scholarly journals Developing anchored measures of patient satisfaction with pharmaceutical care delivery: Experiences versus expectations

2009 ◽  
pp. 113 ◽  
Author(s):  
Rosemin Kassam
Keyword(s):  
Patient Satisfaction ◽  
Pharmaceutical Care ◽  
Care Delivery

scholarly journals Potential Benefits and Drawbacks of Virtual Clinics in General Surgery: Pilot Cross-Sectional Questionnaire Study (Preprint)

2018 ◽  
Author(s):  
Emily Rutherford ◽  
Roghinio Noray ◽  
Caolán Ó HEarráin ◽  
Kevin Quinlan ◽  
Aisling Hegarty ◽  
...  
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Health Care Providers ◽  
Care Delivery ◽  
Day Surgery ◽  
Care Providers ◽  
Cross Sectional ◽  
Tertiary Center ◽  
Specialist Health Care ◽  
Outpatient Settings

BACKGROUND Escalating demand for specialist health care puts considerable demand on hospital services. Technology offers a means by which health care providers may increase the efficiency of health care delivery. OBJECTIVE The aim of this study was to conduct a pilot study of the feasibility, benefits, and drawbacks of a virtual clinic (VC) in the general surgical service of a busy tertiary center. METHODS Patient satisfaction with current care and attitudes to VC were surveyed prospectively in the general surgical outpatient department (OPD; n=223). A subset of patients who had undergone endoscopy and day surgery were recruited to follow-up in a VC and subsequently surveyed with regard to their satisfaction (20/243). Other outcomes measured included a comparison of consultation times in traditional and virtual outpatient settings and financial cost to both patients and the institution. RESULTS Almost half of the patients reported barriers to prospective use of VCs. However, within the cohort who had been followed-up in the VC, satisfaction was higher than the traditional OPD (100% as compared with 187/223, 83.9%). Significant savings in both time (<italic>P</italic>=.003) and financial costs to patients and the institution were found. CONCLUSIONS For an appropriately selected group of patients, VCs offer a viable alternative to traditional OPD. This alternative can improve both patient satisfaction and efficiency of patient care.

scholarly journals HUBUNGAN KOMUNIKASI TERAPEUTIK PERAWAT DENGAN KEPUASAN PASIEN DI BADAN RUMAH SAKIT UMUM DAERAH KABUPATEN TABANAN [THE CORRELATION BETWEEN NURSE THERAPEUTIC COMMUNICATION AND PATIENT SATISFACTION IN TABANAN REGIONAL HOSPITAL]

2021 ◽  
Vol 8 (2) ◽  
pp. 135
Author(s):  
Ni Made Kristina Meikayanti ◽  
Ni Made Ari Sukmandari ◽  
Si Putu Agung Ayu Pertiwi Dewi
Keyword(s):  
Patient Satisfaction ◽  
Nursing Care ◽  
Care Delivery ◽  
Measuring Instruments ◽  
P Value ◽  
Validity And Reliability ◽  
Therapeutic Communication ◽  
Chi Square ◽  
Cross Sectional ◽  
Purposive Sampling

<p><em>Therapeutic communication is carried out in every nursing care delivery. Through good communication between nurse and patient or patient's family, a trusting relationship can be developed. Thus, the treatment provided can be received optimally which can affect patient satisfaction. The purpose of this study was to determine the relationship between nurse therapeutic communication and patient satisfaction. The measuring instruments used in this study were nurse therapeutic communication and patient satisfaction questionnaires that had been tested for its validity and reliability. The design of this research was a descriptive analytic correlation using cross sectional design. The sampling technique used purposive sampling with 67 respondents. The research data were analyzed using the chi square correlation test. The results of this study indicated that 53.7% nurses had good therapeutic communication and 55.2% patients were satisfied. Chi square test revealed p value 0.001 with a confidence level of 95%. It is concluded that there was a relationship between nurse therapeutic communication and patient satisfaction at the Regional General Hospital of Tabanan Regency. It is hoped that nurses' therapeutic communication can be improved and applied in nursing care, and further explore factors that can improve the nurses’ therapeutic communication skills to increse patient satisfaction.</em></p><p> </p><p><strong>BAHASA INDONESIA </strong>Komunikasi terapeutik dilaksanakan pada setiap pemberian asuhan keperawatan. Melalui komunikasi yang baik antara perawat dan pasien atau keluarga pasien dapat membangun hubungan saling percaya antara perawat dengan pasien. Sehingga perawatan yang diberikan dapat diterima dengan optimal dan dapat memengaruhi kepuasan pasien. Adapun tujuan penelitian ini adalah untuk mengetahui hubungan komunikasi terapeutik perawat dengan kepuasan pasien. Alat ukur yang digunakan dalam penelitian ini adalah kuisioner komunikasi terapeutik perawat dan kuisioner kepuasaan pasien yang telah dilakukan uji validitas dan reliabilitas sebelumnya. Desain penelitian ini adalah deskriptif analitik korelasi dengan menggunakan rancangan cross sectional. Teknik pengambilan sampel menggunakan purposive sampling dengan jumlah sampel sebanyak 67 responden. Data penelitian ini dianalisis menggunakan uji korelasi chi square. Hasil penelitian ini menunjukkan bahwa 53,7% perawat melakukan komunikasi terapeutikyang baik dan 55,2% pasien merasa puas. Hasil uji chi square didapatkan p value 0,001 dengan tingkat kepercayaan 95%. Sehingga dapat disimpulkan bahwa ada hubungan komunikasi terapeutik perawat dengan kepuasan pasien di Badan Rumah Sakit Umum Daerah Kabupaten Tabanan. Komunikasi terapeutik perawat diharapkan dapat ditingkatkan dan diterapkan dalam pemberian asuhan keperawatan, dan peneliti selanjutnya dapat menemukan faktor-faktor lain yang dapat meningkatkan kemampuan komunikasi terapeutik perawat sehingga kepuasan pasien dapat lebih meningkat.</p><p> </p>

scholarly journals ASSESSMENT OF THE CURRENT GERIATRIC PHARMACEUTICAL CARE IN THE UNITED ARAB EMIRATES

2019 ◽  
pp. 211-215
Author(s):  
OSAMA MOHAMED IBRAHIM ◽  
RANA IBRAHIM
Keyword(s):  
Elderly Patient ◽  
Patient Satisfaction ◽  
Pharmaceutical Care ◽  
United Arab Emirates ◽  
Geriatric Patients ◽  
Abu Dhabi ◽  
High Quality ◽  
Cross Sectional ◽  
Level Of Satisfaction ◽  
Training Courses

Objectives: The primary goal of this study is to assess the current geriatric pharmaceutical care and patient satisfaction among elderly patient. Another aim is to increase the awareness among pharmacists in providing better guidelines for proper geriatric pharmaceutical care in the United Arab Emirates (UAE). Methods: A pilot observational study was done through the dissemination of cross-sectional surveys among pharmacists and geriatrics in the Emirates of Abu Dhabi, Dubai, and Sharjah. Three hundred and eight pharmacists and 110 geriatric patients were randomly selected to participate in the study. Results: Among pharmacists participating in the study, 32.1% were from Abu Dhabi, 37.6% from Dubai, and 30.1% from Sharjah. Geriatric patients who participated from Abu Dhabi were 30.0%, 38.1% were from Dubai, and 31.8% were from Sharjah. Geriatrics level of satisfaction was higher in Abu Dhabi compared to Sharjah and Dubai (p=0.0005). Pharmacists in Sharjah and Dubai had higher interest in taking special courses on how to deal with elderly patients compared to pharmacists in Abu Dhabi (p<0.0001). Conclusions: Geriatrics satisfaction toward pharmaceutical care is not the same in all Emirates of the UAE. This calls for implementing diverse measures such as providing training courses for pharmacists specialized in geriatrics care, which aims to provide a high-quality pharmaceutical care to all geriatrics in the UAE.

Implementation of Pharmaceutical Care Services for Patients with Hyperlipidemias by Independent Community Pharmacy Practitioners

1997 ◽  
Vol 31 (6) ◽  
pp. 713-719 ◽  
Author(s):  
Michelle CH Shibley ◽  
Carol B Pugh
Keyword(s):  
Quality Of Life ◽  
Patient Satisfaction ◽  
Community Pharmacy ◽  
Pharmaceutical Care ◽  
Low Density Lipoprotein ◽  
Density Lipoprotein ◽  
Therapeutic Goals ◽  
Care Services ◽  
A Prospective Study

OBJECTIVE: To implement and evaluate pharmaceutical care services for patients with hyperlipidemias in the community pharmacy setting, to evaluate the results of a pharmaceutical care training process for pharmacists by using an assessment quiz, and to measure patient outcomes resulting from provision of pharmaceutical care to patients with hyperlipidemia. DESIGN: A prospective study was conducted over a 1 -year period. Patients served as their own controls. SETTING: Two independent community pharmacies in Richmond, Virginia. PARTICIPANTS: Twenty-five adult patients with confirmed dyslipidemias completed the study. INTERVENTIONS: Study pharmacists assessed each patient and assisted in setting therapeutic goals; patients also completed a visit with a registered dietitian. Drug therapy recommendations were made to physicians by the pharmacist when appropriate. Follow-up was scheduled with the pharmacist to ensure positive outcomes and reduce adverse effects. MAIN OUTCOME MEASURES: Fasting lipoprotein profiles were measured initially and at 6 and 12 months. The SF-36 survey, the MacKeigan-Larson satisfaction survey, and a patient opinion survey were administered initially and at the conclusion of the study. RESULTS: Total cholesterol and low-density lipoprotein cholesterol values were significantly decreased at 12 months compared with either the baseline or 6-month values (p < 0.02). Significant improvement was found in several domains of the surveys; quality of life, patient satisfaction with pharmacy services, and patient opinions on the role of the pharmacist improved after the intervention. CONCLUSIONS: Pharmaceutical care may positively affect lipid values, quality of life, and patient satisfaction.

A randomized controlled study for the long term follow-up of breast cancer survivors: A primary care physician (PCP) coordinated care delivery model.

2016 ◽  
Vol 34 (3_suppl) ◽  
pp. 36-36 ◽  
Author(s):  
Yong Alison Wang ◽  
Shih-Ping Chen ◽  
Chen-Fang Horng ◽  
Ling-Ling Hsieh ◽  
Kai-Hsin Hsu ◽  
...  
Keyword(s):  
Breast Cancer ◽  
Patient Satisfaction ◽  
Clinical Outcome ◽  
Care Delivery ◽  
Randomized Study ◽  
Controlled Study ◽  
Survivorship Care ◽  
Coordinated Care ◽  
Delivery Model ◽  
Care Delivery Model

36 Background: Generalist involvement in cancer survivorship care is becoming a global trend, however, significant barriers exist. As a major cancer center in Taiwan, KF-SYSCC is implementing an academic institution-based comprehensive survivorship program, a PCP-coordinated care delivery model. Our goal is to promote health, manage chronic diseases, attend to psychosocial needs, and optimize health care resources without compromising cancer-related clinical outcome or patient satisfaction. Methods: We designed a randomized study with staggered transition of stage 0-3 breast cancer patients from oncologist care to the PCP-coordinated program at one or two years after cancer surgery. The outcomes for comparing the two care models include late effects of breast cancer treatment, anxiety and depression, health-related quality of life, recurrence-related clinical outcome, preventive care, chronic disease management, patient satisfaction, and health services utilization. Questionnaires were given every 6 months from 6 to 30 months after surgery. Results: Within six months, 270 eligible individuals were approached with an enrollment rate of 58% (target sample 1,200). The barriers for non-enrollment include: having established relationship with oncologist, transfer time too soon, lack of trust for non-oncologist, unwilling to change care provider, treatment not yet completed. The 113 non-participants did not differ from the 157 participants in age or cancer characteristics. Between the 1-year and 2-year transfer groups, there were no significant differences in demographics, tumor characteristics and treatment modalities. The initial BCPT and SF-36 questionnaires showed poorer performance in the areas of hot flashes, pain, cognition, weight, role physical, energy, and health perception, as compared with areas of bladder, vaginal, arm problems, physical and social functioning, mental health, and role emotional. Conclusions: We have started a randomized study to evaluate a generalist care model to survivorship care. Baseline patient characteristics were defined. Several barriers to the transition of the new care delivery model were identified.

scholarly journals Effects of Patient Safety Culture on Patient Satisfaction With Radiological Services in Nigerian Radiodiagnostic Practice

2018 ◽  
Vol 5 (4) ◽  
pp. 267-271 ◽  
Author(s):  
Chioma Henrietta Okafor ◽  
Anthony C Ugwu ◽  
Ime Edet Okon
Keyword(s):  
Patient Safety ◽  
Patient Satisfaction ◽  
Safety Culture ◽  
Positive Response ◽  
Health Workers ◽  
Care Delivery ◽  
Simple Random Sampling ◽  
Patient Safety Culture ◽  
Patient Satisfaction Questionnaire

Introduction: Patient safety culture is believed to be the first step toward improvement in quality of health-care delivery which will impact patient satisfaction. Objective: To assess the effect of patient safety culture on patient satisfaction in radiodiagnostic practice. Method: Two validated questionnaires via Hospital Survey on Patient Safety Culture by Agency of Health Research and Quality and patient satisfaction questionnaire by Hays were administered to radiodiagnostic staff and patients who came for diagnostic care, respectively. These questionnaires were based on 5-point Likert scale. Questionnaires on patient safety culture and patient satisfaction were administered to 80 radiology health workers and 376 patients of radiology, respectively. Simple random sampling was used to enlist the participants for patient satisfaction while a population study was carried out to enlist patient safety culture participants. Data were analyzed using SPSS version 17. Results: Response rate for patient safety culture questionnaires was 94.6%, while that of patient satisfaction was 62.8%. Among the survey items of patient safety, teamwork has the highest positive response of 76.5%, while staffing has the least, 30%. Overall patient safety culture was 53.7%. The survey item with highest positive response in patient satisfaction survey was patient-provider relationship (80%), while service cost-effectiveness has the least of 59%. Overall patient satisfaction with radiological services was 72.6%. There is no correlation between patient safety culture and patient satisfaction. Conclusion: Even though there is an excellent level of patient satisfaction in this study, it is not related to the practice of patient safety culture in radiodiagnostic unit.

scholarly journals A Comparative Case Study of Prescribing and Non-Prescribing Physiotherapists and Podiatrists

2020 ◽  
Author(s):  
Nicola Carey ◽  
Judith Edwards ◽  
Simon Otter ◽  
Heather Gage ◽  
Peter Williams ◽  
...  
Keyword(s):  
Quality Of Life ◽  
Patient Satisfaction ◽  
Health Professionals ◽  
Care Delivery ◽  
Comparative Case Study ◽  
Allied Health Professionals ◽  
Future Developments ◽  
The World

Abstract BackgroundIncreasing numbers of nurses, pharmacists and allied health professionals across the world have prescribing rights: over 90,000 of the eligible United Kingdom workforce are qualified as non-doctor prescribers. In order to inform future developments, it is important to understand the benefits and impact of prescribing by allied health professionals including physiotherapists and podiatrists.Aim: to compare outcomes of Physiotherapist and Podiatrist Independent Prescriber (PP- IP) patients with those of Physiotherapist and Podiatrist non-prescribers (PP-NPs). Outcome measures included patient satisfaction, ease of access to services, quality of life and cost implications.Design: a mixed method comparative case studyMethods: Using mixed methods of data collection, outcomes were compared between 7 sites where care was provided from a PP-IP (3 podiatrist and 4 physiotherapist IPs) and 7 sites from a PP-NP (3 podiatrist and 4 physiotherapist NPs). Patients were followed up for 2 months (2015-2016).Results: 488 patients were recruited: n=243 IP sites, and n=245 NP sites. Independent prescribing was found to be highly acceptable, and equivalent in terms of quality of life (p>0.05) and patient satisfaction (p≤0.05) compared to care provided by NPs. PP-IP care delivery was found to be more resource intensive than NP-PP, with longer consultation duration for IPs (around 6.5 mins), and a higher proportion of physiotherapy patients discussed with medical colleagues (around 9.5 minutes). ConclusionThis study provides new knowledge that PP-IPs provide high levels of care. PP-IP care delivery was found to be more resource intensive. Further research is required to explore cost effectiveness. A more focussed exploration within each profession using targeted outcome measures would enable a more robust comparison, inform future developments around the world and help ensure non-doctor prescribing is recognised as an effective way to alleviate shortfalls in the global workforce.

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