scholarly journals Towards the Definition of Value-added Services for Citizens: a New Model for the Description of Public Administration Services

2013 ◽  
Vol 4 (1) ◽  
pp. 166-173 ◽  
Author(s):  
Marco Castelli ◽  
Marco Comerio ◽  
Marco Cremaschi
Keyword(s):  
Public Administration ◽  
Value Added ◽  
Local Authorities ◽  
Smart Services ◽  
Life Event ◽  
New Model ◽  
A Value ◽  
Government Project ◽  
Definition Of

The Italian Public Administration (PA) consists in a wide set of local authorities (i.e., regions, provinces and municipalities) providing services to citizens, each with its own administrative autonomy. Actually, it often happens that Italian citizens have difficulties in discovering and using services that they need in the course of their lifes. Several Italian initiatives, suchas the SMART (Services and Meta-services for smart e-Government) project, aim to simplify the interaction between Italian citizens and the PA trought the definition of value -added services. A value-added service (VAS) guides the citizen in the fruition of all services needed along a life event (e.g., the change of address). In this paper, we present a new version of the Italian Public Administration Service (IPAS) model defined for the description of PA services. We will show how the new model supports the description of concepts that simplifies the definition of VAS. A case study defined in the context of the SMART project will be presented.

scholarly journals The specifics of applying value added tax for local authorities

2010 ◽  
Vol 58 (3) ◽  
pp. 67-78
Author(s):  
Miloš Grásgruber ◽  
Petra Mísařová
Keyword(s):  
Public Administration ◽  
Economic Activity ◽  
Value Added ◽  
The European Union ◽  
Value Added Tax ◽  
Local Authorities ◽  
Eu Member States ◽  
Common System ◽  
Council Directive ◽  
The Impact

If local authorities units carry out an economic activity, are considered to be taxable under Act No. 235/2004 Coll., On Value Added Tax as amended. Adjustment of VAT in all countries of the European Union is based on Council Directive 2006/112/EC of 28 November 2006 on the common system of value added tax as amended. The application of this directive is binding for all EU member states and national treatment of VAT may diverge from the Directive only in cases where the Directive permits. Decisions of the European Court of Justice are of considerable importance during the interpretation of the Czech VAT Act.For the municipalities and regions article defines the activities that are considered to be an economic activity and activities that are deemed to exercise of public administration and are not therefore subject to VAT. Further the paper defines the concept of turnover of local authorities. At paper there are evaluating the impact of the application of VAT on municipalities and regions in the provision of the individual fulfillment. Great attention must municipalities and region devote to the problem of correct application of claim to tax deduction if they carry out the exercise of public administration, taxable activities and fulfillments exempt from VAT.

E-Government's Role in Shifting the Paradigm of Performance in the Public Sector

2015 ◽  
Vol 2 (4) ◽  
pp. 29-45 ◽  
Author(s):  
Lidia Noto
Keyword(s):  
Public Administration ◽  
Public Management ◽  
Structured Interviews ◽  
The Public ◽  
Digital Services ◽  
The World ◽  
Critical Issues ◽  
Government Project ◽  
Feedback Structure

The emergence of e-government changed the world of the Public Administration (PA) and the discipline of Public Management dramatically. Through the presentation of a case- study of the municipality of Palermo, this article attempts to discuss the renewed need for assessing performance of e-government services in a local government and to disclose the main critical issues in accomplishing this evaluation. Palermo is experiencing the implementation of a second- generation e-government project that is embodied in the realization of a web portal. The conceptualization of a framework to assess the performance of the digital services appears to be crucial in order to improve the system and to avoid the errors of the first project. This work relies on a survey to the citizens and semi-structured interviews to managers in charge of the development of the project. System Dynamics, a particular kind of dynamic simulation, is used to provide the necessary feedback structure for identifying the determinants of the success of the portal.

A value-based definition of success in adaptive port planning: a case study of the Port of Isafjordur in Iceland

2019 ◽  
Vol 22 (3) ◽  
pp. 403-431 ◽  
Author(s):  
Majid Eskafi ◽  
Reza Fazeli ◽  
Ali Dastgheib ◽  
Poonam Taneja ◽  
Gudmundur F. Ulfarsson ◽  
...  
Keyword(s):  
A Value ◽  
Definition Of Success ◽  
Port Planning ◽  
Definition Of

The role of character in talent identification and development in New Zealand rugby union

2019 ◽  
Vol 14 (3) ◽  
pp. 406-418
Author(s):  
Ryan Rosevear ◽  
Tania Cassidy
Keyword(s):  
New Zealand ◽  
Rugby Union ◽  
Talent Identification ◽  
Systems Model ◽  
A Value ◽  
Universal Definition ◽  
Definition Of ◽  
Development Manager

The purpose of the study was to gain understanding of how character is understood in the New Zealand Rugby (NZR) ecology and how the Player Development Manager (PDM) in one Provincial Union (PU) negotiates, constructs and operationalizes interpretations of character within talent identification and development practices. The study design was informed by Bronfenbrenner’s ecological systems model of development and the methodology was case study. The participant in the study was the PDM who worked for one provincial rugby union and NZR. Data was gained using; interviews, document analysis and observations. An iterative strategy was employed when adopting the deductive and inductive analysis. The study found that across the NZR ecology there was no universal definition of character, or set of criteria used to assess players’ character. Within the NZR macrosystem there were formal policies that explicitly identified character as a value to be assessed. Yet, implicit understandings and assessment of character also existed. The PDM working in a microsystem constructed his understanding and assessment of character based on his experiences working with, and for, NZR (macrosystem) and the PU (exosystem) respectively, as well as drawing on his personal value set. The findings of this study are significant not only for rugby, in New Zealand and elsewhere, but they are relevant and topical for any selector, recruitment agent or coach who implicitly and explicitly (de)selects participants based on character.

scholarly journals Case Study: Maintenance Proposal of Press Parts Production for Minimize Waste by Lean Manufacturing – Value Stream Mapping (VSM)

INSIST ◽  
2017 ◽  
Vol 2 (1) ◽  
pp. 6
Author(s):  
Dessy Agustina Sari ◽  
Sukanta Sukanta
Keyword(s):  
Lean Manufacturing ◽  
Lead Time ◽  
Value Added ◽  
Value Stream Mapping ◽  
Problem Solution ◽  
Value Stream ◽  
A Value ◽  
Material Transportation ◽  
Schedule Activity

Abstract—Higher competition in businesslike field demanded each company acted as a value creator with progressive fixing performance. One of effort in increasing productivity was reducing waste. Enterprise T have seven type of extravagance were over production, transportation, inventory, over processing, motion waiting and defect. Minimize waste have bond with production time which could increase efficiency on using electricity and decreased lead time. Production process in this company showed non-value added time such as excessively material transportation in picking area and so the workers too much waited for the next schedule activity. This condition caused higher product lead time. Lean manufacturing idea necessary was implemented with using tool Value Stream Mapping – VSM. This strategy would resumed for the company maintenance and the result showed that lacking as much 26,45% of lead time could be a problem solution. Reducing lead time could be higher if the company have applied and played continue improvement.Keywords—lead time, lean manufacturing, value stream mapping.

scholarly journals Proposal of an Implementation Methodology of ICT Processes

Information ◽  
2019 ◽  
Vol 10 (11) ◽  
pp. 327 ◽  
Author(s):  
Edna Dias Canedo ◽  
Ruyther Parente da Costa ◽  
Luis Henrique Vieira Amaral ◽  
Moramay Coutinho ◽  
Georges Daniel Amvame Nze ◽  
...  
Keyword(s):  
Public Administration ◽  
Communication Technology ◽  
Implementation Process ◽  
The State ◽  
Information Communication ◽  
Structured Interviews ◽  
Implementation Methodology ◽  
Definition Of ◽  
State Employees

The challenge to enhance the use of Information Communication Technology (ICT) in the Brazilian Federal Public Administration involves not only technological issues but also staff training, adaptation to new culture, and understanding of processes. Furthermore, knowledge must be well aligned and articulated so that ICT resources are applied efficiently and effectively, meeting the needs of society, ensuring the provision of quality public service and, above all, providing better conditions for the exercise of functions performed by employees. This article presents an account of the implementation of the ICT processes in a State Company based on the ICT Governance Kit proposed for the Secretariat of Coordination and Governance of State Companies. During the execution of the case study, we surveyed the initial diagnosis of the processes performed by the State, as well as brainstormings and semi-structured interviews to help the implementation process. The diagnosis made it possible to identify the level of maturity of the existing ICT processes in the State and to verify if they were being carried out in the best possible way. The driving dynamics worked as a pilot, allowing the exchange of knowledge between teams, improvements suggestion in some processes of the Kit and the definition of a proposed methodology for the implementation of the Kit that could serve as a model to be used by other States which will implement the Kit. Lastly, the processes contemplated in the Kit were considered adherent by the execution team (State employees specialists in ICT Governance who participated in the implementation process), and the suggested artifacts were validated.

scholarly journals Transformation of the municipal waste management sector in Poland. A case study of the Świętokrzyskie Region

Management ◽  
2014 ◽  
Vol 18 (2) ◽  
pp. 175-190
Author(s):  
Magdalena Rybaczewska-Błażejowska
Keyword(s):  
Waste Management ◽  
Waste Disposal ◽  
Municipal Waste ◽  
Waste Collection ◽  
Local Authorities ◽  
Waste Hierarchy ◽  
New Model ◽  
Municipal Waste Management

Summary The article discusses the transformation of the municipal waste management sector in Poland, taking place during 2011- 2013, upon the case study of the Świętokrzyskie Region. The pivotal assumptions of the new model of municipal waste management in Poland are: the change of the owner of municipal waste that became communities, the improvement of the municipal waste collection, transportation and processing, and finally regionalization that means the division of the territory of Poland into municipal waste management regions. The research conducted among local authorities of the Świętokrzyskie Region has revealed that the system solutions applied in the field of municipal waste management, being currently implemented in Poland, though they are not free from socio-economic threats, lead to the fulfilment of the waste hierarchy, including the increasing levels of recycling and the reduction of bio-waste disposal.

Investments in E-Government

2020 ◽  
pp. 1435-1451
Author(s):  
Teresa Matos Fernandes ◽  
Jorge Gomes ◽  
Mário Romão
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
Public Administration ◽  
Public Organizations ◽  
Success Rates ◽  
It Investments ◽  
Investment Projects ◽  
The Public ◽  
Government Project

The expenses in Information Systems and Information Technology (IS/IT) represent a substantial share in organizations' budgets. However, IS/IT investment projects seem to continue to show reduced success rates. The Benefits Management (BM) has gained relevance as a way, not only, to understand these failures, but also as a tool available to organizations to improve the success of IS/TI investments. The objective of this article is to understand how BM can be applied in IS/IT investments in the Public Administration (PA) and help to leverage the benefits of these investments. A case study was conducted using an e-Government project in the Portuguese PA. The study showed how a BM approach can be applied in this environment and also identified some difficulties that must be considered. Several benefits, that were not foreseen, were identified and evaluated, or proposed some criteria for their evaluation, highlighting, this way, the true contribution of IS/IT investments in delivering services to citizens and increasing public organizations performance.

Food, Rural Heritage, and Tourism in the Local Economy

2020 ◽  
pp. 189-219
Author(s):  
Donatella Privitera ◽  
Snežana Štetić ◽  
Tamer Baran ◽  
Adrian Nedelcu
Keyword(s):  
Rural Communities ◽  
Cultural Heritage ◽  
Cultural Values ◽  
Value Added ◽  
Local Economy ◽  
A Value ◽  
Entrepreneurial Culture ◽  
Survey Results ◽  
Development Paths

This chapter focuses on the manifestations of the values of the gastronomic cultural heritage in geographically and ethnically different territories in southeastern European countries such as Serbia, Romania, Turkey, and Italy. The chapter explores how the development of gastronomy and the food heritage can help to protect rural heritage values. This study used qualitative method. Case studies were used to summarize the local survey results and to consider how an entrepreneurial culture can enhance locally produced food as a value-added touristic experience. Case study surveys in the four countries enable us to get an insight into the cultural values of the gastronomic heritage in each of them, to formulate gastronomic cultural heritage marketing development paths to continue to increase the demand for these values, and hence to revitalize economic activity in the local rural communities. There is a wide variety of different practices in different regions and countries.

Analysis Of Non Value Added Activity On Ship Production Process Approach Concept Of Value Stream Mapping Case Study At PT. Dumas Tanjung Perak Shipyard Surabaya

2017 ◽  
Vol 11 (1) ◽  
pp. 23-30
Author(s):  
An Apriyani Tebiary ◽  
I Ketut Suastika ◽  
Buana Ma'ruf
Keyword(s):  
Production Process ◽  
Value Added ◽  
Mapping Method ◽  
Value Stream Mapping ◽  
Quality Cost ◽  
Shipbuilding Industry ◽  
Value Stream ◽  
A Value ◽  
Production Effectiveness

Competition of shipyard industry market in this globalization era encourages companies to realize the importance of improving the effectiveness and efficiency so that, able to compete in terms of quality, cost and on time delivery. Production effectiveness is one effort that must be achieved by a shipbuilding industry to survive amid the competition in seizing market share. Production effectiveness is done with the aim of producing economically, continuously and on time to the customer, so that the company's survival can be guaranteed. This study aims to identify the activities that are classified as waste in the process of ship building at PT. Dumas Tanjung Perak Shipyard Surabaya so as to minimize production time in shipyard industry. The results showed the effectiveness of PT. DUMAS currently reaches 84.96%. In the process of improvement with the application of value stream mapping effectiveness value reached 92%. The conclusion of this research is a value stream mapping method can be applied measuring instrument and can describe the flow of production process in shipyard so that can explain in detail activity that give value added or non value added activity.

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