The Role of Local Governments’ Efficiency in Decentralized Public Service Delivery: Evidence from a Randomized Intervention in Rural Russia

2011 ◽  
Author(s):  
Diether W. Beuermann ◽  
Maria Amelina
Keyword(s):  
Service Delivery ◽  
Public Service ◽  
Local Governments ◽  
Public Service Delivery ◽  
Randomized Intervention

scholarly journals Associations between the Mixture of Governance Modes and the Performance of Local Public Service Delivery

2019 ◽  
Vol 7 (4) ◽  
pp. 301-314 ◽  
Author(s):  
Yin Lei Win Swe ◽  
Seunghoo Lim
Keyword(s):  
Service Delivery ◽  
Public Service ◽  
Local Governments ◽  
Local Governance ◽  
Network Governance ◽  
Public Service Delivery ◽  
Trade Offs ◽  
Initial Stage ◽  
Market Governance ◽  
Governance Modes

Since the Myanmar central government decentralized some of its power to state and regional governments, few studies investigated the performance of local governments, and no studies investigated the relationships between the types of governance modes and the performance of public service delivery. This study investigates the associations between three types of governance—i.e., hierarchy, market, and network—and the multiple performances of agricultural services in terms of the competing public values of efficiency, effectiveness and equity in southern Shan State. The findings indicate that the three types of governance simultaneously coexist in local agriculture departments and that their associations with the performances of public services differ. Network governance is negatively associated with efficiency, effectiveness, and equity during its initial stage, but these associations become positive when the degree of network governance increases in agriculture departments. In contrast, market governance is positively related to effectiveness and equity during its initial stage; however, increasing the degree of market governance further leads to a negative association with both public service values. This assessment of the performance of public programmes in terms of the trade-offs among public service values contributes to improving the local governance of public service delivery not only in Myanmar but also in other developing countries.

Defining the Organisation's Needs for Public Service Delivery in the Digital Era

2019 ◽  
pp. 106-116
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
Service Delivery ◽  
Public Service ◽  
Communications Technology ◽  
End User ◽  
Public Service Delivery ◽  
Digital Era ◽  
Information Communications Technology

This chapter has the objective of defining a practical framework to define an ISSP for government entities to enhance public service delivery in the digital era. However, before it defines this framework, the chapter addresses a number of important and fundamental concepts. The chapter starts by addressing the confusion of terminology by providing an unambiguous explanation regarding the differences between various terms, such as information technology (IT), information systems (IS), and information communications technology (ICT), amongst others. The chapter then focuses on specifically identifying the end user and examining the role of the end user by relating the discussion to the research of the previous chapters regarding the ICT strategy-centric aspects. The chapter concludes with a practical ISSP framework that aims to provide enhanced public service delivery in the digital era.

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