scholarly journals How does Bribery Affect Public Service Delivery? Micro-Evidence from Service Users and Public Officials in Peru

2005 ◽  
Author(s):  
Daniel Kaufmann ◽  
Judit Montoriol-Garriga ◽  
Francesca Recanatini
Keyword(s):  
Service Delivery ◽  
Public Service ◽  
Service Users ◽  
Public Officials ◽  
Public Service Delivery

scholarly journals KESIAPAN APARAT BIROKRASI MENUJU PARADIGMA GLOBAL PELAYANAN PUBLIK

Populasi ◽  
2016 ◽  
Vol 13 (2) ◽  
Author(s):  
Bambang Wicaksono
Keyword(s):  
Service Delivery ◽  
Human Resources ◽  
Public Service ◽  
Service Provision ◽  
Public Awareness ◽  
Service Users ◽  
Public Service Delivery ◽  
The People ◽  
New Public ◽  
Service Institution

The issue of public service provision has become more serious in Indonesia in line with increasing public awareness of the need for customer-oriented public service delivery. The institutional capacity preparations and good quality human resources within the bureaucracy confines should back up endeavors in the direction of instituting a new public service delivery paradigm, which among other things, should uphold the sovereignty of the user. Bureaucracy, as a public service institution, must be equipped with the ability to adopt the concept of an adaptive organization, which is a public service delivery institution always sensitive to any changes in the needs and environment of service users the people.

Influence of Knowledge Management Practices on Public Service Delivery by Municipalities

Mousaion ◽  
2019 ◽  
Vol 37 (3) ◽  
Author(s):  
Charleen Musonza ◽  
Ndakasharwa Muchaonyerwa
Keyword(s):  
South Africa ◽  
Knowledge Management ◽  
Service Delivery ◽  
Public Service ◽  
Qualitative Data ◽  
Management Practices ◽  
Integrated System ◽  
Eastern Cape Province ◽  
Eastern Cape ◽  
Public Service Delivery

This study examines the influence of knowledge management (KM) practices on public service delivery by municipalities in the Eastern Cape province of South Africa. The study sought to determine the factors that have triggered the implementation of KM practices; the effectiveness of KM practices towards public service delivery; and the extent to which KM practices have influenced public service delivery by municipalities in the Eastern Cape province of South Africa. Both quantitative and qualitative methods were employed in this study. Quantitative data were collected through a survey questionnaire administered to a sample of 202 employees at the Raymond Mhlaba Municipality in the Eastern Cape. Qualitative data were collected through observations and interviews of 2 senior managers. The data collected gave a response rate of 72 per cent. The quantitative and qualitative data were analysed descriptively and presented verbatim respectively. The results indicated that the internal and external factors included in this study have contributed to the implementation of KM practices in the municipality. Furthermore, the effective use of KM practices has increased the organisational KM initiative, as well as the provision of services such as electricity, education, transport, and social services by the municipality. The study recommends the establishment of KM awareness and the establishment of an integrated system that will assist in effective knowledge sharing, retention and acquisition across municipalities in the Eastern Cape.

Public service delivery in the Nordic Region: An exercise in collaborative governance

2021 ◽  
Author(s):  
Elin Cedergren ◽  
◽  
Diana Huynh ◽  
Michael Kull ◽  
John Moodie ◽  
...  
Keyword(s):  
Service Delivery ◽  
Public Service ◽  
Public Services ◽  
Collaborative Governance ◽  
Welfare States ◽  
Ageing Population ◽  
Public Authorities ◽  
Public Service Delivery ◽  
Health Crisis ◽  
Nordic Region

Nordic welfare states are world renowned for providing high quality public services. Nordic municipal and regional authorities, in particular, play a central role in the delivery of key public services in areas, such as, health, education, and social care. However, in recent years, public authorities have faced several challenges which have reduced capacity and resources, including long periods of austerity following the 2008 financial crash, rapid demographic changes caused by an ageing population, and the COVID-19 health crisis. In response to these challenges many public authorities have looked to inter-regional, inter-municipal and cross-border collaborations to improve the quality and effectiveness of public service delivery (OECD 2017; ESPON 2019). Indeed, collaborative public service delivery is becoming increasingly prominent in the Nordic Region due to a highly decentralized systems of governance (Nordregio 20015; Eythorsson 2018).

A review of Zimbabwe’s macro-fiscal forecasts

2017 ◽  
Vol 8 (4) ◽  
pp. 433-440 ◽  
Author(s):  
Chathebert Mudhunguyo
Keyword(s):  
Root Mean Square Error ◽  
Service Delivery ◽  
Mean Square Error ◽  
Root Mean Square ◽  
Public Service ◽  
Spillover Effects ◽  
Mean Square ◽  
Public Service Delivery ◽  
Content Type ◽  
Forecasting Errors

Purpose The purpose of this paper is to evaluate accuracy of macro fiscal forecasts done by Government of Zimbabwe and the spillover effects of forecasting errors over the period 2010-2015. Design/methodology/approach In line with the study objectives, the study employed the root mean square error methodology to measure the accuracy of macro fiscal forecasts, borrowing from the work of Calitz et al. (2013). The spillover effects were assessed through running simple regression in Eviews programme. The data used in the analysis are based on annual national budget forecasts presented to the Parliament by the Minister of Finance. Actual data come from the Ministry of Finance budget outturns and Zimbabwe Statistical Agency published national accounts. Findings The results of the root mean square error revealed relatively high levels of macro-fiscal forecasting errors, with revenue recording the highest. The forecasting errors display a tendency of under predicting the strength of economic recovery during boom and over predicting its strength during periods of weakness. The study although found significant evidence of GDP forecasting errors translating into revenue forecasting inaccuracies, the GDP forecasting errors fail to fully account for the revenue errors. Revenue errors were, however, found to be positive and significant in explaining the budget balance errors. Originality/value In other jurisdictions, particularly developed countries, they undertake regular evaluation of their forecasts in order to improve their forecasting procedures, which translate into quality public service delivery. The situation is lagging in Zimbabwe. Given the poor performance in public service delivery in Zimbabwe, this study contributes in dissecting the sources of the challenge by providing a comprehensive review of macro fiscal forecasts.

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