Quality Management Processes and Automated Tools for FM-BIM Delivery

2021 ◽  
Author(s):  
Romain Leygonie ◽  
Ali Motamedi
Keyword(s):  
Quality Management ◽  
Management Processes ◽  
Automated Tools

The impact of quality management practices on knowledge management processes: a study of a social security corporation in Jordan

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ata Al Shraah ◽  
Ayman Abu-Rumman ◽  
Faisal Al Madi ◽  
Fawwaz Ali Farhan Alhammad ◽  
Ayah Ahmad AlJboor
Keyword(s):  
Knowledge Management ◽  
Statistical Analysis ◽  
Quality Management ◽  
Social Security ◽  
Management Practices ◽  
Content Type ◽  
Quality Management Practices ◽  
Management Processes ◽  
The Impact ◽  
General Director

PurposeThis study aimed to investigate the impact of total quality practices on knowledge management (KM) processes across a Social Security Corporation (SSC) in Jordan and explore the best approach to improve KM processes using quality management.Design/methodology/approachThis study followed a quantitative methodology: a conceptual model was developed based on an extensive review of the related literature; an online survey was developed and distributed using the SSC's intranet; and 384 surveys were completed and used in the statistical analysis. The two-stage approach of structural equation modeling (SEM) was employed to analyze and interpret the data, and was used to validate the conceptual model of this research.FindingsBased on the statistical analysis it was found that six out of seven independent factors relating to quality management practices were confirmed to have a significant impact on the knowledge management processes (KMPs). Building upon the findings an agenda for improving KM processes using quality management is proposed.Originality/valueThis study was conducted in one organization namely the SSC because it is the largest public service organization in Jordan and offers compulsory services. The inclusion of other public organizations and companies may reflect different findings. Future research may collect data from other service industries to get a more comprehensive perspective from developing countries such as Jordan. Moreover, the population of this study included only the General Director, General Director Assistants, and Administrative Managers. Front-line employees were excluded from the data collection because the study was conducted solely from a managerial perspective.

Ferramentas da qualidade nos processos gerenciais de serviços de saúde

2021 ◽  
Vol 5 (9) ◽  
pp. 62-67
Author(s):  
Juliana Araújo do Espírito Santo ◽  
Keli Bahia Felicíssimo Zocratto
Keyword(s):  
Quality Management ◽  
Service Management ◽  
Health Sciences ◽  
Inclusion Criteria ◽  
Management Tools ◽  
Scientific Publications ◽  
Ishikawa Diagram ◽  
Management Processes ◽  
Continuous Use ◽  
Quality Tools

Trata-se de revisão integrativa, que buscou verificar na literatura as ferramentas de gestão da qualidade mais utilizadas nos serviços de saúde brasileiros, a partir de publicações científicas da base do Banco de Descritores de Ciências da Saúde (DeCS) da Biblioteca Virtual em Saúde (BVS), entre 2000 e 2019. Seguindo os critérios de inclusão, totalizaram-se 13 estudos selecionados para análise, dos quais 85% (11 artigos) foram realmente utilizados para alcance do objetivo final deste trabalho. As ferramentas de qualidade mais citadas foram PDCA, método 5W2H, diagrama de Ishikawa e brainstorming. Percebe-se que há um movimento crescente em direção a utilização mais contínua das ferramentas, especialmente no que tange a responsabilidade em melhorar resultados. A gestão da qualidade é a principal maneira de um gestor criar um ambiente adequado tanto para os funcionários e clientes, como para receber as acreditações.Descritores: Gestão da Qualidade, Processos Gerenciais, Ferramentas da Qualidade. Quality tools in health service management processesAbstract: This is an integrative review, which sought to verify in the literature the most used quality management tools in Brazilian health services, based on scientific publications from the database of Health Sciences Descriptors (DeCS) of the Virtual Health Library (VHL), between 2000 and 2019. Following the inclusion criteria, there were 13 studies selected for analysis, of which 85% (11 articles) were actually used to achieve the final objective of this work. The most cited quality tools were PDCA, method 5W2H, Ishikawa diagram and brainstorming. It is noticed that there is an increasing movement towards more continuous use of tools, especially with regard to the responsibility to improve results. Quality management is the main way for a manager to create an appropriate environment for both employees and customers, as well as for receiving accreditations.Descriptors: Quality Management, Management Processes, Quality Tools. Herramientas de calidad en los procesos de gestión de servicios de saludResumen: Esta es una revisión integradora, que buscó verificar en la literatura las herramientas de gestión de calidad más utilizadas en los servicios de salud brasileños, con base en publicaciones científicas de la base de datos de Descriptores de Ciencias de la Salud (DeCS) de la Biblioteca Virtual en Salud (BVS), entre 2000 y 2019. Siguiendo los criterios de inclusión, hubo 13 estudios seleccionados para el análisis, de los cuales el 85% (11 artículos) se utilizaron realmente para lograr el objetivo final de este trabajo. Las herramientas de calidad más citadas fueron PDCA, método 5W2H, diagrama de Ishikawa y lluvia de ideas. Se observa que hay un movimiento creciente hacia un uso más continuo de las herramientas, especialmente con respecto a la responsabilidad de mejorar los resultados. La gestión de calidad es la forma principal para que un gerente cree un ambiente apropiado tanto para empleados como para clientes, así como para recibir acreditaciones.Descriptores: Gestión de Calidad, Procesos de Gestión, Herramientas de Calidad.

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