scholarly journals SERVQUAL Model Based Evaluation Analysis of Railway Passenger Transport Service Quality in China

2019 ◽  
Vol 1 (1) ◽  
pp. 17-24
Author(s):  
Huiwei Niu ◽  
Jiao Yao ◽  
Jing Zhao ◽  
Jin Wang
Keyword(s):  
Service Quality ◽  
Passenger Transport ◽  
Transport Service ◽  
Model Based ◽  
Railway Passenger Transport ◽  
Railway Passenger

scholarly journals Analysis on Improving the Quality of Railway Passenger Transport Service

2018 ◽  
Vol 1 (1) ◽  
Author(s):  
Lihua Peng ◽  
Xinming Song ◽  
Yuxue Yang
Keyword(s):  
Quality Management ◽  
Service Quality ◽  
Market Competition ◽  
Quality Standards ◽  
Passenger Transport ◽  
Transport Service ◽  
Service Quality Management ◽  
Railway Passenger Transport ◽  
Railway Passenger

ABSTRACT It is an opportunity and a challenge for the railway passenger transport in China to serve the railway. In order to gain a firm foothold in the increasingly fierce market competition, the most important thing is to strengthen the passenger service quality management. This paper analyzes the current situation of railway passenger service quality, points out the difficulties and problems in the current railway passenger service, puts forward the main measures to improve the quality of railway passenger service, such as innovative service concept, ensure the quality of equipment, integrate passenger quality standards, Quality of passenger services.

scholarly journals Methodical Manual for a Set of Transport Regulations in Railway Passenger Transport

2020 ◽  
Vol 11 (1) ◽  
pp. 13-24 ◽  
Author(s):  
Lenka Černá ◽  
Vladislav Zitrický ◽  
Borna Abramović
Keyword(s):  
Fundamental Rights ◽  
The European Union ◽  
Passenger Transport ◽  
Transport Service ◽  
Rail Network ◽  
Accessible Information ◽  
Railway Passenger Transport ◽  
Minimum Requirements ◽  
Actual Creation ◽  
Railway Passenger

AbstractThe European Union is the first and only region worldwide where passengers have comprehensive and integrated fundamental rights on all modes of transport. The rights are based on the principles of non-discrimination, accurate, timely and accessible information as well as prompt and adequate assistance. There is also a specific code of transport regulating conditions under which a carrier transports persons, baggage, animals and goods on the rail network. The actual creation of such transport regulations should follow from a certain methodology. Thus, the paper´s objective is to propose methodical procedures that would be related to a set of regulations in railway passenger transport. The manual proposed will respect relevant legislation, which determines minimum requirements for developing transport regulations, and obligations of carriers as well. As the code of transport is part of public proposals for concluding transport contracts of the carriage of passengers, the methodical manual will contribute to making regulations in passenger transport to be better suited to practical requirements. In general, it may be argued that the manual will ensure establishing transport regulations which will be concise, clear, comprehensible, and which, in particular, will comply with the legislation and requirements of the transport service ordering party. It should therefore contain certain points to be followed when developing transport rules.

scholarly journals Fuzzy-Bayesian-network-based Safety Risk Analysis in Railway Passenger Transport

2018 ◽  
Vol 46 (3) ◽  
pp. 135-141 ◽  
Author(s):  
Dongye Sun ◽  
Yuanhua Jia ◽  
Yang Yang ◽  
Huanan Li ◽  
Liping Zhao
Keyword(s):  
Bayesian Network ◽  
Safety Management ◽  
Group Decision ◽  
Control Strategies ◽  
Passenger Transport ◽  
Safety Risk ◽  
Passenger Safety ◽  
Railway Passenger Transport ◽  
Transport Safety ◽  
Railway Passenger

This study presents a fuzzy Bayesian network (FBN) method to analyze the influence on the safety risk of railway passenger transport applying different risk control strategies. Based on the fuzzy probability of the basic event determined by the expert group decision method, the proposed FBN method can reasonably predict the probability of railway passenger safety risk. It is also proven that control the risk in the safety management of railway passenger transport will be the most effective way to reduce the risk probability of the railway passenger transport safety.

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