scholarly journals Repairing Charity Trust in Times of Accidental Crisis: The Role of Crisis History and Crisis Response Strategy

2021 ◽  
Vol Volume 14 ◽  
pp. 2147-2156
Author(s):  
Xuhui Yuan ◽  
Zirong Ren ◽  
Zhengjie Liu ◽  
Weijian Li ◽  
Binghai Sun
Keyword(s):  
Crisis Response ◽  
Response Strategy ◽  
Crisis Response Strategy

Strategic crisis response: managerial implications and direction for recovery and survival

2022 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ramendra Thakur ◽  
Dena Hale
Keyword(s):  
Public Health ◽  
Attribution Theory ◽  
Slow Growth ◽  
Crisis Response ◽  
Response Strategy ◽  
Health Crisis ◽  
Content Type ◽  
Public Health Crisis ◽  
Crisis Response Strategy ◽  
Managerial Implications

Purpose The purpose of this paper is to provide managers with insights to help survive a crisis, create advantage during slow-growth recoveries and thrive when the crisis is over. Given the environment at the time of this paper, this paper focuses on widespread crises, such as a public health crisis like COVID-19. Design/methodology/approach The authors offer a conceptual framework, grounded in the attribution theory and situation crisis communication theory (SCCT), for managers to use when determining which crisis response strategy is most appropriate to use during a crisis. Propositions based on this framework are provided. This paper focuses on widespread crises, such as a public health crisis, particularly on the COVID-19 pandemic. Based on the framework proposed for organizational crisis response strategy and recovery, several insights for managers across a variety of industries emerge. Consideration of the best strategic approach to a crisis is essential, and time is critical. This framework provides a starting point for creating a proper response strategy when a crisis arises that is not within the organization’s crisis management planning. Managerial implications for several industries, such as restaurant, hotel, airline, education, retail, medical and other professional services, and theoretical implications to further the advancement of understanding are provided. Findings The findings of this paper demonstrate that organizations that apply an accommodative strategy during unintentional crises will survive, while during intentional crises, they will thrive in the marketplace. Similarly, organizations that apply an offensive strategy during unintentional crises will thrive, while during intentional crises, they will survive in the marketplace. Practical implications This paper provides a framework highlighting strategies that best protect an organization during both internally and externally caused crises. The response strategy and crisis framework are based on the attribution theory and SCCT. Building on this framework, six propositions are postulated. In keeping with this strategy and crisis framework, this study provides several crisis response insights for managers across a variety of industries. These suggestions act as a guide for managers when assessing how to respond in the early days of a crisis and what to do to recover from it. Originality/value This paper provides a crisis-strategy matrix, grounded in the attribution theory and SCCT, to provide decision-making guidance to help managers survive a crisis, create advantage during slow-growth recoveries and thrive when the crisis is over. The authors provide multiple industry insights related to the “how to” and the “what to” in the recovery from and survival through internally and externally caused crises.

scholarly journals An Experimental Designs For The Impact Of Attributed Organization Crisis Responsibility On Halal Organization Image As Mediated By Crisis Response Strategy

2019 ◽  
Vol 8 (5C) ◽  
pp. 731-739
Keyword(s):  
Crisis Communication ◽  
Crisis Response ◽  
Experimental Designs ◽  
Response Strategy ◽  
Response Strategies ◽  
Crisis Response Strategy ◽  
Halal Food ◽  
The Impact ◽  
The Relationship ◽  
Survey Questionnaires

In Malaysia, food crises related with Halal issues is becoming an imperative issue among Halal consumer with organizations facing crisis that have been suspected to sell NonHalal food products. This type of crisis has the potential to damage the organization image. Therefore, the adoption of appropriate crisis response strategy is needed in order to manage this outcome. In crisis communication field, experimental designs start to be adopted by many of researchers thus shift away from using the case studies. This phenomena occur due to the experimental research provides more understanding on the relationship and consequences of the crisis stimuli. Therefore, this research develop an experimental designs that using 3x3 between subjects factorial design, utilizing survey questionnaires as the instrument in order to investigate the crisis response strategies that most successfully accommodate the level of organization crisis responsibility perceived by the halal food consumer that will impact the organization image. In this research crisis response strategy will mediated the relationship between the organization crisis responsibility and organization image

scholarly journals Building crisis capacity with data breaches: the role of stakeholder relationship management and strategic communication

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Audra Diers-Lawson ◽  
Amelia Symons ◽  
Cheng Zeng
Keyword(s):  
Data Security ◽  
Crisis Communication ◽  
Relationship Management ◽  
Crisis Response ◽  
Response Strategy ◽  
Content Type ◽  
Typical Response ◽  
Data Breaches ◽  
Security Breaches

PurposeData security breaches are an increasingly common and costly problem for organizations, yet there are critical gaps in our understanding of the role of stakeholder relationship management and crisis communication in relation to data breaches. In fact, though there have been some studies focusing on data breaches, little is known about what might constitute a “typical” response to data breaches whether those responses are effective at maintaining the stakeholders' relationship with the organization, their commitment to use the organization after the crisis, or the reputational threat of the crisis. Further, even less is known about the factors most influencing response and outcome evaluation during data breaches.Design/methodology/approachWe identify a “typical” response strategy to data breaches and then evaluate the role of this response in comparison to situation, stakeholder demographics and relationships between stakeholders, the issue and the organization using an experimental design. This experiment focuses on a 2 (type of organization) × 2 (prior knowledge of breach risk) with a control group design.FindingsFindings suggest that rather than employing reactive crisis response messaging the role of public relations should focus on proactive relationship building between organizations and key stakeholders.Originality/valueFor the last several decades much of the field of crisis communication has assumed that in the context of a crisis the response strategy itself would materially help the organization. These data suggest that the field crisis communication may have been making the wrong assumption. In fact, these data suggest that reactive crisis response has little-to-no effect once we consider the relationships between organizations, the issue and stakeholders. The findings show that an ongoing program of crisis capacity building is to an organization's strategic advantage when data security breaches occur.

scholarly journals Crisis Response Strategy and Crisis Types Suitability: A Preliminary Study on MH370

2017 ◽  
Vol 33 ◽  
pp. 00037 ◽  
Author(s):  
Noratikah Mohamad Ashari ◽  
Dayang Aizza Maisha Abang Ahmad ◽  
Mus Chairil Samani
Keyword(s):  
Crisis Response ◽  
Response Strategy ◽  
Crisis Response Strategy ◽  
Preliminary Study
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