scholarly journals Environmental Restoration Program pollution prevention performance measures for FY 1993 and 1994 remedial investigations: Management training manual

1993 ◽  
Author(s):  
◽  
Keyword(s):  
Performance Measures ◽  
Pollution Prevention ◽  
Management Training ◽  
Training Manual ◽  
Environmental Restoration

Evaluating a Maintenance Crew Resource Management Training Program; Effects on Attitudes, Behaviors, and Performance

1994 ◽  
Vol 38 (18) ◽  
pp. 1242-1246
Author(s):  
Michelle M. Robertson ◽  
James C. Taylor ◽  
John W. Stelly ◽  
Robert Wagner
Keyword(s):  
Resource Management ◽  
Performance Measures ◽  
Crew Resource Management ◽  
Organizational Factors ◽  
Management Training ◽  
Management Program ◽  
Before And After ◽  
Crew Resource Management Training ◽  
And Performance ◽  
Maintenance Performance

A Crew Resource Management program for maintenance personnel has been developed by an airline company which involves several team related concepts. Technical operations managers' pre and post-training attitudes and their follow-up attitudes (2, 6 and 12 months afterwards) concerning a variety of management and organizational factors were compared with one another as well as with maintenance performance measures. Comparisons of participants' attitudes before and after their training showed a significant improvement in attitudes indicators and these attitudes remained stable overtime. Positive trends for two of the maintenance performance indicators are demonstrated in comparing pre and post training performance measures. Increased safety and improved on-time performance was found related to improved attitudes about participation and assertive communication. Open ended responses as well as anecdotal evidence confirms the positive changes in attitudes and behaviors.

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