scholarly journals Needs and Intentionality

2020 ◽  
Author(s):  
Luca Biccheri ◽  
Roberta Ferrario ◽  
Daniele Porello
Keyword(s):  
Information Systems ◽  
Knowledge Representation ◽  
Public Services ◽  
Philosophical Tradition ◽  
Foundational Ontology ◽  
Service Offering ◽  
Ontological Analysis ◽  
Social Applications

A thorough understanding of what needs are is fundamental for designing well-behaved information systems for many social applications and in particular for public services. Talking about needs pervades indeed the jargon of Public Administrations when motivating their service offering. In this paper, we propose an ontological analysis of needs, aiming at a principled disentangling of the different uses of the term. We leverage philosophical tradition on intentionality, for its rich understanding of mental entities, we compare it with the well-established BDI (Belief-Desire-Intention) tradition in knowledge representation, and we propose a formalisation of needs within the foundational ontology DOLCE. Throughout the paper, we motivate our analysis focusing on needs in public services.

scholarly journals Standardized Flexibility: The Choreography of ICT in Standardization of Service Work

2013 ◽  
Vol 4 (4) ◽  
pp. 679-698 ◽  
Author(s):  
Maria Røhnebæk
Keyword(s):  
Information System ◽  
Information Systems ◽  
Public Services ◽  
Due Process ◽  
Local Level ◽  
The Public ◽  
Local Responses ◽  
Information And Communication ◽  
The Relationship

This article is based on a research project that explores the proliferation of information and communication technology (ICT) in public services. Furthermore, the research explores how the enhanced presence of ICT relates to efforts to increas-ingly individualise the service delivery. It can be argued that enhanced individualisation requires increased levels of discretion and flexibility. At the same time, this flexibility needs to be implemented within a standardized framework to ensure due process and to meet demands for efficiency. As local-level work practices in the public services are increasingly being enabled through ICT, the information systems can thus be seen to offer ’standardized flexibility’. Hence, the information systems work as both enablers of flexibility and as controllers of the same. This research explores how this duality manifests empirically at the local-level of the Norwegian employment and welfare services (NAV). It focuses on the in-terface of the information systems and local-level employees. In this article, I portray the role of the information system, Arena, with regard to how the front-line employees structure and organize their work. This portrayal reveals that the information system reflects an ideal world which is out of tune with local working conditions. The employees are thus facing gaps between the ideals of the system and their actual work context. The main purpose of the paper is to illustrate how the employees deal with this gap; I identify three types of responses and strategies. Moreover, I suggest that the relationship between the information systems and different kinds of local responses may be fruitfully analysed by drawing an analogy with choreography and dancing. The second purpose of this article is thus to outline how the metaphor of choreography may provide a suitable theoretical lens for analysing ICT-enabled standardization of work.

Ontological Analysis of Reference Models

2011 ◽  
pp. 56-81 ◽  
Author(s):  
Peter Fettke ◽  
Peter Loos
Keyword(s):  
Information Systems ◽  
Reference Model ◽  
Point Of View ◽  
Model Quality ◽  
Analysis And Evaluation ◽  
Reference Models ◽  
Planning And Control ◽  
Sound Theory ◽  
Ontological Analysis ◽  
And Control

Within the information systems field, reference models have been known for many years. A reference model is a conceptual framework and may be used as a blueprint for information systems development. Despite the relevance of reference model quality, little research has been undertaken on their systematical analysis and evaluation. In this chapter, we describe how reference models can be analyzed from an ontological point of view. Such an analysis consists of four steps: 1) developing a transformation mapping, 2) identifying ontological modeling deficiencies, 3) transforming the reference model, and 4) assessing the results. The usefulness of our method will be demonstrated by analyzing Scheer’s reference model for production planning and control. Although our approach is based on sound theory, we argue that this approach is not inherently superior to other approaches of reference model analysis and evaluation.

Towards e-Government: End-User Satisfaction with IT Implementation at Royal Malaysian Customs

2014 ◽  
Vol 13 (03) ◽  
pp. 451-471
Author(s):  
Abbul Hamid Abu Bakar ◽  
Chong Siong Choy ◽  
Binshan Lin ◽  
Najmi Mohd Radzi
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
Service Delivery ◽  
User Satisfaction ◽  
Public Services ◽  
Electronic Government ◽  
Government Agencies ◽  
End User ◽  
It Implementation

This paper examines the extent of end-user satisfaction on the service delivery process by the Royal Malaysian Customs (RMC) as the agency moves toward implementing electronic government (e-government) initiatives. The RMC has in fact been identified as one of the prominent and technology-pioneering government agencies in the country and therefore suitable for delivering electronic public services. Data were collected in mid-2009 from two types of customers, i.e., internal (Customs officers) and external (forwarding agents, importers, and bonded warehouse licensees) who use the Customs Information Systems (CIS) C8 form for transshipment of goods. Overall, the findings suggest that both types of customers are either indecisive and/or doubtful with the performance of the CIS. These findings are then extended to the broader context of information technology. It is of paramount importance that the RMC takes appropriate measures to satisfy both its internal and external customers by provision of improving its service delivery process through its CIS to produce desirable results.

scholarly journals Sistem Informasi Kependudukan Pada Kantor Lurah Sangaji Berbasis Web

2019 ◽  
Vol 2 (2) ◽  
Author(s):  
Moch Teguh Priyanto ◽  
Abjan Samad ◽  
Sitna Hajar Hadad
Keyword(s):  
Information System ◽  
Information Systems ◽  
System Design ◽  
Programming Language ◽  
System Application ◽  
Public Services ◽  
Urban Village ◽  
Population Information ◽  
System Requirements ◽  
Analysis System

Abstrak: Sistem informasi penduduk dimaksud untuk meningkatkan efisiensi dalam hal pelayanan dalam masyarakat. Kelurahan Sangaji kota ternate utara selama ini mempunyai sistem informasi yang masih dalam bentuk manual sehingga menyulitkan dan memperlambat dalam proses penambahan, penghapusan (atau pembuatan surat). Oleh sebab itu perlu dilakukan penelitian untuk merancang aplikasi sistem informasi penduduk. Tujuan dari sistem informasi ini adalah untuk memberikan kemudahan kepada masyarakat dalam melakukan pengurusan dokumen kelurahan, serta menginformasikan pelayanan masyarakat yang efisiensi. Langkah-langkah yang dilakukan dalam hal ini adalah analisis kebutuhan sistem, perancangan sistem. Dalam implementasi ini digunakan bahasa pemograman PHP dan sebagai databasenya digunakan MySQL.Kata Kunci: Sistem Informasi, Kependudukan, PHP, Database, MySQL.Abstract: The population information system is intended to improve efficiency in terms of service in the community. Sangaji Urban Village North Ternate City has an information system that is still in the manual form which makes it difficult and slow in the process of adding, deleting (or making letters). Therefore it is necessary to do research to design a population information system application. The purpose of this information system is to provide convenience to the community in managing urban village documents, as well as providing efficient public services. The steps taken in this case are system requirements analysis, system design. In this implementation, the PHP programming language is used and the database is used by MySQL.Keywords: Information Systems, Population, PHP, Database, MySQL

scholarly journals Implementasi Pemerintah Daerah Dalam Pengembangan Model Pelayanan Publik Berbasis Sistem Informasi Desa Pada Pemerintahan Desa Di Kabupaten Jepara Perspektif Islam Terapan

2020 ◽  
Vol 11 (1) ◽  
pp. 67
Author(s):  
Aristoni Aristoni
Keyword(s):  
Information System ◽  
Information Systems ◽  
Public Services ◽  
Central Government ◽  
Public Information ◽  
City Government ◽  
Central Java ◽  
Village Government ◽  
The Village ◽  
Central Java Province

<p><strong></strong><strong></strong><em>The implementation of the Village Information System is essentially a manifestation of the District / City Government in implementing the mandate of Law Number 6 of 2014 concerning Villages, namely developing a village information system and developing rural areas in order to facilitate and encourage the Village Government to improve and provide public services by utilizing technology Village-based Information and Communication (ICT) based on developments in the digital era, so that it can be accessed quickly and easily by the community and all stakeholders. The application of the Village Information System is expected to have positive implications and at the same time guarantee the implementation of village government to be more effective and efficient, transparent and accountable. The obligation to develop the village information system is attached to the Regency / City, not to the Central Government. During this time, the legal basis used in the development of public information systems based on the Village Information System refers to Law Number 6 of 2014 concerning Villages, Law Number 25 of 2009 concerning Public Services, Law Number 14 of 2008 concerning Openness of Public Information , and Governor Regulation of Central Java Province Number 47 of 2016 concerning Guidelines for the Development of Village Information Systems in Central Java Province.</em></p><p><em><br /></em></p><p><strong>Abstrak  </strong></p><p>Pelaksanaan Sistem Informasi Desa hakikatnya merupakan perwujudan Pemerintah Daerah Kabupaten/Kota dalam mengamalkan amanat Undang-Undang Nomor 6 tahun 2014 tentang Desa, yaitu melakukan pengembangan sistem informasi desa dan pembangunan kawasan perdesaan guna menfasilitasi serta mendorong Pemerintah Desa untuk meningkatkan dan memberikan kemudahan pelayanan publik dengan memanfaatkan Teknologi Informasi dan Komunikasi (TIK) berbasis <em>website</em> Desa seiring perkembangan di era digital<em>,</em> sehingga dapat diakses dengan cepat dan mudah oleh masyarakat dan semua pemangku kepentingan. Penerapan Sistem Informasi Desa diharapkan dapat memberikan implikasi positif dan sekaligus menjamin dalam penyelenggaraan pemerintahan desa agar lebih efektif dan efisien, transparan dan akuntabilitas. Kewajiban pengembangan Sistem Informasi Desa tersebut melekat pada Kabupaten/Kota, bukan pada Pemerintah Pusat. Selama ini, landasan hukum yang digunakan dalam pengembangan pelayanan publik berbasis Sistem Informasi Desa yakni mengacu pada Undang-Undang Nomor 6 Tahun 2014 tentang Desa, Undang-Undang Nomor 25 Tahun 2009 tentang Pelayanan Publik, Undang-Undang Nomor 14 Tahun 2008 tentang Keterbukaan Informasi Publik, dan Peraturan Gubernur Provinsi Jawa Tengah Nomor 47 Tahun 2016 tentang Pedoman Pengembangan Sistem Informasi Desa di Provinsi Jawa Tengah.</p>

Assessing Utilization and Effectiveness in Public Participative and Volunteered Geographic Information Systems for Environmental Data

2019 ◽  
pp. 594-606
Author(s):  
April Moreno ◽  
Sarah Osailan
Keyword(s):  
Public Health ◽  
Information Systems ◽  
Geographic Information Systems ◽  
Community Health ◽  
Web Application ◽  
Public Services ◽  
Demographic Data ◽  
Geographic Information ◽  
Environmental Data ◽  
Stakeholder Groups

Geographic Information Systems (GIS) can serve as a planning tool to promote community health at many levels, such as the policy, organizational and public levels. The Brownfields to Healthfields (B2H) program involves creating new opportunities to support community public health, including the development of park spaces and new hospital facilities. However, there was no existing portal for organizations to access a map of brownfields data to meet the required criteria of the organization in seeking a space for transformation to a “healthfield” or other public services facility. Since the various types of community and demographic data were scattered, it was necessary to combine the data in a web application available to all stakeholders. This paper discusses the utilization of a new concept of operation, which includes participative and volunteered approaches that are addressed to include the contribution of various stakeholder groups, and to further improve planning for public health.

Assessing Utilization and Effectiveness in Public Participative and Volunteered Geographic Information Systems for Environmental Data

2019 ◽  
pp. 1234-1246
Author(s):  
April Moreno ◽  
Sarah Osailan
Keyword(s):  
Public Health ◽  
Information Systems ◽  
Geographic Information Systems ◽  
Community Health ◽  
Web Application ◽  
Public Services ◽  
Demographic Data ◽  
Geographic Information ◽  
Environmental Data ◽  
Stakeholder Groups

Geographic Information Systems (GIS) can serve as a planning tool to promote community health at many levels, such as the policy, organizational and public levels. The Brownfields to Healthfields (B2H) program involves creating new opportunities to support community public health, including the development of park spaces and new hospital facilities. However, there was no existing portal for organizations to access a map of brownfields data to meet the required criteria of the organization in seeking a space for transformation to a “healthfield” or other public services facility. Since the various types of community and demographic data were scattered, it was necessary to combine the data in a web application available to all stakeholders. This paper discusses the utilization of a new concept of operation, which includes participative and volunteered approaches that are addressed to include the contribution of various stakeholder groups, and to further improve planning for public health.

Personal Smart Cards

2013 ◽  
pp. 217-232
Author(s):  
Gustavo Taniguchi ◽  
Fábio Duarte
Keyword(s):  
Information Systems ◽  
Information Management ◽  
Public Services ◽  
Planning Process ◽  
Public Information ◽  
Smart Cards ◽  
Database Integration ◽  
Comprehensive Planning ◽  
Public Information Systems ◽  
The City

An effective information management is one of the most valuable assets of any organization, including public administration. Database integration from various municipal Information Systems is an essential tool for urban and strategic planning. The city of Curitiba, Brazil, has implemented several Information Systems to enhance its public services, from education to health care—most of these systems use several non-integrated personal smart cards to provide access to services. In this chapter we analyze some public Information Systems in use in Curitiba, and their inputs and outputs. We also advocate that the personal smart card already used in the metropolitan transportation system only as a fare collection card, is, among all others, the best option, from a technological and administrative standpoint, to integrate all municipal Information Systems, improving the effectiveness of public services and assisting for a comprehensive planning process.

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