Lessons from Online Dispute Resolution for Dispute System Design

2021 ◽  
Author(s):  
Orna RABINOVICH-EINY ◽  
Ethan Katsh
Keyword(s):  
System Design ◽  
Dispute Resolution ◽  
Online Dispute Resolution ◽  
Dispute System ◽  
Dispute System Design

Designing consumer redress: a dispute system design (DSD) model for consumer-to-business disputes

Legal Studies ◽  
2016 ◽  
Vol 36 (3) ◽  
pp. 438-463 ◽  
Author(s):  
Chris Gill ◽  
Jane Williams ◽  
Carol Brennan ◽  
Carolyn Hirst
Keyword(s):  
System Design ◽  
Dispute Resolution ◽  
Alternative Dispute Resolution ◽  
Systematic Approach ◽  
Ad Hoc ◽  
Business Activity ◽  
Online Dispute Resolution ◽  
Dispute System ◽  
Dispute System Design

This paper proposes a model for designing consumer dispute resolution (CDR) mechanisms (including conciliation, adjudication, arbitration and ombuds schemes). This field has expanded significantly in recent years, replacing courts as the primary forum of dispute resolution in some areas of consumer-to-business activity. This expansion has been ad hoc, with a lack of consistency in the design of CDR mechanisms and in the overall shape of the CDR landscape. In light of the recent implementation of the EU's Directive on Consumer Alternative Dispute Resolution and Regulation on Consumer Online Dispute Resolution, Dispute System Design (DSD) requires urgent attention to ensure that the design of future mechanisms is based on coherent principles. A failure to address this issue risks undermining the legitimacy of state-sanctioned dispute resolution. The model described in this paper proposes a systematic approach and aims to: synthesise existing DSD models; apply the concepts of DSD to the field of CDR; and provide a framework that may be of use in other disputing contexts.

Why the Haves Come Out Further and Further Ahead: The Repeat Player Effect, Control over Dispute System Design, and Justice

2021 ◽  
pp. 290-294
Author(s):  
Lisa Blomgren Amsler
Keyword(s):  
High School ◽  
System Design ◽  
Women's College ◽  
Ancient Greek ◽  
Senior Year ◽  
Dispute System ◽  
Dispute System Design

Let’s start at the beginning of the yellow brick road that led to the Repeat Player Effect paper. I skipped my senior year of high school to attend a women’s college (Smith) and double-majored in ancient Greek and philosophy, on account of which (cf. Sleepless in Seattle...

scholarly journals Online Dispute Resolution for Small Civil Claims in Victoria: A New Paradigm in Civil Justice

2019 ◽  
Vol 24 ◽  
pp. 101-138 ◽  
Author(s):  
Vivi Tan
Keyword(s):  
Due Process ◽  
Information And Communications Technology ◽  
Access To Justice ◽  
Civil Justice ◽  
New Paradigm ◽  
Online Dispute Resolution ◽  
Small Claims ◽  
Economic Constraints ◽  
Dispute System ◽  
Dispute System Design

This article seeks to explore some of the implications of integrating information and communications technology into judicial processes to resolve small civil claims. It argues that, as ODR moves from individual private-sector initiatives to widespread public sector institutionalisation, governance and value questions will need to be seriously considered. This is because questions regarding the appropriateness of the use of certain ODR systems in the resolution of small claims and consumer disputes persist, especially in relation to the use of systems which are fully autonomous. For example, how are fundamental due process requirements to be balanced against the economic constraints of resolving low value disputes? What are the limits to the evolution of civil justice to make it more accessible? It is argued that, while ODR holds vast potential for increasing access to justice, attention needs to be given to the dispute system design to ensure that it achieves that goal and does not result in the erosion of fundamental values of civil justice, including accessibility, transparency, legal validity and accountability.

Disputant Experience and Preferences for Mediated or Adjudicated Processes in Administrative Agencies: The Occupational Safety and Health Review Commission Settlement Part Program

ILR Review ◽  
2019 ◽  
Vol 73 (2) ◽  
pp. 552-570
Author(s):  
Deanna Malatesta ◽  
Lisa Blomgren Amsler ◽  
Susanna Foxworthy Scott
Keyword(s):  
Dispute Resolution ◽  
Occupational Safety ◽  
Occupational Safety And Health ◽  
Fair Process ◽  
Safety And Health ◽  
Part Program ◽  
Dispute System ◽  
Dispute System Design ◽  
Resolution Processes ◽  
Health Review

Research is limited regarding the type and amount of experience that matters for disputant preferences in dispute resolution processes. The authors focus on a unique federal appellate agency dispute resolution program at the Occupational Safety and Health Review Commission. Participants are professionals with repeat experience who are likely to have future interactions with the agency. Using survey data and regression analyses, the authors find that 1) greater personal experience with mediation or adjudication leads to a greater preference for mediation over adjudication; 2) higher levels of satisfaction with the fairness of process are associated with stronger preferences for mediation over adjudication; and 3) disputants who perceive a fair process in their most recent cases will express a greater preference for mediation over adjudication. Results have important implications for dispute system design.

scholarly journals A RESOLUÇÃO ONLINE DE LITÍGIOS (ODR) DE BAIXA INTENSIDADE E SEUS REFLEXOS NO DIREITO INTERNACIONAL PRIVADO: UMA ANÁLISE DA NORMATIVIDADE POLISSÊMICA DAS REDES NUMÉRICAS

2016 ◽  
Vol 02 (02) ◽  
pp. 343-368
Author(s):  
Fernando Sérgio Tenório de Amorim
Keyword(s):  
System Design ◽  
Dispute System ◽  
Dispute System Design

O caráter conservador do Direito, decorrente da sua necessidade de preservação das estruturas sociais, e a natureza disruptiva das tecnologias de informação e transmissão de dados, que impõe à sociedade novas formas de relacionamento com o real, demarcam a relação nem sempre harmoniosa entre o Direito e a tecnologia. Não se pode negar a existência de uma certa distonia entre a regulação jurídica e o desenvolvimento tecnológico e tal fato conduz à formulação de duas questões fundamentais: é possível estabelecer um diálogo entre o Direito e as novas tecnologias de informação sem que a ausência de neutralidade da tecnologia comprometa a formação de um quadro de regulação específico para o ciberespaço e para a resolução dos conflitos dele decorrentes? Como estabelecer um modelo de regulação online de litígios que enfrente o caráter ubíquo e desterritorializado do ciberespaço, reformulando os tradicionais conceitos de fronteiras geográficas e jurisdicionais tão caros ao Direito Internacional, e, em especial ao Direito Internacional Privado? As respostas encontradas para tais problemas no âmbito interno das ordens jurídicas estatais possuem reflexos nítidos no cenário internacional, em especial quando se está a tratar de relações jurídicas que apresentem uma conexão internacional. Ao contrário do conhecimento científico, do ponto de vista econômico e cultural as tecnologias não são neutras, desenvolvendo-se a partir de suas necessidades utilitárias de adaptação à vida cultural. As possibilidades de utilização dos recursos tecnológicos para a resolução de conflitos são imensas. ODR consiste no uso dos recursos tecnológicos para a Resolução Alternativa de Litígios (ADR). A utilização da inteligência artificial na resolução de conflitos e das ferramentas de Dispute System Design (DSD) transbordam as fronteiras jurisdicionais nacionais, exigindo do Direito Internacional Privado uma revisão dos seus paradigmas e das terorias tradicionais de conflitos de leis e de jurisdições.

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