How mHealth Providers Meet the Emerging Demands of Consumers in China: A Survey from Patient-Users (Preprint)
BACKGROUND Background: The adoption of mobile health information technology (mHealth), consisting primarily of electronic medical record (EMR) in hospitals and mobile health (mHealth) application among consumers outside of healthcare settings, have been booming in China. There have been investigations on the impact of mHealth on improving the quality of healthcare. However, it remains unclear whether emerging mHealth providers, particularly mHealth providers, fill in emerging consumer needs in China. OBJECTIVE Objective: This study aims to survey prior knowledge, current usage, and future preference of mHealth applications among two distinct cohorts (online vs hospital visitor) that we surveyed in China. METHODS Methods: We categorized main mHealth features into 9 groups. We surveyed two Chinese cohorts: hospitalized patients (n = 299) and the general public outside the hospital using WeChat—a popular social networking APPs (n = 156), on mHealth usage and expectations on these 9 feature groups. The original survey was conducted in Chinese. We performed data analysis of user reponses in the survey using descriptive statistics techniques: t-test and chi-square fitness test. RESULTS Results: Although most of the survey participants show prior knowledge on some features of EMR, most of them (66%) have never used mHealth applications. In addition, the participants consider predictive analytic features as the most important ones for the mHealth applications. The responses vary according to different cohort demographics, in particular, age groups. CONCLUSIONS Conclusions: Despite tremendous efforts in adopting EMR and developing mHealth applications, it is still too early to conclude that mHealth are readily adopted among patients in China. There are significant gaps among what the implementers offer, what providers expect, and what patients and consumers demands. Current Chinese mHealth applications implement features heavily focused on social networking and communication; however, it has been shown that patients do not consider these features as the top priority in mHealth applications. Instead, our study suggests that analytic features should be the future focus for successful mHealth application development in China.