SERVICE QUALITY INDICATORS IN MODELS AT RAILWAY PASSENGER TRANSPORT: A BRIEF LITERATURE REVIEW

2019 ◽  
Keyword(s):  
Literature Review ◽  
Service Quality ◽  
Quality Indicators ◽  
Passenger Transport ◽  
Railway Passenger Transport ◽  
Railway Passenger

scholarly journals Analysis on Improving the Quality of Railway Passenger Transport Service

2018 ◽  
Vol 1 (1) ◽  
Author(s):  
Lihua Peng ◽  
Xinming Song ◽  
Yuxue Yang
Keyword(s):  
Quality Management ◽  
Service Quality ◽  
Market Competition ◽  
Quality Standards ◽  
Passenger Transport ◽  
Transport Service ◽  
Service Quality Management ◽  
Railway Passenger Transport ◽  
Railway Passenger

ABSTRACT It is an opportunity and a challenge for the railway passenger transport in China to serve the railway. In order to gain a firm foothold in the increasingly fierce market competition, the most important thing is to strengthen the passenger service quality management. This paper analyzes the current situation of railway passenger service quality, points out the difficulties and problems in the current railway passenger service, puts forward the main measures to improve the quality of railway passenger service, such as innovative service concept, ensure the quality of equipment, integrate passenger quality standards, Quality of passenger services.

scholarly journals Fuzzy-Bayesian-network-based Safety Risk Analysis in Railway Passenger Transport

2018 ◽  
Vol 46 (3) ◽  
pp. 135-141 ◽  
Author(s):  
Dongye Sun ◽  
Yuanhua Jia ◽  
Yang Yang ◽  
Huanan Li ◽  
Liping Zhao
Keyword(s):  
Bayesian Network ◽  
Safety Management ◽  
Group Decision ◽  
Control Strategies ◽  
Passenger Transport ◽  
Safety Risk ◽  
Passenger Safety ◽  
Railway Passenger Transport ◽  
Transport Safety ◽  
Railway Passenger

This study presents a fuzzy Bayesian network (FBN) method to analyze the influence on the safety risk of railway passenger transport applying different risk control strategies. Based on the fuzzy probability of the basic event determined by the expert group decision method, the proposed FBN method can reasonably predict the probability of railway passenger safety risk. It is also proven that control the risk in the safety management of railway passenger transport will be the most effective way to reduce the risk probability of the railway passenger transport safety.

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