scholarly journals Factors affecting customer satisfaction and loyalty: A case study in Ben Tre

2019 ◽  
Vol 2 (3) ◽  
pp. 5-18
Author(s):  
Nguyen Van Si ◽  
Nguyen Viet Bang
Keyword(s):  
Service Quality ◽  
Quantitative Methods ◽  
Local Food ◽  
Small Sample Size ◽  
Sampling Technique ◽  
Small Sample ◽  
Factors Affecting ◽  
Cultural Contact ◽  
Qualitative And Quantitative Methods ◽  
Tourist Satisfaction

The paper defines and measures key factors affecting Homestay tourist loyalty in Ben Tre using qualitative and quantitative methods, in which the qualitative research is carried out through focus group discussions with 10 tourists and the other through direct interviews with 294 tourists in Ben Tre Province, Vietnam. The results show that: (i) tourist loyalty is affected by tourist satisfaction, Homestay service quality, cultural contact, tourist satisfaction, and local food; and (ii) tourist satisfaction is affected by Homestay service quality, cultural contact, and local food. However, the research has certain limitations, namely small sample size of 294 tourists and convenient sampling technique through direct interviews with respondents who are using Homestay service in Ben Tre.

Factors Affecting Loan Repayment Performance of Microfinance Institution Borrowers

2019 ◽  
Vol 8 (2) ◽  
pp. 27-43
Author(s):  
Akalewold Fedilu Mohammed ◽  
Mesfin Hirpato Wobe
Keyword(s):  
Random Sampling ◽  
Quantitative Methods ◽  
Secondary Data ◽  
Sampling Technique ◽  
Loan Repayment ◽  
Factors Affecting ◽  
Qualitative And Quantitative ◽  
Qualitative And Quantitative Methods ◽  
Microfinance Institution ◽  
Major Factors

This study investigated the factors that affect the loan repayment performance of Omo Microfinance Institution borrowers at Wondo Genet Woreda, Ethiopia. Both primary and secondary data were used in the study. The required data were collected from 225 borrowers of Omo Microfinance. Respondents were selected by a stratified random sampling technique. Both qualitative and quantitative methods of analysis were used. The findings of the study revealed that 44.9% of borrowers in the study area did not repay the amount of money they borrowed as per credit schedules. The major factors that affect the loan repayment performance of borrowers were their sex, educational level, family size, borrowing experience, timelines of loan, repayment period and advisory visit.

scholarly journals Persepsi Konsumen Terhadap Pembelian Pangan Lokal Kupu (Studi Kasus Pada Industri Rumah Tangga Griya Jawau Melin Kelurahan Bukit Tunggal Kecamatan Jekan Raya Kota Palangka Raya)

2021 ◽  
Vol 1 (1) ◽  
pp. 17-26
Author(s):  
Dina Graselita Putri ◽  
Emmy Uthanya Antang ◽  
Tri Yuliana Eka Sinta
Keyword(s):  
Quantitative Methods ◽  
Local Food ◽  
Sampling Technique ◽  
Taste Quality ◽  
Consumer Perceptions ◽  
Average Score ◽  
Qualitative And Quantitative ◽  
Qualitative And Quantitative Methods ◽  
Convenience Sampling

This study aims to: (1) to know the consumer's characteristics of local food kupu (made of cassava), and (2) to know consumer perceptions of local food kupu. This research was a case study at the Home Industry "Griya Jawau Melin". The number of samples was 35 respondents, which has been specified with a convenience sampling technique. The research was designed both qualitative and quantitative methods, Data were collected through interviews with a questionnaire guide, and data were analyzed descriptively and using a Likert Scale.   These results indicate that kupu consumers have varied characteristics, including gender, age, ethnic, education, occupation, and income. Consumers' perceptions of local food kupu which consist of variables i.e. taste, quality, price, sosial, and culture, are considered good with a score of 3203 and an average score of 79.58. The variable that gives the highest score was a culture with an average score of 84.57, followed by sosial variables (average score 81.94), quality variable (average score 81.55), price variable (average score 77, 90), and lastly, the taste score with an average of 69.43. These results indicate that the most influencing purchases are cultural and sosial faktors, the taste faktor being the last variable influencing the purchase of Kupu after the quality and price variables.

scholarly journals The Symbiotic Mutualism between Co-Creation and Entrepreneurship

2021 ◽  
Vol 13 (11) ◽  
pp. 6285
Author(s):  
Sandra Misiak-Kwit ◽  
Małgorzata Wiścicka-Fernando ◽  
Kelaniyage Shihan Dilruk Fernando
Keyword(s):  
Pilot Study ◽  
Small Sample Size ◽  
Strong Association ◽  
Sampling Technique ◽  
Small Sample ◽  
Entrepreneurial Intentions ◽  
Added Value ◽  
Primary Data ◽  
Exploratory Research ◽  
Symbiotic Mutualism

In this manuscript, the authors aim to explore firstly the association between entrepreneurial mindset and co-creation experience, secondly the association between co-creation experience and entrepreneurial intentions, and thirdly the association between entrepreneurial mindset and entrepreneurial intentions within the sustainability context. In this paper, the authors present the results of the pilot study. Primary data were collected from 500 university students from China, Georgia, Poland, Romania, and Sri Lanka by using a convenient sampling technique, and a literature review was the primary method of the concept development. The authors selected the above-mentioned countries to collect primary data by using a convenient sampling technique based on accessibility; they also visited all analysed countries in order to conduct the pilot survey personally. Descriptive statistics and the Spearman’s rank correlation coefficient were applied as primary statistical methods. The findings reveal that there is a very strong association between co-creation experience and entrepreneurial intentions, a very weak negative association between entrepreneurial mindset and co-creation experience, and, surprisingly, a weak association between entrepreneurial mindset and entrepreneurial intentions. The added value of the conducted pilot research involves filling in a gap regarding the relationship between experience and the subjective norm. In the presented pilot research, co-creation experience was compared with not only entrepreneurial mindset but with entrepreneurial intentions as well. An additional value of this exploratory research is compiling an international comparison. The main contribution of this pilot study is examining the symbiotic mutualism between co-creation and entrepreneurship. Among many platforms of associations, the following can be differentiated: creativity, innovativeness, openness, engagement, awareness, motivation, trust (level of social capital), and recognizing the significance of social and sustainable development objectives. Due to the small sample size, the results cannot be generalised. Results refer only to the respondents. However, the findings of the pilot study are the basis for further research studies on symbiotic mutualism between entrepreneurship and co-creation.

scholarly journals DAMPAK KUALITAS LAYANAN DAN NILAI NASABAH TERHADAP KEPUASAN NASABAH PERBANKAN SYARIAH

2019 ◽  
Vol 11 (1) ◽  
pp. 129
Author(s):  
Hamdani Hamdani
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Significant Influence ◽  
Customer Value ◽  
Quantitative Methods ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Primary Data ◽  
Islamic Banking ◽  
Qualitative And Quantitative Methods

Abstract: This research refers to studying service quality and customer value towards customer satisfaction in Islamic banking with a case study in PT Bank Syariah Mandiri Lhokseumawe Branch. The data used in this study are primary data through interviews using a questionnaire. The sample in this study was accidental sampling. The research method used is qualitative and quantitative methods, with multiple linear regression analysis. The results released by simultaneous shows, service quality and customer value have a positive and significant influence on customer satisfaction. While the results of the study indicate that, service quality has a positive and significant effect on customer satisfaction, the customer value also has a positive and significant influence on customer satisfaction. From the variable Quality of service and value of customers that are just the same as partial to customer satisfaction in Islamic banking. This research can be used as an evaluation and input for the management of a special sharia banking company, PT Bank Syariah Mandiri, Lhokseumawe Branch, to always improve service quality and value customers receive customers satisfied with services and benefits obtained or obtained by customers. Keywords: Service Quality, Customer Value, Customer Satisfaction

scholarly journals KUALITAS LAYANAN WISATA MEDIS YANG MEMPENGARUHI KEPUASAN DAN LOYALITAS WISATAWAN MANCANEGARA DI BALI

2019 ◽  
pp. 348
Author(s):  
Yudha Eka Nugraha ◽  
Syamsul Alam Paturusi ◽  
Ni Made Sofia Wijaya
Keyword(s):  
Service Quality ◽  
Structural Equation ◽  
Medical Tourism ◽  
Sampling Technique ◽  
Equation Model ◽  
Medical Services ◽  
Tourist Satisfaction ◽  
Medical Clinics ◽  
Main Variable

Medical Tourism is a potential sector to develop in Bali. Medical clinics offer various medical services treatment to attract tourists. The clinics must have an excellent quality of standard services to get customers satisfaction. The aim of this study is to analyze the influence of the medical services quality on tourist satisfaction and tourist loyalty in Radiance Clinic Bali. They were about 200 respondents and selected using accidental sampling technique. The analysis uses Structural Equation Model (SEM), calculated with AMOS program. The result of research examines that service quality is a main variable with significance effects on the satisfaction and loyalty of tourists’ customers in Bali. Results of the research indicated that there is direct effect between service quality to satisfaction and satisfaction to loyalty. On the other hand, indirect effect happens between service quality to loyalty. Keywords: Service Quality, Tourist Satisfaction, Tourist Loyalty

Collaborative practices with suppliers in Indian manufacturing multinationals

2017 ◽  
Vol 10 (2) ◽  
pp. 206-231 ◽  
Author(s):  
Manoj Hudnurkar ◽  
Urvashi Rathod
Keyword(s):  
Balanced Scorecard ◽  
Quantitative Methods ◽  
Business Environment ◽  
Exploratory Research ◽  
Manufacturing Companies ◽  
Content Type ◽  
Factors Affecting ◽  
Collaborative Practices ◽  
Qualitative And Quantitative Methods ◽  
Customer Perspective

Purpose The aim of this research was to study collaborative practices with suppliers in multinational manufacturing companies operating in India and to develop a framework for collaboration with suppliers. Design/methodology/approach This study adopted a four-step mixed-methods approach that included qualitative and quantitative methods. Qualitative technique was used to explore the factors and develop a balanced scorecard-based (BSC – balanced scorecard) framework using them. Quantitative technique was used to validate the framework statistically and also by using fuzzy analytical hierarchy process using perception-based ranks given by practitioners. Findings The exploratory research resulted in 26 antecedents for collaboration with suppliers in supply chains. Out of these 26, only 19 were considered based on importance given by practitioners. Further, the identified antecedents were classified and mapped based on the perspectives of the BSC. The extended BSC adds business environment and partnership perspectives to existing BSC framework. Some of the important factors identified under these perspectives were transparency of transactions, long-term commitment and trust. The customer perspective was given the utmost importance by the practitioners. Research limitations/implications There are certain issues that may limit the completeness of the work in a global context. The number of organizations (21) and respondents (45) may also be insufficient to convey the complete knowledge embedded in the practice of the field. Originality/value The study provides practical insights about the factors affecting collaboration with suppliers. A BSC-based framework for collaboration with suppliers was also developed along with the associated importance of each perspective and factors under each perspective, which can prove to be of great value to academics and practitioners involved in relationship with suppliers in supply chain.

Understand attitude-behavior gaps and benefit-behavior connections in Eco-Apparel

2016 ◽  
Vol 20 (1) ◽  
pp. 105-119 ◽  
Author(s):  
Anna Perry ◽  
Telin Chung
Keyword(s):  
Small Sample Size ◽  
Sampling Technique ◽  
Small Sample ◽  
Purchasing Behavior ◽  
Snowball Sampling ◽  
Environmental Attitude ◽  
Content Type ◽  
Personal Cost ◽  
Attitude Behavior ◽  
Snowball Sampling Technique

Purpose – The purpose of this paper is to understand Eco-Apparel consumption behavior in consumers who care about the environment. Design/methodology/approach – A snowball sampling technique was used to recruit 16 participants for in-depth interviews. Findings – Two attitude-behavior gaps existed: the gap between environmental attitude and Eco-Apparel purchasing behavior; and the gap between Eco-Apparel attitude and Eco-Apparel purchasing behavior. There were two connections: product and emotional benefits leaded to Eco-Apparel purchasing behavior; and personal cost benefits, emotional benefits, and economic considerations leaded to Eco-Apparel using and disposing behavior. These gaps and connections suggested participants have certain standards regarding Eco-Apparel consumption. First, the standard of purchasing Eco-Apparel was the same as regular apparel. Second, participants did not want to expend much effort. Third, for some participants, emotional benefits (e.g. fun, good feeling, satisfaction) were important. Research limitations/implications – The small sample size and the snowball sampling technique limit generalization of the study’s findings. Practical implications – These findings might be of interest to apparel manufacturers and retailers who want to re-enforce consumers’ positive attitudes leading to actual purchase and consumption behaviors. Originality/value – The current study for the first time examines the attitude-behavior gaps, proposes reasons behind these gaps, as well as connections between benefits and Eco-Apparel usage and disposal behaviors. In addition, the proposed framework is the first attempt to illustrate the relationships among gaps, connections, and consumption standards.

scholarly journals The Effect of Tourism Facilities, Service Quality and Promotion of Tourist Satisfaction in South Pesisir District

2020 ◽  
Vol 5 (1) ◽  
pp. 5
Author(s):  
Arif Mustaqim Bahar ◽  
Maizaldi Maizaldi ◽  
Novrianto Putera ◽  
Resky Widiestuty ◽  
Syafrianto Chaniago ◽  
...  
Keyword(s):  
Data Collection ◽  
Service Quality ◽  
Quantitative Research ◽  
Sampling Technique ◽  
Probability Sampling ◽  
Purposive Sampling ◽  
Tourist Satisfaction ◽  
Coastal District

The purpose of this study was to determine the effect of tourism facilities on tourist satisfaction in South Coastal District, to determine the effect of  service quality on tourist satisfaction in South Coastal District, to determine the effect of promotion on tourist satisfaction in South Coastal District. The method used is a quantitative research using descriptive, while the data collection used questionnaire. The sampling technique is non probability sampling with a type of purposive sampling of 115 respondents. The results of this study can be concluded that the: (1) Tourism facilities has a positive and significant effect on tourist satisfaction in South Coastal District. (2) Service quality has a positive and significant effect on tourist satisfaction in South Coastal District. (3) Promotion has a positive and significant effect on tourist satisfaction in South Coastal District.

scholarly journals Sectoral Evaluation for Economic and Financial Development in Dubai and rest of UAE

2017 ◽  
Vol 1 (1) ◽  
pp. 1-29
Author(s):  
Sumaiyya Wahid Shaikh ◽  
Genanew B Worku ◽  
Ananth Rao
Keyword(s):  
Financial Development ◽  
United Arab Emirates ◽  
Small Sample Size ◽  
Core Competencies ◽  
Business Environment ◽  
Small Sample ◽  
Factors Affecting ◽  
Relative Contribution ◽  
Level Data ◽  
Start Ups

The paper examines sector specific characteristics to analyse the factors affecting the sustainability of the economies of Dubai and rest of the United Arab Emirates (UAE). The study applies system design to analyse the research questions. Consequently, Zellner’s seemingly unrelated regressions (SURE) technique is used to examine the relative contribution of sectors to the economies Dubai, as an individual Emirate, and the rest of UAE as a group of Emirates using time series sectoral level data for 2001–2015. The study shows that there exists positive interdependencies between Dubai and rest of UAE economies. This signifies that the core competencies across various sectors in Dubai and rest of UAE economies need to be promoted further to have overall diversified impact on UAE economy. The positive sizable impact of the finance sector in Dubai and negative sizable impact in the rest of the UAE provide many opportunities for designing diversification programs for sustained economic development of the entire UAE economy. The small sample size, non-availability of detailed sectoral data in four of the seven emirates constrained the scope of the study for generalization to other economies in the middle east.   The study findings are very crucial for identifying structural reforms, to strengthen competitiveness and accelerate private sector-led job creation for nationals, potential on further opening up foreign direct investment (FDI), improving selected areas of the business environment, and easing access to finance for start-ups and SMEs in both the economies. There are very few studies, which have researched the sector specific characteristics to explain the factors affecting the sustainability of the economies of Dubai and the rest of UAE. The study provides insights to the UAE policy makers, for enhancement of policies through development of the key sectors that influence the performance of the two economies. Despite being independent entities though, the seven emirates of the UAE are economically interdependent. Studies on such interactions add unique value to the literature. Keywords: SURE, GDP, Dubai, UAE, Sectoral Evaluation, Financial development.

scholarly journals Factors Affecting Individual Taxpayers on the Individual Taxpayers’ Annual Tax Return Reporting with Tax Sanctions as Moderating Variables at Pratama Medan Barat Tax Office

2021 ◽  
Vol 8 (12) ◽  
pp. 557-568
Author(s):  
Neni Wahyuni ◽  
Idhar Yahya ◽  
Sirojuzilam .
Keyword(s):  
Service Quality ◽  
Sampling Technique ◽  
Analysis Tool ◽  
Factors Affecting ◽  
Moderating Variables ◽  
Study Results ◽  
Tax Returns ◽  
Data Analysis Tool ◽  
The Individual

This study aims to empirically prove the effect of taxation knowledge, tax supervision, tax socialization, taxpayer awareness, and quality of tax services on individual taxpayers' annual tax return reporting with tax sanctions as a moderating variable. Respondents in this study were 100 individual taxpayers registered at Pratama West Medan. The sampling technique in this research is using the purposive sampling technique. The data used are primary. The data analysis tool used is SEM-PLS. The study results indicate that tax knowledge and tax service quality significantly affect reporting individual taxpayers' annual tax returns at the Pratama Medan Barat Tax Office. Tax sanctions are able to moderate the effect of taxation socialization on the reporting of the annual tax return of individual taxpayers at the Pratama Medan Barat Tax Office. However, it cannot moderate the effect of tax knowledge, tax supervision, taxpayer awareness and quality of tax services on the reporting of individual taxpayers' annual tax returns at the Pratama Medan Barat Tax Office. Keywords: tax knowledge, tax control, tax socialization, tax awareness, tax service quality, tax sanction, individual taxpayers' annual tax return reporting.

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