scholarly journals Novos tempos, novos desafios: o olhar dos associados da bibliotecária Transcol

2017 ◽  
Vol 21 (2) ◽  
Author(s):  
Marcelo Calderari Miguel
Keyword(s):  
Data Analysis ◽  
Transportation System ◽  
Quantitative Approach ◽  
Metropolitan Region ◽  
Quality Of Services ◽  
Espírito Santo ◽  
Library Users ◽  
Quality Dimensions ◽  
Espirito Santo

Este artigo traz à discussão o imprescindível tema da satisfação de clientes. Avaliar e reavaliar a qualidade dos serviços a fim de ajustar as necessidades da sua comunidade é uma atividade necessária a qualquer biblioteca. Esse estudo utiliza o método Servqual de (PARASURAMAN; ZEITHAML; BERRY, 1985) para levantar as percepções dos associados da Biblioteca Transcol (BIBTranscol) em relação aos serviços prestados em três terminais do Sistema Integrado de Transporte Coletivo Urbano Municipal e Intermunicipal de Passageiros da Região Metropolitana da Grande Vitória (Transcol) no município de Cariacica/ES. Este método propõe um exame da matriz importância e satisfação como ferramenta para análise dos dados em relação às cinco dimensões da qualidade: Confiabilidade, Empatia, Garantia, Receptividade e Tangibilidade. A metodologia desta investigação possui caráter descritivo, abordagem quantitativa e utiliza-se da técnica de coleta do tipo survey. Os resultados obtidos apontam que os/as associados da biblioteca atribuem maior importância à dimensão tangibilidade no que refere à prestação biblioteconômico.Palavras-Chave: Dimensões da qualidade, Usuários de bibliotecas, Bibliotecas e sociedade, Territorialidade.This article brings to discussion the essential theme of satisfaction of customers. Evaluating and reassessing the quality of services to fit the needs of your community is a necessary activity for any library. This study uses the Servqual method (PARASURAMAN; ZEITHAML; BERRY, 1985) to raise the perception of the members of the Transcol Library (BIBTranscol) in relation to the services provided in three terminals of the Integrated Urban and Intermodal Municipal Transportation System of Passengers of the metropolitan region of Grande Vitória (Transcol) in the municipality of Cariacica county, Espírito Santo State, Brazil. This method proposes an examination of the importance and satisfaction matrix as a tool for data analysis in relation to the five quality dimensions: Reliability, Empathy, Assurance, Responsiveness and Tangibility. The methodology of this research has a descriptive character, a quantitative approach and the collection technique is used. The results obtained indicate that the associates of the library attach greater importance to the tangibility dimension with regard to library services.Keywords: Dimensions of quality, Library users, Libraries and society, Territoriality.

The Influence of Satisfaction on Quality Dimensions Services Financing Mudharabah to Customers Loyalty of Shariah Bank

2021 ◽  
Vol 1 (1) ◽  
pp. 61-74
Author(s):  
Romi Iskandar ◽  
Winda Afriyenis ◽  
Nila Pratiwi ◽  
Anita Ade Rahma
Keyword(s):  
Data Analysis ◽  
Path Analysis ◽  
Quality Of Services ◽  
Withdrawal Speed ◽  
Analysis Technique ◽  
External Variables ◽  
Parking Lot ◽  
Quality Dimensions ◽  
The City

This research aims to understand the influence of satisfaction on the quality of services financing Mudharabah to loyalty the customers about the manner of Shariah bank. The Population of this research is customers of Mudharabah financing of Shariah bank in the Padang city, West Sumatera, Indonesia with the sample is 126 people. Data analysis technique uses statistics descriptive the frequency and the path analysis. The results show that 5 external variables namely satisfaction on the quality of services tangible dimension empathy, reliability, responsiveness, assurance influential significantly to loyalty to the bank customers shariah in the Padang city. Contributing on each satisfaction on the quality of services tangible dimension (11.81 %), empathy (15.55 %), reliability (23.48 %), responsiveness (22.60 %), and assurance (21.22 %) were recommended to bank about the manner of shariah bank in the city the Padang. They helps to raise and improving the quality of services financing Mudharabah particularly regarding to the from the parking lot, the number of ATM machine, concern at a venture customers, the accuracy of the schedule of distribution financing, order and long a queue, smooth bank-in and cash withdrawal, speed service and facilities for customers in conveyed any complaints to bank about the manner of Shariah bank.

SERVICE QUALITY OF PUBLIC AND PRIVATE PHYSIOTHERAPY INSTITUTES: A COMPARATIVE STUDY IN LAHORE

2019 ◽  
Author(s):  
Roohi Abbas
Keyword(s):  
Physical Therapy ◽  
Service Quality ◽  
Cross Sectional Study ◽  
Quality Of Services ◽  
Sectional Study ◽  
Cross Sectional ◽  
Public And Private ◽  
Quality Dimensions ◽  
Service Quality Dimensions

Background: Ever since quality of services is gaining importance in every industry as it is the indicator of consumer/customer satisfaction, it is of utmost importance to measure service quality of educational institutes to determine the satisfaction of students. Thus, the study aimed to determine the important factors in service quality dimensions which contribute to the satisfaction of students. Methods: This was a Comparative Cross Sectional study in which final year department of physical therapy (DPT) students were included from three private and three public physiotherapy institutes. Results: The largest mean Positive Gap scores for Public Physiotherapy Institutes was 0.18 for accessibility and affordability 0.18. The largest negative mean gap score for Private Physiotherapy domain was “Accessibility and Affordability” found to be -1.96. Conclusion: Students were satisfied with service quality of private institutes in all domains except for the “Accessibility and Affordability” whereas, in Public Institutes largest negative quality gaps were found in “Empathy” and “Assurance”.

scholarly journals Analisis Kepuasan Konsumen Dalam Menggunakan Jasa Pengiriman Paket Pos Optima Pada PT. Pos Indonesia (persero) Cabang Pontianak

2013 ◽  
Vol 9 (3) ◽  
pp. 293
Author(s):  
Syarifah Arini
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Average Rate ◽  
Survey Methods ◽  
Quality Of Services ◽  
Physical Evidence ◽  
Quality Dimensions ◽  
Service Quality Dimensions ◽  
High Level

Research to analyze customer satisfaction at optimal postal parcel delivery service at PT Pos Indonesia (Persero) Branch Pontianak. Dimension-imensi examined are reliability, responsiveness, assurance, empathy, and tangibles. This study used survey methods, data collection techniques, namely: observation, interviews, questionnaires, and documentation study. Samples used as many as 100 people by using purposive sampling. analysis using Cartesian diagram. The results of this study indicate that the majority of respondents were satisfied with the service of PT Pos Indonesia (Persero) Branch Pontianak with an average satisfaction level of 3.91 and the value of the average rate of interest of 4.34 dimension of service quality the most satisfied customers is assurance dimension and physical evidence, where the majority of respondents' votes are in quadrant B, which means that the interest and customer satisfaction are at a high level and in accordance with the wishes of the consumer. Dimensional quality of services that they are in quadrant A, which means the consumer is not satisfied then it should be further enhanced by the company. While the dimensions of the quality of services that are in quadrant C and D in which the interests of consumers are at a low level is considered normal practice even though consumers are satisfied because it is not very important.Keywords: Satisfaction, Service Quality Dimensions Services

scholarly journals Pengaruh Penerapan Sistem Administrasi Perpajakan Modern, Kualitas Pelayanan Dan Kesadaran Wajib Pajak Pada Kepatuhan WPOP

2019 ◽  
pp. 221
Author(s):  
Ni Luh Putu Yunika Antari ◽  
Ni Luh Supadmi
Keyword(s):  
Data Analysis ◽  
Service Quality ◽  
Quality Of Services ◽  
Tax Administration ◽  
Administration System ◽  
System Service ◽  
Analysis Technique ◽  
Reporting Service ◽  
Positive Effect

The purpose of this study was to determine the effect of the application of a modern tax administration system, service quality, and taxpayer awareness on individual taxpayer compliance (WPOP). This research was conducted at KPP Pratama Denpasar Timur. The data analysis technique used is multiple linear regression. Based on the results of the analysis obtained a modern tax administration system, service quality, and awareness of taxpayers have a positive and significant effect on WPOP compliance. This shows that if the tax administration system is implemented well, it will tend to increase compliance with WPOP reporting. Service quality also has a positive effect on WPOP compliance, this proves that the better the quality of services provided will make the taxpayer more compliant in fulfilling his obligations. Keywords: modern tax administration system, service quality, and taxpayer awareness  

scholarly journals DETERMINAÇÃO DA MÁXIMA CAPACIDADE DE RETENÇÃO DE ÁGUA NO SUBSTRATO PARA PRODUÇÃO DE MUDAS DE EUCALIPTO EM VIVEIRO

FLORESTA ◽  
2015 ◽  
Vol 45 (4) ◽  
pp. 745
Author(s):  
Sandro Dan Tatagiba ◽  
Talita Miranda Teixeira Xavier ◽  
Herbert Torres ◽  
José Eduardo Macedo Pezzopane ◽  
Roberto Avelino Cecílio ◽  
...  
Keyword(s):  
Water Availability ◽  
Water Retention ◽  
Irrigation Management ◽  
Crop Coefficient ◽  
Espírito Santo ◽  
Management Measures ◽  
Randomized Design ◽  
Espirito Santo ◽  
The City

A escassez de informações referentes ao consumo hídrico de mudas de espécies florestais freqüentemente dificulta o planejamento da irrigação em viveiros comerciais, levando muitas vezes, a adoção de medidas ineficientes de manejo, provocando perda no padrão de qualidade das mudas. Dessa forma, procurou-se neste trabalho investigar a máxima capacidade de retenção de água (MCRA) no substrato em que as mudas de eucalipto podem ser submetidas e determinar o coeficiente de cultivo (Kc) para o clone híbrido de E. urophylla x E. grandis. O estudo foi realizado em casa de vegetação, localizada na área experimental do Programa de Pós-Graduação em Ciências Florestais vinculado ao Centro de Ciências Agrárias da Universidade Federal do Espírito Santo (CCA-UFES) no município de Alegre, ES, montado num delineamento inteiramente casualizado, com cinco tratamentos de disponibilidade hídrica no substrato (90, 80, 70, 60 e 50% da MCRA), com quatro repetições. De acordo com os resultados obtidos, verificou-se que a disponibilidade hídrica no substrato de 70% da MCRA pode ser utilizada para a produção de mudas clonais de eucalipto, sem afetar o crescimento e o padrão de qualidade. O Kc estimado para as mudas de eucalipto em condições de viveiro foi de 1,25. AbstractDetermination of maximum capacity of water retention in substrate for production plants in Eucalyptus nursery. The scarcity of information regarding water consumption of seedlings of forest species often complicates the planning of irrigation in commercial nurseries, often leading the adoption of inefficient management measures, causing loss in the quality of seedlings. Thus, this study sought to investigate the capacity of water retention in the substrate in which the eucalyptus seedlings can be submitted and determine the crop coefficient (Kc) for the hybrid clone of E. urophylla x E . grandis. The study was conducted in a greenhouse located in the experimental area of the Post-Graduation of Forest Sciences bound to the Center for Agrarian Sciences, Federal University of Espírito Santo in the city of Alegre, ES, built in a completely randomized design with five treatments of water availability in the substrate (90, 80, 70, 60 and 50% of MCRA) and four replications. According to the results, it was found that water availability in the substrate MCRA of the 70% can be used for the production of minicutting, without affecting standards of growth and quality. The Kc for eucalyptus seedlings in nursery conditions was 1.25.Keywords: Coefficient of cultivation; irrigation management; Eucalyptus urophylla x E. grandis.

Quality of Watermelon 'Top Gun' Fruit Submitted to Different Irrigation Depths in the Northwest Region of Espírito Santo

2019 ◽  
Vol 29 (5) ◽  
pp. 1-9
Author(s):  
Robson Prucoli Posse ◽  
Ramon Tavares de Oliveira Andrade ◽  
Francielly Valani ◽  
Vinicius de Souza Oliveira ◽  
Élio José dos Santos ◽  
...  
Keyword(s):  
Espírito Santo ◽  
Espirito Santo ◽  
Northwest Region

scholarly journals LODO DE CURTUME EM SUBSTRATO COMERCIAL PARA PRODUÇÃO DE MUDAS DE MAMÃO CV. GOLDEN THB

2021 ◽  
Vol 35 (4) ◽  
pp. 593-604
Author(s):  
Otto Herbert Schuhmacher Dietrich ◽  
Márcia Adriana Carvalho dos Santos ◽  
Vinicius Rodrigues Ferreira ◽  
Sávio Da Silva Berilli ◽  
Ana Paula Cãndido Grabriel Berilli
Keyword(s):  
Cost Reduction ◽  
Carica Papaya ◽  
Response Pattern ◽  
High Salinity ◽  
Quality Characteristics ◽  
Tannery Sludge ◽  
Espírito Santo ◽  
Espirito Santo ◽  
Nutritional Imbalance

LODO DE CURTUME EM SUBSTRATO COMERCIAL PARA PRODUÇÃO DE MUDAS DE MAMÃO CV. GOLDEN THB   OTTO HERBERT SCHUHMACHER DIETRICH1, MÁRCIA ADRIANA CARVALHO DOS SANTOS2, VINICIUS RODRIGUES FERREIRA3, SÁVIO DA SILVA BERILLI4, ANA PAULA CANDIDO GABRIEL BERILLI5   1 Instituto Federal do Espírito Santo, Campus Barra de São Francisco, Av. Herculano Fernandes de Jesus, 111, Irmãos Fernandes, CEP: 29800-000, Barra de São Francisco-ES, Brasil. [email protected] 2Embrapa Semiárido, Rodovia BR-428, Km 152, Zona Rural, CEP: 56302-970, Petrolina-PE, Brasil. [email protected] 3Programa de Pós-graduação em Agroecologia, Instituto Federal do Espírito Santo, Campus de Alegre, Rodovia BR-482, Km 40, Rive, CEP: 29500-000, Alegre-ES, Brasil. [email protected] 4Programa de Pós-graduação em Agroecologia, Instituto Federal do Espírito Santo, Campus de Alegre, Rodovia BR-482, Km 40, Rive, CEP: 29500-000, Alegre-ES, Brasil. [email protected] 5Programa de Pós-graduação em Agroecologia, Instituto Federal do Espírito Santo, Campus de Alegre, Rodovia BR-482, Km 40, Rive, CEP: 29500-000, Alegre-ES, Brasil. [email protected]   RESUMO: O aproveitamento de resíduos para produção de mudas pode ser uma solução acessível em áreas produtoras de mamão, como alternativa ao uso de substratos comerciais. Assim, este estudo avaliou o efeito do lodo de curtume na produção de mudas de mamão cv. Golden THB. Foram testadas as proporções 0, 15, 30, 45 e 60% de lodo de curtume em mistura com substrato comercial, avaliando as características de emergência, biométricas, gravimétricas e de qualidade de mudas. Os resultados foram submetidos ao teste F e Dunnett (p< 0,05). Os substratos com lodo tiveram desempenho similar ao comercial em todas as características de emergência, mas inferiores para altura da muda, área foliar, matéria fresca e seca da parte aérea e raiz e IQD. Para o número de folhas e diâmetro do caule, apenas a proporção de 15% foi semelhante ao substrato comercial. A análise de regressão apontou que o aumento das proporções de lodo de curtume reduziu gradualmente as médias das variáveis analisadas, exceto para percentagem de emergência. Isso pode estar relacionado a salinidade do lodo, além de desequilíbrios nutricionais. Portanto, a mistura de lodo de curtume ao substrato comercial limitou o desenvolvimento e a qualidade das mudas de mamoeiro cv. Golden THB.   Palavras-chaves: propagação, resíduo alternativo, sustentabilidade, redução de custos, Carica papaya.   TANNERY SLUDGE IN COMMERCIAL SUBSTRATE FOR THE PRODUCTION OF PAPAYA SEEDLINGS CV. GOLDEN THB   ABSTRACT: The use of residues for the production of papaya seedlings can mention an accessible solution to the producing areas. Therefore, the objective was to evaluate the influence of portions of 0 to 60% of tannery sludge in a mixture with a commercial substrate, traditionally used in papaya propagation, to evaluate the emergence, biometric, gravimetric and quality characteristics of papaya seedlings. cv. Golden THB. The emergence characteristics had a similar performance between the proposed and commercial substrates. Overall, there were significant differences between treatments with more than 15% tannery sludge and the commercial substrate. Except for the percentage of emergence, significant results were found for regression, with the answer being the indication that gradually with the increase in the portion of the tannery sludge to the commercial substrate, there was a reduction in the characteristics analyzed. Possibly, the effects of high salinity provided this response pattern, in addition to the nutritional imbalance as a result. Despite the good results of the emergence characteristics, in general, the mixture of tannery sludge to the commercial substrate limited the development and quality of papaya seedlings cv. Golden THB, for use only in proportions up to 15% of sludge.   Keywords: propagation, alternative waste, sustainability, cost reduction, Carica papaya.

scholarly journals Prevalence of enteroparasites in vegetables marketed in the municipality of Conceição da Barra, Espírito Santo, Brazil

2020 ◽  
Vol 22 (5) ◽  
pp. 1-4
Author(s):  
Aiwny Cássia Jorge Antonino ◽  
Anelise Andrade de Souza ◽  
Marco Antônio Andrade De Souza
Keyword(s):  
Lactuca Sativa ◽  
Commercial Buildings ◽  
Degree Of Contamination ◽  
Espírito Santo ◽  
Balantidium Coli ◽  
Study Population ◽  
Quality Of Food ◽  
Espirito Santo ◽  
High Degree

 Objective To monitor the frequency of enteroparasites in lettuce (Lactuca sativa) and parsley (Petrosolium sativum) samples, marketed in commercial buildings in the municipality of Conceição da Barra, Espírito Santo, Brazil.Materials and Methods Between August 2015 and July 2016, four different popular commercial buildings (fairs, markets and supermarkets) were selected as the largest vegetable suppliers in the municipality of Conceição da Barra, Espírito Santo. A total of 40 samples were analyzed using the modified spontaneous sedimentation method at the Laboratory of Parasitology and Hematology of Centro Universitário Norte do Espirito Santo, Universidade Federal do Espírito Santo.Results The most frequent organism in the study population were the commensal Entamoeba coli and the parasites E. histolytica/E.dispar, hookworm, Balantidium coli, Ascaris sp., Toxocara sp., Taenia sp. and Dipylidium sp.Conclusions The results indicate a high degree of contamination of the vegetables, probably related to the precariousness of production, transportation and handling, making it necessary to adopt measures that guarantee the best quality of food and, consequently, better population health.

scholarly journals EFFECT OF ACCOUNTABILITY, SERVICE QUALITY, TRUST MUZZAKKI TOWARDS MUZZAKI LOYALTY

2020 ◽  
Vol 7 (2) ◽  
pp. 6-12
Author(s):  
Jumriani Jumriani
Keyword(s):  
Quality Of Service ◽  
Data Analysis ◽  
Linear Regression ◽  
Service Quality ◽  
Multiple Linear Regression ◽  
Research Method ◽  
Quantitative Approach ◽  
Unit Of Analysis ◽  
Simultaneous Influence

Influence of accountability, quality of service, belief Muzakki on loyalty Muzzak. This research aims to discuss the influence of accountability, quality of service, trust Muzakki against Muzzaki loyalty to the institution Muzakki Management Institute Infaq (LMI) Surabaya. The research method is using a quantitative approach. The Unit of analysis in research is to use respondents Muzzaki for 100 Muzzaki in the area of Surabaya, with the research instrument using the questionnaire in the area of Surabaya, and the method of data analysis using multiple linear regression. The results showed that the simultaneous influence was positive and significant and partiality that accounting was influential towards Muzzaki loyalty, the quality of service was influential on Muzzaki loyalty, and Muzzaki's belief had an effect on Muzzaki loyalty.

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