scholarly journals Analysis of the Weights of Service Quality Indicators for Drone Filming and Photography by the Fuzzy Analytic Network Process

2019 ◽  
Vol 9 (6) ◽  
pp. 1236
Author(s):  
Chun-Chu Liu ◽  
Jwu-Jenq Chen
Keyword(s):  
Service Quality ◽  
Quality Indicators ◽  
Geometric Mean ◽  
Real Life ◽  
Analytic Network Process ◽  
Aggregation Method ◽  
Important Research Topic ◽  
Network Process ◽  
Fuzzy Analytic Network Process

The service of drone filming and photography has been getting more and more popular. However, the service provider does not have enough information about service quality indicators and its weights. Analyzing the weights of service quality indicators by the Fuzzy Analytic Network Process (FANP) combined with Similarity Aggregation Method (SAM) is an important research topic. Therefore, in order to solve this real life problem, based on the SERVQUAL scale, this research analyzes the weights and the rankings from a comprehensive consensus by FANP combined with geometric mean and SAM, and then compares the differences between them. The results reveal that both the comprehensive consensus of experts’ opinions deemed that the most important dimension and indicator are reliability and “Employees are professional and get adequate support to do their jobs well.” The 2nd to 4th indicators from a comprehensive consensus of experts’ opinions are the same but the order is different. They are: “Drone service team’s employees give custom personal attention,” “Drone service team has up-to-date equipment,” and “Drone service team provides service legally, safely, and reliably.” The findings of the research reveal the weights of dimensions and indicators and help us to keep good service quality of filming and photography by drone.

scholarly journals A Model for Assessing the Service Quality of University Library Websites

2013 ◽  
Vol 2013 ◽  
pp. 1-9 ◽  
Author(s):  
Chung-Min Wu ◽  
Ching-Lin Hsieh ◽  
Kuei-Lun Chang
Keyword(s):  
Service Quality ◽  
University Students ◽  
Information Quality ◽  
Analytic Network Process ◽  
University Library ◽  
Fuzzy Delphi ◽  
Priority Weights ◽  
Network Process ◽  
Library Websites

Evaluating the e-service quality is essential to organizations. The future of e-libraries has a vital place in universities. Libraries need to use websites as means to provide access to information resources, news and events. The importance of assessing e-service quality of libraries is significant. Previous researchers have developed many methods for assessing e-service quality. However, most of them only focus on the independent hierarchical structure. In this paper, we would like to figure out the criteria for assessing the service quality of library websites from university students’ viewpoints. According to interdependent criteria, the analytic network process (ANP) approach is employed to (i) generate the priority weights of each criterion; (ii) measure the service quality of university library websites. 12 web-based service criteria are identified according to 3144 university students’ viewpoints based on fuzzy Delphi method. On the basis of past studies, we divide 12 criteria into 3 perspectives, namely, system, efficiency, and information quality to measure the service quality of university library websites. On the basis of 3 perspectives and 12 important criteria, service quality of university library websites could be measured more effectively. Moreover, the practical application to measure the service quality of the old and new versions of one university library website presented in Section 5 is generic and also suitable to be exploited for Taiwanese universities.

scholarly journals A Hybrid Fuzzy Analytic Network Process Approach to the New Product Development Selection Problem

2014 ◽  
Vol 2014 ◽  
pp. 1-13 ◽  
Author(s):  
Chiuh-Cheng Chyu ◽  
Ying-Chieh Fang
Keyword(s):  
Product Development ◽  
New Product Development ◽  
Real Life ◽  
New Product ◽  
Analytic Network Process ◽  
Selection Problem ◽  
Fuzzy Dematel ◽  
Proposed Model ◽  
Network Process ◽  
Fuzzy Analytic Network Process

New product development selection is a complex decision-making process. To uphold their competence in competitive business environments, enterprises are required to continuously introduce novel products into markets. This paper presents a fuzzy analytic network process (FANP) for solving the product development selection problem. The fuzzy set theory is adopted to represent ambiguities and vagueness involved in each expert’s judgment. In the proposed model, the fuzzy Kano method and fuzzy DEMATEL are employed to filter criteria and establish interactions among the criteria, whereas the SAM is applied to aggregate experts’ opinions. Unlike the commonly used top-down relation-structuring approach, the proposed FANP first identifies the interdependence among the criteria and then the identified relationships are mapped to the clusters. This approach is more realistic, since the inner and outer relationships between criteria are simultaneously considered to establish the relationships among clusters. The proposed model is illustrated through a real life example, with a comparative analysis using modified TOPSIS and gray relation analysis in the synthesizing phase. The concluded results were approved by the case company. The proposed methodology not only is useful in the case study, but also can be generally applied in other similar decision situations.

A Framework for Assessing Websites Quality

2018 ◽  
pp. 248-272 ◽  
Author(s):  
Ahad Zare Ravasan ◽  
Mohammad Amin Zare
Keyword(s):  
Quality Assessment ◽  
Analytic Network Process ◽  
Easy Access ◽  
Operational Costs ◽  
Proposed Model ◽  
Systems Quality ◽  
Network Process ◽  
The Government ◽  
Fuzzy Analytic Network Process

E-government has provided the state-run sector with numerous opportunities to offer a variety of online services to citizens and businesses through websites. These websites have been launched in order to provide easy access to government services, boost the efficacy of the government-run sector and reduce operational costs. Given the point that many of these websites have gradually been developed and have scarcely been standardized to meet the requirements of site visitors, it is necessary to develop models for quality assessment of such websites. In this study, an information systems quality assessment (ISQA) based method along with fuzzy analytic network process (ANP) has been exploited to assess the quality of governmental websites. In order to validate the proposed model, it is applied to portals in six Iranian free trade zones. Finally, the assessment results are discussed.

Ứng dụng Fuzzy Analytic Network Process và Goal Programming trong lựa chọn nhà cung ứng xanh

2017 ◽  
Vol 50 ◽  
pp. 50
Author(s):  
Trần Thị Nhật Hồng ◽  
Trần Thị Mỹ Dung ◽  
Huỳnh Tấn Phong ◽  
Lê Thị Diễm Phương ◽  
Trương Hoàng Thơ
Keyword(s):  
Goal Programming ◽  
Analytic Network Process ◽  
Network Process ◽  
Fuzzy Analytic Network Process
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