A Study on the Effect of Information Service Level and System Quality on BSC: Focusing on the Mediating Effect of Work Efficiency

2019 ◽  
Vol 118 (2) ◽  
pp. 1-6
Author(s):  
Se-Yun Kim ◽  
Yen-Yoo You ◽  
Seok-Kee Lee
Keyword(s):  
Information System ◽  
Information Systems ◽  
Empirical Data ◽  
Information Service ◽  
Service Level ◽  
Mediating Effect ◽  
System Quality ◽  
Work Efficiency

Background/Objectives: This study aims to empirically identify whether the higher the quality of the system, the more efficient the task and the more impact it has on the BSC items. An empirical data from the information system industry, in which various information systems are highly used, was collected and analyzed. To fulfill the research objective, we first identified the concepts of information systems and BSCs, and then verified how the information service level and quality of systems affect work efficiency and BSCs.

A Study on the Effect of Information Service Level and System Quality on BSC: Focusing on the Mediating Effect of Work Efficiency

2019 ◽  
Vol 118 (8) ◽  
pp. 323-330
Author(s):  
Se-Yun Kim ◽  
Yen-Yoo You ◽  
Seok-Kee Lee
Keyword(s):  
Information System ◽  
Information Systems ◽  
Empirical Data ◽  
Information Service ◽  
Service Level ◽  
Mediating Effect ◽  
System Quality ◽  
Work Efficiency

This study aims to empirically identify whether the higher the quality of the system, the more efficient the task and the more impact it has on the BSC items. An empirical data from the information system industry, in which various information systems are highly used, was collected and analyzed. To fulfill the research objective, we first identified the concepts of information systems and BSCs, and then verified how the information service level and quality of systems affect work efficiency and BSCs.

scholarly journals PENGARUH SISTEM INFORMASI AKUNTANSI TERHADAP KINERJA PEGAWAI

EXCELLENT ◽  
2019 ◽  
Vol 5 (2) ◽  
pp. 274-282
Author(s):  
Putri Vera Rosdiana H ◽  
Dian Nur Mastuti
Keyword(s):  
Information System ◽  
Information Systems ◽  
Accounting Information ◽  
Security System ◽  
System Quality ◽  
Quality Of Information ◽  
Accounting Information System ◽  
Normality Test ◽  
Support Information

This  study  aims  to  test  and  analyze  influence  the  use  of  information systems accounting, quality of information systems accounting security system accounting information and supporting facilities information systems accounting on  performance employees  of PT.KMA Solo. Analysis  of the data used  was classic test the assumption consisting of normality test, multikolinearitas test, as well as test heteroskedastisitas autokorelasi. An analysis of the data used was classic test the assumption consisting of normality test, multikolinearitas test, as well as test heteroskedastisitas autokorelasi.uji test a hypothesis that is used is linear regression analysis worship of idols, partial test (t) test, as well as a test of the coefficients determinan (R2). Based on the results of data analysis prove that; the utilization of accounting information system have positive and significant of the performance of employees of PT .KMA Solo;  the quality of information system accounting have positive and significant of the performance of employees of PT .KMA Solo;   security accounting information system influential positive and significant on performance employees of PT.KMA Solo;  means of support information   systems   accounting   influential   positive   and   significant   on performance employees of PT.KMA Solo.Test R2 shows that variable the use of accounting information system, the quality of information systems accounting, the security system information accounting and means of support information system can explain on variables the employee performance the remaining influenced by other variables that are not using in the study.Keyword : Use Of Accounting Information System, Quality Of Information Systems Accounting, Security Accounting Information System, Supporting Facilities Accounting Information System, Job Performance

scholarly journals ANALISIS KESUKSESAN PENERAPAN SISTEM INFORMASI E-SPT PAJAK PENJUALAN (PPN) TERHADAP KEPATUHAN PAJAK PADA KANTOR PELAYANAN PAJAK MADYA A DAN KANTOR PELAYANAN PAJAK MADYA B

2017 ◽  
Vol 5 (1) ◽  
Author(s):  
Etik Ipda Riyani
Keyword(s):  
Information System ◽  
Information Systems ◽  
Path Analysis ◽  
User Satisfaction ◽  
Information Quality ◽  
Tax Compliance ◽  
Quality Information ◽  
Intention To Use ◽  
System Quality

Etik Ipda Riyani: This study aimed to analyze the relationship between the success of the implementation of the information system e-SPT Sales Tax (e-SPT PPN) to tax compliance. The model used in the study was the model of success of information systems updated D & M IS Success Model. This model is based on six measures of success is the quality information system (System Quality), the quality of information (Information Quality), quality of service (Service Quality), user interest (Intention to Use), the satisfaction of users (User Satisfaction), and tax compliance. The population of this research is all taxpayer is incorporated and registered in Madya Tax Office A and B. Researchers using simple random sampling in the sampling. The analytical tool used in this study were Path Analysis (Path Analysis).The results showed the successful implementation of the information system e-SPT PPN with dimensions System Quality, Information Quality, and Service Quality, Intention to Use and User Satisfaction effect on Tax Compliance.Key words: the success of information systems, e-SPT VAT, tax compliance

scholarly journals The Effectiveness Of Website/Webblog-Based Mosque Management Information Systems In Providing Accountable Information In Pekalongan City

2018 ◽  
pp. 32
Author(s):  
Agus Arwani ◽  
Muhammad Masrur ◽  
Agus Arwani ◽  
Nasrul Khakim
Keyword(s):  
Information System ◽  
Information Systems ◽  
Service Quality ◽  
Management Information Systems ◽  
Field Research ◽  
Cost Benefit ◽  
System Quality ◽  
Management Information ◽  
Information Process

A mosque organization plays a role as a public sector organization that manages the mosque’s resources and activities. The management and resources in the mosque are mostly done voluntarily. The development of information technology (IT) has provided various means for management in managing business and decision-making. Nonetheless, the measurement or assessment of the quality of an effective information system is hard to carry out directly, including cost-benefit measurement. A descriptive quantitative approach was employed in this field research. The findings reveal the quality system, quality information, process quality, collaborative quality and service quality contributed to the mosque management information systems. Website/webblog-based mosque run effectively and obtained accountable information in the city of Pekalongan. The management of the mosque’s website in this city has been established effectively since it applies the management of mosque information systems by using DeLone and McLean’s model of information system success, which includes system quality management, collaborative quality, and service quality of website/webblog-based mosque in Pekalongan City.

scholarly journals Utilization of SIKADU on Quality of Service of Academic Information Systems

2019 ◽  
Vol 3 (2) ◽  
pp. 178
Author(s):  
Agus Arwani
Keyword(s):  
Information System ◽  
Information Systems ◽  
Service Quality ◽  
Information Quality ◽  
Field Research ◽  
Teaching Staff ◽  
System Quality ◽  
Use Of Technology ◽  
Academic Information

  The service quality and Integrated Academic Information System Skill to moderate the relationship between Sikadu use and service quality. The purpose of this study is to determine the effect of information systems on service quality and decrease the use of information systems. This research method uses field research methods with quantitative approaches. This study student, lecturers, and teaching staff program from FEBI IAIN Pekalongan and sampling methods with Non-Probability Sampling with accidental sampling techniques. The results of the study obtained Information System Quality has a significant favorable influence on service quality. It shows that the quality of information quality system can improve service quality. The variety of information systems moderates the effect of using utilization on service quality, so it can conclude that the Sikadu utility variable includes moderating variables. It shows that quality information systems influence the use of technology on service quality.

scholarly journals Impact of Accountant Resource on Quality of Accounting Information System: Evidence from Vietnamese Small and Medium Enterprises

2020 ◽  
Vol 9 (1) ◽  
pp. 1-14 ◽  
Author(s):  
Vu Thi Thanh Binh ◽  
Nhat-Minh Tran ◽  
Do Minh Thanh ◽  
Nguyen Thi Hong Nga
Keyword(s):  
Information System ◽  
Information Systems ◽  
Path Analysis ◽  
Information Quality ◽  
Accounting Information ◽  
System Quality ◽  
Accounting Information System ◽  
Accounting Information Systems ◽  
Quality Of Accounting Information

Improving the quality of accounting information systems through accountant resources is beneficial to the performance and sustainable development of SMEs. This study investigated the impact of accountant resources on the quality of accounting information systems in Vietnamese SMEs. Accounting information system quality was measured by a multidimensional scale including system quality, information quality, and usefulness. The study tested hypotheses using Path analysis of Structural Equation Model based on 434 respondents. The findings indicated a strong interaction between the components of the accounting information system quality under the effect of accountant resources. The results showed a positive direct effect of accountant resources on system quality and the path analysis results also revealed an influence of accountant resources on information quality and usefulness via mediating variables. The results highlighted the importance of accountant resources for the quality of accounting information systems. This study contributed theoretically to the non-financial indicator for measuring accounting information system quality.

scholarly journals Evaluasi Penerapan Sistem Informasi Smart Prodi dengan Pendekatan Delone Mclean dan Framework Cobit 5

2019 ◽  
Vol 18 (2) ◽  
pp. 222-236
Author(s):  
Tarwoto Tarwoto ◽  
Adam Prayogo Kuncoro
Keyword(s):  
Information System ◽  
Quality Of Service ◽  
Information Systems ◽  
User Satisfaction ◽  
System Development ◽  
System Quality ◽  
Maturity Level ◽  
System Maturity ◽  
Descriptive Method

Implementation of Information Systems used to improve the quality of service in the field of education at STMIK Amikom Purwokerto, the increasing problems in STMIK Amikom Purwokerto have not yet had a difference in terms of information systems to increase the system's prosperity. The method used is descriptive method using quantitative. The concept of this study uses the theory of DeLone and McLean combined with the COBIT 5 Framework which consists of 6 indicators including system quality, information, services, users, user satisfaction and net benefits. The results of this study are information systems that have been quite good and successful in the range of 0.80 the highest value of system quality, this explains about system users who have been carried out as daily activities to help use the operational process. The lowest value is service quality (0.50). This explains the quality of service received well needs improvement. And found some services that are less good and between good variables. Benefits of users, found to be related between information system development and information system maturity level (H0 rejected), but opposed not too strong or significant (0.38).

scholarly journals Evaluating Mawared as a self-service quality information system at Prince Sattam bin Abdulaziz University using Dillon and McLean model

2021 ◽  
Vol 58 (1) ◽  
pp. 2565-2572
Author(s):  
Saeed Ali Omer Bahaj
Keyword(s):  
Information System ◽  
Information Systems ◽  
Service Quality ◽  
User Satisfaction ◽  
Faculty Members ◽  
Quality Information ◽  
System Quality ◽  
Quality Of Information ◽  
Self Service

Quality of information system is reviewed by many as critically important for most if not all organizations to review their return on their investment in information system (IS) technology. Currently, there are numerous works of literature addressing factors or techniques for measuring system quality – business benefits, user satisfaction, or usage among others. This paper is evaluating the quality of information systems- self-services (Mawared) at Prince Sattam Bin Abdulaziz University (PSAU) using the Dillon and McLean Model. Intrinsically, information systems (IS) vary depending on the industry they are applied, for example, in this research, the IS under review as an educational-based information system. This paper aims to explore the relationships of information system quality and its main outcomes which are expected or were proposed for the IS. Subsequently, this paper focuses on the self-service information system, its quality. The research uses questionnaires for its research methodology that are distributed out to the faculty members in College of Business Administration at PSAU. The findings of this study indicate to a positive and high degrees of satisfaction among the faculty members towards Mawared as a self-service quality information system for the academic year 2020-2021. Moreover, it provides new insights into the efficacy of selected determines of information system quality and user satisfaction.  

scholarly journals Evaluasi Kepuasan Mahasiswa terhadap Sistem Informasi Penjadwalan Kuliah Biro Administrasi Umum dan Keuangan Universitas Xyz

2013 ◽  
Vol 4 (1) ◽  
pp. 91
Author(s):  
Tangkas Udiono
Keyword(s):  
Information System ◽  
Information Systems ◽  
Student Satisfaction ◽  
User Satisfaction ◽  
Information Quality ◽  
Sampling Techniques ◽  
System Quality ◽  
Quality Of Information ◽  
System Data

 One way to identify the success indicator of the use of information systems is conducting a survey of user satisfaction. Measuring the quality of Information Systems of Registration and Lecture Scheduling at the Bureau of Administration and Finance University of XYZ is important because it aims to find out how far the role and utilization of existing information systems run. This research aims to investigate the faktors that influence user satisfaction of the information system. Data are collected through the distribution of questionnaires with the number of respondents as much as 378 students. The data collected are analyzed using sampling techniques. The results of the regression analysis and the correlation between Information System Quality and Information Quality affect student satisfaction by 6.6% and 4.9%.

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