Does Student Satisfaction Mediate the Relationship between Quality of Higher Education and the Institutional Image?

2020 ◽  
Author(s):  
Abul Kalam ◽  
Dr. Md. Alamgir Hossain
Keyword(s):  
Higher Education ◽  
Student Satisfaction ◽  
Institutional Image ◽  
Quality Of Higher Education ◽  
The Relationship

Quality of learning experience, student satisfaction and perceived overall experience in the COVID-19 context

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Venugopal Prabhakar Gantasala ◽  
Swapna Bhargavi Gantasala ◽  
Tareq Na'el Al Tawil ◽  
Prerana Prasad
Keyword(s):  
Higher Education ◽  
Student Satisfaction ◽  
Online Courses ◽  
Learning Experience ◽  
Decision Makers ◽  
Undergraduate Level ◽  
Content Type ◽  
The Relationship ◽  
Medical Programs

PurposeThe intention for this study was to explore any relationship that might exist between quality of learning experience (QLE), the second construct student satisfaction (SS) and the third construct perceived overall experience (POE) among undergraduate students within the higher education context. This study also attempts to explain the path direction between QLE, SS and POE.Design/methodology/approachThe researchers utilized structural equation modeling to analyze the variables considered for this study – QLE, SS and POE and for hypotheses testing. Respondents for this study were medical students' coordinators of the undergraduate level of medical colleges in the 28 states of India. Data collected for the study were possible by utilizing a questionnaire that was emailed to these student coordinators. The emailing effort returned 198 (n) filled questionnaires (complete) representing 198 institutions offering undergraduate-level medical programs out of a total of 542 institutions that offer undergraduate medical programs.FindingsFindings from this study confirm the relationship between QLE with SS, and PLE. Interestingly, the findings established a significant relationship between SS and POE.Practical implicationsDecision-makers and administrators of higher education institutions (HEIs) can utilize the findings from this study to focus on strengthening important elements of QLE in ways that positively impact SS and POE of students taking online courses and program offerings. The study reiterates the importance of course content, course structure, lecture-delivery quality, instructor mentoring and student-instructor interactions on SS and POE. The role of SS in reinforcing confirmation, perceived usefulness, perceived openness of the online courses and the perceived reputation was established. This relationship is key to administrators while they focus on improving SS and building on the institutions' reputation in addition to their efforts to support marketing and enrollments during the pandemic.Originality/valueResearchers in the past have examined the relationships between QLE and another construct of this study – SS. Past research has also examined the relationship between QLE and POE. However, there is not enough research exploring the relationship between SS and POE. This study establishes the relationship between SS and POE that benefits decision-makers in higher education.

scholarly journals Quality of higher education institutions and graduate satisfaction at the Autonomous University of Tamaulipas

2020 ◽  
Vol 4 (32) ◽  
pp. 15
Author(s):  
Miriam Janet Cervantes López ◽  
Arturo Llanes Castillo ◽  
Alma Alicia Peña Maldonado ◽  
Jaime Cruz Casados
Keyword(s):  
Higher Education ◽  
Labor Market ◽  
Student Satisfaction ◽  
Professional Training ◽  
Higher Education Institutions ◽  
Quality Of Higher Education ◽  
Academic Level ◽  
Quality Of Institutions

Higher education institutions face the challenge that their graduates have the competences that allows them to quickly enter to the labor market and obtain an adequate economic remuneration. us graduate satisfaction is a key element in the assessment of the quality of institutions, since it allows us to know their perception regarding the quality received in their professional training. e objective is study the quality of higher education institutions and the satisfaction of the graduate in the Autonomous University of Tamaulipas. e methodology is descriptive and transversal  based on graduates information and satisfaction. As a result, Students are satisfied with their professional training received and their expectations were met since the academic level of the institution is good. It is concluded that studies on student satisfaction are useful for higher education institutions to identify educational and administrative priorities about the service they provide.

scholarly journals Quality of higher education and incidence of learning styles

2020 ◽  
Vol 9 (3) ◽  
pp. 141-148
Author(s):  
Nuri Mohamad M. Otman
Keyword(s):  
Higher Education ◽  
Learning Styles ◽  
Working Conditions ◽  
Quality Of Education ◽  
The Public ◽  
Quality Of Higher Education ◽  
Key Aspects ◽  
Higher Education Organizations ◽  
The Relationship

This study presents a review of the Quality of Higher Education through the incidence of learning styles. The quality is important l element the private sector, as well as for the public sector since it evaluates services, supply and working conditions, and the relationship with the environment where they carry out their activities. Therefore, higher education organizations cannot be exempt from the importance of quality. However, there are several factors that affect the quality of education, being one of the most important learning styles. Generally, from this background, the main objective of this study to define the role and quality concepts of higher education the analysis of the key aspects of quality assurance and its relationship with student learning styles, by briefly reviewing the literature in this regard that allows for defining this relationship and its importance. The results showed through these studies that there is no single style of learning, and that this must be flexible within the classroom to improve the educational experience of students, but that this cannot lead to the choice of a single style considered as suitable.

scholarly journals The Role of Strategic Leadership in the Application of the Quality of Higher Education

2018 ◽  
Vol 2 (2) ◽  
pp. 22-36
Author(s):  
Mahmoud Hassan Gomaa ◽  
Amer Rashid Aanid ◽  
Mohammed Ibrahim Tayeh
Keyword(s):  
Higher Education ◽  
Data Collection ◽  
Research Problem ◽  
Strategic Leadership ◽  
Data Collection Tool ◽  
Quality Of Higher Education ◽  
Relationship Of ◽  
The Relationship

   The research aims to identify the level of strategic leadership and quality of higher education, and testing the relationship of correlation and influence between strategic leadership and quality of higher education, The research problem was the role of strategic leadership in the quality of higher education of Diyala University. The questionnaire was used as a data collection tool, distributed to 30 forms as a sample for research, analyzed using the SPSS program, For the purpose of testing research hypotheses. The research found a correlation and an impact between strategic leadership and quality of higher education. The research ended with a set of recommendations that it is hoped will benefit the concerned.

scholarly journals Higher Education Accreditation and University Autonomy

2018 ◽  
Author(s):  
Dang Ung Van ◽  
Ta Thi Thu Hien
Keyword(s):  
Higher Education ◽  
Higher Education Institutions ◽  
Necessary Condition ◽  
University Autonomy ◽  
State Management ◽  
Quality Of Higher Education ◽  
Governance Practices ◽  
Education Accountability ◽  
The Relationship

University autonomy is regarded as the necessary condition to implement advanced university governance practices to improve and enhance the quality of higher education. It should be paid attention to how to grant autonomy to higher education institutions and how these institutions exercise autonomy to ensure the purpose of improving the efficiency and quality of higher education; at the same time, to ensure the fairness and accountability for society. Accreditation is one of the approaches in education management for higher education institutions to ensure their quality, while ensuring accountability for their quality to society. This paper focuses on the relationship between university autonomy and accreditation. First, the study presents practical issues regarding university autonomy, including the literature review of university autonomy across the world and in Vietnam. Second, the paper analyses the relationship of university autonomy with the affirmation of higher education institutions’ academic prestige. Third, the study analyses the accountability of higher education institutions, in which accreditation is implemented by institutions as a means for their accountability. Finally, the paper proposes four groups of recommendations for the state management organisation, accreditation agencies and higher education institutions to effectively implement university autonomy with Vietnamese higher education institutions for accreditation. Keywords Higher education institutions, accreditation, university autonomy, accountabilit References [1] Đặng Ứng Vận, Nguyễn Thị Huyền Trang (2017) Tự chủ ĐH Việt Nam: nội dung, nguồn lực và trách nhiệm. Tạp chí Khoa học giáo dục số 141 tháng 6/2 017tr 5-8.  [2] Thomas Estermann, Terhi Nokkala & Monika Steinel (2011) University Autonomy in Europe II The Scorecard. European University Association. Belgium.[3] Kelchen R. (2018) Higher Education Accountability Johns Hopkins University Press. ISBN: 9781421424736. [4] https://www.wisconsin.edu/accountability/ truy cập ngày 10/12/2018.[5] https://ir.uoregon.edu/overview truy cập ngày 10/12/2018.[6] https://www.foriowa.org/accountability/, https://accountability.universityofcalifornia.edu/2018/, https://uwaterloo.ca/about/accountability, https://www.uvic.ca/home/about/facts-reports/accountability/index.php, http://accountability.tamu.edu/, https://apir.wisc.edu/institution/accountability-reports/.[7] http://cou.on.ca/about/more/university-accountability/, https://www.ucc.ie/en/gdpr/accountability/,

scholarly journals Investigación y docencia: escenarios y senderos epistemológicos para la evaluación de la educación superior

2015 ◽  
Vol 13 (1) ◽  
pp. 79 ◽  
Author(s):  
María Isabel Da Cunha
Keyword(s):  
Higher Education ◽  
Teaching And Learning ◽  
Educación Superior ◽  
Political Dimension ◽  
Teaching And Research ◽  
Educacion Superior ◽  
Quality Of Higher Education ◽  
Research And Teaching ◽  
The Relationship

Los crecientes desafíos a la educación superior están exigiendo de las instituciones esfuerzos para rever e innovar los currículos, expresar comunicaciones atractivas para sus públicos potenciales y articular las formas de gestión con el discurso de la mejora de la calidad. En la perspectiva epistemológica, es preciso abordar la temática conceptual que vincula enseñanza e investigación, ampliando la reflexión sobre la naturalización con que ese discurso viene sustentando la calidad de la educación superior.  Desde el campo de los conocimientos pedagógicos se exige una base de investigación y reflexión, focalizando en el currículo, los procesos de enseñar y aprender y su dimensión de calidad. Esa perspectiva incide fuertemente en la concepción de docencia y en los saberes necesarios para su ejercicio. También debe ser objeto de preocupación política que podrá ser la más compleja, pues envuelve la revisión de culturas, visiones e intereses corporativos que se fueron consolidando Através de la  tradición. Recurrir a la investigación-acción como herramienta para la producción de conocimientos acerca de las prácticas de enseñar y aprender en la universidad puede ser una significativa estrategia que altere la ecuación usual de investigar <em>sobre</em> los profesores para hacerlo <em>con </em>los profesores. Y esa condición se constituye en un desafío para concretar los esfuerzos de democratización de la educación superior, “calificando la calidad”<a href="#_ftn1">[1]</a>de la práctica pedagógica mediante la relación enseñanza e investigación.<div><br /><hr size="1" /><div><p><a href="#_ftnref1">[1]</a> N del T: en el original en portugués la expresión “qualificando a qualidade” conlleva un juego de palabras que tal vez se pierda en español.</p><p> </p><p><strong>ABSTRACT</strong></p><p><strong>Research and teaching: scenarios and epistemological impasses for qualifying higher education.</strong></p><p>The growing challenges for higher education are requiring institutions efforts to revise and innovate curriculum, to express attractives to their potential audiences and articulate ways of managing the discourse of quality improvement. In epistemological perspective, it’s needed to invest in the conceptual theme that combines teaching and research, expanding the reflection about naturalization that this discourse is sustaining the quality of higher education. From the field of pedagogical knowledge is required a base of research and reflection, focusing on curriculum, teaching and learning processes and their quality dimension. This perspective focuses heavily on the design of teaching and knowledge necessary to its exercise. Should also be a concern that the political dimension may be more complex because it involves the review of cultures, visions and corporate interests that were consolidated by tradition. Make use of action research as a tool for the production of knowledge about the practices of teaching and learning at university can be a significant strategy to change the usual equation of research on teachers to do it with teachers. And this condition constitutes a challenge to achieve the democratization efforts of higher education, “qualifying the quality” of pedagogic practice for the relationship teaching and research.</p></div></div>

scholarly journals Mediating Impact of Emotional Intelligence Competencies on the Relationship of Conflict Management Styles and Service Quality of Higher Education: A Pakistan Based Study

2019 ◽  
Vol 5 (4) ◽  
pp. 623-636
Author(s):  
Umair Asghar ◽  
Khalid Pervaiz
Keyword(s):  
Higher Education ◽  
Emotional Intelligence ◽  
Service Quality ◽  
Conflict Management ◽  
Management Styles ◽  
Conflict Management Styles ◽  
Quality Of Higher Education ◽  
Relationship Of ◽  
The Relationship

This quantitative, investigation was to explore mediating impact of emotional intelligence competencies on the relationship between conflict management styles and service quality of higher education. In this study, multi-stage cluster sampling technique was applied for the selection of sample whereas SPSS was used for testing the hypothesis which measures the direct and indirect effect. Structured questionnaires were used for data collection which comprised of 5 points Likert scale. The findings proved partial mediation to emotional intelligence competencies between the relationship of conflict management styles and service quality of higher education which indicates higher the emotional intelligence competency the staff has, would have the higher the ability to resolve day to day conflicts. The research suggests that faculty and staff training programs, workshops to improve service quality would help to narrow the gap between customer’s perceptions and expectations.

scholarly journals Application of the SERVQUAL Model for the Evaluation of the Service Quality in Moroccan Higher Education: Public Engineering School as a Case Study

2020 ◽  
Vol 9 (5) ◽  
pp. 223
Author(s):  
Ouissal GOUMAIRI ◽  
Es-Saâdia AOULA ◽  
Souad BEN SOUDA
Keyword(s):  
Higher Education ◽  
Service Quality ◽  
Student Satisfaction ◽  
Assessment Tools ◽  
Job Market ◽  
Engineering School ◽  
Five Dimensions ◽  
Quality Of Higher Education ◽  
The University

The quality of higher education systems currently represents a major challenge for the development of societies. In Morocco, engineering education is at the heart of this development, it is a major and necessary lever which, due to an increasingly demanding job market, faces several challenges. According to Moroccan Directorate for Strategies and Information Systems (2018) these challenges are classified into two categories: quantitative (low rate of Moroccan engineers compared to global figures; 1.57 graduates in engineering per 10,000 inhabitants in 2016) and qualitative (adaptation of the academic curriculum to the needs of the job market). However, little work has been done on the introduction of service assessment tools in higher education in Morocco (Akrim, Figari, Mottier-Lopez, & Talbi, 2010).In our article, we are interested in the SERVQUAL method (SERVice QUALity-Quality of Service). This approach, initially designed to measure customer satisfaction in a company, allows, when applied to higher education, to measure student satisfaction at the university. Based on a bibliographic research, we have identified the five dimensions of the model that impact the quality of service.Through the application of this model to a sample of students from a public engineering school, we have been able to determine that tangible elements and physical installations have the biggest impact on service quality with a negative quality gap (-2.0275). As a result, more efforts are needed in these dimensions to improve service quality.In conclusion, the SERVQUAL model, applied to the educational system and more precisely higher education, allows to quantify the non-quality by measuring the gap between the perception of the students and their expectations for a good service. It has the advantage of helping decision-makers take corrective actions needed to improve the service quality provided by universities as a part of a process of continuous improvement to achieve higher degree of excellence.

scholarly journals Relationship between Business Administration Ability and Innovation Ability Formation of University Students Based on Data Mining and Empirical Research

2021 ◽  
Vol 2021 ◽  
pp. 1-8
Author(s):  
Lilei Gao
Keyword(s):  
Higher Education ◽  
Data Mining ◽  
University Students ◽  
Business Administration ◽  
Quality Of Higher Education ◽  
Innovation Ability ◽  
The Relationship ◽  
Scale Of Education ◽  
Strong Ability

With the continuous development of science and technology, the scale of education is slowly expanding, but at the same time, what is more important is the quality of higher education. This issue has also become a hot topic of concern for the society nowadays. Higher education, which is at the top of the education chain, has the important task of training talents for society. The cultivation of talents includes not only the ability to innovate but also the ability to manage business. The purpose of this paper is to study and empirically analyze the relationship between business administration competency and innovation competency formation among university students based on data mining (DM). This paper mainly uses the K-means algorithm in DM to extract relevant data and then conducts a questionnaire survey to analyze the innovation ability and business administration ability of university students; the results showed that 24 respondents considered their innovation ability is relatively poor, accounting for 20.98%; 137 respondents considered their innovation ability is average, accounting for 47.9% of the total, nearly half; and 65 respondents thought that their innovation ability is relatively strong. In the end, 60 respondents thought that their innovation ability is very strong and half of the respondents thought that their innovation ability is generally poor. Generally speaking, the tests have a strong ability to innovate. The evaluation is generally average.

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