Proficiency Testing: How You Know It's Right

The Synergist ◽  
2008 ◽  
Vol 19 (7) ◽  
pp. 42
Author(s):  
James A. Kenny
Keyword(s):  
Proficiency Testing

Customer Experience Maturity Models – Improving the Business Results

2018 ◽  
Vol 6 (7) ◽  
pp. 228
Author(s):  
Maria Enescu ◽  
Marian Enescu
Keyword(s):  
Case Studies ◽  
Proficiency Testing ◽  
Customer Experience ◽  
Digital Tools ◽  
Maturity Models ◽  
Business Results ◽  
Competency Evaluation

Customer experience maturity of any organization is important for its business results. This paper describes two kinds of maturity models, one based on competency evaluation of the employees on customer’s best applied practices, and the second on maturity of using digital tools to increase the customer good experience when working with the company. These approaches are useful when discuss the performance of enterprises providing products or services in the age of customer. The included case studies show the applicability of the procedures and open a way to be extended for proficiency testing workshops (for similar business) or in ranking the enterprises from the viewpoint of customer experience maturity.

A Rapid Method for Determination of Buprenorphine and Norbuprenorphine in Urine by UPLC-MS/MS

2020 ◽  
Vol 16 ◽  
Author(s):  
Aykut Kul ◽  
Murat Ozdemir ◽  
Selma Ozilhan ◽  
Olcay Sagirli
Keyword(s):  
Forensic Science ◽  
Rapid Method ◽  
Proficiency Testing ◽  
Mass Spectrometer ◽  
Illicit Market ◽  
Analysis Methods ◽  
Accuracy And Precision ◽  
Lower Limits

Background: Buprenorphine is quite common in the illicit market. Buprenorphine-containing drugs abuse is frequently encountered in patients. The analysis methods used to determine the abuse of buprenorphine and norbuprenorphine are important for forensic science. Buprenorphine is metabolized to norbuprenorphine by the liver. Objective: Therefore, the determination of buprenorphine and norbuprenorphine in urine is one of the methods to determine the abuse of buprenorphine. Methods: In this study, we have developed a precise, simple, and rapid ultra-performance liquid chromatographytandem mass spectrometer method for the determination of buprenorphine and norbuprenorphine simultaneously. Results: The developed method was validated in terms of selectivity and linearity, which was in the range of 9–1800 ng/mL for both buprenorphine and norbuprenorphine. The intra-assay and inter-assay accuracy and precision were found within acceptable limits of the EMA guideline. Lower limits of quantitation were 9 ng/mL for both buprenorphine and norbuprenorphine. Conclusion: The developed method was successfully applied for the determination of both analytes in the proficiency testing samples.

scholarly journals Proficiency Testing for Determination of Cadmium and Major Inorganic Constituents in Milled Rice Flour

2008 ◽  
Vol 57 (6) ◽  
pp. 427-437 ◽  
Author(s):  
Kumiko Shindoh ◽  
Yoshiki Tsukakoshi ◽  
Shigehiro Naito ◽  
Kazumi Inagaki ◽  
Takashi Yarita ◽  
...  
Keyword(s):  
Proficiency Testing ◽  
Rice Flour ◽  
Milled Rice ◽  
Inorganic Constituents
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