A Customer Repurchase Behavior Survey for Australian Mobile Telecommunication Services: Research Instrument Validation

2019 ◽  
Author(s):  
Hassan Bhatti ◽  
Ahmad Abareshi ◽  
Siddhi Pittayachawan
Keyword(s):  
Instrument Validation ◽  
Mobile Telecommunication ◽  
Services Research ◽  
Telecommunication Services ◽  
Research Instrument

scholarly journals Customer Satisfaction using Mobile Telecommunications Services: An Empirical Research at Mobifone Quang Binh Branch, Vietnam

2020 ◽  
Vol 8 (6) ◽  
pp. 2825-2831
Keyword(s):  
Factor Analysis ◽  
Customer Satisfaction ◽  
Mobile Service ◽  
Mobile Telecommunication ◽  
Mobile Telecommunications ◽  
Telecommunication Services ◽  
Level Of Satisfaction ◽  
Confirmatory Factor ◽  
Telecommunications Services

The objective of this study is to measure the level of satisfaction and analyze the factors that affect customer satisfaction using mobile telecommunication services. The authors have built a model to assess customer satisfaction using MobiFone mobile telecommunications services, and test the research hypotheses about the relationship between components of mobile service quality to Customer satisfaction case at MobiFone Quang Binh branch. The study used descriptive statistical analysis, exploratory factor analysis (EFA) and confirmatory factor analysis (CFA) with data collected from 800 customers. The research results show that the flexibility, assurance and tangible have a significant influence on customer satisfaction with the quality of services and products. Finally, the article proposes solutions to improve the quality of product services of businesses in Vietnam.

scholarly journals The Impact of Customer satisfaction and Switching Barriers on Customer Loyalty in Pakistani Mobile Telecommunication Services

2012 ◽  
Vol 4 (4) ◽  
Author(s):  
Irshad Hussain Sarki ◽  
Sarwar M. Azhar ◽  
Dr. Niaz Ahmed Bhutto ◽  
Rafique Ahmed Khuhro ◽  
Imran Arshaad
Keyword(s):  
Customer Satisfaction ◽  
Customer Loyalty ◽  
Mobile Telecommunication ◽  
Telecommunication Services ◽  
Switching Barriers ◽  
The Impact

scholarly journals Test Instrument Validation of Two Dimensional Geometry Using Rasch Model

2020 ◽  
Vol 4 (2) ◽  
Author(s):  
Eyus Sudihartinih ◽  
Sufyani Prabawanto
Keyword(s):  
Qualitative Research ◽  
Rasch Model ◽  
Instrument Validation ◽  
Two Dimensional ◽  
Analytic Geometry ◽  
Research Instrument ◽  
Test Instrument ◽  
The Rasch Model ◽  
Descriptive Qualitative

The purpose of this study is to describe the results of the analysis of the quality of the mathematical students' initial ability in the field of geometry concepts through the Rasch model. This research is descriptive qualitative research at a university in Indonesia. The participants of this study were 44 students who studied analytic geometry (30 women and 14 men). This research instrument is a matter of description of the concept of geometry as many as four questions. Based on the results of the study note that all items meet the standard criteria as measurement so that the questions can be used as instruments in further research.

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