A Chatbot Application and Complaints Management System for the Bangko Sentral ng Pilipinas (BSP). R2A Project Retrospective and Lessons Learned

2020 ◽  
Author(s):  
Simone di Castri ◽  
Matt Grasser ◽  
Arend Kulenkampff
Keyword(s):  
Management System ◽  
Lessons Learned

Implementing a Geohazard Integrity Management Program: Statistics and Lessons Learned Over 15 Years

2014 ◽  
Author(s):  
Alex J. Baumgard ◽  
Tara L. Coultish ◽  
Gerry W. Ferris
Keyword(s):  
Management System ◽  
Management Program ◽  
Lessons Learned ◽  
Proactive Approach ◽  
Oil Pipelines ◽  
Pipeline Networks ◽  
The Usa ◽  
Integrity Management ◽  
Pipeline Failures ◽  
Program Challenges

Over the last 15 years, BGC Engineering Inc. has developed and implemented a geohazards Integrity Management Program (IMP) with 12 major pipeline operators (consisting of gas and oil pipelines and of both gathering and transmission systems). Over this time, the program has been applied to the assessment of approximately 13,500 individual hydrotechnical and geotechnical geohazard sites spanning approximately 63,000 km of operating pipelines in Canada and the USA. Hydrotechnical (watercourse) and geotechnical (slope) hazards are the primary types of geohazards that have directly contributed to pipeline failures in Canada. As with all IMPs, the core objectives of a geohazard management system are to ensure a proactive approach that is repeatable and defensible. In order to meet these objectives, the program allows for varying levels of intensity of inspection and a recommended timescale for completion of actions to manage the identified geohazards in accordance with the degree of hazard that the site poses to the pipeline. In this way, the sites are managed in a proactive manner while remaining flexible to accommodate the most current conditions at each site. This paper will provide a background to the key components of the program related specifically to existing operating pipeline systems, present pertinent statistics on the occurrence of various types of geohazards based on the large dataset of inspections, and discuss some of the lessons learned in the form of program results and program challenges from implementing a geohazard integrity management system for a dozen operators with different ages of systems, complexity of pipeline networks, and in varied geographic settings.

Lessons learned from quality management system ISO 9001:2015 certification: practices and barrier identification from Brazilian industrial companies

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Luís César Ferreira Motta Barbosa ◽  
Otávio José de Oliveira ◽  
Marcio Cardoso Machado ◽  
Ana Clara Tomaz Morais ◽  
Patrícia Maria Bozola ◽  
...  
Keyword(s):  
Quality Management ◽  
Management System ◽  
Production Efficiency ◽  
Quality Management System ◽  
Industrial Sector ◽  
Lessons Learned ◽  
Iso 9001 ◽  
Content Type ◽  
Previous Version ◽  
Industrial Companies

PurposeThis study used a qualitative approach on five case studies in Brazilian industrial companies. The research used interviews, document analysis and on-site visits to collect and analyze data. The companies were selected based on the following criteria: operating in the industrial sector, updating their quality management system (QMS) process to ISO 9001: 2015 and agreeing to participate in this study.Design/methodology/approachThis article aims to investigate the strategies of industrial companies adopted for ISO-9001:2015 certification in light of the six major advances concerning the previous version. Thus, QMS of other organizations can incorporate identified lessons learned, whether certified or not.FindingsThe main finding of the research is the systematization of a set of lessons learned in the experiences of implementing the six significant advances of ISO 9001 concerning the previous version by industrial companies in the State of São Paulo in Brazil. These lessons can and should be used by other organizations to improve their QMSs.Practical implicationsThe practices identified in this empirical research can serve as benchmarking to assist quality managers from other companies in QMS certification based on ISO 9001: 2015 or even those not certified but interested in updating their QMSs. Therefore, lessons learned can significantly minimize efforts to improve your projects, processes, products and services. These findings can also help industrial companies improve their production efficiency and effectiveness through quality improvement.Originality/valueThe main novelty of the research is the consolidation of theoretical and practical analysis of the main changes in the latest version of the ISO 9001 standards. The efforts to fulfill those changes result in lessons learned. The “lessons learned” will form a new block of knowledge that will subsidize theoretical (new research) and practical (formulation of a new ISO 9001 standard and helps quality managers improve their systems).

Objective-Oriented Assessment in Desire2Learn for Quality Matters

2012 ◽  
pp. 400-416
Author(s):  
Haomin Wang ◽  
Mingming Shao
Keyword(s):  
Quality Assurance ◽  
Pilot Study ◽  
Management System ◽  
Dynamic Assessment ◽  
Lessons Learned ◽  
Learning Objectives ◽  
Course Management System ◽  
Quality Matters ◽  
Criterion Referenced ◽  
Quality Assurance Standards

This chapter is a report on using a course management system Desire2Learn® to facilitate the implementation of the quality assurance standards recommended by Quality Matters. After a brief introduction to the Quality Matters standards, the chapter describes how the Desire2Learn learning environment can be structured to build an interconnected framework to promote objective-oriented, criterion-referenced, dynamic assessment. A pilot study was conducted to explore how learning activities can be assessed in alignment with measurable learning objectives, with reference to criterion-based rubrics. The chapter discusses issues found through the study and lessons learned in using the competency structure of Desire2Learn to enforce objective-oriented assessment.

Adoption of a New Online Travel Management System for FED-AK

2010 ◽  
Vol 12 (1) ◽  
pp. 1-16 ◽  
Author(s):  
Aundrea Kell ◽  
Shari Pierre ◽  
Bogdan Hoanca
Keyword(s):  
Transaction Costs ◽  
Management System ◽  
Government Agency ◽  
Lessons Learned ◽  
Online Help ◽  
Extensive Training ◽  
Employee Resistance ◽  
The Cost ◽  
Online Travel ◽  
New System

This case describes the implementation of an online travel management system at FED-AK, the Alaska office of a U.S. government agency. The previous system was intended to accomplish the same functionality, but due to employee resistance, it was used only as a forms generator in conjunction with a paper- and mail-based process. The new system is integrated, which compels employees to use all the functionality provided. It also incorporates many lessons learned from the old system—in particular, extensive training and online help functions. The system is expected to significantly reduce the cost of travel by minimizing errors, enforcing policies, and reducing transaction costs. The system will also lead to faster reimbursement of employee travel expenses.

Systems Planning for Capital Asset Management: Case Study of New Jersey Public Transportation Facilities and Equipment Management System

1997 ◽  
Vol 1604 (1) ◽  
pp. 109-117
Author(s):  
Ann Ludwig
Keyword(s):  
New Jersey ◽  
Asset Management ◽  
Public Transportation ◽  
Management System ◽  
Lessons Learned ◽  
Fiscal Year ◽  
Problem Analysis ◽  
Team Approach ◽  
Equipment Management ◽  
Transportation Facilities

The Public Transportation Facilities and Equipment Management System (PTMS) is a capital programming tool developed for NJ TRANSIT. It was one of six management systems formerly mandated by the Intermodal Surface Transportation Efficiency Act of 1991 (ISTEA) to manage transportation infrastructure. PTMS organizes pertinent information of physical assets (condition, performance, financial, functional, and descriptive) to assist decision makers; select cost-effective programs and projects; improve efficiency, serviceability, and safety of the infrastructure of NJ TRANSIT; and protect prior federal investments. Implementation of PTMS is now a voluntary program under the ISTEA. However, NJ TRANSIT remains committed to completion of the New Jersey PTMS. A team approach was used (design working group) to identify the specifications for the PTMS. The team participated in all phases of project development and implementation. The system is being tested with the introduction of the fiscal year 1998 capital program cycle. A problem analysis relating to the design and development of the New Jersey PTMS is presented. It is designed to show key issues, accomplishments compared with original objectives, output from the system, and lessons learned.

scholarly journals A Study of Quality Assessment in Higher Education within the Context of Sustainable Development: A Case Study from Czech Republic

2020 ◽  
Vol 12 (11) ◽  
pp. 4769 ◽  
Author(s):  
David Vykydal ◽  
Martin Folta ◽  
Jaroslav Nenadál
Keyword(s):  
Higher Education ◽  
Sustainable Development ◽  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Higher Education Institutions ◽  
Lessons Learned ◽  
Success Factor

Quality has become an increasingly important and critical success factor at higher education institutions, particularly universities. Numerous discussions have been held about education quality in the context of sustainable development. However, the quality of that education strongly depends on the overall quality of the management system which operates at schools. The principal aim of this article is to present the approaches to the quality management systems’ development and their assessment at universities, and share some lessons learned from this area of research. Some possibilities of the ISO 9001 standard’s implementation, as well as the application of excellence models as a response to community demands, will be discussed, especially in the context of the recently-introduced Act No. 111/1998 Coll on Higher Education Institutions, which requires quality assurance and quality evaluation. A case study from The VSB-Technical University of Ostrava shows approaches, results and effects of the quality management system implementation.

Sign in / Sign up

Export Citation Format

Share Document