scholarly journals Patient satisfaction with pharmaceutical care delivery in community pharmacies

2012 ◽  
pp. 337 ◽  
Author(s):  
Rosemin Kassam ◽  
Collins ◽  
Berkowitz
Keyword(s):  
Patient Satisfaction ◽  
Pharmaceutical Care ◽  
Care Delivery ◽  
Community Pharmacies

scholarly journals Assessment of Patient Satisfaction with Pharmaceutical Care Services in Community Pharmacies within Abuja

2020 ◽  
Vol 09 (02) ◽  
pp. 51-57
Author(s):  
Onavbavba Godspower ◽  
Danraka Abubakar M ◽  
Galadima Isa H ◽  
Isibor Aisosa .
Keyword(s):  
Patient Satisfaction ◽  
Pharmaceutical Care ◽  
Community Pharmacies ◽  
Care Services

scholarly journals Determinants of Satisfaction with Services, and Trust in the Information Received in Community Pharmacies: A Comparative Analysis to Foster Pharmaceutical Care Adoption

Healthcare ◽  
2021 ◽  
Vol 9 (5) ◽  
pp. 562
Author(s):  
Elena Druică ◽  
Rodica Ianole-Călin ◽  
Cristian Băicuș ◽  
Raluca Dinescu
Keyword(s):  
Patient Satisfaction ◽  
Pharmaceutical Care ◽  
Waiting Time ◽  
Robust Regression ◽  
Statistical Tests ◽  
Community Pharmacies ◽  
Chronic Patients ◽  
Online Questionnaire ◽  
Determinants Of Satisfaction ◽  
Satisfaction With Services

Patient’s satisfaction with community pharmacy services, and patients’ trust in the information received in community pharmacies are important drivers of pharmaceutical care adoption. An online questionnaire assessing patient satisfaction with the services received in pharmacies and trust in the pharmacist’s advice, along with their determinants, was administered to 343 Romanian chronic and non-chronic patients. Using various statistical tests, exploratory factor analysis, and robust regression we explored determinants of satisfaction and trust. We found that satisfaction with services is predicted by pharmacists’ attitude (β = 631, p < 0.001), low waiting time (β = 0.180, p < 0.001), affordable cost of the drugs (β = 0.09, p = 0.009), and drug availability (β = 0.157, p < 0.001). At the same time, trust in the information received is driven by pharmacists’ attention (β = 0.610, p < 0.001), whether the patient received precautionary information (β = 0.425, p < 0.001), low waiting time (β = 0.287, p < 0.001), and whether the respondent is a chronic patient or not (non-chronic patients express more trust, β = 0.328, p = 0.04). Our study expands the existing paradigm that sees trust as a simple predictor of satisfaction by showing that trust and satisfaction are predicted by different variables, and thus they should be addressed using different strategies. In fact, we found that they share only one predictor—waiting time, highly significant in both cases. Our findings show that, without prioritizing trust in the information received in community pharmacies to reduce information asymmetry between patient and pharmacist, the focus only on patient satisfaction may lead to a scenario in which community pharmacies will end up to be better integrated in the business sector and not in the public health system.

scholarly journals The Assessment of Patient Satisfaction and Attendance of Community Pharmacies in Slovakia

2016 ◽  
Vol 63 (2) ◽  
pp. 23-29 ◽  
Author(s):  
D. Mináriková ◽  
I. Malovecká ◽  
Ľ. Lehocká ◽  
M. Snopková ◽  
V. Foltán
Keyword(s):  
Patient Satisfaction ◽  
Community Pharmacy ◽  
Pharmaceutical Care ◽  
Interpersonal Relationship ◽  
Pharmacy Practice ◽  
Satisfaction Score ◽  
Patient Choice ◽  
Community Pharmacies ◽  
General Satisfaction ◽  
High Satisfaction

AbstractAim: Patient-oriented pharmaceutical care in pharmacies could improve patient satisfaction and influence patient’s choice of a community pharmacy. The aim of the work was to assess patient satisfaction and attendance in community pharmacies in Slovakia. Methods: A self-administered, anonymous questionnaire was distributed to patients visiting 33 community pharmacies in a total of 23 Slovak cities during October-December 2013. The questionnaire contained 29 items and three dimensions were supposed (managing therapy, interpersonal relationship, general satisfaction). A 5-point Likert-type scale (1 = very satisfied, 2 = satisfied, 3 = neither satisfied nor dissatisfied, 4 = dissatisfied, 5 = very dissatisfied) was used for assessing patient satisfaction. The results are presented in percentages and by the level of satisfaction within the range: high satisfaction (score 1.00-2.50), moderate satisfaction (score 2.51-3.50) and low satisfaction (score 3.51-5.00). Reasons for attendance in the community pharmacy and factors influencing pharmacy choice were evaluated either. Results: A total 2 844 respondents were included into the survey. Patient satisfaction with pharmaceutical care achieved high satisfaction level: interpersonal relationship (1.85 ± 0.598; 86.7% highly satisfied respondents) and general satisfaction (2.02 ± 0.643; 71.3% highly satisfied respondents). Managing therapy scored lower (2.24 ± 0.704; 65.4% highly satisfied respondents). The most frequently reported reasons for attending community pharmacy were to obtain prescription (70.4%) and over-the-counter medications (70.4%). The patient choice of a particular pharmacy was influenced by its location (74.1%). Conclusion: This study presents the first nationwide patientreported outcomes about patient satisfaction and attendance in community pharmacies in Slovakia. Future development and advancement of pharmacy practice leading to higher patient satisfaction requires modification of community pharmacists’ professional behaviour in Slovakia namely in managing therapy of patients.

scholarly journals Potential Benefits and Drawbacks of Virtual Clinics in General Surgery: Pilot Cross-Sectional Questionnaire Study (Preprint)

2018 ◽  
Author(s):  
Emily Rutherford ◽  
Roghinio Noray ◽  
Caolán Ó HEarráin ◽  
Kevin Quinlan ◽  
Aisling Hegarty ◽  
...  
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Health Care Providers ◽  
Care Delivery ◽  
Day Surgery ◽  
Care Providers ◽  
Cross Sectional ◽  
Tertiary Center ◽  
Specialist Health Care ◽  
Outpatient Settings

BACKGROUND Escalating demand for specialist health care puts considerable demand on hospital services. Technology offers a means by which health care providers may increase the efficiency of health care delivery. OBJECTIVE The aim of this study was to conduct a pilot study of the feasibility, benefits, and drawbacks of a virtual clinic (VC) in the general surgical service of a busy tertiary center. METHODS Patient satisfaction with current care and attitudes to VC were surveyed prospectively in the general surgical outpatient department (OPD; n=223). A subset of patients who had undergone endoscopy and day surgery were recruited to follow-up in a VC and subsequently surveyed with regard to their satisfaction (20/243). Other outcomes measured included a comparison of consultation times in traditional and virtual outpatient settings and financial cost to both patients and the institution. RESULTS Almost half of the patients reported barriers to prospective use of VCs. However, within the cohort who had been followed-up in the VC, satisfaction was higher than the traditional OPD (100% as compared with 187/223, 83.9%). Significant savings in both time (<italic>P</italic>=.003) and financial costs to patients and the institution were found. CONCLUSIONS For an appropriately selected group of patients, VCs offer a viable alternative to traditional OPD. This alternative can improve both patient satisfaction and efficiency of patient care.

scholarly journals HUBUNGAN KOMUNIKASI TERAPEUTIK PERAWAT DENGAN KEPUASAN PASIEN DI BADAN RUMAH SAKIT UMUM DAERAH KABUPATEN TABANAN [THE CORRELATION BETWEEN NURSE THERAPEUTIC COMMUNICATION AND PATIENT SATISFACTION IN TABANAN REGIONAL HOSPITAL]

2021 ◽  
Vol 8 (2) ◽  
pp. 135
Author(s):  
Ni Made Kristina Meikayanti ◽  
Ni Made Ari Sukmandari ◽  
Si Putu Agung Ayu Pertiwi Dewi
Keyword(s):  
Patient Satisfaction ◽  
Nursing Care ◽  
Care Delivery ◽  
Measuring Instruments ◽  
P Value ◽  
Validity And Reliability ◽  
Therapeutic Communication ◽  
Chi Square ◽  
Cross Sectional ◽  
Purposive Sampling

<p><em>Therapeutic communication is carried out in every nursing care delivery. Through good communication between nurse and patient or patient's family, a trusting relationship can be developed. Thus, the treatment provided can be received optimally which can affect patient satisfaction. The purpose of this study was to determine the relationship between nurse therapeutic communication and patient satisfaction. The measuring instruments used in this study were nurse therapeutic communication and patient satisfaction questionnaires that had been tested for its validity and reliability. The design of this research was a descriptive analytic correlation using cross sectional design. The sampling technique used purposive sampling with 67 respondents. The research data were analyzed using the chi square correlation test. The results of this study indicated that 53.7% nurses had good therapeutic communication and 55.2% patients were satisfied. Chi square test revealed p value 0.001 with a confidence level of 95%. It is concluded that there was a relationship between nurse therapeutic communication and patient satisfaction at the Regional General Hospital of Tabanan Regency. It is hoped that nurses' therapeutic communication can be improved and applied in nursing care, and further explore factors that can improve the nurses’ therapeutic communication skills to increse patient satisfaction.</em></p><p> </p><p><strong>BAHASA INDONESIA </strong>Komunikasi terapeutik dilaksanakan pada setiap pemberian asuhan keperawatan. Melalui komunikasi yang baik antara perawat dan pasien atau keluarga pasien dapat membangun hubungan saling percaya antara perawat dengan pasien. Sehingga perawatan yang diberikan dapat diterima dengan optimal dan dapat memengaruhi kepuasan pasien. Adapun tujuan penelitian ini adalah untuk mengetahui hubungan komunikasi terapeutik perawat dengan kepuasan pasien. Alat ukur yang digunakan dalam penelitian ini adalah kuisioner komunikasi terapeutik perawat dan kuisioner kepuasaan pasien yang telah dilakukan uji validitas dan reliabilitas sebelumnya. Desain penelitian ini adalah deskriptif analitik korelasi dengan menggunakan rancangan cross sectional. Teknik pengambilan sampel menggunakan purposive sampling dengan jumlah sampel sebanyak 67 responden. Data penelitian ini dianalisis menggunakan uji korelasi chi square. Hasil penelitian ini menunjukkan bahwa 53,7% perawat melakukan komunikasi terapeutikyang baik dan 55,2% pasien merasa puas. Hasil uji chi square didapatkan p value 0,001 dengan tingkat kepercayaan 95%. Sehingga dapat disimpulkan bahwa ada hubungan komunikasi terapeutik perawat dengan kepuasan pasien di Badan Rumah Sakit Umum Daerah Kabupaten Tabanan. Komunikasi terapeutik perawat diharapkan dapat ditingkatkan dan diterapkan dalam pemberian asuhan keperawatan, dan peneliti selanjutnya dapat menemukan faktor-faktor lain yang dapat meningkatkan kemampuan komunikasi terapeutik perawat sehingga kepuasan pasien dapat lebih meningkat.</p><p> </p>

scholarly journals ASSESSMENT OF THE CURRENT GERIATRIC PHARMACEUTICAL CARE IN THE UNITED ARAB EMIRATES

2019 ◽  
pp. 211-215
Author(s):  
OSAMA MOHAMED IBRAHIM ◽  
RANA IBRAHIM
Keyword(s):  
Elderly Patient ◽  
Patient Satisfaction ◽  
Pharmaceutical Care ◽  
United Arab Emirates ◽  
Geriatric Patients ◽  
Abu Dhabi ◽  
High Quality ◽  
Cross Sectional ◽  
Level Of Satisfaction ◽  
Training Courses

Objectives: The primary goal of this study is to assess the current geriatric pharmaceutical care and patient satisfaction among elderly patient. Another aim is to increase the awareness among pharmacists in providing better guidelines for proper geriatric pharmaceutical care in the United Arab Emirates (UAE). Methods: A pilot observational study was done through the dissemination of cross-sectional surveys among pharmacists and geriatrics in the Emirates of Abu Dhabi, Dubai, and Sharjah. Three hundred and eight pharmacists and 110 geriatric patients were randomly selected to participate in the study. Results: Among pharmacists participating in the study, 32.1% were from Abu Dhabi, 37.6% from Dubai, and 30.1% from Sharjah. Geriatric patients who participated from Abu Dhabi were 30.0%, 38.1% were from Dubai, and 31.8% were from Sharjah. Geriatrics level of satisfaction was higher in Abu Dhabi compared to Sharjah and Dubai (p=0.0005). Pharmacists in Sharjah and Dubai had higher interest in taking special courses on how to deal with elderly patients compared to pharmacists in Abu Dhabi (p<0.0001). Conclusions: Geriatrics satisfaction toward pharmaceutical care is not the same in all Emirates of the UAE. This calls for implementing diverse measures such as providing training courses for pharmacists specialized in geriatrics care, which aims to provide a high-quality pharmaceutical care to all geriatrics in the UAE.

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