many difficulties and gaps that negatively affect the business especially the incomplete participative financial ecosystem. Then, the paper presents a benchmark study of Turkey’s participation in banking. Findings show that the financial ecosystem in Turkey is much more developed compared to Morocco. Consequently, this situation favored the rise of the five operational participation banks whose asset growth rate reached 99%, between 2014 and 2018, and recorded positive net profits which exceeded TL 2 billion. Nevertheless, both Morocco and Turkey participation banks are still too young and can make headway only if the regulators and the operators properly address the challenges which hamper their development. JEL Classification: G21, 057.  


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